Bug Reports

We are working with an audio partner who has noticed that our mp4s made in h264 (and sometimes h265) are mute for approx half a frame. The same is true of Media Encoder and Premiere pro.When we import these into Premiere Pro the Waveform aligns with the WAV supplied by the partner.But in Davinci you can see there is a muted and delayed half frame.Exporting the same audio clip from Davinci to mp4 we aren't seeing the same delay/muting.The Quicktime is fine.I would love to have a workaround for this so that we can continue to deliver Mp4s from Premiere or Media Encoder.

@jamieclarke I am able to reproduce this issue on Adobe Premiere Pro 25.3 on both Windows and MacOS silocon using the following mkv file: https://drive.google.com/file/d/17nQ8RnMJnEa4L1l4wnzc4rYgmm5DY6vN/view?usp=sharing   Steps to reproduce are: 1) Create a brand new default project 2) Import the above mkv and add it to the timeline 3) Go to the export tab and hit export without changing any settings   You should see that the encoding takes a very long time to complete (predicts a few hours for this short 30 second video). You should also see the red error icon in the bottom right appear and if you cancel the encoding after a few minuites you will see the below errors (more errors the longer you wait).     Note that I see the same issue on Windows regardless of whether I starting with holding down shift and select all available reset options.   These are some of the errors I will get.    Also note that the above mkv file appears to play fine

 Hi everyone,I’m developing a UXP plugin for Premiere Pro, but when I load it using UXP Developer Tool, I get the error: Plugin Load Failed. Host Application specified is not available. Make sure the host application is started.  Details:Manifest "host" entry is set to "app": "PremierePro" Premiere Pro is open and running when I load the pluginTried restarting both Premiere and UXP Developer Tool multiple timesUninstalled and Installed Premiere Pro and UXP multiple times and rebooting the sistemVerified Premiere Pro version meets minimum version in manifestPlugin does not load or show up inside PremiereWorks with Photoshop and InDesignMy device is an Macbook M4 14" with Silicon CPUQuestions:Is there a known issue with UXP and Premiere Pro for plugin loading?Are there special steps to “connect” UXP Developer Tool to Premiere Pro?Could it be a manifest config or permissions issue?Any debugging tips to fix the “host not available” error?Thanks in advance!

Recently I have begun editing HDR videos for YouTube. After learning color management and figuring out how to get SDR clips to look correct in exports, I managed to get a proper-looking export of my sequence. For reference, these are the settings I used for the export:  Unfortunately, I have run into a new problem. In order for YouTube to enable HDR streaming of an upload, the upload must contain appropriate HDR metadata. This appears to be done in Premiere Pro by checking a box in the Export screen labelled "Include HDR10 Metadata." However, checking this box automatically changes the Performance drop down box  to "Software Encoding." Attempting to change the box back to "Hardware Encoding" to use Nvidia Encoding instead displays this message:The problem is that encoding with CPU takes five times as long as encoding with the GPU, which is inconvenient. I'm not sure why the encoding device should make a difference as far as metadata is concerned, seeing as it is possible

I exported a project yesterday, and when watching the exported file, discovered that a little translucent grey square appears whenever text appears.  It doesn't matter where the captions are located; the square always appears in the same area. The strange thing is that the square is only visible if I export with Adobe Media Encoder (25.3).  It is not visible if I export in Premiere Pro.  And it's not visible in Premiere Pro's preview window either. I'm pretty sure it's an empty text object with a translucent grey background.  Although Premiere Pro doesn't show it in the preview window or its exports, when I switch to the Text tool and mouse over that area, the cursor changes, so I can select and delete it.  However, I would have to delete it for *all* of my text captions, which is a pain. So my questions are: 1) Why would Adobe Media Encoder's exports differ from that of Premiere Pro?  I thought the whole point of Adobe Media Encoder wa

Just updated to Premiere Pro 25.3 and getting severe lag during playback and timeline scrubbing, even at 1/4 resolution. Playback starts fine for a few seconds, then begins stuttering hard.Tested the exact same project and footage (4K H.264, Canon R5) in Premiere Pro 22.2 — no lag at all. Same system, same settings. I’ve used 22.2 for a long time without any issues, even with high-bitrate 4K.Seems like a regression in 25.3. I’ll probably revert to 22.2, but curious if anyone else is seeing this.

