Bug Reports

It looks like there is something wrong with the search function for Elements. When I try to search for Elements I receive the attached "sorry, we couldn't find anything" message no matter what I search for, even if they are elements that I know Express has hundreds of assets for. It's the same for Desktop and mobile. Also, possibly related, everything is loading incredibly slowly or not at all, and Express is not exporting PDFs. It just freezes at 90%. 

Up until last week when I started a new social post carousel or story, I had the ability to turn on safe zones for these posts.  Now with the new version, it seems that this has been removed? WHY.  This was so important to me, please put it back in or let me know how to get it back?! Thanks.

iPad app 29.1.1 The fit to page feature often shows the zoom level too low, resulting in a massively zoomed out view. This automatically happens every time I change pages too. That means I have to zoom in every time and is a huge PITA. If I force close and restart Express, it will often work ok but at some point, it'll stop working correctly again. The zoom behaviour is also not great in that you can't pan the page left and right, it's stuck on a vertical centre line off-centre. That means I can't move the page view around exactly where I want it.    

Whenever I try to use Animate characters, it's stuck on Submitting and after 1-2 minutes I get internal server error, I have already tried with force stop and clear cache but same result.

For a while now I've been having trouble with downloading larger files as PDF. When I try to download the file, the progress bar gets stuck at 90% for preparing the file (see attachment). I stay on the screen and I've tried waiting multiple hours, but nothing happened. I usually use Adobe Express on my iPad Air 5, but I've tried exporting my project on my Windows PC as well, on which I had the same issue (again I waited multiple hours and the progress bar was stuck at 90%). The issue occurs with both standard PDF and printing PDF. I made my portfolio (with a lot of images and important hyperlinks) for an art academy application in Adobe Express so this was a big problem, and I had to find a workaround. I've noticed this: when there are multiple images on a page, I sometimes can't even download that single page as PDF. To fix this, I had to download the page as PNG, import that image and put it underneath the text layers (which included the hyperlinks, so it was important that they

Adobe Express has become slow & unresponsive. If it loads without an error, only templates are available in searches or favorites. Cache and relevent browsing data has been cleared multiple times in Chrome. I reported a similar issue in August of this year. Please advise.TY,Carol

So i have a problem then i mark my photo and click remove background after a minute it pops that background cant be removed try to re uplound photo. how can i fix this isseu ? 

I keep getting an Error when trying to download my project on AdobeExpress. "Technical Service Outage". It worked fine this morning. But now I can't download it? 

As novas mudanças que fizeram na adobe express deixou a experiência horrível, não tem mais ativos de design, está com problemas na ferramenta conta gotas, está muito bugado!!!!

Adobe animate option does not work properly. so many time it did not start auto processing the voice type is wvav and MP4.also it does not support or work with Adobe  enhance voice.my phone model is oppo A53. I already tell it in the rating then i get a reply to post a report in Adobe community With a video. 

So as a content creator I was  working on editing a video using one of your products namely Adobe Expressand as I was working on itit was very slow on loading and also today I could not even see the video  so I could continue working on a video  its a long video but I would image that its not supposed to give it issues like be slow or the video itself not show up so I could continue working on the video the app itself is great its better thanan editor I use its very detailed and it gives me more things to work with but yes there are isssues that I'm  facing can you please fix the issue?  My thanks   but as you can see in the image the video is not even showing up even though the video itself is there it just did not load or not seen

I've tried restarting, clearing my cache, having different members of my team try to do the same thing. The audio upload on Adobe Express is completely bugged and needs to be fixed.

Quite frustrating. I'm mobile (away from my desktop PC) and trying to load a file I created in Express - an insta story blank template that I added three scenes to on one page with animated text and music. I just get this when browsing to that file. Tried multiple times. Same problem.  iPad v29.1.1

iPad v29.1.1 when copying and pasting a style for a text item that has a shape applied (the square one as per the screen shot), the copy and paste doesn't copy and paste a gradient applied to the shape. See the screen shot - I copied the style from the lower text and applied it to the top one. Result - the ghastly default yellow (please change that default to something better!) 

