Re: How do I get an invoice?

Shivangi_Gupta

Hi Vishesh, Thanks for reaching out to the community. Please follow the steps listed in the article shared by @kglad above. Let us know if you have any questions. ^SG

Shivangi_Gupta

Hi @davewill_2437, Thanks for writing in. As per your account details, there is no active or trial subscription listed under your email ID. What are you trying to unsubscribe? Could you share more details? We are here to help. ^SG

Shivangi_Gupta · ‎Dec 19, 2024

Hi @Amahri, Thanks for reaching out. I can see that you have an active Photography Plan(20GB). You can compare all the Photography plans here: https://adobe.ly/402RaXu Let us know if you have any questions. ^SG

Shivangi_Gupta · ‎Dec 19, 2024

Hi Anthony, This is really unfortunate. If you have forgotten the access to your email address, you can always try to recover it. Please do not share any private or confidential info here as this is a public forum. Please see https://adobe.ly/49IHHYJ for information on how to update the e-mail address associated with an account. Let us know if you have any questions. ^SG

Shivangi_Gupta · ‎Dec 19, 2024

Thanks for engaging. I'm sure it will be helpful for the future users. ^SG

Shivangi_Gupta · ‎Dec 19, 2024

Hi @paulg35052783, We appreciate you writing in. Could you share your system info(OSversion, RAM, GPU, etc)? We're here to help. ^SG

Shivangi_Gupta · ‎Dec 18, 2024

Hi there, We appreciate you reaching out. As per your account details, you have an active subscription since last 6 months and 20 days. We are sorry but free cancelation is possible within 14 days of the making the purchase. If you have changed your country you can follow this article and continue using the applications: https://adobe.ly/3P2zkNY Let us know if you have any questions. ^SG

Shivangi_Gupta · ‎Dec 17, 2024

Hi @urso6920452, Thank you for reaching out! I understand how much you value Adobe CS5, but unfortunately, it's not fully compatible with Windows 10, which might cause some frustrating performance and functionality issues. Have you considered upgrading to Adobe Creative Cloud? It not only offers better performance but also a treasure trove of new features that could really enhance your creative projects. You can check more details here: https://adobe.ly/3P0S28F I'd love to hear your thoughts on this. Best regards, Shivangi

Shivangi_Gupta · ‎Dec 17, 2024

Hi Diana, We appreciate you reaching out. I would recommend you to contact our support team through a private chat here: https://adobe.ly/4gGnO6G They will have full access to your account details and they'll definitely help you with the issue. Let us know if you have any questions. ^SG

Shivangi_Gupta · ‎Dec 17, 2024

Hi @boguslaws40636061, We appreciate you reaching out. Blue screen error usually appears when the graphic card drivers are not compatible with the application in use. Which Adobe application are you using? Please check if the graphic card drivers are updated to the latest version. Let us know if you have any questions. ^SG

Shivangi_Gupta · ‎Dec 16, 2024

Hi @ali_behic_4441, Thanks for flagging this. We'll see if there any ongoing region specific transaction issues in Turkey. I would personally advice you to contact our support team to make the purchase as suggested by the expert above. You can start a private chat session here: https://adobe.ly/4gCWrdP Let us know if you have any questions ^SG

Shivangi_Gupta · ‎Dec 16, 2024

Hi kiersten_5059, We are sorry for the experience. We are to help. Have you tried the steps listed in the articles shared by @kglad above? Let us know if they help or bring any change. Looking forward to your response. ^SG

Shivangi_Gupta · ‎Dec 13, 2024

Hi there, Thanks for reaching out to the community. Adobe provides installers for the current versions of CC apps and the previous major version. Adobe Media Encoder 22.5 may not be available for download anymore. Please check this article for more details: https://adobe.ly/4geTzny Let us know if you have any questions. ^SG

Shivangi_Gupta · ‎Dec 13, 2024

Hi @Nghi33251749uzqz, We appreciate you contacting us. We can not discuss payment related account details on a public forum. I would recommend starting a private chat with our support team here: https://adobe.ly/49CGyBV Let us know if you have any questions. ^SG

Shivangi_Gupta · ‎Dec 13, 2024

Hi @Sarah33047205h2p8, We appreciate you reaching out. Check out this article about how to install the Adobe apps on a new computer: https://adobe.ly/41DuVsB Let us know if it helps. ^SG

Shivangi_Gupta · ‎Dec 13, 2024

Hi @barnara_4869, We are sorry for the trouble. I can see that you subscribed for Adobe Acrobat. Since this is a public forum, we may not be able to discuss the account related information in detail. I would recommend you to follow the link shared by the expert above to start a private chat session with our support team. They will definitely help you with this matter. Let us know if you have any other queries. ^SG

