Adobe Acrobat Sign

Hi, We have received an undeliverable notification via email to an email address that has been sent to in the past.  The email address exists and is correct.  What do you suggest?

I am seriously battling with submitting my document after signing it. it kept coming up with an error message. see error message below. Server error× We encountered an error while processing your request. We apologise for the inconvenience. Please reload the page and try again.If you continue to encounter this error, please contact our customer support.Error message: Unhandled Error: 250418025930700.webapp-prod-a-0

I just saw the Classic Experience is going to be disabled later this month so thought I'd bring this issue I'm having to the community. I've long used the Classic Experience in Sign primarily because I can paste multiple e-mails (separated by comma) into the 'Enter Recipient E-mail' field and have it automatically separate them out. This is a critical part of our work flow and saves 8+ additional clicks versus the New Experience. Another issue, which is more of a nitpick - right now I'm able to click to set the reminder frequency to every day with a single click. With the New Experience it will now take 4 clicks with every document.Here is a short screen recording demonstrating those issues:https://photos.app.goo.gl/vQwU17T7UQY4AkPg8 Does anyone know how I will still be able to accomplish what I described above with the e-mail feature once we're forced to use the New Experience?   

디지털 ID를 이용하여 전자 서명을 진행하고자 디지털 서명 설정을 아래와 같이 설정하였습니다.   이후 디지털 서명을 요청하였고 다음과 같은 안내 메세지가 나와 파일을 다운로드하였습니다.  그런데 다운로드한 파일을 열어보니   다음과 같은 안내 메세지가 나오면서 서명이 진행되지 않습니다. 어크로뱃 앱플리케이션도 이미 설치가 되어있으며, [Adobe Reader]를 설치해보고자 하였으나, 이미 설치완료된 앱이라는 메세지만 나옵니다. 어떻게 해야 하나요?? 

I have created a PDF document that needs to be signed by others so I uploaded it to Adobe Sign. Once I go to use the template, the text in some places disappears and when I go to send it the text is still gone.

I use Adobe E-Sign for applications. I'm in the insurance world. The issue is that I need to do the "Preview & Add Signature Fields" but then Adobe E adds a line to my entire application so I'm now modifying 20 pages (edit so they can't undo it) or delete it. It's awful. Is there a way I can only add my signature, initals or text lines withouut choosing that option? If I say "reset" it removes everything and now the application is blank. I don't want customers signing blank documents. That's not okay. I've tried the classic and new version, both drive me nuts. Help 🙂

Problem Statement: Resolving Integration Issues in AgreementEditor.cmpAdobe's requirement for /support/console/52.0/integration.js in the Aura component (AgreementEditor.cmp) is causing an error. While Adobe's code defensively checks for sforce.* before usage, the require statement is failing, triggering a popup error.Key IssuesUnsupported Integration: integration.js is not supported inside Aura or LWC components, even when hosted by Visualforce (Lightning Out).Navigation Limitations: The removal of sforce.console.isInConsole() eliminates advanced console navigation capabilities.Workaround: Using ltng:require to load Adobe's integration.js separately allows the code to function but without enhanced navigation features.Recommended SolutionReplace sforce.console.isInConsole() with lightning:workspaceAPI, which is fully supported in Lightning Experience and ensures compatibility.Remove Adobe's dependency on integration.js in required scripts.Future-proof the implementation by transitionin

Dear all,I need help!I received two Adobe e-signed documents and I need to know who in my company created/triggered this document. These two documents are fully signed using Adobe e-sign. When I click "Document Properties" all fields under Title, Author, Subject, etc. are blank. I found this "Adobe community" and I am hoping if anyone of you know: 1) How to identify the document owner? 2) How to reach out to Adobe support to check who in my company created such document? Thakn you! Appreciate your help in advance. PS: They are legal related documents. I am unable to attach in this post. Kevin

Is there any way to restrict the attcahment size in adobe web form.Thanks,Sreejesh

Hi all, I am encountering some unexpected behavior in Adobe Acrobat Reader and would like to confirm whether this might be a bug. I have a single-page PDF with a certification signature, which has a DocMDP permission level of 2. This means that form fields can be filled out and new digital signatures can be added without invalidating the original certification signature. However, when I add two additional digital signatures on top of the PDF, the Signature Panel in Adobe Acrobat says that the original certification signature is invalid. Interestingly, when I open the same PDF in Foxit PDF Reader, the Signature Panel shows the original certification signature as valid, which is the expected behavior. Has anyone else experienced this issue? Could this be a bug in Acrobat?Below I am attaching two screenshots of each viewer with different saying.Looking forward to any insights!

I have created a PowerAutomate flow from which I am the Owner but people in a M365 group are able to call the flow as a run only user. In using the action Create an Agreement from an uploaded document and send for signature, I want that the signature is send out by the person that triggers the flow. But I receive the following error: API Caller does not have the permission to execute this operationWhich permissions does a user need so that (s)he is able to call the action?  

The Adobe Sign mobile application keeps loading when we try to login.  We downloaded the Adobe Avrobat Signe Application from GooglePlay. When we fill the login info, a page pops up and it starts to load. It has been loading for HOURS and the same thing happened yesterday too. Please help us. We tried calling the customer support line, but they said Adobe online offers support for desktop only and not for mobile applications ?? We specifically paid for the full Adobe package to get the Adobe Sign without difficulties... Please help!

