Bug Reports

Hello, I am encountering an error with Adobe Express Animated Characters on the website, mobile app, and desktop app. Whenever I upload an .MP3 file, I receive the following error:  I then decided to convert the file to .WAV. It successfully animated a file of 1 minute and 30 seconds only once, but since then it has not worked for at least 36 hours. I require a prompt solution, as my entire project relies on this, and experiencing intermittent errors is unacceptable. I have also tested recording my voice using the provided website function; however, it only animates recordings that are less than 20 seconds long. I still receive the error displayed in the image above whenever I upload .MP3 files. Additionally, the .WAV method that worked once now results in the following error. I have tried all devices, browsers, and cleared cache and cookies, but to no avail. Please advise, as I am now only receiving an internal server error. Furthermore, considering I have a premium mem

All my hard work is completely wasted when I send it to Adobe Express!I have been working on Photoshop web, as it is the only way to run Adobe decently on Linux. But I still don't know why the images only download in PNG, and I need them in JPG.I even thought the problem was my browser, so I tried them all - Brave, Firefox, Librewolf, Waterfox, Mullvad. But Adobe wants to force me to use Chrome. I ONLY USE CHROME WITH A VPN! That's when nothing works at all!So I try to open it directly from Photoshop web in Adobe Express. ADOBE EXPRESS SIMPLY DESTROYS MY IMAGES. THE QUALITY IS POOR!This won't work Adobe, FREE PHOTOPHEA IS BETTER THAN YOUR WEB APPS! FREE CANVA IS BETTER THAN ADOBE EXPRESS!

It would be really helpful in the UI of when working on a file/project and being able to see its file location or similarly to Microsoft products which normally allow you to click on the file name at the top and be able to rename the file, and locate where in the cloud storage it is located.This would be really beneficial to enterprise/business account users who are often working across multiple files and projects at a time, often with multiple different teams.

Templates will not load even after update and restart

Hello, please help me, I try everything but button for music Add trom device, not working in my app at mobile phone 

Everytime I log into Adobe Express and open a project the Try the Updated Editor Tour popup appears even after selecting skip tour or completing the tour. It will disappear for then but if I load a project again or complete an action such as remove a background from an image it appears again. Environment InfoPlatform: WebBrowser: Chrome, Edge are the browsers I tried.OS: WindowsScreenshots or Video (If Possible) When Did It Start?I just gained access to Adobe Express 10/30/25 and it has been occurring since.Steps to Reproduce I dont know that its necessarily reproducable since it occurs when i simply open a project or complete an action such as remove an image background.

Hi, I'd like to download a 41-page document with animation as one, complete MP4 video file. I have two issues:1) I get single named mp4 videos of each separate page. This is annoying, it is easy to convert them https://www.adobe.com/express/feature/video/merge?linkId=100000379857172 but still I am surprised I have to do it manually.2) More importantly, I need to export 4k quality videos because the video is being used on a big screen, and also I noticed that on the default custom resolution the kerning between some letters was incorrect. I cannot choose "4k" when I want to download all pages, it's greyed out. Can anyone suggest a solution other than me downloading 41 pages one by one? Here's a view-only link: https://new.express.adobe.com/publishedV2/urn:aaid:sc:EU:58639523-5f3f-488c-894e-6d1e5e020702?promoid=Y69SGM5H&mv=otherI am on a Mac using Chrome browser. The files were originally generated in InDesign.Thanks in advance.

I made sure the PDF I'm exporting into Adobe Express is sRGB with layers in png file with the file size 532 KB, but when it's open up in Adobe Express it looks like it's in CYMK, the color is so washed out. Please help!

