Download & Install

I just purchased the elements and download the file. During installation I get an error message: "sign in failed. Please try  to load sign- in window again". I tried login in and out several times , also change the password. It apprears none of them are working. I apprecaite any help I can get, Thank you

I downloaded CS6 Design Standard from my Adobe account. Up to now have used it solely on my MacBook Pro, but want to use it on my iMac (running Mojave) as per the licence agreement. All CS6 programmes are now installed, but when I entered the serial number it wouldn't validate it. The number is correct. The help page I was directed to merely said that the licence "may be expired or fraudulent", and I can't get any further than that. The number is the one that was issued when I bought CS6 nine years ago, and is registered with on my account. The licence has no time limit, so regardless of whether CS6 is "supported" or not, the serial number should still be possible to validate. I'd really appreciate it if Adobe could help, I don't seem to be the only one with a problem getting my genuine number to be validated...

Hi all,  I recently installed Creative Cloud and have not been able to get it to load once.  I have tried every suggestion I've seen:- updated all drivers and system updates- start in administrator- uninstall, use CC cleaner and reinstall- use AdobeLimitedAccessRepairTool to check host file- manually check host file (nothing adobe in there) I have been in touch with Adobe Support and they remotely controlled the PC and tried a few fixes but were also unsuccessful. They recommended doing any updates possible on the computer though was told upgrading to Windows 11 was not necessary. I'm running Windows 10, and Update & Security says the processor is too old and therefore unsupported for Windows 11.  I'm at a loss for what to try next. Does anyone have any suggestions? Thanks

I bought the plan but I can only see some of the apps and most of them don't show,I have tried everything including contacting the agents yet the issue still hasn't been resolved. I have tried logging in to my account from my old mac and when I do, I can see all the apps (Though I can't install any since the sytems is really old) but I can't see the apps from my main (Windows 11) PC. I also can't install the apps from the website because when I click install, it launches the Creative Cloud Desktop app but nothing happens.Image for reference to how my apps look.

Hello! I hope someone can help me. I have claimed the 9month subscription of Adobe XD from Coursera. On my plans it says I have it. But when I go to the app page, there is no place to download. If I click on "try" it asks for another subscription, and when I click on Adobe XD subscription, it says I already have one and it doesnt let me download.  Any idea what am I doing wrong?

Hi,  I purchsed several Adobe products (Photoshop, Illustrator, DC) that are active on an old PC that I would like transferred to my new PC. I have the license keys, but am unable to get them transferred as I did not have a cloud account established at that time. I have been handed off to numerous Adobe support team members with no resolution for what seems to be a fairly trivial matter. Appreciate any assistance that can be shed. Thanks.

Good morning. After receiving the Adobe CC Photoshop error message telling me my scratch disk was full, I recovered a lot of storage space and reopened CC. (No programmes were deleted). When I then tried to open Photoshop CC from my installed Creative Cloud folder, it had disappeared. (Lightroom CC and Camera Raw CC were still there). When I accessed my CC acount, the only available option for Photoshop was for "Photoshop" (without the CC in the title). There was no "Photoshop CC." I installed the available version of Photoshop and it's working fine, but is this the correct Photoshop for the CC Photography Package or should it be Photoshop CC, please? If it IS the correct one, that's great. If it's NOT, where do I find the CC version as it's not showing as being available in my CC account? Will Photoshop (not CC) cost me more? Many thanks, if you can help. 

How to reinstall CS5.5 Student Edition on a clean install OSX? Hi all, I am planning to do a clean reinstall of my mac, OSX 10.12.6 (Sierra). I backed everything up using time machine not yet wiping my mac HD. Now I am at the stage of planning how to reinstall my programs... I purchased CS5.5 Student Edition in 2011, and I still have the serial numbers, discs etc . My question: In 2011 I was a student, now, I am out of school. So the former educational email adress is no longer valid.Is it important to have the .edu email adress or is it possible to install CS 5.5 with just the serial number?Reading about troubles installing the mere CS I wonder if it is a good idea if I try to reinstall a student edition CS.

I have a big problem withe adobe 2023, does anyone from Adobe can help me pleas?

