Account, Payment, & Plan

Guten Tag, ich arbeite in der Schule und habe 11 Photoshop Elements 26 - Lizenzen gekauft. Als ich jetzt das Programm auf die einzelnen Laptops installieren wollte, musste ich feststellen, dass jede Lizenz eine Mailadresse benötigt, die ich aber nicht habe. Wie könnte ich das große Problem lösen?

quisiera un reembolso de Illustrator y Photoshop hoy se me cobro y hoy mismo lo cancele

My account was charged for ps express but I was not the one who signed up for this and I got denied for refund from apple but this is all my money for my kids and I to have power so we won't freeze and last money we got to eat with an my kids dads where both murdered recently we are on our own and Apple denied it because they said it's up to yall to refund an yall said it's up to Apple pls help me refund my money so my children and I won't starve and freeze to death I am desperate and I am begging you please 

I have tried to cancel my subscription three months ago, just saw that you have continued to bill me anyway.Can I get a refund? I am trying to cancel it again, it says I cannot cancel if I dont pay, but if I dont pay it will cancel itsel, LIKE IT DID LAST TIME. but then obviously you tried to bill me again and just kept doing so.

Hola, solicito reembolso de facturación del Plan Anual Mensual de mi cuenta de Adobe de enero 2026 debido a un incremento en el costo mensual, ya se me hizo el cobro el 1 de enero del presente año, y ya no requiero la suscripción, ya fue cancelado el plan, por lo que necesito el reembolso.

Hi, my annual adobe creative cloud subscription has renewed recently £200 more expensive than my payment last year. For some reason all emails about this went into my spam so I was unaware of this, and the payment failed initially and was only taken out today. I don't require the sevice and want to cancel with a refund, but I can't find the option to do so. My subscription was meant to start on Dec 17th, but the payment only went through today so I'm literally only just finding out about it. Surely the 14 day refund period starts from the day of the actual payment, not the day when the payment first failed, right?Thanks.

Comprei o plano anual sem querer  e agora preciso do reembolso, Eu pedi o reembolso  logo após  a compra, por favor me deem o reembolso

Ive had Adobe trying to bill me on every possible payment method, every 5 days for almost 2 years. Now it hasn't been every 5 days for a straight 2 years, but the past several months have been. Since I figured I would try again to cancel my account, I set off to the support site to figure out if it had gotten any easier since the last time I went around in circles here. Nope, still the same, all forced to go around in a circle or to pages that don't have the cancel account link, as the support site says.The fact that the entire time I've had a career in IT, 26years to be exact, Adobe has always had terrible support and almost behaves like some multi-level marketing company with the ridiculous software "rentals", making it almost impossible to cancel the recurring accounts, and just the overall sliminess of Adobe, it's beyond old. Not to mention all the lawsuits for going after people for supposed "lost sales" on products that you have no idea if people would ever buy. Here's a tip: if

Hi, I had subscribed to lightroom last week for a 1 year plan in which free trail expires today. I made autopayment in apple media service with upi linked to google pay. I cancelled subscription in apple media, but still the payment was made in google pay. Now I have cancelled the autopayment in both apple media and google pay. Contacted google pay support, they said to contact the merchant for refund.Can someone help me with this issue?I also tried mailing LrAndroid-Feedback@adobe.com for support, but didn't get the required support. Also not able to get customer support option. 

hi. i need to change plan so that new plan is genuine monthly not annual.   I am trying to move from a Full creative cloud student and teacher plan, to a photography plan. They have added more hoops to jump through for confirming my education status and I just don't want to do it. I barely use any adobe products beyond Lightroom classic these days. I want to  Switch over to the photography plan, and pay on a monthly basis, without an annual payment contract. When I go into the manage plans interface, there is no option in the drop-down menu for switching to a regular monthly cost rather than the annual plan cost, even if the latter is billed monthly. I do not want to get stuck with an annual contract, I do not mind paying a little extra for a true monthly subscription to the photography plan.  EDITING TO ADD: I am very disappointed in the lack of customer support available, or maybe they have just hidden it deeply within the website someplace. It seem

Ich habe aktuell 2 Abbos: Creative Cloud Foto-Abo mit 1 TB und dann noch Foto-Abo (20 GB)., also eine komplette überschneidung. Nun sagt mir das system dass wenn ich das Fotoabbo 20GB kündige ich auch noch einen Strafegbühr von über 100 Euro zahlen soll?   [Moderator: Move to the Account, Payment & Plan forum]  

no se como termine con dos plan de adobe pdf, y quiero dar baja a uno, se como realice un registro de un plan anual y tengo otro que vence en abril y yo solo quiero quedarme con el que vence en abril ne deseo el anual . me pueden ayudar gracias 

I keep getting billed $12 by Adobe but my only subscriptions it says I currently pay for on adobe are annual yearly pay for mobile and windows. How can I fix this?

