Adobe Acrobat Sign

I’m experiencing an issue with email notifications for participants. Previously, whenever I created an agreement for signing, I would receive an email notification once it was routed and signed by a participant. However, I no longer receive these notifications—even when I create a new agreement. I’ve also checked the settings in my profile, and everything appears to be correct.attached sample from before  

When I try to switch between signers it changes all the signer fields to the second signer and won't let me have two signers sign different lines on the same document. This is a new problem since the last time I used Adobe Sign with two signers near the end of October. I welcome any help!

I'm using Adobe Sign to send contracts. While the application interface is displayed in Arabe, when I send contracts, the email template is in English, and consequently, my clients receive an English email.How can I change the default language for the recipient emails toArabe ?Thank you,👉 hiddenworlds**

I used 'save a certify copy' function under E-sign, and realized a link was created for sharing. The doc has been uploaded online.  I don't mean to upload to Cloud, is there any way i can delete the cloud data? 

A 1 page acknowledgement form has 3 signature boxes. For some reason the form adds a 2nd pages and signature appear there when sent for signatures..How to keep the form to keep everything on 1 page? Thank you for your knowledge and consideration. DT

From a custom application, I'm uploading a transient document and creating a DRAFT agreement, and then display the COMPOSE view so that the user may specify the signers. My problem is that I cannot create the DRAFT agreement without any participants. It seems like the participantSetsInfo is required to have at least one participant. I tried every possible way but unless you specify a participantSetInfo with a least one member with a valid e-mail address, it doesn't work: I get errors such as:{ "code": "MISSING_REQUIRED_PARAM", "message": "ParticipantSetsInfo Info is missing." }Is there a trick by which I could create the agreement wihout participants?

Hello, i have created a PowerAutomate flow to automatically send me an email with the signed agreement PDF as an attachment upon workflow completion.  The flow run fine, but for some reason the PDF in the email is password protected.   i need the PDF not password protected....help... On the other hand, is there another way to automatically email/download/save the signed PDF without using PowerAutomate?  i tried going into Adobe sign workflow but it is not working for me...Thank you for your help

Hello, i created a power automate flow to download automatic the agreement audit trail to a SP list.Works so far - but the flow / AdobeSign set automatically a password which i don't know.The orginal document has no password - the flow only create a password with the audit trail (i also have a second flow for the signed document there is no password needed). There can i find the password for the audit trail?Is there a workaround for turn of the setting the password?

Hi, This seems to be a long standing issue that has yet to have been addressed by Adobe in a public manner. It does not seem like the Auto-Complete data for Recipient email addresses can be cleared. After clearing browsing data, local adobe cache, and what accessible cloud data; the issue persists in that previously used email addresses/names are saved even if incorrect. A number of our Adobe Sign users are reporting issues of this persisting, with no ability to clear or remove any auto-complete options from the Adobe Sign Recipient fields; some entries are broken (incorrect name/incorrect email) others do not carry account information, some are duplicates with saved casing on the email address. Is there any means for Adobe to address this issue, or provide methods to address this issue, as this data does not seem to be accessible or stored locally.   Other related unresponsive posts:Solved: Email address autocomplete in Send & Track How can... - Adobe Support Community - 7969

Hi, I have a new Acrobat Pro account and everything is working but when I request signatures, it is adding [DEMO USE ONLY] Thanks

I'm sorry but your interface is confusing. I wish to send multiple independent copies to many recipients. But I need separate signatures, not everyone signing the same copy! The wizard kept blocking me, saying it needs to add signature blocks, although I had inserted two already 😞 Now everyone is seeing the same copy as a group!

Hi All,   We are using Adobe Sign for salesforce and generate our documents in salesforce however we are unable to create any documents from a salesforce record page any more as we get the Document Builder:INVALID_JOB_ID. Any thoughts on what to look for?       Thanks Abu  

 Hi Team , Noted there is an Error message on Salesforce for Adobe Document Builder :Invalid Job ID. Is there an ETA on when the Adobe Builder will be back up and the issue above will be resolved ? 

Usually when we send docs out, it comes adobesign@adobesign.com. Randomly this morning, one document sent came from: echosign@echosign.comcausing the document to be flagged by our system as "you don't often get mail from echosign@echosign.com", which concerned the recipient. Any explanation on why this would suddenly come through echosign instead of the usual Adobesign?

I have a cancelled agreement. It shows as cancelled in Adobe sign but it is still emailing reminders to the recipient. How do I stop those reminders from going out? 

