Hi @easygoing_Sunshine4045, I reviewed your account details and found that Adobe has initiated a refund today after you cancelled the plan. It usually takes 12-14 days for the refund to process. I would advise you to wait for this time duration. I hope it helps. ^Shivangi ... View more

Hi @Custom2659420424u0, As per your details, you have an active individual subscription for CC pro since 5+years. Are you referring to the same plan or any other account? ^Shivangi ... View more

Hi @intelligent_niceness2450, I confirm that a refund has been initiated from Adobe today. As @kglad mentioned, it usually takes 12-14 days for the refund to process depending on the bank holidays, etc in your country. I would advise you to wait for that time. I hope it helps. ^Shivangi ... View more

Would you mind starting a chat with our support team here: https://adobe.ly/4pd6RVh They'll be able to provide you with the best resolution. ^Shivangi ... View more

Hi @feri̇ha_2448, Automatic refunds can only be initiated if the subscription is cancelled within first 14 days of purchase. Since your plan is 1+year old, it is ineligible for refund. It is advisable to cancel the plan in the last month of the subscription to avoid getting the plan renewed. You can still cancel the plan however, there would be some early termination fee. You may refer to this article for details: https://adobe.ly/4pd8LFH Let me know if you have any questions. ^Shivangi ... View more

Hi @magical_reporter0319, I searched for your account details however I could not find any account associated with this email address. Did you see the charges linked with the same email address you used to post this thread in the community? If not, please share the email address with me through direct message. I'll look into the details. ^Shivangi ... View more

Hi @Astonishing_dynamism9773, We are sorry for the experience. I confirm that the refund has been initiated on december 27, 2025. It usually takes 12-14 days for the refund to process depending on the bank holidays, etc.  Let me know if you have any questions. ^Shivangi ... View more

It usually takes 12-14 days for the refund to process depending on the bank holidays, etc in your country. I would suggest you to wait for that time.  ^Shivangi ... View more

Hi @Cem37132474zlc1, We are here to help. Could you try the steps listed in this article to fix your payment failure with Adobe account? https://adobe.ly/3L5UooA Let us know if it helps. ^Shivangi ... View more

Hi @Inspiring_mindset8113, We are here to help. I can see that you subscribed to Adobe Stock and Adobe Photoshop in December 2025 and cancelled them both. Could you share more details? Which Adobe product are you referring to? ^Shivangi ... View more

Hi @juandi_v70_7165, We appreciate you reaching out. As per your account details, there is no active plan listed under your email address. I could not find any recent transaction requested by Adobe. Also, I can see that Adobe has initiated refund for all four subscriptions you cancelled. It usually takes 12-14 days for the refund to process. Let me know if you have any questions. ^Shivangi ... View more

Hi Mapzy, Could you try making the payment through any other payment method or any other bank? Let us know how if it helps. ^Shivangi ... View more

Hi @jimyung_4880, Adobe offers full refund if the subscription is cancelled within first 14 days of purchase. I can see your monthly subscription is 17 days old which makes it ineligible for refund. You can check the details outlined in the article shared by the expert @kglad above.  However, I'd recommend you to cancel the plan if you do not wish to use it further to avoid getting charged for next month. Let us know if you have any questions. ^Shivangi ... View more

Hi @Anick5FBD, Thanks for reaching out. I can see that you have an active Photography plan since 11 months and 21 days. Adobe has sent you an email December 08, 2025 mentioning all the details related to plan renewal. You can check it and decide if you wish to renew and continue using the application. I hope it helps. ^Shivangi ... View more

Hi @massimo_8011, Thanks for reaching out. I reviewed your account details and found that you have cancelled all your subscriptions. However, I could not locate any refund being initiated. Please contact our support team here: https://adobe.ly/4seQ1Is They'll help you with the process. ^Shivangi ... View more

