Download & Install

Can I move Photoshop and LR Classic from my internal C drive to an external G drive? The internal drive is almost at capacity and I constantly get "low disk space" warnings. If moving them will work do I uninstall then reinstall specifying the external drive? My technical IQ is very low but I will greatly appreciate any plain English suggestions. Thank you! 

Sinceramente me parece absolutamente RIDICULO este problema. yo en mi caso estoy intentando instalar unos complementos DISPONIBLES EN LA SECCIÓN DE STOCK Y MERCADO de la misma app. me dice que me aparecerá un mensaje donde debo confirmar mis datos de loguin pero NUNCA APARECE ya desinstalé todo y volví a instalar y para las apps (premiere, after, photoshop) funciona perfectamente pero para complementos me sale este error. ESTO ES RESPONSABILIDAD DE ADOBE Y SUS ESTÚPIDOS PROTOCOLOS DE SEGURIDAD es un error de la aplicación y exijo que sea corregido de inmediato pues estoy tratando de trabajar y necesito estos complementos. me parece INDIGNANTE que tantas personas estén tendiendo el mismo problema y la respuesta sea tan MEDIOCRE como "REINSTALE" Pero no surta efecto y no genere solución. Sincerely I find this problem absolutely RIDICULOUS. in my case I am trying to install some add-ons AVAILABLE IN THE STOCK AND MARKET SECTION of the same app. it tells me that I will get a message w

Hi Community I have a new laptop and want to use my Adobe Acrobat Pro X with my physical license key. I signed out of all other devices so I can log in on this new laptop but the software says I've reached the limit of 2 device. This is not true as I'm signed out of all my devices (followed the sign out instructions on screen).I need someone who can check or sign out all my sessions on your backend so I can use my Adobe Acrobat Pro X license again... I already reached out to the support from Adobe and they advised me to post in this community in the hope that someone can help me here as they do not provide any additional support on this version of Adobe Acrobat. Is there someone here who can help me revoke my sessions so I can use the application again?PS: I have a physical license key for this.

I need to set up Adobe Authenticator on a new phone, but the app asks me for a code that I can't find in the desktop account settings. I've tried turning two-factor authentication off and on, and it confirms the connection has been reestablished, but it doesn't give me a QR code. The only explanation I can think of is that the QR code would be displayed in the app on the old phone. However, that phone has since been erased. Does anyone know how I can gain access to the Adobe Authenticator app? And if I need the QR code, where can I find it? Thank you.

I am unable to download the adobe creative cloud, i keep getting this error even though i uninstalled it with both avaible options given by adobe. My firewall is deactivated, wifi connection is stable and there is more then enough space on my computer. What more can i try to download the application?

So the issue is that all of the programs I'm using lost their start screens, Photoshop, Indesign, Illustrator, Premiere Pro, all of them don't have a working home screen since the laterst 2022 update. Tried reinstalling, updating, clearing cache, disabling graphics processors, all of my start screen functions are ticked and it still doesen't want to show up, also updated my graphics drivers and windows is up to date to the latest versions, I'm running this on Windows 11 and an Nvidia RTX 3090 card, any idea on how can I fix this? 

I have recently had a problem with my laptop disk becoming corrupted. After rectifying the problems, I took the opportunity to upgrade to Windows 11 at the same time as reloading my software.I have reloaded Adobe Acrobat Pro as per instructions and after the process completed, when the software was run, I was directed to a page to authenticate the software.  I then followed the link and logged into my Adobe account and agreed the terms of use, which appeared to work correctly. However, when I subsequently restarted Acrobat Pro, I was once again taken to the same authentication page once more. I then tried to log in using the alternative email address registered with the same result. I am able to log in to my Adobe account using either of the email addresses, and to go through the acceptance process for the terms of use, but this does not appear to register correctly and the software remains unuseable. Please can you assist? 

Hello,I have an old version of Illustrator CS 11.0.0 currently happily running in Windows 10.I now need to migrate to a new Windows 11 machine - will my Illustrator CS 11 install and run OK?Has anyone any experience with doing this?Many thanks in advance for any feedback.

Hi guys.. I have a problem.. I just reinstalled windows because I needed a general cleaning.. after the reinstallation.. I couldn't reinstall lightroom.. I want to specify that the windows was taken directly from the original Microsoft website, the previous one was a windows 10 from the filelist... I need help and advice because this is so annoying..  I can't figure it out.. or understand why it still asks for a different version of windows..

Purchase Premier Elements 24 half a year ago.  When I tried to use the program recently I was required to sign on to my account, then asked for a serial number.  I provided the one from the "Your products" page (yes I double checked the number)  but was told it was invalid.  Tried reloading the product and was againg told the number was invalid.  Could not find a customer service number, so what am I to do?

Hello,I am currently using a Microsoft Surface Laptop 7 and have been trying to install Adobe apps from Adobe Creative Cloud. However, the installation process gets stuck with a loading animation, and the apps never fully install. I have tried restarting my computer, logging out and back into Creative Cloud, and even reinstalling the Creative Cloud app, but the issue persists.Could you please help me resolve this issue? Any troubleshooting steps or suggestions would be greatly appreciated.Thank you

I own  Adobe Indesign CS4 since 2011, and have been running it frequently on the very same PC since then. Today, I cannot open my InDesign, and I get a prompt to enter serial number. I do enter the serial number 24 digits found on the back of my installation disk, but I am told that the serial number is not valid, BUT IT IS! The last time I ran InDesign was sometimes last month.Note I am not installing the program just trying to open it. It is already installed and activated.What's the problem, and what can I do?Windows 10 auto-updated recently, if that has something to do with my problem.

