Questions

Why am I receiving a message stating that we have reached the limit on  the number of agreements you can send at this time.  Please try again in 25 minutes.  We have not sent out any agreements today.  

Hello, I am building a pdf form using Acrobat which is intended for use at a dental clinic, as a waiver for each patient to sign before undergoing a dental procedure. The intended workflow that will require this document would be the following:Patient and doctor discuss the procedure that will be performed on themDoctor would hand over an iPad or tablet to the patient, where the form in question would be preloadedPatient would fill in their name, then read a few clauses regarding the work that the doctor will be performing on them and must initial each of the clauses, then to complete the form, they would sign, date and provide an email address where the patient would like to receive a signed copy of the waiver, then the doctor would add his/her signature and complete the form, A copy should then be automatically sent to the patient to the email address they provided, and another copy should be sent to a default email for the medical clinic's records. I am almost finishe

Hi,While testing the uniqueness of the signature to the signature request sent from the application, we tried a scenario and encountered the following situation:Scenario description:Step 1: Sender sends out the signature request to User 1. Step 2. User 1 receives the link to the document to be signedStep 3. User 1 copies the link (not forwarding the email) and forwards it to User 2, who is obviously not the same as User 1.Step 4. User 2 opens the link and, ignoring the fact that he is not the one being asked to sign, opens the document and clicks on the signature field. The system then automatically places the image of User 1's signature and the email field contains User 1's email address.Note: User 1 and User 2 do not have shared their login credentials or signature image.I am waiting for Adobe's respone about it!

Hi,  We're working with the REST API in a workflow that creates a document which is working OK. However there are no entries in the API request log? I am making a presumption that any API call should be logged there. Can anyone give some guidance on either on the issue or what I might me misunderstanding? Ed

Até novembro/2019 conseguia enviar documentos para assinatura, agora dá erro ou a mensagem de que não tenho autorização.Já tem 3 dias que tento via suporte, telefone, email e nada.

Hi,My colleague has left the business and I removed his licence from our Adobe Sign account, but I need to access the signed documents he had under his account.  I haven't deleted him as a user on the account yet, but he now has no Sign licence.  As account admin, can I get to the documents he processed through Sign?Thanks

Hello, is there a way to use Adobe Sign bulk sign feature with two signers (not "myself")? For example: Signer 1 ---> 50 employees that will each get their unique agreementSigner 2 ---> company CEO who will sign their part of the agreement once each Signer 1 (employee) signs Currently, I know we can make Signer 2 "myself" (as in the Adobe Sign account user), but since I am not the CEO, how can I make Signer 2 be another email address?

I have recently been added to an enterprise account with my business, but I had accidentally created a personal account using the same email address previously. Now, when attempting to log in, I am met with the error "Your email and password do not match. Please try again.". I am unable to log in to either account now as a result of this discrepancy.Is there a way to delete my personal account without being able to log in, so that I can maybe use my email address for access to the enterprise account? I am looking up email swapping instructions in the support community, but it's not helpful since I cannot log in to either account currently.

Hi there.  Are there any reports of Adobe Sign Web Page not rendering correctly in China?  I am currently experiencing one of my end users to have a very simplified view on the China Mobile network, similar to a Windows '98 view.  None of my other end users in other countries have the same issue.  This issue started yesterday.  They are unable to sign any documents, and it just states Loading... without any progress. 

Despite doing a string compare on the document ID and name, the action in power automate keeps coming up with this error and won't send the document out for a signature. I've updated the connection by signing in again but nothing seems to work. Any help would be appreciated.

We have enabled the function where we are able to "demerge"digitally signed documents from one file. When I select "Download Individual Files" the window opens with "Original Files"and I need to download the files one by one from the list. Is it possible to download all files at once as separate documents?I need to process the batch of 100+ documents. Many thanks  

Hi, Is it possible to draw a report of the signed offers in Adobe sign. We would like to see in that report if they have accepted the offer or not. Today they have radio buttons witth no and yes. 

Hi all,  I have created a form to be easily sent between people in my organization for signature. Using the Request E-Signature feature is seamless on my desktop. I am able to select exactly who I want to sign and where on the document they can sign by dragging the signature panel around. However, when I try to use the Request E-Signature feature to send from my Ipad, I receive a pop-up message that says "Acroform fields have been detected on your document. They will be visible to recipients when the agreement is sent. You are not able to add additional form fields."  This will not allow me to select where I want the signature to be on the form, and thus when the receiver signs it adobe creates an off page area where their signature is placed. On my desktop I'm using 22.003.20310 with the Pro paid subscription services. and my Ipad is running version 22.12.00.  I can just E-mail the form to individuals and they are able to sign using a screen pen or finger

Hi Team, We have a backend application which does some Adobe Sign operations(uploading transient document, creating a signedURL etc) using the Adobe Sign access token. The access token lives for an hour and hence we dynamically generate a new access token from an environmentally stored Adobe Sign refresh token when the access token expires. Since there can be multiples instances of the BE application load balancing the requests made to it, it would mean each instance can have different Adobe Sign access tokens at any point of time. So question is - How many multiple access tokens can be created from an Adobe Sign refresh token? Are there any restrictions as such?Note: We do not revoke any access tokens and the refresh token expiry is extended by using a scheduler.