 I tried to contact support via chat. I received a message telling me to contact my organization's administrator. I am not a member of an organization, but a normal (individual) customer. How do I access the chat?

Hi,I’m looking for guidance regarding a subscription that was activated on my Adobe account without my awareness.A few months ago, someone used a computer in my office where I was logged into my Adobe account and apparently activated a paid plan. I did not authorize this and have not used the plan at all. Unfortunately, I missed the notification emails and only noticed the charges about four months later.As soon as I realized this, I checked my account and cancelled the plan.I understand that this situation involves some responsibility on my side as well, but since the subscription was not intentionally purchased by me and was never used, I’m hoping Adobe might consider a refund for the unused period, or advise on what options are available.I’d appreciate any help or direction from Adobe support or community moderators.Thank you.

I have received several email regarding payment for the adobe creative cloud service and had a subscription deducted from my bank account. Upon checking my account today it has come to my surprise that I have an ungoing subscription with adobe that would require a cancellation fee. I have not used the service at all. Additionally, I have already cancelled this subscription in November 2025 and even received a cancellation confirmation email regarding this on thw 7th of November 2025. I'm sure there has been a miscommunication or bug regarding this, would be great if I could get a refund on any amount that has been deducted from my account and do waive the cancellation fee. Thank you. 

I have the lightroom premium subscription through Adobe and realized I did not need to also purchase lightroom premium through Google play store for my phone. Ive been double paying for years . Is there any type of recourse I feel stupid that I didn't realize earlier. 

Hello everyone, I’m seeking help regarding an issue I experienced while trying to activate an Adobe 7-day free trial. I selected the free trial option for an Adobe app on my iPhone, but I was charged immediately instead of being allowed to use the trial period. Shortly after, I received an invoice email from Apple confirming that a purchase was made. This was not my intention, as I only wanted to test the app using the free trial. The subscription appears to have been processed through Apple App Store billing, which may explain why Apple issued the invoice. However, I did not expect any charge at this stage. At this point: I do not want the free trial anymoreI want to ensure the free trial is canceledI want confirmation that the subscription is fully canceled and that no further charges will occurI would appreciate confirmation or guidance from Adobe on whether any additional steps are required. Thank you for your assistance. I’d appreciate any clarificati

Hello, I accidentally subscribed to Creative Cloud Pro and never used it. When I canceled, a significant fee was deducted from my credit card. I request a refund of this amount.

My Firefly subscription is linked to a deleted Google account. I cannot restore purchase. Please unlink / transfer subscription to my new email.” 

Hi,I have an unused Adobe Creative Cloud All Apps 24-month redemption code purchased in 2020 from Amazon Japan.If I redeem it today, will it activate the current Creative Cloud All Apps plan with the latest app versions, or is it limited in any way due to the purchase year?Thanks in advance for your help.

I'm hoping to find help with an issue I've been having with my Lightroom Premium subscription. I bought an annual plan in October 2025. I was using the premium features without any problems. But then - while still logged in with the same Apple ID - I started losing access to the premium features. It was intermittent. Sometimes clicking on restore purchase helped, sometimes restarting the app restored the features. Not any more. I only have the basic functionality and nothing seems to help restore them. What's causing that? FYI, I logged out and used the primary email rather than Apple ID but that didn't help either. 

not able to purchase photoshop and light room from portal. please guide.

My plan was due to cancel Dec 3rd and an email was sent to my account. Today (Dec 31) on the same account, I got charged..... this isn't the first time Adobe has done this to me either. I honestly have to wonder how many thousands (millions?) of people Adobe "accidentally" (scams) charges that don't check their bank accounts. You can't email any sort of support and trying to get someone in those phone is hilarious. Each State's Attorney General should launch an investigation into Adobe's shady business practices.    <Title edited by mod>

Buenos dias señores de adobe, anteriormente en noviembre despues del fin de mi plan anual, ustedes dejaron de cobrarme sin embargo desde el dia de hoy  ustedes me cobraron como si yo estuviera inscrito en el plan, habiendome dejado en claro que ya no se me cobraria mas por dicho plan, solicito la devolución de mi dinero y la cancelación de ese plan que jamas solicite, porfavor y saludos cordiales Fellmaj Betallaluz 2026