Hi all, A client of ours is having some issues with Adobe Acrobat Pro/ DC Standard, where every time we click "request e-signatures" it loads for several minutes and then get an error stating "An error has occurred, please try again."  Several users at the company are experiencing the same issue. Here are the things I've tried so far: 1. Signing out of the Adobe app and signing back in2. Checking for available updates (app is up to date)3. Repairing the application4. Trying to request e-signatures through Adobe on the web (we received a similar error message)5. Rebooting the physical PC6. Deleting the below app data files: %appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk Nothing has worked so far, and the users are still experiencing the same issue when trying to request e-signatures. This is a feature they

Hi,We are using an AATL Doc signing certificate to sign documents and that works as expected for everyone within the company except one user. When opening his signed document, the validation fails. If someone send this user a signed PDF that leverages AATL, it fails and shows UNKNOWN. However, if this user runs Adobe Acrobat reader first and uses "Run as Admin" context, then the validation succeeds for his signed document and other docs signed by someone else.Has anyone seen this issue?__PRESENT

I am disappointed in the NEW (2025) Adobe Acrobat Sign experience online. I have had several issues with it, so I keep going back to the Classic experience. What I am noticing is, after I fill in the email address of who I am sending the document to, and then upload the template, it sends it to the user before I have even filled in the template with the data that I need.I have a blank template with fill in fields for items to check out to our users. With the classic experience I key in the email address to send to, I go to recent templates and attach the template, I then click send, it then loads the form for me to fill in the additional field data and then click send again and it sends.In the new experience, it doesn't allow me to fill in the fields with data, it just sends the template without any information keyed into it, but it doesn't actually send anything to the user. They receive nothing. I then have to go back on the browser, and fill in the data. Sometimes that works, b

porfavor su ayuda, no puedo agregra un archivo para enviarloa firmar, en mi compatura no me deja agregarlo usando la opcion de arrastrar y soltar, y en el telefono mobil si me deja agregar el archvio pero cuando hago el ultimo paso de mandarlo a firmar me manda un mensaje de que ocurrio un error y ya no se envia.

I want several people to sign a document but only after a (or two) person(s) has approved the document. My experience is that this only works in a specified order, i.e.1 - Approver approves2 - Signatory 1 signs3 - Signatory 2 signs4 - Signatory 3 signsand so on.However I want that the Signatories can sign the document in any order after approval by the Approver, i.e.1 - Approver approves2 - Signatories 1, 2, 3,... sign in any order Is that possible?

I work for a property management company and I require the e-signature feature. I have sent out around 70 files that need to be sent in 1 day, but I am now running into error 429 when I try to send additional ones. I am using the desktop version, and it's been over 12 hrs since running into this issue. I have restarted my laptop and I still continue to run into this issue.

Our customers are consistently getting an "unexpected error" when they sign our contract and attempt to make a payment through Adobe Sign. We have the payment integration with Braintree. We have been able to replicate the error on multiple browsers and devices. The error message shows up at the top of the popup payment window after clicking "Place Order and Sign", and does not include any other details (screen shot below). I would appreciate any pointers on how to resolve this. 

Has anyone had any luck with deleting the preset templates provided by Adobe?  This is causing confusion with users having access to these templates and would like these hidden/removed.  A support ticket did not resolve the issue.

For the last two days, my desktop client on macOS defaults to the Classic view, and it ruins my workflow. Sending a document for 3 signatures without templates was 7 mins before — now with classic view it's 25 mins. I tried to turn the new Reader off and back on again, restarting the desktop app — didn't help. I can't see any settings that could theoretically fix this. What's going on? Luckily, the web version works in the New mode, so I just installed the PWA app and will use it until the desktop client gets back to normal.

Hi, I am trying to set up a signature field in the document in Adobe Sign. The document is pre-signed by the other party, so I need to keep a record of this signature. Adobe perfectly recognized it (I cannot flatten the file in this case to solve the problem I explain further). The size of the document page in PDF is 8.5"x 11" (legal).When I open it in Adobe Sign to set up fields, I see the big text box with the main text with a scroller (so the full text is not visible on the page, you need to scroll it). The text is preset to Auto and Multiline. The signature field should fit in that text box, and I managed to add it there (first I placed it under the text box, and then dragged it over the text box). When I send the document for signature, the next signatory sees the text form that text box  in very small font, and the final signed document has it in a very small font, not the same as it looked in Adobe Sign. I tried to preset font size to 8 to make the scroller bar disappe