Bug Reports

Unclear why I cannot download PDF. PNGs download ok.

I post 3-5 videos a day through the scheduler, and usually it's semi-reliable. Yesterday, it posted my first post to all platforms, but my second, third, and fourth posts were posted to everything but Facebook, which keeps giving me the "failed" error. I tried to repost, I made a new post, I reconnected the account, I disconnected it entirely and reconnected it, I cleared my cache. Nothing works. Has anyone run into this issue? If I have to post to Facebook separately, it's not even worth using the scheduler. I'll have to manually post to the Facebook/Instagram scheduler anyway, and I'm back to individually posting all the content. 

audio to animate tidak pernah dapat selesai

Dear Adobe Express Support,I am encountering an issue while trying to access one of my important files in Adobe Express. The error message displayed says:“Something went wrong. We’ve encountered an unexpected problem. Try refreshing the page or return back to home. UUID: 0dd79c44-8472-49c6-a667-5599d42d0c96.”Description of the Issue:The issue started when I attempted to add a large text to a new page to an existing Adobe Express project. (Project Name: Ramadan Ideas for last 10 nights Copy)Since then, I have been unable to open the file, despite restarting my computer and attempting to access the file on different browsers (Chrome, Edge) .I would appreciate your assistance in recovering the file or providing guidance on how to proceed. This file is essential for my work, and I would be more than happy to provide additional details if needed.Thank you for your attention to this matter. I look forward to your prompt response.Best regards,

I keep getting the error “There was an error sending the invite. Please try again.” when sharing a project directly with someone. Tried manually typing in an email instead of autofill and that didn’t work. Then I tried deleting my browser cookies, signing out and relogging in, and restarting my computer and nothing worked. I’m on Windows 11 and Chrome. Also tried Edge and still got the same error. 

U used to be able to make shadows from the tree on top but I can’t do that anymore. Premium users should have access to these things. Also, PS Express and Adobe Express freeze during use. Express has tons more bugs after every update. Maybe it’s my iPhone 14 Pro Max. 

Bonjour,C’est très problématique, ma présentation réalisée avec Adobe Express en ligne est terminée et je dois la partager. Or, il ne m’est pas possible de créer le lien de partage suite à un message d’erreur standard “Nous ne pouvons pas publier votre lien pour le moment. Réessayez plus tard”Voici la capture d’écran, manipulation réalisée dans 2 navigateurs différents et en Navigation Privée. Merci pour votre rapide intervention.  

It’s impossible to tell at a glance which layers in a scene have a fade animation effect, making it beyond frustrating to try to control my animation. It used to be you could see in the layer strip where the image faded to transparent, but now, the layer strip only shows a tiny square and there’s nothing to indicate whether it has an animation attached to it. I noticed this on the iOS app and hoped my desktop version would be different. After updating my iPad version, the problem got even worse: the layer strips don’t appear at all, so now the app is completely unusable. Could you restore the layer visibility to show the fade animation again, please? 

I just got this contributor mission, opening it on mobile, and some of the information in the lowest part of the page is obstructed by the "Made in Adobe Express" floating button, and scrolling doesn't reveal the hidden part.  

I can’t believe this iPhone app shipped like this. It’s riddled with fundamental usability failures: 1. Loses connection = total lockup. Instead of allowing offline editing, the app freezes with a “no connection” screen. That’s lazy and inexcusable. Every iPhone app should handle dropped connections gracefully.2. Work constantly lost. When the connection returns, my edits are often gone. The app clearly doesn’t save state locally—only syncs to the cloud. That’s insane for mobile use. On public transit, I’m blocked from working and forced to redo lost work.3. Typing is a disaster. Adobe replaced native iOS text controls with clunky custom ones that break basic typing behavior. Input lags, the doubled paste menu hurdle, and the cursor jumping around unpredictably while typing, inserting text in the wrong location. This is amateur-hour stuff, not what I expect from an Adobe app. Does anyone at Adobe actually use this thing? It’s shocking this product ever made it out the door.

Issue: When using Generate Template there is no edit option, only AI prompt or download.Product: Adobe Express (Web)Platform: Chrome (latest version)Steps:Generate Template Prompt the template you want created Generates 4 options Click on one option Only have two options here: Download (which downloads a .png or Edit with AI - there is no manual edit option) Expected: An option so you can manually update the template yourselfActual: Only have two here: Download (which downloads a .png or Edit with AI - there is no manual edit option)

When downloading all pages from a mixed static and video file, Adobe Express downloads PNGs only, and leaves out the MP4s videos. It downloads the videos as if it were static PNGs.

I’ve been trying to create a brand, but as soon as I do, it’s nowhere to be found on the iPad app. Everyone I’ve crated shows up in my libraries on desktop, but doesn’t in the app. SOS it seems like a wonderful feature that I would love to use.

I am not able to download my edited video.

Resumen del problema: No puedo descargar mis archivos elaborados en la plataforma web de Adobe Express. Producto y versión: Adobe Express (aplicación web) Plataforma: Safari en Mac mini m4 pro y m4 Pasos para reproducir: 1. Elaborar un archivo de video co plantilla en Adobe Express. 2. Intentar descargarlo. 3. Adobe express solamente dice “Estamos preparando tus archivos, podrás descárgalo pronto” y lleva horas así Resultado esperado: Descargar mis archivos en minutos Resultado real: Llevo horas sin poder descargar mi archivo. Archivos adjuntos (opcionales, pero MUY útiles): ca  

Estou a várias horas tentando “Aprimorar a Fala” de um vídeo que estou editando, porém está dando erro, o aplicativo não consegue executar a tarefa, já tentei até outros formatos do mesmo vídeo, porém nada dá certo, tentei pela WEB e pelo aplicativo Android, ambos estão com este erro.  

After edit photo i tape download button but it take very long time but not download/saved 

I've created an account with Metricool but the system still says that I need to connect an account with Adobe express.When I click on "Sign in" it opens a window with "Authorization successful." but the connect message stays the same

After creating a webpage, and publishing (or republishing) the link will work correctly one time, then crashes and forwards to an Error 404 Page. Multiple browsers have been used, caches cleared, mobile & desktop, website built from scratch and duplicated etc. Images removed to check for corrupt file etc. This problem has been ongoing for over a month

Hey, so i tried everything: update, clear cache, uninstall and install back, install an apk version, EVERYTHING. Yet when i try to install a project of mine it prepares it normally and when it downloads it it stays at 0%, i have the internet connection, it works and everything so i dont know the reason for it, please help 

Using the mobile app - it seems none of my projects are opening and am just greeted with the document loading symbol, this goes for even new projects being created, it'll show them, but won't actually open them for editing.   Anyone else experiencing the same problem currently?