Bug Reports

Hello, I have a problem with Adobe Express. When I want to download my PDF, there is some issues :   In english : "Download FailedSorry, we couldn't license some of the Stock content. Certain Stock resources can no longer be used. Please remove the resources marked with a warning icon ⚠️ and reload them or replace them with other resources. (Audio resources that failed are indicated by a gray bar.)" BUT there isn't an icon like that on my document. I think it comes from a font that I imported into Adobe Express (I have the license), but I don’t know how to fix the bug. Is there a specific action I need to take to resolve this? It’s my CV, and I’d like to send it quickly...  

In Adobe express I took videos from stock and i adde its stuck its not getting played its still loading.

I'm having problems. When I select more than two objects at the same time, and I right-click to copy or lock them, it stops selecting all the objects. This started today, how can I solve it?

Hi Team,   I am able to upload the video using the Creative Cloud app to the express library but when I drag and drop that video to the canvas in the express environment it renders that as image and no video works. It would be really appreciated, If anyone can please add some highlight to this concern.

Uploaded image to remove background and received a similar but different image with parts missing. Did this twice with the same result.

Bonjour, après l’installation de adobe express sur ma tablette samsung s10 ultra, je me connecte et ça me renvoi directement un code et d’installer l’application.J’ai beau chercher, je ne comprends pas où je dois rentrer ce code et pourquoi il me redemande de la télécharger alors qu’elle est déjà installée...Je n’arrive pas à trouver un lien pour demander de l’aide au support adobe...Est ce que quelqu'un pourrait m’aider ? 🙂Merci d’avance!

Am the only one who is experiencing difficulty with Adobe animate characters with voice ,the voice upload takes several minutes before it shows you can't reach servers. It sucks , I think every update messes the app🙎🙎

hi there, i created an ai-image but cant download the picture?

Bonjour, Je recontre un bug lorsque j'essaye de télécharger ma video, je rencontre une pop up m'indiquant que le téléchargement est impossible. A chaque fois il s'apprête à ce lancer et tout de suite après j'ai l'erreur qui survient. J'ai vidé mes caches, changer de navigateur mais rien y fait. Pouvez-vous m'aider ?  

Precisa urgente de um modo escruto ,alem disso nao consigo ver os limites da borda de ediçao e fica bem ruim a ediçao de imagem

since today all the brandings are missing. Even after creating a new branding, it is not shown after refreshing the page. Even on different browsers or computers. Does anyone have the dame issue or any solution to fix this issue?

Whenever I try to Convert to Gif in Adobe Express it no longer downloads.I press the download button but nothing gets downloaded. Other Quick Actions work but not the Convert to GifIt was working until late last year then it continues to inform me that the download is complete but no files are downloadedI have tried this in the browser and via the downloaded app

I am searching for items related to Rev. Martin Luther King Jr.  I am confused by the imagery available in templates/backgrounds/elements. I am not sure I'd be putting the American Flag together with MLK Day considering why we celebrate this day, but it is all I am getting. I'd let it go and use another option if I could find one. Could there be more variety here? Thanks. 

When I try to shape an image with rounded corners, it does not make any changes. The corners remain rectangular. The other shapes are working properly.  I have tried it on Firefox and Chrome, but it doesn’t work in either.

Hi,I went ahead and updated the Adobe Express app to the latest version and now one of my projects has mysteriously gone missing. All of my other projects are still available, but this specific one is gone. What's more infuriating is that this specific project is one that I use on a regular, since I'm a part of a discord-server and make images where I've created a template that I can just shove around minor parts in. I've checked in the cloud and everything, but the project is nowhere to be found. I've also tried to log in on the site on my computer and it's still gone. I'd gladly appreciate some help on this!

I have been browsing the wide selection of 'Instagram Square Post' templates and favorited a bunch of them but now there's no way for me to access them? How can I find this collection of favorited templates? Is anybody else having this problem?(Chrome on Windows 11 Laptop, happens every time) 

Hola, ya tengo 3 meses con el paquete de Adobe y quise probar el Xpress, pero lamenteo informar que es muy lento, tiene mucha capacidades y hasta creo que mas que Canva, pero lamentablemente es muy lento, cosa que no me pasa con Canva y eso me causa estrés y ansiedad. Qusiera que me informen si solucionan ese problema ya que yo creo que este software tiene mucho potencial y más que yo hago contenido para tiktok. Entonces les ruego que me avisen si solucionando o me pueden decir como puedo solucionar el problema. Gracias

App keeps crashing or freezing when inserting objects and when using the other features. Also very slow. Has crashed 3 times. I've searched for app updates many times and there is none right now. I've restarted app and phone both. This just started today. Clearly an app issue as all other apps on my phone are working properly.

remove background function of adobe express is not working is just processing and not removing background 

Issue SummaryThe Schedule feature is not functioning as expected when attempting to publish Reels content across multiple social media platforms simultaneously.Current BehaviorWhen scheduling a video for publication across 5 social media platforms:Instagram: Successfully publishes to Reels ✓Facebook: Publishes to Videos section instead of Reels ✗LinkedIn: Publishes as regular video post ✓X.com: No publication occurs ✗Pinterest: No publication occurs ✗Example of IssueThe same content published through Adobe Express Schedule feature resulted in:Instagram Reels: https://www.instagram.com/reel/DEpnFletIo-/Facebook Videos: https://www.facebook.com/legenki/videos/3965304857124563As shown in these examples, identical content is being published to different sections on different platforms, with Facebook incorrectly placing the content in the Videos section instead of Reels.Expected BehaviorInstagram: Should publish to ReelsFacebook: Should publish to Reels (currently goes to Videos)LinkedIn: S

Hi Team Today i got purchase my premium version Adobe Express, but when i try to use Generative AI Template, system doesn't landing the page and unable to put my Prompts.  Its landing to the same page.

For some reason my Facebook posts in scheduler will not schedule even though it says it is connected. Every time I try to reconnect it and it says it's connected, but it always says "post failed."

As an Adobe Creative campus, we'd started encouraging teachers to move to Express presentations  (vs MS PPT) as a quick and relatively simple part step away from just relying on PPT.  Central updates being pushed out, better UI/UX and sizing in our LMS using iframe share (than PPT file uploads) being the main positives. Express presentations (bundled into an Express project and shared with the whole program team) were then each iframed into our LMS courses using the iframe/share function in Express (we use Canvas). This was all working well until late December 2024 when everyone viewing the Express iframed content started being prompted to sign in to Express to fully view the relevent content. UI/UX was severly impacted in Chrome and Edge desktop browsers tested to date (even when the "continue as guest" option was chosen). Edge being the worst to date with the persistent white banner on the RHS you cannot get rid of without signing in and that impacts a studen

We kindly ask you to implement proper RTL language support. It has been a frustrating experience to have to seek turnarounds /tricks to properly edit RTL posts. Thank you.

My native language is Portuguese. When creating a prompt that includes inserting Portuguese text into the image, the application translates it into English. Thanks.