Account, Payment, & Plan

A message about another person using my account keeps popping, and it's not true, nobody's using my account, it started when I updated to MacOs Tahoe (26). I've changed my password several times and it keeps showing, not everyday, not always with indesign, sometimes is Acrobat other times it's Phtoshop, usually when I quit and reopen it stops showing, but ut's annoying, maybe it's not sending the message I quit the App at home, because I use it both at home and in my workplace. Is someone. else seeing this message (it's in Spanish but you get the point)? Or it's just me and I got a hacker who only hacks Adobe, BTW?

Please, give me a permanent solution.Hello I have subscription Lightroom ai photo editor from Google play now when I'm logging iny new device it's showing duplicate purchase issue    By @Vaghela_Viraj6767 

Tengo una suscripción denominada algo así como Adobe Photo por un año que ha finalizado hace poco. Esa suscripción a obtuve a través de una oferta en Amazon Black Fryday con un cupon de canje de Adobe.Ahora al terminar el año , me intentan facturar (creo que desactive la facturación) pero sin avisar previamente cual será el importe de la nueva factura, ni si el plan es el mismo que el anterior, y sobre todo el precio (No me puedo permitir un importe multip`licado por 7 u 8 lo que he comrado).Tampoco se puede contestar al correo de aviso, ni se puede cancelar la suscripción porque está pendiente por error de facturación.No encuentro un solo correo de contacto  Adobe donde exponer el caso.No me parece lo mas correcto, esta forma de actuar de la empresa.Saludos. I have a subscription called something like Adobe Photo for a year that recently expired. I got it through an Amazon Black Friday deal with an Adobe redemption coupon.Now that the year is over, they're trying to bill me

I have run into an issue when I tried to renew my subscription for the Photography (20 GB) plan.  Is it still possible to get this subscription - I don't need the option with 1 TB of cloud storage?  I could no longer find this plan anywhere on the Adobe site.  Thanks  Nancy   [Mod: Moved to the Account, Payxment & Plan forum]  

Por equivocación hice una suscripción a esta página de Adobe y he estado intentando cancelarla, pero no he podido me pueden ayudar como hacerlo no estoy interesado en ningún plan solo tienen mi método de pago que me toco bloquearlo porque me están haciendo un cobro que no voy a hacer gracias     [Branched from a thread in the Photoshop forum by moderator]

I just got charged 300 DKK today, since i stil had the subscription going. Can i get a refund?

I started a free trial but I forgot t cancel before the auto-charge. I was charged today via Gcash. I was charged after my trial. I cancelled immediately. I want a refund since I’m still within 14 days. I already cancelled the plan. How to refund?

Hi I'm having a nightmare with something I think is relatively straight forward. Yep, my adobe stock got accidentally cancelled, just yesterday, and I've been battling trying to get the cancellation revolked. There seems to be an insistance to upsel me a business plan or resell me the same package and me lose all my credits! To me this seems simple, I've seen Ani on here do it for people for example. Could anyone help or have any advice, I'm desperate to reclaim what was a stupid error on our part. Cheers!

I canceled my Adobe Acrobat Pro subscription one day before the free trial ended.Despite this, Adobe charged my card last month and again this month.There were no e-mails from Adobe about trial ending or confirmation that the trial has been cancelled.I am trying to contact Adobe support, but I cannot find a working live chat or phone option on the support page, and the phone number does not connect from my country. I'm from Latvia.Thank you for your help.

Hello! I just had a quick question, I purchased Adobe Illustrator iPad version in September 2025 and I did the yearly subscription. I wanted to upgrade to getting the desktop version which I know costs more but my iPad subscription isn't up until September 2026 and I didn't know if there was any way that I can somehow upgrade to the desktop version and pay the difference without having to pay twice and sort of losing what I already paid for the iPad version. I was having trouble finding some info on it so if anyone has any that would be awesome! Thank you!

Hello,I was charged for an Adobe subscription, but I did not mean to continue it and I forgot to remove my credit card. I don’t use the subscription anymore and I really need that €25 refunded because it’s very important for me financially.Please help me get this refund or tell me the correct place to request it.Thank you for your understanding.

