Account, Payment, & Plan

I have been trying to find a solution to my issue for almost a full week. I can't find any help on this forum, or on other forums online. I am a subscriber, but cannot find any method of contacting customer support. How do I do that?

Just observed a error message on Lightroom app that my subscription needs to be verified. What is this about?

Good day! I have received a message that states that the payment for adobe has been successful. I already checked app store to make sure that I had no pending subscriptions. This payment was unexpected as my Adobe Subscription did NOT show in my subscriptions section in the app store and I thought that the subscription was already cancelled before the expected payment date. Please take notice of this especially when I need that money as I am currently financially struggling. Thank you.

블랙프라이데이 혜택 받으려고 했는데이미 1번 결제가 완료되었고,그다음 플랜변경했더니 결제가 2번째로 되었고플랜변경이 안되어있길래 또 변경누르기 총 3번 중복 결제, 이중 결제가 되었어요 

Ayuda, realicé mi pago anual de Adobe, en el link 'Factura e historial de facturación' se refleja el pago, a mi correo también llegó la confirmación del pago, pero, en 'Creative Cloud' me sigue apareciendo que no he pagado. Por favor, qué puedo hacer? Gracias!

I wanted to download a pop art font. Adobe suggested a free trial to do so that ends on 13 December 2025. I said yes and it immediately debited money from my account! Maybe it's because I already pay for photoshop, I don't know, but the LEAST they could do is warm me that the free trial is not valid for me!Instead it just said 'start free trial' and then debited money from my account! 

I am trying to reach someone at Adobe about the recent charges to my account.  I have attempted to cancel this service however my account says no paid subscription yet my card is being debited $29.99. I need to get this stopped.

I have the same issue. Can anyone respond please?I forgot to cancel it and was charged last month, but I'm not using the service at all. I don't see the manage my account on account of the outstanding payment.

I’m having a serious issue with my Adobe subscription and I’m hoping someone here can help or escalate this.I cancelled my previous plan over one month and six days ago, and I was told that I would receive a refund. However, I still have not received any refund at all. In the meantime, I have already been charged for my new subscription.I contacted Adobe Support multiple times through chat, but every time I was told something different and no one was able to resolve the issue. To double-check, I also contacted my bank — they confirmed that no refund was ever issued to my account.I’m a student, so this long delay has been really difficult financially. I just need the refund that was promised when I cancelled the old subscription.Is there anyone from Adobe who can actually look into this or escalate it to the correct team? Any help would be greatly appreciated.

Hi everyone,I need some help with my Adobe account situation.Back in May 2025, my previous enterprise account expired. Starting in June 2025, I purchased a new plan for Adobe Acrobat under the same account.Since then, I have been charged every month, but I have not been able to use the product. What’s more confusing is that I cannot see any record of this plan or subscription in my profile, so I have no way to manage or cancel it on my own.Could someone please advise me on:How to confirm which subscription is linked to my account. Why I’m being charged but cannot access the service. How to cancel the subscription and whether I may be eligible for a refund for the months I was unable to use it.Thank you in advance for your support!

Dear Sir I was using your trail version form adobe scanner but it was accidentally debited 6200 from my account without prior information,same time I was cancelled this subscription because it is not useful for me, but after cancellation my refund is not initiated.So I request you please refund my payment.

Hi, for last few months I'm getting invoices from ADOBE in Portugese. All invoices were send to me in English so far. I use Polish and English in my profile (that was set for last 5 years), so I have no idea where did that language change came from. I have contacted Adobe Support on chat - they asured me that they have changed it and now I will get invoices back in English on my email... it was twice, the same situation for Adobe Assets invoice and few weeks later for my CC subscription. Today I got another invoice for ADOBE Stock Assets - in Portugese again, the whole email was writen in Portugese. Please help... anyone? I know I can generate and download English invoice from my panel... but I was getting them on my email, and it was convinient - can anyone help me to solve this problem?

Hi guys,do you know how to get into an old account with an Email i cant get back into? Because i still pay 17,99€ each month for that and i cant stop the abonnement because i cant login? thank you D.

я сделал оплату за месячное использвание веб фотошопа но оно не работает помогите пожалуйста исправте ошибку. хочу использвать AI но оно не как не работает

Estimado equipo de atención al cliente de Adobe, Me dirijo a ustedes para presentar una reclamación por cobros indebidos en mi cuenta asociada al correo <email removed by mod> El día 21 agosto cancelé mi suscripción a Adobe Acrobat, sin embargo, he comprobado que se me han seguido realizando cargos mensuales de 6,48 € correspondientes a los meses de agosto, septiembre y octubre de 2025. Quisiera destacar que no he vuelto a utilizar la aplicación desde la fecha de cancelación y que, aparentemente, la suscripción se reactivó automáticamente el mismo día sin mi autorización. Solicito, por tanto: El reembolso de los importes cobrados indebidamente (6,48 € × 3 meses = 19,44 €). Adjunto capturas de pantalla o comprobantes de los cargos y de la cancelación si lo requieren.Agradezco su pronta atención y una respuesta a la mayor brevedad posible. Atentamente, Maria Harper.  

I THINK I was finally able to cancel what was the most horrible interfaces/apps I have EVER seen in my technolgoy filled life. What a joke. Adobe, you need to seriously reconsider how your unferiendly your program is for non-tech people and Neurodivergent people in particular. What a complete waste of my life siging up for this thing then spending hours cancelling the  "free trial" expcept it's not free - it steals your time trying to sell you every upgrade under the sun that is completely unuseable unless you are a tech genius. Worst experience. 

Pleade cancel my accounts asap, inhave an old school acvount which wad supposed to expire after graduating school 3 years ago and im still being billed now on my personal chrkcing account can you please cancel j.fischer@tcu.edu! I have no access to my email and this needs to stop, please send me a message about confirming my identity

Hello Adobe Support Team, I am seeking your help as I cancelled my monthly subscription yesterday on 11th-Oct as it was going to be renewed today on 12th-Oct. Then today I just got a message from my bank that Adobe susbcription got charged and I see my a bill on my account although I did a success cancellation yesterday! So how does this happen and why there is no a direct support link to open a ticket for registered accounts?!

Assinei  o Adobe Acrobat  só que não liberou os recursos  Premium. Está anexado o recibo  que comprei. Mais o seguinte erro. <Removed by Moderator> login que estou no adobe.

Solicité ayuda a soporte técnico para la cancelación de la compra anual y el reembolso de la misma, solo me ayudaron con la cancelación Y cerraron el caso, cómo puedo hacer para solicitar el reembolso?

i bought a monthly subscription to Adobe Photoshop, but now I want to cancel - however, it's saying I don't have a plan for anything and there have been no payments in my history of payments... Money definitely came out of my account so my question is how do i cancel it if there is nowhere that allows me to do so/no cancel option?

I want deleate my address email and my dates on the Adobe database .It s not possible and not correct there isn't "unsubcribe " nowhere!  How do I have to do?

Adobe no me permite ingresar mi ID fiscal de méxico, una persona del chat de adobe intento ayudarme pero solo logro meter 12 digitos y eso no me sirve. En mexico el ID fiscal (RFC) consta de 13 digitos.¿Alguien sabe como arreglar este problema?

Hi, I want to change my Photography plan from monthly billing to yearly billing, but I do not want to abandon my Premiere Pro plan. That seems to be impossible...Thx in advanve for any help.

I have two transactions each month so I assume one is from an old work email address that I no longer have access to. How do I cancel it? seems almost impossible to contact anyone via Adobe website?