Questions

Hello,I am experiencing an issue where Adobe Scan premium features are being blocked.I am currently using Adobe Creative Cloud Pro (Enterprise, 2PC license).However, when attempting to use premium features in Adobe Scan, the following message appears:"Enterprise administrators have restricted this feature. Please contact your administrator for more details."I am the system administrator, and I have already thoroughly reviewed the Adobe Admin Console.The Creative Cloud Pro license is properly assigned, and there are no visible settings, menus, or options that allow me to configure, enable, disable, or even view any restriction related to Adobe Scan premium features.This message indicates that the enterprise administrator has restricted premium features.However, there is no available setting in the Admin Console to manage or control this restriction, which is contradictory and prevents proper use of a fully licensed product.This issue has persisted despite multiple attempts to resolve it

Fiz apenas o período de teste e me cobram a assinatura. Qual o motivvo da cobrança sendo que era teste? Como reavejo o valor?

Bonjour, j'avais mis un commentaire Google sur Adobe Scan comme quoi on ne voyait pas le stylo vert et le stylo rouge. Vous m'avez donc proposer d'envoyer une image pour compléter mon commentaire.Donc le voici.

Hi ​@adobe Team, I made a mistake by using free trail for 7 days but it cost me 890 rupees and it got deducted from my account. Order no : GPA.3334-6205-0555-36665  This is my transaction detail (UTR): 882941970886 .I request Adobe team to look after my issue. I have submitted cancellation and refund form. Please look after my issue.

Dear Adobe Support Team, I am writing to request the immediate cancellation and a full refund for an Adobe  subscription associated with the email address: [Email removed by Adobe Moderator for security reasons] I would appreciate your urgent assistance in processing this refund and confirming the cancellation in writing. Thank you for your understanding and help. Sincerely,

Sir/madamI took trail of Adobe scan on 26 March 2026 and forgot to cancel my subscription so on 02 April 2026, my account is debited with 6200 rupee.I took trail and and found that there is the things those are rarely used by me.so there was no plan to purchase it.In future if I need your world class services then I definitely purchase them, but as of now I want my full refund asap.I applied for refund on the same day when I it was purchased. But I not got any satisfactory reply I got two reply and both are contradictory (screenshot s are attached) Please help me out asap, because this money is really matter for my as of now.i m going through a tough time.   

As I write earlier too but due to confused reply I'm writing again sir. Full story as given below.On 26 March 2026 I took trail period of 7 days and I donot find any thing price worthy for my personal use.Unfortunately I forgot to unsubscribe the mandate fro phone pe UPI app. On 02 April 2026 my account was debited by 6200 INR . Immediately on the same day I raised the refund request on every platform like Google play and Adobe site. But I got 2 type of reply One on Gmail saying that this purchase doesn't meet with our policy (screenshot attached)Other on refund review status, saying that your financial institution will return the fund to your original payment method.(screenshot attached) Note-Payment proof also attached  Please help me out by doing needful.

er is een abonnement afgesloten zonder mijn medeweten. vandaag is 75€ afgeschreven 

Yesterday 27 March 2026 I purchased the free trial of Adobe scan but it deducted the whole amount from my bank that is ₹6200. After that I cancelled the subscription from Google Play Store and GPA no. Is GPA.3345-2457-3158-32287 am attaching the invoice as well. But google is saying it against our refund policy. I filled the refund form from your website still I got no response please look into my situation.

Please refund my amount.I see multiple same issue so looks like you are not fixing and doing it intentionally. Here is the details, please refund asap. Dear Customer, Greetings from HDFC Bank! Your Google Play - App Purchase Services bill, set up through E-mandate (Auto payment), has been successfully paid using your HDFC Bank Credit Card ending 6833. Transaction Details: Amount: INR 2650.00 Date: 01/04/2026 SI Hub ID: YMRLXqRCf4 

Não consigo usar o plano que contratei 

  "I would like to cancel my subscription"

On my iPhone 13 Pro, iP16 are using the latest version of Adobe Scan, uploads are very slow even though the files are small (less than 1 MB).The app feels very sluggish.

I am trying to figure this out. My order number is GPA.3350-8501-5111-25017..0 I filled form. Submitted it like it was suggested in one of the forums. not sure what went wrong but I didn't get any message to my email.

Yesterday I bought the free trial of 7 days instead they deducted the whole year amount. My GPA no. Is GPA.3345-2457-3158-32287 please tell me when will I receive my refund.

Hello, I guess, it is not possible to have the cloud folder mirrowed on my mac? thats a pitty. but then, how can I download a hole folder from creative cloud on my mac?  greetings and thanks for advise

Just clicking app for the first time and it will give me error unexpectedly quit. I have the newest software update on my phone and I have deleted the app multiple times. It will work for a day or two and then it is back to doing this again. This is getting annoying that I pay for an app that doesn’t work. 

Order Id GPA.3314-6505-1357-63530..0 - I purchased scan premium by mistake on 22 mar, I have raised cancelation request on 23 march, as per cancelation policy i should get full refund. Kindly help

Где найти файл?так как я сохранила и он отобразился в моем телефоне как файл. А теперь его не могу найти.Это было и ранее, но он не высвечивается

Once a scan is deleted in the Adobe Scan app it is permanently deleted. Why has there still been no implementation of a trash folder after so many years of multiple complaints?When using the app on a tiny screen many thumbnails look identical and could be misidentified for deletion. Even the confirmation dialogue box asking you if you really want to delete will cover up your selection so you can't really see what it is you're trying to delete.Every other platform and software implements a trash folder except for Adobe Scan.And then the other thing is that you can't seem to copy multiple scans to local storage at the same time, you have to select them one by one individually which is time-consuming and prone to error for skipping or duplicating one, resulting in missing one and possible deletion of one that you did not saved somewhere else other than Adobe cloud storage, and noticing the skipped scan until after it's too late and already deleted.It would be better to also implement an o

When I scan, the app freezes. Can someone help me?

I have changed my handset from Nova 9 to Pura 70 and now my documents won't open, it keeps on giving "files can't open they are corrupted/damaged" error

I can see all my scans but, when I try to view them, the download fails.  Its  been hours try saying ‘try again later”. Not sure what I can do.

Adobe scan iPhone appI cannot get the rapid scan to turn handwritten papers into editable word document text, the resulting scan is just literally a direct scan no handwriting to text conversion

Haven't deleted any files in Adobe Scan. Yet all files are missing from my app and cloud server. Cannot retrieve any files, as no files are available to be retrieved at Adobe.com. Kindly guide me in retrieving it if possible. Last 5 years data are lost.