Hi there, We appreciate you reaching out. I confirm that you cancelled your Adobe subscription last month. When were you charged with the amount you mentioned above? Please share more details.  ^Shivangi ... View more

Hi andreas_0587, Thanks for reaching out. As per your account details, you have an active plan for Adobe Acrobat Pro and a trial for Adobe Acrobat Premium. Which plan do you wish to continue with? You can always follow the URL shared by the expert above to check your account details. Let us know if you have any questions. ^Shivangi ... View more

Hi @N38511380q4av, Thanks for reaching out! Upon reviewing your account details, I noticed that you currently have two active Creative Cloud Pro plans, and one of them has pending dues. To proceed with changing your plan, please cancel one of the subscriptions first. You can refer to the following help articles for guidance: How to cancel Adobe plan: https://adobe.ly/4mPDyIh How to change/switch Adobe plan: https://adobe.ly/4m23eA6   Feel free to reach out if you have any further questions or need assistance. Best regards, Shivangi ... View more

Hi @blueberry_2703, Thanks for reaching out. As per your account details, you have an active plan for Adobe Stock. Adobe offers full discount if the cancellation is done within 14 days. However, the cancellation can only be done if there are no pending dues on your account. I would recommend you to make the payment first and then cancel the plan. It will take 12-14 days for the refund to process. Let me know if you have any additional questions. ^Shivangi ... View more

Hi Meliss@*, Thank you for reaching out. Adobe offers a full refund if a subscription is canceled within 14 days of purchase. Based on your account details, you have an active prepaid annual plan for Adobe Acrobat Pro that has been in place for over a year. As a result, your account is not eligible for a refund, even if you choose to cancel the subscription at this time. Please let us know if you have any other questions or need assistance with anything else. Warm regards, Shivangi ... View more

Sure! Please follow the steps mentioned in the article shared by the expert above. Let us know if you find any issues while following the steps. ^Shivangi ... View more

Hi @quirky_maker0785, Thanks for reaching out. Adobe offers full refund if the cancellation is done within 14 days. When did you cancel your plan? Did you receive any confirmation email? Please share it with me through DM. I'll look into the details. ^Shivangi ... View more

Thank you for waiting. Upon reviewing your account details, I could not only one Photography plan active on your system. Please refer to this article and see if it helps: https://helpx.adobe.com/in/manage-account/kb/double-charge-on-bill.html Let me know if you have any questions.   ^Shivangi ... View more

Hi @aman_1981, We appreciate your patience. I confirm that the refund has been initiated from Adobe. It usually takes 12-14 business days for the refund to process , so we kindly request you to wait during this period. Please feel free to reach out if you have any further questions. ^Shivangi ... View more

Hi @Cathy5E9B, Thanks for reaching out. I'm looking into your account details. Please stand by! ^Shivangi ... View more

Hi there, Have you tried the steps listed here? https://adobe.ly/4g2BB8A Let us know. ^Shivangi ... View more

Hi @sara_1848, We appreciate you reaching out. I can see that a refund has been initiated on your account. Please wait for 12-14 days for the refund to process. Let us know if you have any additional questions. ^Shivangi ... View more

Thanks for tagging me here, @kglad. Hi Patryk_Olszewski0125, We appreciate you reaching out. This is a public forum, hence we can not ask for any personal info here. Please feel free to start a private chat session with our support team here: https://adobe.ly/46hEuz4 They'll help you with account creation. ^Shivangi ... View more

Hi @martina_8570, Thanks for reaching out. As per your account details, you cancelled your plan in August when the last transaction was made. There is no transaction requested for September, 2025.  Did you speak with your bank about this? Let us know. ^Shivangi ... View more

Hi there, Have you followed the steps listed here? https://adobe.ly/3I1cFBT Let us know.  ^Shivangi ... View more

Hi @martine_7183_BE_Hofstade, Thanks for reaching out. I looked into your account details. I could not find any active or trial subscription associated with it. Are you looking forward to subscribing to an Adobe application's trial? If yes, please refer to the articles shared by the expert above. Most of the Adobe Creative Cloud applications come with a 7 day trial after which it gets converted to a paid subscription. Please check this website to know all about the plans and pricing: https://adobe.ly/47UGU7Z Let us know if you have any questions. ^Shivangi ... View more

Hi default62r1skjclp87, Thanks for sharing this. I'll get in touch with our team here and check the authenticity of the message. Please stand by! ^Shivangi ... View more

Hi AUSamanda11, We appreciate you reaching out. As per your account details, I confirm that you have cancelled your Adobe Acrobat Pro subscription today. The last transaction was made on August 29, 2025. Refunds can only be initiated if the cancellation is done within first 14 days of subscribing(including trial). Let us know if you have any questions. ^Shivangi ... View more

Hi Steve Alfred_Lim5830, Thanks for reaching out. I looked into your account and found that you’ve had an active Adobe Acrobat Pro subscription for 2 months and 1 day. The recent charge was made because you're on an Annual Plan, Paid Monthly, which bills monthly but commits to a 12-month term. Just to clarify, Adobe’s refund policy allows for a full refund only if the subscription is canceled within the first 14 days of purchase. After that period, cancellations may incur an early termination fee (ETF) if the plan is ended before the 12-month commitment is completed. You can find more details about the refund policy and ETF here: https://adobe.ly/4mIf1Vj Let me know if you have any questions. Best regards, Shivangi ... View more

Thanks for reaching out @Mystical_Zest5472. As per your account details. You have an active plan for Adobe Acrobat Standard. What do you see when you follow the URL shared by the expert above? Let us know. ^Shivangi ... View more

Hi @sofia_8884, Thanks for reaching out. I noticed that you canceled your Creative Cloud Pro subscription yesterday. Would you like me to check if there were any price changes applied to your plan before the cancellation? I’d be happy to take a look and clarify things for you.   Best, Shivangi ... View more

Hi sun_3357, Thank you for reaching out to us. Adobe’s refund policy allows for a full refund only if the subscription is canceled within the first 14 days of purchase. Since your account has been active for about 10 months, it’s unlikely to be eligible for a refund at this stage. It’s also important to note that the Annual Plan, Paid Monthly includes an early termination fee if canceled before the 12-month term ends. You can find more details in this article: https://adobe.ly/46iN54s   That said, I checked the account associated with this email address but couldn’t find any active subscription linked to it. Could you please confirm if you might have used a different email address to subscribe? If yes, feel free to share it with me via DM, and I’ll be happy to look into it further for you. Best regards, Shivangi ... View more

Hello, I'm juct checking in to see if you tried the suggested steps. Also, I noticed that you have a Team's license. I'm moving this thread to the Enterprise & Teams community. Please try the steps suggested above and keep the thread updated. Our experts will help you. ... View more

Hi there, We are sorry for the trouble. Could you test the issue after verifying the subscription once? https://adobe.ly/4n9plFC Let us know if it brings any change. ^Shivangi ... View more

Hi there, We are sorry for the trouble. Could you test the issue after verifying the subscription once? https://adobe.ly/4n9plFC Let us know if it brings any change. ^Shivangi ... View more

Hi @treejo, We appreciate you writing in. Please check your DM. ^Shivangi ... View more