Something is wrong with text handling during export from In Design to Adobe Express. text track set to certain value lseems to be ignored by AE (reset to 0 value)

Hola,desde hace unas horas estoy teniendo varios errores al intentar usar plantillas y tableros en Adobe Express / Firefly.Al abrir el template “Proyecto de diseño de marca” (de Gizem Akdağ) aparece este mensaje:“Error al clonar el documento. Se ha producido un error al clonar el documento.”Cuando intento subir cualquier archivo a un tablero, aparece:“Ha habido un problema. Se ha producido un problema inesperado.”(UUID: 05ee65c5-42f5-45d4-8f60-653284d3caf2)También he recibido errores tipo “Something went wrong” con diferentes UUIDs.Ya probé:Cambiar de navegador (Chrome / Safari / modo incógnito)Cerrar sesión y volver a entrarBorrar caché y cookiesCambiar el idioma de la cuentaIntentar desde otra redNada ha funcionado, así que parece ser un problema del servidor o de la propia plantilla.Veo que otros usuarios en Reddit también están reportando lo mismo:Error al cargar proyectosError al subir archivosError al duplicar imágenes¿Pueden confirmar si hay un problema actual con los tableros o

Bonjour je n'arrive pas à récupérer mes anciens projets de l'ancienne version de l'application, j'ai beau appuyer sur là ou ça devrait me permettre de le faire mais rien y faire ça ne fonctionne pas

Just started using Google Drive add-on. Great i thought, this will be a game changer. Except... The majority of image files don't load a thumbnail - simple PNG and JPG images, so nothing exotic. Worse, after navigating around and going back a folder level, i get a "something went wrong error"! Something is going very wrong with the plugin. impossible to use the add-on without thumbnails - I have thousands of images and even with good filenames, I just have no idea what's what. Anyway, I know this is meant to work - it's just broken. https://drive.google.com/open?id=10v3Ox0po_O8XKp7rhnRRYYOOifmcIyz3&usp=drive_fs Thanks, paul.

Hello Adobe Express Team,I am submitting a bug report and feature request concerning the Content Scheduler, which is currently making the cross-platform workflow more difficult, not easier.https://new.express.adobe.com/schedule?postId=new1. Immediate Bug: Failure to Downscale High-Resolution VideoThe core convenience of a scheduler—uploading a single, high-quality video and posting it everywhere—is blocked because the scheduler does not automatically process videos to meet specific platform requirements.The Issue: When attempting to schedule a high-resolution vertical video (optimal for TikTok and future-proofing) to Instagram, the scheduler rejects the file.Concrete Evidence:Uploaded Video Specs: Frame Width 2160px, Frame Height 3840px (Vertical 4K).Error Message Received: "Instagram requires video to have a maximum width of 1920px."  The Problem: Instagram's native mobile app accepts this same high-resolution file without complaint, automatically downscaling and compressing

Hallo Leute,ich habe ein Video mit einer Größe von 3,840 x 96px erstellt. Das sieht auch so weit gut aus, jedoch kann ich es leider nicht herunter laden. Es erscheint jedes mal die Fehlermeldung:Herunterladen fehlgeschlagenBeim Herunterladen der Datei ist ein Fehler aufgetreten. Bitte versuche es erneut.Ich hab es nun die letzte Woche immer wieder versucht. Es scheint also auch kein temporäres Problem zu sein. Hat jemand eine Idee?

The highlight text feature has inconsistant formatting. The same parameters are being using on all of these cards (shape size: 33), yet the highlight differs based on the text inputted. Most notably, when characters that don't have tails or italicized words are included, the highlight becomes more constrained.  This is frustrating when creating templates, as this text highlight should be standardized across any copy input.

I can't figure out why some of my images are not visible when I download my presentation from Adobe Express? It downloads fine as a video and png. But I need it in pdf format. They are my own images, not licensed stock. How can I fix this? 