I had a hard drive failure in my Windows 10 PC which was unreadable. I replaced the HDD and reinstalled W10 and Photoshop Elements 9. I then bought a new Windows 11 PC and installed PE9 but got a message from Adobe that I had exceeded the number of installs. I uninstalled it from the W10 PC on the new HDD but I am unable to do that with the failed HDD. I now have just one install of PE9 in the W11 PC but I cannot use it. What can I do, I do not believe I should have to purchase another licence?

All of my space has filled up in my "C Drive" and ive been trying to install adobe creative cloud on a different hard drive or external hard drive like my 2TB hard drive or my "D Drive"... But everytime i try to reinstall adobe creative cloud it always downloads on my "C Drive"   [moved from bugs to discussions according to the community rules - Mod.]

Hello, it's stuck 98% updating new AE, it takes long time. Now I cancelled the installation but it takes very long time to canceling as well.  I can't do anything... Please advice what's going on? My internet speed is fine. 

kindly help me with Adobe Worldwide Licensing LWS, I CANT SAVE SETTINGS, it keeps saying my session has expired i have to re login. i have been login since yesterday i cant set this up

I downloaded the Indesign Installer but it does not open. I get the message above. Adobe is billing me for Indesign. Any ideas? I al a bit of a dingbat. Thanks Fiona

I am curently using elements 2021 version. I have to upgrade my OS from 10 to windows 11. Wondering if the switch will have any effect on accessing it or if there are things I need to do/expect after the switch is up and running?Thanks

I have the Adobe Creative Cloud 100 gb plan. I was previously using it on my desktop computer. Can I use the same plan on my tablet now? Thanks 

Hello, I have got adobe application manager installing issue. I have been chatting online with one of the expert, but the line has been cutting off because I pressed Ctrl plus R instead of Press window plus R during the process. So the conversation is over. How can I continue it again. I could not open the chatting option now. It said: 'Please quit and restart your browser to start a new chat session.' But I did restart my browser and computer, it did not help me to continue the chat session. I did call the hotline, but no one answer it. also, I did receive the email from the expert. but I could not contact him/her back. How can I do now please?

Questions or instructions about moving programs from old PC to new PC.Background:In 2015 I bought Photoshop Elements v13serial no. <Removed by Moderator> andPremiere Elements 13serial no.<Removed by Moderator>I downloaded them to my new PC but can't open them.It is not possible to copy the link you provide in login.??I can use the or-code but then I log in via my mobile phone but that is the PC I have to log in from.Can you send me a link or instructions.Kind regards John Overgaard

Hi I have some issue in instalization

I tried to install Photoshop elements 2022 on my new PC with Windows 11.I have error code 183.I tried all the solutions given on this forum. They don't work for my problem.Here is an extract of the lof file10/24/24 15:45:47:111 | [WARN] | 13036 | HDSetup | HDPIM | RunProgramCommand | | HDPIM | 7132 | Program "C:\Program Files\Adobe\Elements 2022 Organizer\CustomHook\CustomHook_HD_EO.exe" failed with exit code: -107374151510/24/24 15:45:47:111 | [FATAL] | 13036 | HDSetup | HDPIM | InstallHelper | | HDPIM | 7132 | Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobeElements20Organizer_core', version:20.4.0.8610/24/24 15:45:47:302 | [FATAL] | 13036 | HDSetup | HDPIM | InstallHelper | | HDPIM | 7132 | Error occurred in install of package (Name: AdobeElements20Organizer_core Version: 20.4.0.86). Error code: '183'Have you any new suggestions to help me.Thanks Hervé 

Cześć, mój komputer się zepsuł i nie mogę ponownie zarejestrować mojego ulubionego CS5. W panelu klienta widzę produkt, ale nie mogę usunąć urządzenia.  Produkty zarejestrowane: Adobe Design Premium Numer seryjny 1407-(...) . Nie wysłałeś mi informacji o zmianie licencji, więc ta, która została dołączona do produktu, nadal obowiązuje.

Hello, I just got a new 2021 Macbook Pro 14-inch M1 Pro chip, 16GB memory, running macOS Monterey v12.2. I am trying to get my Adobe CC apps installed onto it (and I'm on a time limit because I need to send in my old macbook for trade but can't until I have access to the CC apps). But nothing is working. I've attached a video of what is happening, but basically, I'm following the instructions to download the CC app installer (I have also tried this with the individual app installers like Ps and Id), opening the zip file in Finder, opening the installer in Finder, approving the "this app is downloaded from the internet" notification, then... nothing happens. After 5 minutes still nothing. I don't get an error message or anything. It shows up in my Locations sidebar on Finder but otherwise you wouldn't know it's been opened.  I disabled my firewall, I looked at the Activity Monitor but I can't really make sense of it. I permanently deleted and redownloaded the zip files, I