Bug Reports

Some of the students at my school are Educators rather than students in Adobe Express. How do I get them to become students again and keep them as students. I also have Admin access. Is there a way to mark an account as a student account through that? Thanks for the help.

Hello,  i always get this error when i try open adobe express: This site can’t be reachedThe web page at https://new.express.adobe.com/ might be temporarily down or it may have moved permanently to a new web address.ERR_FAILED I tried close the VPN, toggle of and on graphics acceleration . nothing works

Hi there - I am a corporate user and we use the Brands and Templates functionality a lot. Since last Thursday, many of my colleagues have reported an issue when trying to open a template file in order to create a new image. The screen gets stuck on the 'Just wait a moment...' loading screen and never changes. This has happened to atleast 4 different users now. Is it just us or is there a wider issue? Any support with this would be great as its a key tool for us.

when i wnated to create a water splash around some shoes it did close to nothing every 20 generation it had a small splash but that was it

Hi team! I just wanted to let you know that the "share remixable template" option is missing. I have tried refreshing the page and logging back in, but it still isn't appearing. 

Hello,  when i download my video, i only hear one sound over the full video and not the different ones. In the web version it works fine. 

Hello! When attempting to download an MP4 file with Audio in Adobe Express, the attached error message is received. My team and I have been receiving this error message since Friday. We have a Premium subscription to Adobe All Apps. We are wokring on a time sensitive project and having the ability to download files with audio included is imperative. We have cleared our previous download history, cache and cookies in an attempt to resolve this issue. Your assistance would be greatly appreciated. Thanks!

when reopening projects for social media - uploaded images have been replaced with filler (unidentifiable images, sometimes random text)  this is only while using my laptop    

When downloading a project it is always stuck in "We're working on your file, you'll be able to download it soon"

luego de hacer click sobre el botón descargar, indica que se está preparando el archivo pero luego no realiza ninguna acción

The adobe express services in the browser and app are not working. This has been happening for weeks, while it works on my phone it doesn't opn my PC and it says getting things ready and never loads. So frustrating. Can't Adobe just make technology that works smh. 

Hola, tengo problemas cuando comparto el vínculo de solo lectura de cualquier proyecto que esté trabajando, las personas a las que les coparto el enlace me comentan que no les abre correctamente y siempre es la misma pantalla. ¿podrían ayudarme o decirme cómo solucionarlo? 

Why is my 300px downlowded picture all blurred when I preview my webpage on adobe express?I tried both jpeg and png and the resolution is still bad with the preview...

Hey Adobe, My coworker has the ability to checkmark a box when he is animating in Adobe Express to have the object fade in from outside the frame. I don't have this box- what do I need to do to get it?  

I rely heavily on "undo".  Is this just me, or are others experiencing the same?  No matter what edits I make, the undo (and redo) arrows remain grayed out.  

Hey, It seams Adobe Express has a new design, is that right?How come I don't see my brands, libraries, files, all that I always had in?Somebody else with this issue?Thank you,Juliana 

When I attempt to do a quick action from Adobe Express (like resize photo) and download the results, the editor opens.  The photo downloads but I now have to exit the editor each time to continue my work. I do not need the full editor, just a quick resize and save.  This just started day 20 September 2024.

My app has had major bug over last week. When trying to update or move a textbox a phantom duplicate appears underneath it but can't be deleted. Exiting doesn't helpToday I now can't download a graphic & I have had several disappearI deleted & reinstalled app, cleared cache & restarted & all software up to dateAnyone with these issues or suggestion would be greatly appreciatedAmber

Hi, my app worked great all day then suddenly tonight I could no longer spin PNGs or Jpgs via my iOS express app. I'm in an Adobe insiders group on Facebook and several others are experiencing the same. Pls fix asap and thank you. 

I've uploaded and edited an existing PDF from Acrobat to Express. It's looking good now after some customisation work, but when I export and upload it as a PDF to Google Docs the formatting is all over the place and it's a mess. What I need is an embed code for my website and a document that maintains its format/integrity in Google Docs. Any ideas? 

For shapes, you can adjust the width and height of the shapes for some circlesand rectangles, but not other shapes, I can't adjust the trianglwe for width and height, please add the adjust the width and height for all shapes! 

Es steht die ganze Zeit, dass die Datei vorbereitet wird und ich diese gleich runterladen kann. Jedoch dauert dieses bereits 3 h.

Bonsoir, depuis quelques jours, les liens de mes présentations en ligne fonctionnent quelques heures et se mettent ensuite en erreur 404, c'est vraiment pénible et très défavorable pour mon activité.  Quelqu'un a-t-il le même problème ? J'ai contacté l'équipe de adobe express, ils n'ont pas résolu mon problème... Merci à vous !Good evening, for a few days, the links of my online presentations work for a few hours and then go into 404 error, it's really annoying and very unfavorable for my business.  Does anyone have the same problem? I contacted the adobe express team, they didn't solve my problem... Thank you!

REPRO STEPS:Download a video created just today:1) Create the video2) Click the Download button RESULT/BUG:The dlg opens up saying that the download is starting and each time runs fine through 20%.  At 20% the text in the dlg changes to Gathering data.  After a short pause, and never beyond 20%, the dlg changes to: "An error occurred while downloading your file. Please try again."NOTE:  I have tried from noon today until just now 6:54 pm Eastern.  I've also been checking the server status for AE and noticed that an issue had been identified then fixed, but the scenario repeated.  Even after clearing the cache and forcing a refresh from the server (F5), download failed.  This is also repro'd after creating a brand new video file.NOTE:  I am able to download images.

Alguien sabe dónde están las formas que habían antes, había una biblioteca enorme de formas svg ahora no consigo encontrar, solo aparecen algunas, por favor ayuda, gracias