Account, Payment, & Plan

I did the adobe 14 day trial and CANCELLED my account. I saw Adobe charges on my cc, but I never looked at the amount. I expected a charge for my adobe portfolio. Well, they scammed me and continued the $59/month charges for a year after I cancelled the trial!!! I had not used the account or even logged in. I have been a loyal Adobe user and championed for them to be implemented at every company I have worked for. That ends now. These is beyond deceptive and just flat out stealing.

Hi All-   We are a Managed IT Provider and over the years we have setup and configured Adobe accounts on our client's behalf.  A majority of these accounts are tied to one of our company credit cards.  This setup is complicated and requires good documentation, but is a value add to our clients so we continue to do it.   I'm running into a problem however:  back in June we started seeing a charge for Illustrator standalone creative cloud that I can't reconcile.  I have the bill date, the card that is being changed, and the creditcard transaction # to go on.  I need help figuring out which Adobe client or adobe order number that it is tied to.

8 days. It's been 8 days since i'm trying to cancel it. It's really annoying and ridiculous cause everything else works fine. I don't know what to do.

Hi everyone,I just purchased the 7-day free trial of Adobe Lightroom, but once I return to the mobile app, I don't have access to any premium options... Can you shed some light on this? I checked that I'm logged in with the same ID, and the plan is activated on Google Play. (I share the screenshots)Thank you in advance for your help. Sincerely, Samuel

Hello! I had a monthly subscription of Indesign which I unsubscribed the day before the autorenewal of the subsription. Then I see that Adobe tried to charge me anyway (but it didn't work since I got a new debit card and haven't updated the card on the account). How can I let them know that I wont pay that new charge since I don't even have access to Indesign anymore? I'm also currently abroad and cannot call the support directly until February. Anyone with a recommendation of what to do? Thanks!

I was charged 33.29 after I canceled the free 7 day trial, I recieved an email confirmation of my cancelation yesterday, and it made me cancel again today. how do I go about getting a refund 

Hello, I was just charged $29.99 for an adobe subscription after making a free trial. However, I know I cancelled my free trial and recieved an email saying that it was cancelled. I've attached a screenshot as proof. 

Help do fully refund fraud charge from adobe ,since i never order and use your serivece   $29.37 X15 month, since aug,2024  help refund total $440.55 to my master card on file

I want a refund on my membership. It's not letting me. Will not let me cancel my membership either. Is there a customer service phone number?

прошу вернуть мои средства так как я не пользуюсь вашим сервисом и он не работает  

   Hi, I've been charged twice for a 7-week trial. The email and everything stated that the payment was going to be made on November 21.However, it was charged right away. I want to clarify that although it says pending, I can see it on the amount owed on my credit cards, meaning that it has been processed. Please reimburse my money as soon as possible as I don't have the money to invest right now. Thanks in advance 

Hello,I signed up for the 7 day free trial and now want to cancel the subscription. Adobe says I have to cancel through the apple App Store, however my subscription does not appear there and I have confirmed with multiple people at apple that the subscription was not purchased through apple. Adobe says they are unable to cancel because they insist it was purchased through apple. I am completely stuck. Please help.

I have been trying to find a solution to my issue for almost a full week. I can't find any help on this forum, or on other forums online. I am a subscriber, but cannot find any method of contacting customer support. How do I do that?

Just observed a error message on Lightroom app that my subscription needs to be verified. What is this about?

Good day! I have received a message that states that the payment for adobe has been successful. I already checked app store to make sure that I had no pending subscriptions. This payment was unexpected as my Adobe Subscription did NOT show in my subscriptions section in the app store and I thought that the subscription was already cancelled before the expected payment date. Please take notice of this especially when I need that money as I am currently financially struggling. Thank you.

블랙프라이데이 혜택 받으려고 했는데이미 1번 결제가 완료되었고,그다음 플랜변경했더니 결제가 2번째로 되었고플랜변경이 안되어있길래 또 변경누르기 총 3번 중복 결제, 이중 결제가 되었어요 

Ayuda, realicé mi pago anual de Adobe, en el link 'Factura e historial de facturación' se refleja el pago, a mi correo también llegó la confirmación del pago, pero, en 'Creative Cloud' me sigue apareciendo que no he pagado. Por favor, qué puedo hacer? Gracias!

I wanted to download a pop art font. Adobe suggested a free trial to do so that ends on 13 December 2025. I said yes and it immediately debited money from my account! Maybe it's because I already pay for photoshop, I don't know, but the LEAST they could do is warm me that the free trial is not valid for me!Instead it just said 'start free trial' and then debited money from my account! 

I am trying to reach someone at Adobe about the recent charges to my account.  I have attempted to cancel this service however my account says no paid subscription yet my card is being debited $29.99. I need to get this stopped.

I have the same issue. Can anyone respond please?I forgot to cancel it and was charged last month, but I'm not using the service at all. I don't see the manage my account on account of the outstanding payment.

I’m having a serious issue with my Adobe subscription and I’m hoping someone here can help or escalate this.I cancelled my previous plan over one month and six days ago, and I was told that I would receive a refund. However, I still have not received any refund at all. In the meantime, I have already been charged for my new subscription.I contacted Adobe Support multiple times through chat, but every time I was told something different and no one was able to resolve the issue. To double-check, I also contacted my bank — they confirmed that no refund was ever issued to my account.I’m a student, so this long delay has been really difficult financially. I just need the refund that was promised when I cancelled the old subscription.Is there anyone from Adobe who can actually look into this or escalate it to the correct team? Any help would be greatly appreciated.

Hi everyone,I need some help with my Adobe account situation.Back in May 2025, my previous enterprise account expired. Starting in June 2025, I purchased a new plan for Adobe Acrobat under the same account.Since then, I have been charged every month, but I have not been able to use the product. What’s more confusing is that I cannot see any record of this plan or subscription in my profile, so I have no way to manage or cancel it on my own.Could someone please advise me on:How to confirm which subscription is linked to my account. Why I’m being charged but cannot access the service. How to cancel the subscription and whether I may be eligible for a refund for the months I was unable to use it.Thank you in advance for your support!

Dear Sir I was using your trail version form adobe scanner but it was accidentally debited 6200 from my account without prior information,same time I was cancelled this subscription because it is not useful for me, but after cancellation my refund is not initiated.So I request you please refund my payment.

Hi, for last few months I'm getting invoices from ADOBE in Portugese. All invoices were send to me in English so far. I use Polish and English in my profile (that was set for last 5 years), so I have no idea where did that language change came from. I have contacted Adobe Support on chat - they asured me that they have changed it and now I will get invoices back in English on my email... it was twice, the same situation for Adobe Assets invoice and few weeks later for my CC subscription. Today I got another invoice for ADOBE Stock Assets - in Portugese again, the whole email was writen in Portugese. Please help... anyone? I know I can generate and download English invoice from my panel... but I was getting them on my email, and it was convinient - can anyone help me to solve this problem?

Hi guys,do you know how to get into an old account with an Email i cant get back into? Because i still pay 17,99€ each month for that and i cant stop the abonnement because i cant login? thank you D.