Shivangi_Gupta · ‎Dec 13, 2024

Hi there, Welcome to the adobe community. We hear you. Please try the steps listed in the article shared by the expert above. Let us know if it helps. ^SG

Shivangi_Gupta · ‎Dec 13, 2024

Hi We are sorry for the trouble. I can see that you subscribed for Adobe Acrobat. Since this is a public forum, we may not be able to discuss the account related information in detail. I would recommend you to follow the link shared by the expert above to start a private chat session with our support team. They will definitely help you with this matter. Let us know if you have any other queries. ^SG

Shivangi_Gupta · ‎Dec 12, 2024

Hi there, We appreciate you writing in. This is a public forum, we may not be able to discuss payment related details here. I would recommend you to start a private chat with our support team here: https://adobe.ly/41qGnaM They will have full access to your account details and will be able to assist you directly in resolving this matter. Please feel free to let us know if you need further guidance. ^SG

Shivangi_Gupta · ‎Dec 12, 2024

Hi @ifeyinwa_9899, We appreciate you reaching out and we are here to help. As per your account details, I can't find any active subscription associated with this email. Do you have any other email address registered with Adobe? Is it a student's subscription? Note: Do not share your email address or any other private information here since this is a public forum. Looking forward to your reply ^Shivangi

Shivangi_Gupta · ‎Dec 10, 2024

Hi @kārlis_2869, We hear you. Since you will be cancelling the subscription within 14 days, you will be eligible for full refund. I would advice to contact our support team and get the subscription cancelled and refund initiated. You can start a private conversation here: https://adobe.ly/41qesHW as suggested by the expert @kglad above. Let us know if you have any other questions. ^SG

Shivangi_Gupta · ‎Dec 10, 2024

Thanks for flagging this. We'll definitely make sure it gets more eyes. ^SG

Shivangi_Gupta · ‎Dec 10, 2024

Hi Alyssa27231811888u, We appreciate you reaching out. I understand you are getting 702 while installing Adobe Creative Cloud. Have you followed the steps listed in this article? https://adobe.ly/41owaLR Let us know. ^SG

Shivangi_Gupta · ‎Dec 09, 2024

Hi @Gabrielly_Silva gomes7752, We appreciate you writing in. This is a public forum, we can not discuss payment related details here. I would advice you to contact our support team and start a private chat session here: https://adobe.ly/3D9zSiv Let us know if you have any questions. ^SG

Shivangi_Gupta · ‎Dec 09, 2024

Hi @ranjib_rana We hear you. As per your account details, you do not have any active or trial subscription associated with this email address. When did you make the purchase? Adobe advices to wait for a few hours for the transaction to process and updates to reflect in your account. Let us know if you have any questions. ^SG

Shivangi_Gupta · ‎Dec 09, 2024

Hi @colinp36079369, Thank you for reaching out. I assume you have purchased this offer from Logitech: Complimentary Adobe Creative Cloud Subscription - Logitech US Have you contacted Logitech's support team about how to integrate the Logitech MX Creative Console with Adobe Photoshop and other Adobe Creative Cloud applications? Since this is a public forum, I would advice you not to share any offer code here while responding to my question. Let us know. ^SG

Shivangi_Gupta · ‎Dec 06, 2024

This is a public forum. We can not discuss the details here. I would suggest you to start a private chat session with over support team as suggested above. They'll definitely provide the best possible solution. ^SG

Shivangi_Gupta · ‎Dec 06, 2024

Hi @javan_9903, We hear you. I can see that you have an active subscription for Adobe Acrobat and AI assistant for Acrobat. You can cancel the subscription by following the steps listed in this article: https://adobe.ly/4gdIJ0S However, I would advice you to go through the cancelation terms and condition before you proceed with it. You can check more details here: https://adobe.ly/3D3Yol0 Let us know if you have any questions. ^SG

Shivangi_Gupta · ‎Dec 06, 2024

You can reach out to our support team here: https://adobe.ly/4iluWXX The support agent will help you with cancelation and issue you refund for it. Ideally it takes 5-7 business days for the refund amount to reflect in your account. I hope it helps. ^SG

Shivangi_Gupta · ‎Dec 06, 2024

Hi @JQG, Thanks for reaching to the community. I understand you're trying to change the primary email address associated with your Adobe account. Have you tried the steps listed in this article? https://adobe.ly/3ZrOa5s Let us know if you have any questions. Thanks, Shivangi

Shivangi_Gupta

Shivangi_Gupta

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