Bug Reports

I get this message when I click on view all or 'my stuff' or the individual files. HELP please!! This is 6 weeks worth of work for work. Message I get With pretty print above iterror":"invalid_credentials"} 

For a few days now, I’ve had some trouble with Adobe Express not loading assets. I’ve used Express almost every day for the past two years and I haven’t had this issue before.I first noticed it when I was copying and pasting elements from one file to another — some of the things would not paste and I would get a red error banner at the bottom of the screen, and then I would get a “Something went wrong” message and the file would refresh. Instead of copy and pasting, I would try to select the same asset from my asset collection, but I still get the same error. This has happened on multiple assets and on multiple files.I’ve tried clearing cache and cookies, switching browsers, trying incognito mode, logging in and out, and restarting, but nothing has fixed the issue. Any ideas on how to fix this?

All images in downloaded/exported PDF documents appear blurry, it does not matter if we are using our own imported images, or if we are using Adobe stock images.  This happens when downloading as PDF Standard or PDF Print, and the problem is consistent on both Chrome & Safari even after clearing cache & cookies.The (2) attached files are examples of the blurry image issue we are experiencing when downloading/exporting any PDF, both single pages or entire documents.  We have been using Adobe Express for quite some time and have never experienced this issue before.  We also noticed a change in the total file size when downloading our entire 45 page PDF document...the document is typically around 30MB, but since the blurry image issue started, the total file size for the same 45 page PDF document is 24MB.  We’re not sure if the reduced file size is related to the poor image quality, but thought we would point it out.As a Premium paid subscriber, we need a resolution ASAP because w

Hiya,  has anyone noticed sora is missing, I noticed it yesterday afternoon, please could this be sorted?  thank you, 

Scheduled post failed when I refreshed connection and deleted it to connect again. Can’t trust Adobe

I opened a picture, cropped it to the "story" format and saved. The saved image is a zoomed in thin slice - not the correct format (dimensions/ratio) nor the correct crop view. Using android app on Nothing Phone 3.

I’ve uploaded the video more than once. The first time I had audio. The other times there was no audio.

When trying to remove background in photo I receive the following:I have done the suggested steps found in other community posts on the same issue and it hasn’t resolved.  Thank you

I upgraded my account to 2tb, and I signed out and back in several times as well as restarting my iPad, but it still says that I am out of space and for me to upgrade my account. What do I do.

J’utilise Adobe express pour un dépliant et j’ai crée un QR code rattaché au lien en lecture seul.Depuis quelques temps, que ce soit en scannant le QR code ou en copiant collant simplement le lien en lecture seule sur un navigateur, rien ne s’affiche. Simplement une page Adobe Express vide, ne contenant aucun message d’erreur, ni aucun visuel.J’ai pourtant mis à jour le lien mais le problème persiste.

Dear Adobe Express Support, I am experiencing an urgent issue with an Adobe Express webpage that I created for my university assignment.I created this project using my Adobe account:bonnieziqingwoo@gmail.com The published webpage is still available:https://new.express.adobe.com/webpage/IhDvfRoNuYMQGHowever, the editable project has completely disappeared from my Adobe Express account.I have confirmed that:I am signed in with the same Adobe account used to create the project. The project does not appear in Your Files, Projects, or Deleted. The published webpage is still accessible. When I open the original design URL from my browser history, Adobe tells me that I need to request access to the file, even though I am the creator.I found the original design URL:https://new.express.adobe.com/webpage/design/urn:aaid:sc:AP:110b9d79-8bc0-5250-8db0-471299c09a43/preview?add_adobe_express_growth_button=true Project URN:urn:aaid:sc:AP:110b9d79-8bc0-5250-8db0-471299c09a43 Since the project still ha

I tried editing an image and when i prompted its just stuck in a forever loading loop. Duplicating the tab or switching browsers doesnt work. Also, when i try it in a different browser it says i dont have credits but I do..unsure whats going on here.. Made an unlisted link if you need it noticed we cant upload videos here, I can delete it after its fixed.  The generation is still running by the way...   

When I go to download a PDF Print or Standard PDF after designing in adobe express, the downloaded version’s photos are blurry, if a cutout tool is used they are even more blurry and pixelated. If I save the image as a PNG, they are high quality. It seems like there’s a PDF export issue. 

