Thread Summary
A user is unable to cancel their Adobe subscription. They report being stuck in a loop where the cancellation option is not available, and they are being charged despite trying to cancel.
Best Solution for Similar Cases
If this has happened to you, don’t worry! Here’s what you can do next:
1. To cancel your Adobe subscription:
Go to https://account.adobe.com and log in.
Click on the “Plans” tab at the top.
Under your active plan, click “Manage Plan.”
Follow the on-screen instructions to complete the cancellation.
2. Avoid Future Charges:
Cancel any active plans via Adobe Account Settings.
Set reminders for trial expirations and to avoid auto-renewals
3. Clear browser cache & cookies.
4. Try a different browser or device.
5. Disable browser extensions temporarily.
6. Use incognito/private mode.
7. Check Adobe server status: https://status.adobe.com
If You Don’t See the Cancel Option
This may happen if
You purchased through a reseller or third party (e.g., Apple, Amazon).
Your payment method has issues.
There’s a pending payment.
Helpful Resources
Understand Adobe's subscription terms and refund policies
How to cancel your trial or subscription?
'Unable to load data' error while trying to access the Adobe account
Fix a failed or missed payment
... View more
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