In the latest version of Premiere Pro, the divider between videos has become light-colored, making it difficult to see where one ends and the next begins. Is there a way to fix this? Here’s an example: minimize a video track and split it. The cut between the two segments turns light-colored, making it almost invisible. This makes it hard to distinguish the boundaries between the parts.   I know how to fix this — by increasing the track width, but that reduces the available space. Are there any other possible solutions?(mod edit subject and merge similar posts)

Hi, I'm having trouble with Premiere Pro's mask tracking. After advancing a few frames, a message appears indicating that it can't continue because a frame isn't being rendered or that the frame has timed out. However, when I restart the application, it advances a little further and the same message appears again. This happens with all the videos I try to perform mask tracking on. What is the cause of this and what would be the solution to this problem?

I don't understand why the exported video is only showing the top half of my photos. Here is the working view:  Here is how it looks after encoding:Any guesses for what I'm doing wrong?  Sorry, I'm self-taught, so pretty ignorant, though I've successfully made half a dozen videos before with Premiere Pro, so I'm not sure what I've done differently. I appreciate your help! 

Hardware:HP Z4 G4 / Xeon / W2133 / 3.6GHzAvid Artist DNxIQ (PCIe) Software:Windows 11 24H2Black Magic Video desktop 14.5Adobe Premiere Pro 25.3.0 (Build 84) Connection:SDI Out to video displayAudio Out to monitor speakersMicrophone to Voiceprocessor to Audio Line In DNxIQ Issue:When using the VoiceOver option on a timeline in Premiere, no audio is recorded.Off course al audio settings are correct (DNxIQ selected)But when Black Magic Media Express is opened and set to log and capture, audio is coming in.And while this application is in focus on the screen audio is also recorded in Premiere.So in my opinion this is a bug in the premiere software.

Hi everyone,We’re currently evaluating newer versions of Premiere Pro for use in a high-demand production environment, and we’re running into major performance issues with the latest builds — specifically versions 24.5 and 24.6.In our workflows, we deal with large-scale productions, multiple nested projects, and growing files that are actively being written to disk while in use. This worked quite well under version 23.6, where we had minimal to no slowdowns or stutter during playback, timeline interaction, or project switching.However, with both 24.5 and 24.6, the experience has become nearly unworkable. Interface responsiveness drops significantly, timeline scrubbing becomes laggy, and working with growing files causes serious performance degradation. It’s gotten to the point where we’re unsure which version we can safely rely on going forward.We’re hoping to get some guidance from the community or from the Adobe team:Which currently supported version is best suited for handling large

Olá, estou enfrentando um problema no Adobe Premiere. Quando fixo a janela de Texto na área de trabalho, ela fica completamente preta, sem nenhuma visualização. Além disso, ao digitar algo na aba de Efeitos, não consigo ver o que estou escrevendo, pois nada aparece na tela.Outro problema ocorre na aba de Exportação: ela também não exibe nada visualmente. Só consigo exportar porque já conheço onde ficam os botões e presets, mas toda a interface está invisível. Mesmo enviando para o Media Encoder ou exportando direto pelo Premiere, não vejo nada — apenas consigo clicar nos locais certos por costume.Já atualizei os drivers da placa de vídeo (minha GPU é uma GTX 2026) e também reinstalei o Premiere, mas o problema persiste. Acredito que seja algo relacionado à interface gráfica. Podem me ajudar?