Hi Team, when I’m removing the object from the picture it’s making picture quality like hell. It’s look picture has been taken by a 2MP camera.See the attachment. Not able to attach as App is not allowing picture more then 5 MB. Itself a bug 🤣🤣Please fix each bugs.

Detalles :Issue summary: Ventana Emergente que bloquea toda accion Product & version: Adobe Express (web app) Platform: Chrome Windows 10 Steps to reproduce: Abres un archivo nuevo o un archivo anterior y te sale “Conexion Interrupida-en ventana emergente” Expected result: Debería dejarme editar o crear nuevos proyectos Actual result: La ventana emergente bloquea toda interaccion Attachments :  

Whenever I add an uploaded element to a project (most often I am dragging and dropping images into projects) and then go to download the finished image, I get the error message "we're working on your file"… this same error message occurs no matter how long I wait and eventually I have to reload the page to enable the download function, which always works instantly.

I've been having the same issue for several days. Whenever I download a video and try to create clips, it either doesn't work at all or takes an extremely long time to process. One time, the progress stayed at 1% for almost an hour without moving. I thought it might just be a temporary problem, so I tried again the next day with the same video, but the exact same thing happened. Today I tried once more, and it's still not working. I've waited patiently and retried multiple times, but nothing has changed. Could you please look into this issue and let me know if there's a fix or if I'm doing something wrong?

Each video I have edited today where I had to rotate my video to 90°. It keeps showing an expanded version or extremely distorted version that does not show the accurate thing like when downloaded. So when I download it, it’s fine but in the actual app when I’m editing it, it’s all distorted so I can’t edit clearly. This is the first time it’s ever happened to me. Even when I exited the app and restarted it, each video keeps showing that distortion.

In Adobe Express, when I upload portrait videos into Adobe Express, I can resize ok, but if I try the adjustment tools (brightness, contrast, etc), the video rotates 90' and warps the szie. I've tried multiple browsers (Chrome + Brave). Using the web version. on Windows 11.Note. It's infuriating I can't get actual support given I'm on a paid plan for adbove express. (at least that I can find). if this does exist, please do let me know. wasting an hour lookng for support just finding this page!  

I am facing a critical issue in Adobe Express while editing a video project. I am unable to properly drag or move a grouped timeline/image section in the timeline. The grouped element gets stuck and does not move smoothly or respond as expected.This issue appears to have started after the latest Adobe Express updates. It is affecting my editing workflow and causing delays, especially while working on structured corporate/enterprise video content.As an enterprise user, this kind of timeline-editing issue is very concerning. Adobe Express is expected to be stable and reliable for professional work. Please treat this as a serious bug and investigate urgently. Expected behavior:The grouped timeline/image section should move smoothly when dragged.Actual behavior:The grouped timeline/image section gets stuck and cannot be moved properly.Impact:This blocks smooth video editing and affects professional enterprise content creation.  

Despite the video itself being high quality, when I try to upload it through adobe express it turns low quality. Here is the path I go through (in case you need it): -I start on the home page and click the blue "+" button-Under the "create" menu I click "upload media"-I select the video I want to edit-I click "create new" then "youtube video"-It comes out blurry/low quality Any help would be appreciated.

When recording, your browser may prompt you to allow microphone access. Make sure microphone permissions are set to Allow for Adobe Express and that microphone access is enabled for your device in system settings.

Symptoms: Creative Cloud Desktop: does not launch, no error message. Adobe Express (browser): login succeeds, but the home screen never loads (infinite spinner). Adobe Express (browser, Incognito mode): loads normally. Adobe account pages (e.g., Billing): accessible. Creative Cloud Web: fails to load. Support chat bubble (“speech balloon icon”) missing from help pages. Environment: Windows Browser: Chrome (normal mode fails, Incognito works) Root Cause (likely): Corrupted Adobe authentication session / cookies in the browser. Adobe Express and Creative Cloud Web rely on shared authentication tokens across multiple Adobe domains (adobe.com, adobe.io, creativecloud.adobe.com). When one of these tokens becomes invalid or corrupted, the services fail to authenticate properly, causing CC Desktop to hang and Express to stay stuck loading.Resolution: Manually deleting all Adobe-related cookies fixed the issue immediately.Steps to Resolve: Open browser settings → Privacy → Cookies

Can't change font. When trying to do so, it reverts to the default font.