Keep getting -Some miscellaneous error has occurred when document is upload from zoho. @

Hello, I'm using Adobe Sign via Acrobat for my business.  There appears to be some kind of address book in the system, because when I type certain names in the "send to" box it will pop up with contacts, including contacts that I've never sent for signature before.  The problem is that I can't figure out where the address book is, or where it's pulling from.   The exact same thing is happening whenever I ''share'' a document with Acrobat.   Is it pulling from the cloud?  From Outlook?  From my local machine?  I'd appreciate any advice because there are people on there that I would never want to mistakenly send documents to.  This is kind of important.

I am sure there is an answer for this somewhere on these forums but I am at my wits end after nearly 2 days of searching and googling.  I have a PDF template we use when customers want to cancel their contracts with us.  However, we don't allow them to cancel their contracts until a # of days have passed.  I want the PDF form to Validate if that date has passed.  I have tried a few different ways and keep coming up blank and it usually relates to using the dateDiff function in Adobe Sign.   When we prepare the form to send to the customer we enter the contract start date (field name CStartDate) as one of our fields. I created a hidden field and ran a script to fill today's date (todayDate) before uploading the template to Adobe Sign, and then another field to try and calculate the difference in days between these 2 fields.  I did this part in Adobe Sign using the function genrator as dateDiff("d", CStartDate, todayDate) and set the display a

I'm getting this error when using Power Automate and the action "Create an agreement from an uploaded document and send for signature"I have tried different PDF documents but always get the same result. There is no error in the flow, just the above error in an email  I am able to send and request signatures and all the process using the online version I also seem to have all the necessary permissions for Power Automate configured in my Adobe profile 

I have a form that I send to several people for their approvals. I use Adobe Sign to send it out and to "Complete in any order", because that will automatically flatten the document and all the approvers can do is "Review" and "Approve". Long story short, as soon as I select the signature block under the "Click to Sign" tool tip this is what happens:1- My signature populates the signature block with my signature automatically with full first and last name and middle initial.2- Then a new tool tip over the signature block appears that says "Click to Change". If I leave the auto-populated signature in that singature block and then click the "Click to Approve" button at the bottom of the form. My signature goes on there without a date and time stamp. When another approver sitting in the same office with me selects the signature block under the "Click to Sign" tool tip this is what happens::1. In lieu of his signature populating the signature block, a signature dialogue box

Hi guys, I want to send an agreement to an email address belonging to a HubSpot record. I already connected HubSpot to Make and can retrieve the email correctly. What subscription do I need on Adobe Sign to connect both services: Make and Adobe sign? I pay for an Adobe for Teams licence, and every time I try to connect Adobe Sign, I get this error message: {"message":"The request failed due to failure of a previous request.","code":"SC424","suberrors":[{"message":"[access_denied] User cannot authorize application because it is UNCERTIFIED","name":"InvalidConfigurationError"}]}

There is supposed to be functionality where you can assign multiple people to the same group so that anyone in that group can approve at any time. Our system won't let us drag and drop people to the same # level. It won't let us change the row # either. Is this something you have to setup in the admin console before users can use it?Link to video showing the functionality:https://helpx.adobe.com/sign/how-to/adobe-use-hybrid-routing.html?playlist=/ccx/v1/collection/product/sign/segment/designer/explevel/beginner/applaunch/orientation/collection.ccx.js&ref=helpx.adobe.com 

We have a fillable form that's frequently used. When we upload it as an attachment in Adobe Sign and click prepare, it automatically makes almost all the fields required. They aren't required on the original form.  This is causing users to have to go into a large # of fields and change them to not required which is time consuming. How can we set it up so that the fields don't get marked as required?

I see a couple other users have posted this same problem to this community, but I don't see a solution.Here are the problems I am seeing:I have documents that I need to sign that are NOT showing up in my "waiting for you" folder. I am getting the email notificationsSince I was the person to route these document, they are in my "In Progress" folder with me showing as the final signature that is keeping it "in progress"When I look at the Activity, it shows that I viewed the email notification repeatedly, however I never opened or looked at the notification email (they are set to automatically filter to a folder I rarely look at), so I don't understand why the activity would say I viewed it. When I click on the document from "In Progress" since I can see that I am the last one who needs to sign, it will not let me sign.  In order to sign, I have to click on "sign" from the email I received. This is all very weird and very frustrating.Any ideas on why this is occurring?

We are working with the Adobe Sign API to integrate that with our system. Currently, Sign API only supports the OAuth 2.0 Authorization code grant. Our system SDK will use the Token URL endpoint for refreshing the Access token. Since the refresh token URL is a different endpoint than the Token URL we can't refresh it from our system SDK. Is there any other supported authentication for Adobe Sign or any possible solution to refresh the token using Token URL?

Need help: When I send Adobe Sign request, second signer cannot get notification until first signer sign back. But we want second signer to get notification when I send out adobesign request, despite first signer does not sign yet.  Thanks.