Voici le message qui s'affiche alors que j'essaye de générer. J'ai essayé beaucoup de choses. Changer de navigateur, effacer les caches, passer par l'application, changer la durée, bref plein de choses et rien qui fonctionne et toujors ce message d'erreur. Peut-on m'aider, SVP. Merci 

 When trying to update the view-only link, two things happen:1) Skipped slides are shown both in the preview window and on the live link2) The display author button resets itself if it was turned off prior to updating

I was looking for a cross posting and scheduling tool for various social media platforms and found out Adobe has their own through Adobe Express.  But I've been running the tons of issues. The major issue is that even though I schedule a post for a certain time, it will jump the gun and post it whenever it feels like, or not posted at all.  I've also had it swap out videos I've uploaded for other videos I've uploaded previously. So, I'm trying to post video a at 12:00 p.m., but it swaps out that video for video B to be posted at 12:00 p.m.  I did a quick search and didn't see anybody else having this issue. I'd like to keep using this, as it comes with my subscription. But if it's a buggy mess, I'll go to a different platform. Anybody else having this issue? 

Won't connect to Facebook

Hi There, I am half way through creating a video project. Everytime I try to upload a new clip A red error box pops up saying "error uploading, please try again.  I've tried changing the pathway and the actual file. All have the same outcome.  Any ideas? Cheers

I've been trying to download the video file for an hour now and always getting the same "Download failed" message!! tried different browser, App, same thing. I also tried changing the font used, still the same error.Is it the audio/music used? Really disappointing! after spending half day wotking on a 2-minute video and can't download it, aside from the other several errors while working but what's the use of this PAID software if I can't download what I'm creating? Not sure if this is the only way to get support.

Is anyone having the following issue? How can I fix it?  Hi there, I've been using express for a few months now and recently, I am unable to get any photo, graphic, etc when typing into the search bar. I've tried searching for simple items that I know would populate, such as "dog", but I still get the error message, "Sorry, we didn't find anything." My account recently asked to set some preferences and since then, the image bank does not work. Does this have anything to do with the issue?  How can I fix it?    Thanks in advance!

Starting today (last used express on friday) I can't use the up, down and delete keys inside a text box anymore in Adobe Express anymore. Nothing happens when I hit these keys. Also when I hold left or right the cursor doesn't move through the characters as per usual. Instead I am only able to move character by character on each press of the key. This issue is only limited to text boxes inside a document. If I try to move an object the keys behave as they should. Also in the text window for presentation notes everything works as it should. The type of document doesn't matter though. (I mostly work on presentations at the moment, but other designs have the same issue) This is also limited to adobe express. Haven't found another website or application where i have this issue.  In the attached file I showed that I can only move left and right character by character. up and down and delete don't work. (Kinda hard to showcase in a video hope it helps nonetheless) I'

Gostaria de deixar registrado que ao pesquisar os termos Consciência Negra, na plataforma Adobe Express, no meio da seleção de imagens foi exibido uma que continha uma mão branca segurando um revólver. A legenda da foto "main et révolver" não possui nenhuma correspondência de palavras com a pesquisa seja exata ou de correlação lógica. O que me leva a pensar que o algoritmo que fez essa seleção esteja enviesado e reforçando esteriótipos negativos a respeito da comunidade negra. Fiz uma reclamação via chat e fui instruida a enviar essa ocorrência pelo formulário de relato de bugs, contudo como o mesmo não está funcionando vim relatar na comunidade para que esse problema seja adereçado de forma séria. Precisamos ser cada vez mais vigilantes com as IA e entender que elas não são insentas de cometer injustiças, uma vez que são alimentadas por nós. Seria interessante termos opções que nos permitam agir de forma mais rápida, como reportar o resultado para que sejam revisados, removi

Is Adobe Express compatible with Chrome? When I try to open the site with Chrome, I get the message, "Something's missing... your system is not supported." When I click the provided link, it gives me a list of things to check, but they're all working/installed, and Express loads in just fine on Microsoft Edge.

The recording voiceover in the App doesn't work smoothly. Also, the editing makes the App and iPhone hang up and heats up the iPhone's all the time, especially when I switch functions. Really frustrating!!!!