Hi @ernest_7581, Adobe offers full refund if the Creative Cloud apps' subscription is cancelled within first 14 days. You can check the details following the articles shared by the expert @kglad above. As per your account details, you have an active plan for AI Assistant for Acrobat since 10 days. Please cancel it within next 3 days to get the full refund. It usually takes 12-14 days for the refund to process.  I hope it helps. ^Shivangi ... View more

Hi @Impressive_customer3900, Thanks for reaching out. I searched for your account details however I could not find any active subscription associated with your email address. Did you subscribe to the trial using a different email address? If yes, could you share it with me through a direct message? I'll look into the details. ^Shivangi ... View more

Hi @Noctos5C3A, Adobe offers full refund if the subscription is cancelled within first 14 days of purchase. Since your plan is 1 day old, an automatic refund will initiate post cancellation(if done within next 13 days). You can get more details here: https://adobe.ly/4pWtSx7 It is mandatory to clear the pending dues to proceed with cancellation. Please follow this article to fix the missed payment: https://adobe.ly/3Yfnchl Once the payment is done, you can easily cancel the plan following these steps: https://adobe.ly/4pXRpOa   Let me know if you have any questions. ^Shivangi ... View more

Hi @kind_Glimpse4687, I can see that you have a monthly plan to CC All apps(1 months 5 day old). Refund can only be issues if the subscription is cancelled within first 14 days of purchase. The details are outlined here: https://adobe.ly/4pUvlUx You can cancel your plan so that it does not renew for the next month. You can follow the steps listed here: https://adobe.ly/4qxb47D I hope it helps. ^Shivangi ... View more

I reviewed your account details, @prasanna_4635. AI Assistant for Acrobat and Adobe Acrobat Pro are two different plans. If you do not wish to use Adobe Acrobat Pro, you can cancel the plan. Adobe offers full refund if the subscription is cancelled within first 14 days of purchase. Since your plan is 6 days old, an automatic refund will initiate post cancellation(if done within next 7 days). You can get more details here: https://adobe.ly/4pWtSx7 It is mandatory to clear the pending dues to proceed with cancellation. Please follow this article to fix the missed payment: https://adobe.ly/3Yfnchl Once the payment is done, you can easily cancel the plan following these steps: https://adobe.ly/4pXRpOa   Let me know if you have any questions. ^Shivangi ... View more

Hi @bota_4141, As per your account info, you have an active monthly subscription to AI Assistant for Acrobat. Adobe offers full refund if the subscription is cancelled within first 14 days of purchase. Since your plan is 1 day old, an automatic refund will initiate post cancellation(if done within next 13 days). You can get more details here: https://adobe.ly/4pWtSx7 It is mandatory to clear the pending dues to proceed with cancellation. Please follow this article to fix the missed payment: https://adobe.ly/3Yfnchl Once the payment is done, you can easily cancel the plan following these steps: https://adobe.ly/4pXRpOa   Let me know if you have any questions. ^Shivangi ... View more

Hi @Ari283542106zly, It is mandatory to clear the pending dues to proceed with cancellation. Please follow this article to fix the missed payment: https://adobe.ly/3Yfnchl Once the payment is done, you can easily cancel the plan following these steps: https://adobe.ly/4pXRpOa Adobe offers full refund if the subscription is cancelled within first 14 days of purchase. Since your plan is 7 days old, an automatic refund will initiate post cancellation(if done within next 6 days). You can get more details here: https://adobe.ly/4pWtSx7 Let me know if you have any questions. ^Shivangi ... View more

Thanks for mentioning, @kglad. @M_Magdy0265, I verified that you do not have any team's or enterprise account. Could you try logging in to your Individual plan following this link: https://adobe.ly/4qq3NpN Let me know if it fixes the error for you. ^Shivangi ... View more

The plan that you have is an individual plan hence ideally there should be no issues while contacting the Adobe support team. Could you check your DM? I have sent you a message. ^Shivangi ... View more

Hi @adventurous_Moon8169, I reviewed your account details and found that you have an active subscription for CC All Apps. I confirm there are no pending dues. When did you ask for making the payment? Did you receive any email? ^Shivangi ... View more