I’m noticing that client signatures are appearing transposed and landing at the bottom of the signature page, rather than on the designated client signature line. I’ve double-checked the template, and all fields seem to be set up correctly.Do you have any thoughts on what might be causing this?Thanks so much for your help!

Dear Sir/Madam, I am writing on behalf of the customer with tax number HU18745500 (Order Number 7051890269, Customer Number 1231694349). Our email address has changed in 2024, and as of January 1, 2024, we have not been receiving invoices. We kindly request that you send us the original contract/order, as well as all our invoices for 2024. Additionally, please provide us with our identifiers, as there has been a change in management at our organization, and we no longer have access to the platform and cannot use it. Thank you for your assistance.Best regards,Boglárka BokorLet me know if you need any adjustments!

I created a esign web form with participant role as form filler. After filling the form and submitting it shows a pop up in the end to enter name and email. I already captured the name and email in the form using text input. Can I avoid showing the pop up to enter name and email while submitting.Attached the pop up image.Thanks,

Hi,I use Adobe sign for invoicing and when I get the fnal PDF after all signee's have signed it still says unsigned and stays in the worklist? This has happened on muliple occasions and does not give me the final page of the document with the information from creation to completion? Whilst it isnt happening on ALL docs it does appear to be happening more frequently. Can anybody shed any light on this please?Thanks, 

I'm attempting to add a field to a PDF form that lets users either upload an image from their mobile device or use the camera feature while filling out the form in Adobe Sign (image field type if possible). I'm using Adobe Pro to create the form and Adobe Sign to gather signatures and complete the form. I managed to add an image to the form during the signing process within Adobe Sign, but it sends the form via email for signature. I need this functionality using the 'Get Signature in Person' option in the Adobe Sign app on a mobile device. Does anyone know how to achieve this?

I'm trying to do something that seems very basic to me, but struggling to get it done. A new template I'm creating has fields for a name duplicated on both pages of the template. It would be nice if my users could fill it in on the 1st page, then it would be duplicated to the corresponding field on the second. I've tried the "Clone" field option as well as the "Repeat Field on all pages" options, but both just seem to create a copy of the field that is not "linked". One post I found suggesting naming the fields the same, which would link them, but when I try that I get an error about duplicate field names not being allowed. Thanks for the help!

The "Request e-signatures" feature is sending e-signature requests using the name attached to the credit card as the sender, not the name attached to the account. I have changed every instance of the name that I can find (Profile Name, Account Name) to the correct name, "Greg Morgan", including changing the credit card information, but all of the signature requests are still being sent by "Heather Riffel" (image attached). Any insight would be greatly appreciated - thank you very much!

Hello, I accidentally sent a document for signature before I could fill it out. I've not found a way to recall or cancell the document. The Actions list on the right hand side of the screen only give me options to Download PDF, Set-up Notification, Download Audit Report, Hide Agreement, Share, or Hide Notes. Thank you,Tom 

Our org has one paid seat and one user with no products and the free membership. They can access documents.adobe.com, however, they don't see any template I shared as per document settings Who can use this template > Any user in my organization Is the sharing between paid and free accounts not supported, or?Thanks in advance for any help or tips! 

Sent out document for eseignature. Recipient signed but the signature appears belove the signature line. How can I fix this issue? It has happened previously on documents. 

Recently (2 to 4 months), Adobe Sign has had a highly disruptive issue on desktop.  I often have multiple agreements waiting for me that I need to review and e-sign. Previously, after completling an agreement, clicking the "Manage" button would take me back to the "Waiting for You" page, where I can click the next agreement to review and process. Now, it takes me back to "Waiting for You," but it shows 0 agreements to review when there are other agreements needing to be reviewed and approved. The moble app will show the remaining things to review.  Only when I sign out and sign back in does it then show the remaining agreements to review.  I can only sign one at a time in this manner.   Anyone else expericing this frustration?  This is on the latest versions of Edge, Chrome, and Firefox 

Hoping someone can help since the update to Adobe Acrobat Sign. Our old process with Adobe Acrobat Sign was the following:Send out a document to be signed, recipient must enter a password before they can view the PDFThey sign the PDF, relevant persons sent a copy of the signed PDF protected with same password Since the update, I know how to require they enter a password before signing the document. What I cannot find is how to have the signed PDF be protected by a password. I've run a few test agreements and they all send out a signed PDF that can be opened freely with no password. Having the signed PDF be password protected is vital for us, it needs to be password protected before it is sent out to everyone, and we would not be able to continue using Adobe Acrobat Sign if this feature has been removed.

How to show green dynamic check mark on digitally signed PDF?I know there is usual answer to this question is to 'Add to Trusted Certificates'. But this does not give green dynamic check mark to the signature. The signature gets verified, but no check mark at all.There are some pdf files which gets orange question mark before adding it into trusted certificates and becomes green check mark when added to trusted certificates. This dynamic behavior of the signature I am expecting.I am attaching both the sample pdfs here where, dynamic signature which shows green check mark is given and in another, my own sample signed pdf where even after adding it into trusted certificates, NO green check mark shows.