Hello, I subscribed to a free trial and forgot to cancel it, when the time that I want to cancel it there is no cancellation option in my account. Yesterday I was billed for the monthly subscription. Can I request a refund for this?

구독한걸 취소하고 싶은데 계속 로딩 되다가 다시하라는 말만 나옵니다.  며칠째 계속 로딩만 뜨는데 취소 하고싶습니다ㅠㅠ

So I raised ticket on how not only was I being unfairly charged but also had no option to cancel my subscription for which I was charged 2 months straight. The customer support assured me that I will be refunded and I then got a message from my bank saying that the transaction got declined for both transactions(2 months)This is the exact message -  TXN DECLINED: Rs. 398.84 on 23-11-25 at 14:53:04On HDFC Bank Debit Card 1645Reason: Technical failurePlease retry the transaction.Please let me know what to expect and how to go forward with this.

 "Aboneliğimi iptal edebilir misiniz lütfen?"

Necesito ayuda. Yo adquirí la  prueba gratuita lo cancelé ayer y hoy me cobraron dos veces necesito el reembolso.Y los agentes no contestan. 

24/12/10 1년 구독이 끝나서 플랜 취소 했는데 25/12/11 취소수수료 43000원이 부과되었습니다. 1년 사용했으므로 취소수수료 환불 부탁드립니다!

Hello Adobe Support Team, I am writing to report an issue with my Adobe subscription. My monthly payment has recently increased without any prior notification or explanation. Please check my account and clarify: 1.Why has the subscription amount increased? 2.Is there any change in my plan? Account Email: <Removed by Moderator> Plan Name:Creative Cloud Last Payment Amount:  1,915.14 New Payment Amount: 2714 Kindly help me resolve this issue as soon as possible.Thank you. Regards,MASTAKIM CHOUDHURY  

I canceled my membership on November 28, 2025. I haven't received a refund yet. What should I do?

Hello, I recently canceled my Lightroom subscription (Lightroom plan with 1 TB storage), but I noticed that the service remains active until January 9, 2026 and I have not received any refund. I would kindly like to ask if I am eligible for a refund, since I no longer wish to use the subscription. Could you please check my account and confirm whether a refund can be issued? Thank you very much for your help.

How can it be legal or ethical for Adobe to charge half a year as a penalty and not give users access to it? I signed up for photoshop and clicked without reading. I of course picked the cheaper of the monthly options, $22.99 (or around that) a month. I got charged in November $24 and some change. Now Dec 10, less than a month I have used it very few times and canceled it. They add on the $132.96 penalty fee and says my subscription ends Dec 25th. Most apps that you cancel give you access for what you have paid, but not Adobe. I get penalty fees, and contract obligations, but if I am paying for half a years subscription and only get one month of access to it how can that be legal?Instead of making it difficult to cancel the subscription they make it expensive. I have hated Photoshop since they started the subscription model of billing.

Hello. I noticed today that my subscription was renewed, but I was not notified ahead of time, and the company I used it for is no longer in business. I cancelled the subscription today (with 365 days left in the plan), but the cancellation only takes affect in December 2026. Is it possible to cancel today and receive a refund since I will not be using Adobe going forward? Thank you for your help.

Hallo, bittte driengend bei mir melden. Habe selten so schlechten Support über KI erhalten und bin auch etwas enttäuscht über so wenig hilfsbereitschaft... Mir wurde für meine Stundenaccount trotzdem der volle Betrag  berechnet.... Bitte den Rest zurück überweisen

I had no idea I signed up for any subscription and suddenly I saw 2 charges on my card - one is $38.99 plus tax and the other $8.99 plus tax.  I cancelled the subscription but doesn't look like it set up for a refund.  I really can't afford this right now!  Please help!

Hi Adobe Support Team,I am writing regarding a recent subscription charge on my account. I signed up for the Adobe free trial to test the service, but I did not end up using the product. I only attempted to fill out one form briefly, but I did not continue because I realized it wasn’t what I needed.Unfortunately, I forgot to cancel the trial before it ended, and my plan renewed automatically. Since I have not used the subscription and the charge was accidental, I kindly request a full refund and cancellation of the plan. I am also unable to cancel the subscription through my account, so I would appreciate your help completing the cancellation from your end.Thank you for your understanding and assistance. Please let me know if you need any additional details.