My students are using anchor links to navigate their Express webpages. Unfortunately after they link the Heading to the table of contents and then publish it, the link go to the bottom of the page.  They are making the links correctly from a published webpage. Some say it works on the laptop that they made the webpage on but does not work on a second device. Can you please look into this bug? Thank you, 

Hello, I am facing a problem with an adobe font called Arsenica Variable. I am using it in illustrator, have added it on my favorites and a library.  When I try to use in on Adobe express, first of all its showing only as part of the library i have created and second of all when i select it as a font and try to type a sentence it comes out as blank. More specifically, the letters are not showing even thought I can see on the side panel the sentence I have typed. Any ideas on how to make it appear available and be able to use it on my visuals? thank you!!

https://new.express.adobe.com/scheduleI accidentally connected my acocunt twice. I was able to disconnect the second instance, but now I have a menacing button to delete my whole Instagram channel with all its posts. This is pure evil. No app should have such a capability in the first place. All the years of investment and posting can be so easily removed by a single click of a button. I also notice that this second row (Not connected) cannot be removed as there is only a "delete channel and posts" button.I like Adobe products, I really do. But this particular feature, this particular UI experience, - has any developer ever look at this? This is incredibly scary.

Hi all, I've created a new template in adobe express today, and a couple of hours later my text is invisible. It comes back if I change the font, however this is time consuming. How can I fix it?

As of yesterday, Nov. 4, my animations on my iPad will only play when I first open a file. However, if I click on an image, which opens the image panel on the left, and then I close the panel, the timeline will, from then on, only display the image that I clicked on. Whether I manually slide the player head across the timeline or click the play button, I only see that one image. Even if I click on a different scene containing different images, I can only see that same image. The only way to reinstate proper functionality is to close and reopen the file, but once I try to actually do anything, I get stuck on a single image all over again. In other words, Adobe Express is no longer working on my iOS, and nothing changed when I updated to most current version.  If there's a workaround to this, I'll take it. 

I have discovered an unexpected relationship between the source videos properties and the quality of the Remove Background feature on the Adobe Express website.https://new.express.adobe.com/This finding highlights a significant performance discrepancy I observed while testing high-resolution vertical MP4 videos (2160 x 3840).When testing, I found two main conditions:1. SUCCESS: A source video running at 60.00 fps (with a high Total Bitrate of ~95,775 kbps) produced a Pixel-Perfect, clean mask after processing.2. FAILURE: A source video running at 29.97 frames/second (with a lower Total Bitrate of ~78,883 kbps) produced an Extremely Sloppy and unusable mask.Key Finding: The only input factor that allowed the AI to perform cleanly was using the 60 fps video source. When the successful 60 fps file was processed by the Express web app, it retained 60 fps but had its bitrate reduced (~65,809 kbps total bitrate). This strongly suggests that the success of the AI background removal feature is

The past week has been painful to use Adobe Express on my devices.   Benn using the same laptop for years without issue but everything on Adobe Express has slowed down with my other applications running as normal.   I have traced and identified and found this lag to be only associated with Adobe Express. Reboooted laptop and still have same issues.   Tried multiple machines and have same issues on multiple machines.   Loading a project is painfully slow.  It starts to load then hangs and then loads a bit more and hangs.  This keeps going and attempting to edit any files when it's this sluggish if next to impossible.   Anyone else getting this lag?   Any Adobe experts care to weigh in or is it time to head to Canva? Running on a Dell Laptop 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz (2.80 GHz)  16GRAMWindows Windows 11 Home 25H2FIOS Fiber Internet

I haven't been able to use Adobe Express Animate characters for a week or so. It is always returning an error: 'Submission Error'. I have tried using Mobile app and changed browsers but of no use.Please help.

Hi Adobe team, Whenever we add an SVG to the document in Adobe Express, the SVG width and height properties are being ignored, and it always pastes it with the same sizes.Our SVG has both width and height as 24px + viewBox as "0 0 24 24". So we expect it to be pasted with 24px. This behavior works properly for other image formats such as png. So it seems like a bug to me!We're using the latest Adobe Express web version on MacOS Sonoma Version 14.6.1SVG and PNG examples containing 24px width and height is in the attachment.