I have been having issues with the timeline in PP, in version 25.2.1,  I have rendered proxy files for some h265 iPhone SDR footage.   the clips will plat for about 2 min or so, and then the program monitor starts to stutter and within a few seconds of that it stops playing completely. I have been monitoring the Taskmanager, and when this happens the GPU resources got o zero.  There is no crash,  a wait a couple of seconds, hit play, and it will play the video fine again for another 2 min. This happens with the proxy turned either on or off (its watermarked also).  This GPU utlization screen shot shows exactly the where the program monitor stops responding and freezes the video frame, this one is playing the H265 Iphone footage.  The drop off you see in the resource monitor on the GPU is exactly where the program monitor stops updating, and freezes on one of the video frames. (this is with Proxy ON) All the drives as Sams

Not even sure how to phrase this, but essentially if I have 2 tracks of video and I re-position one of them, the layer underneath does not appear until I change the position to some arbitrary amount before it's revealed. If that makes any sense. The layer underneath just appears as black until it the top layer is moved an extreme amount and then it will reveal the bottom layer. It doesn't behave this way in ever instance and I don't know the reason why/when it decides to do this. Attached a video to show what I mean. Using PP 25.3.0 with macOS Sonoma.

Using version 25.3.0 (Was getting similar issues on older versions too.) Just doing my normal edits. Working with 4k footage. Single timeline open. (I do have a few of my bins in thumbnail mode, curious if this is part of the issue.) When I get ready to export, I press cmd+M to export, the program will not go to the export screen. I click on Export, and it shows up as highlighted, but the window doesn't change to the export mode. When I check system resources, Premiere is using 30+ GB of RAM. Close the app, relaunch, only sing 8GB of RAM, Exporting works as normal and expected. I have noticed the Premiere will gobble up a large quantity of RAM as I edit, but it's not consistent and I don't know what the cause is. Running off a M1 Max Mac Studio with 64 GB of RAM. Still using Sonoma 14.7.6 because things mostly work and I'm hesitant to change things...

Premiere has been incredibly long since the last updates. (Project with some Insta3460 files and the GoPro Plugin) So far it took around 40 minutes with my Max Studio M2 max. Now it takes 6 hours when exporting! Please fix quickly!

Hello, I have the latest versions of PP for my Macbook Pro and PC. But when trying to use DLOG-M files in editiing after a few seconds of scrubbing along the timeline they just freeze. Rendering makes no difference, not exporting - the latter just shows the first frame of each shot. It's highly frustrating as the Windows version of PP is fine. I have tried converting too in Media Encoder, but these seem to fail. Need to be able to work efficiently in PP on my Macbook. Also installed on the Macbook is FCP and there are zero issues with DJI files, but I prefer to use PP.

Hi Adobe team,I’m facing a serious issue in the latest version of Premiere Pro 25.3.0 while importing OBS MKV recordings with multiple audio tracks (Game Audio on Track 1, Mic on Track 2).Here’s what happened:I imported all my recordings from a client project casually into Premiere.For Clip 1 (Day-1), Premiere correctly imported both game and mic audio.But for Clip 2 (Blue Prince Part-2, 2 hours long), Premiere only imported the game audio — the mic audio (Track 2) was completely missing from the timeline.This initially caused panic, as I assumed the audio wasn't recorded — but after checking in VLC Media Player, I confirmed that Track 2 (mic) is present and working.🔍 Investigation & Observation:When you import one clip with two audio tracks, Premiere sometimes doesn’t process both tracks right away.Then when you import the second clip, it only uses one track, skipping Track 2 completely — even if it exists in the file.This behavior is inconsistent and creates serious issue

Updating to 25.3 caused issues with Premiere as well as Media Encoder communicating with Lucid Link. The files affected are proxy video files (Quicktime - MPEG-4 - 1920x1080, 23.98). I get a continuous stream of "Error retrieving frames" messages during playback and rendering. This affects all my projects, but only the proxy video files. I pinned all the media in Lucid to the internal drive, same issue. Rebooted, shutdown and restarted, cleared prefrences and cache files, same issue.Going back to Premiere 25.2.3 and ME 25.2 fixed the issue. Apple M2 Max96GBOS Sequoia 15.1