Dear,I have ordered a creative cloud membership last weekend, but so far I haven't received any email with registration code. When I try to track my order number on the Adobe website, it says that the order number can't be tracked. Any suggestions? Thanks,Brent De Bleser

Hello,I just downloaded CC so I can install Premiere Pro, however I cannot see the app on CC. I can see everyting else apart from Premiere Pro.I have a 2018 15" 16gb Intel MBP, feeling I should be able to install and run this to an extent. Does anyone know why I cannot find and install the Pro verion? Thanks.

Hello do we have the right to use the version of Photoshop that we installed after having canceled the subscription? Thank you

I have a new camera (Canon EOS 6D Mark 2)  and the RAW files are not compatible with my photoshop CS6 running on MAC OS X Yosemite version 10.10.5 I need a link to download Adobe DNG converter (10.023 Oct 2017 336.4) ? Thank you

Downloaded and installed (twice), clicked ok to update LR 5 catalog (don't find a LR 6 cat however) but splash screen won't go away and program wont run.  Blue spinning circle on forever, task manager says Not Responding.Logged out of adobe and back in, no help.

I have just taken delivery of adobe indesign CS5.5 upgrade for Mac. I told the sales guy I was switching from PC with Pagemaker 7.0 to Indesign on the mac. He told me I would have to input my pagemaker serial number. In the Mac install there does not appear to be an upgrade path from PM to Indesign!Ed

I have Adobe Premiere Elements 2022 version 20.0I see there is an update available; where do you download it?

Hello,I would like to know if I can install the creative cloud as detailed below: on my desktop --> the creative cloud, Lightroom classic and Photoshopon my first laptop --> the creative cloud and ONLY Lightroom classicon my second laptop --> the creative cloud and ONLY Photoshop  Please can you tell me if I can install software like this without having any problem?Thanks for the support

I can sign in online, but i can not sign into the application on my laptop. Even though i can sign in on the website.

my box died  hd failure) tried to install cs 2 premium (ed) version.  have serial #.  Got activation #.  Wont connect to "activate"  phone said go to go/activate.  Still not able to activate.  Went to account.  not visible there..  So is there a solution to activate the old product that still meets my needs.Talking to someone with a pulse would be welcome..Qualifier - I"m old and NOT real computer literate...    

Hi, I've just purchased Lightroom plan, but my old Mac doesn't support it. I tried installing LR 5, but it would require a licence key, which I don't have. I'm now on £9.95 /month plan, but haven't been able to use the software at all. Please help!

HiI have only been using Adobe software for 30 years, but I am stumped on this one.I am trying to install only the Creative Cloud app on Windows, which I run through Parallels on my iMac. I am getting a message saying the installer can't be run from a network drive, and sure enough, when I look in the Windows File Explorer, the location is    > Network > Mac > Home > Downloads.This is not an office network. It's something that Parallels is doing on a single computer. Office 365 installed without a hitch.Hardware: iMac (Retina 5K, 27-inch, 2017)OSX: High Sierra 10.13.6Windows 10.1809Parallels 14.0.1-45154I need to be able to either:Install the CC app through a "network" orFind a way to move the installer to a non-network location (I tried Desktop) orAnother solution?Here are my screen shots:~ JaneACP on the forumsAdobe Certified Instructor: InDesign, Illustrator, Acrobat

Hi, I tried to reinstall CS 6 on my Mac High Sierra. I downloaded the .dmg file from my Adobe account. However there is an error message popping up immediatly, stating that a file is missing to initialize the installer of Adobe.Anyone here to help me?

I have an old version of Audition (3.0) that works fine with Windows 10. I have a new computer and would like to install it. But I can't find a way to get the previous procedure to work. Any advice on how to do this?

Having downloaded and installed PS Elements 13, in the process of launching the program I have to enter my 13 character serial number into the six boxes provided on screen. When I start to enter the first characters, nothing appears on the screen in response.Can anyone help please?

Please consider making it easier to disable the Creative cloud app..Now it does not respect the choice made in Windows - to NOT start on every boot..Normally with apps like these it is possible to disable autostart - even without having to log in first..Now I had to make an account here JUST to remove an annoying little unwanted app!