Estoy teniendo un problema en el export de video en ALPHA ProRes 4444 en PREMIERE PRO. Este problema es reciente, empecé a tenerlo la semana pasada y no antes, mismo premiere, mismo equipos, mismos archivos, mismo proyecto. Cuando exporto en 4k / ProRes 4444 / 16 + alpha / 30fps las letras pierden suavididad en los bordes. Estos son animaciones de texto y png, ninguno tiene efectos de ningun tipo agregados. En el primer frame se ve bien y a partir de eso empieza a romperse la imagen. Hice muchisimas pruebas con diferentes blendmodes. Hice pruebas abriendo una nueva secuencia. Hice pruebas cambiando la configuracion de color de la secuencia. Hice pruebas  DATO IMPORTANTE: Este error lo visualizo al reproducir el archivo en RESOLUME ARENA, VLC, QUICKTIME. Cuando lo reproduzco desde Premiere, abriendo un proyecto nuevo y cargando el archivo como nueva secuencia, se reproduce correctamente con alpha sin errores en los bordes.  Alguién tuvo este

Premiere Pro 2025文字起こし後、キャプションを作成します。そしてそのキャプションを調整する際、分割（Alt+s）します。【正しい挙動】キャプションは２つに分割される。どちらかを消去（delete）してもテキストの選択はそのままになっており、引き続きキャプションの操作を行える。 【現状のバグ】３つのキャプションに分かれてしまいます。そして３つ目のキャプションは中身も何もないものでした。その３つ目のキャプションを消去すると選択が外れてその後のキャプション操作はもう一度どこかのテキストキャプションを選択しないと操作できません。これでは編集にかなり時間がかかってしまいますので急ぎ修正をお願いします。そしてその３つ目を削除すると

Hi everyone,I receive This error message every time I try to use it. Any ideas?Information:Premiere Pro v25.2.3 (Build 4)Hardware: Macbook Pro 2023. 64Gb Ram. Apple M2 Max. Sonoma 14.6.1Firewall is turned off.Internet connection is working. Thanks in advance.   

12/10/24. I updated Premiere Pro to 25.1 today. 1920x1080 Video no longer fills a 1920x1080 aspect ratio timeline on top and bottom. It has been squashed vertically by 1%.  The image is squashed by 4 pixels at the top and 4 more at the bottom. The sides are fine.Increasing the vertical scale by 1% fixes the issue. This is video in a project that looked fine yesterday before the update. Please fix this immediately. Thank you. Mac OS Sonoma 14.7. Mac Studio Ultra. Premiere Pro 25.1

Whenever I use footage from a go pro, Iphone, etc. upon export I get an error stating that I need to buy the full version of creative cloud to access the HEVC Codec. I have the full version, this error has been going on for a year now and every fix I try never works. Does anyone have a permanent fix to this?

Hi all, Multiple editors at my company are experience the same issue with MOGRTs in Premiere 2025. An editor will place the MOGRTs in their sequence like normal, adjust text in the Properties panel, and save the project to our server. The MOGRTs would appear and play back fine. Upon opening the Premiere project again, these same MOGRTs would NOT appear in the preview monitor. The MOGRT files are in the Premiere project, the MOGRTs still appear on the sequence, you can see the text data in the Properties panel, but the MOGRTs simply DO NOT play in your preview monitor and will not appear on the export. When you matchcut on the actual MOGRT clip, the template WILL appear in your preview monitor. These MOGRTs don't even play back in the autosaved premiere projects created when the MOGRTs played back fine. The most confusing part: this is happening to SOME MOGRTs on the sequence and not others, seemingly completely randomly.  Here are the Premiere builds and OS specs fo