Questions

I just deleted a file in the iOS app. Is it possible to recover it?

Is there any way to turn off the automatic upload to cloud feature ? There should be.Give users the freedom to choose if they want to upload the file or not. 

Hello, i want to unsubscribe from Adobe Scan before my 7 day trial is over so that i wont get charged  Thanks

I was newly added to my company's Adobe Standard plan with my own new profile. I want to use the premium features of Adobe Scan. If I log in with my phone, I am added to the Adobe cloud and the app but I can't access Premium features. They are not unlocked and clicking on the option to unlock them says the access has been disabled by my admin. He did not do this and does not know what to do. Other than with my personal free account it says that the AI assistant is unlocked but the premium features are not.Everything works perfectly if I sign in with my account on my admin's IPhone. It also works for other accounts in this plan. So I am assuming it has to do with my phone. I am using a Motorola Edge 50 with all updates installed. I have tried many things including logging out of all Adobe Accounts on the phone, deleting cache and all user data through settings, uninstalling all Adobe apps, and reinstalling Adobe Scan. After logging in, the issue remains. Please help!

I have been using Adobe scan premium on my Android phone for over a month with no issues. Just recently, my scan file sizes are much to large to be practical and when I use the app to compress them it doesn't even make it 1mb smaller. For example if my scans are 20mb, even the highest compression type would only make it 19.1mb. in the past it would have reduced it to about 5mb. I have all of the AI features off, black and white only, using the same phone scanning the same papers I always have. Please help because as of now I'm paying for something that I can't even use. Thanks 

Telah membayar namun masih sebagai free user…Sudah mencoba sign out dan sign in kembali hasil tetap sama.

I am writing to see if I could request a refund for a recent subscription. I intended to sign up for a one-month trial, but I accidentally selected the annual plan. I cancelled the subscription within minutes of the transaction, but a refund was not automatically issued. Given that I cancelled immediately and am well within the 14-day "cooling-off" period, I would like to request a full refund of the annual fee.

Tenho a problema da cobrança que ainda continua até agora, mesmo que já me tinha mudado o cartão.Isso ainda continua depois de 2 anos e a cobrança ainda continua.Peço de uma solução para isso. Para não continua de ter mais esse problema. 

Lo mismo q puse antes...quiero seleccionar varios archivos para compartir pero solo me deja hacerlo de a uno ahora.

I pay yearly for the acrobat premium of 69.99 . While scrutinising my statement i noticed a charge recurring for adobe or 19.99 plus tax . Not sure what this is for and how do i go about canceling it . 

To: Adobe Billing/Customer Support Dear Adobe Support Team, I am writing to request the immediate cancellation and a full refund for an Adobe cloud subscription associated with the email address:[P.I removed by Moderator] This subscription was activated by automaticed on 18/02/2026. I don’t know this will automated debit by my card. This money covers my basic monthly expenses, and this unexpected expense will out a heavy financial burden on me. Account Details:Account Name: [P.I removed by moderator] Subscription Start Date: 18/02/2026 Request: Immediate full refund to the original payment method.Cancelled email:cancelled email : [P.I Removed by Moderator] cancelled number : AB06986100075CSG

I've been debited without explaining anything about what the hell autopsy is. I was only said free trial for so and so days 

scan a single page save the scan as a .pdf file “Rename” the file to any name greater than 20 characters long. “Send a Copy” to, for example, Evenote. The file name is always truncated to 20 characters long.

Hi , With out any notice amount has been transferred from my credit card.

Using my iPhone I scan the Document and the PDF is created. I rename the document. Then it begins to upload then says “Waiting to upload” for days or weeks. then i shut down the phone to lose the document and to start this process all over. I have logged out of my phone and as well off my PC. Nothing seems to fix this issue. I also noticed that the same issue has been going on for the past 6 years and no fix has come. Can we get a ETAS on a fix for the Adobe Scan App uploading error?

Hi!I have not cancelled the free trial on time for Adobe Scan and I have been charged with the full uear subscription. This happened last Feb 17. 2026 which is within the allowable refund time, however google wouldn't refund the purchase.  I would like to ask for assistance for the refund process via adobe if possible.  

Issues in Long File names while editing any file name after saving it.File name should to be allowed to be long enough to write as per user requirement.  Anyone facing same issues??

Subject: REFUND REQUEST: Accidental Subscription  To: Adobe Billing/Customer Support Dear Adobe Support Team, I am writing to request the immediate cancellation and a full refund for an Adobe Scan subscription associated with the email address:[P.I removed by Moderator] This subscription was activated accidentally by my children on 06/02/2026. As this was an unauthorized purchase, I have not used the premium features. These funds represent my essential monthly savings, and the unexpected charge is a significant financial burden. Account Details:Account Name: [P.I removed by moderator] Subscription Start Date: 06/02/2026 Request: Immediate deactivation and full refund to the original payment method. I would appreciate your urgent assistance in processing this refund and confirming the cancellation in writing. Thank you for your understanding and help. Sincerely,Gayathri.

Salve mi sono abbonato ad adobe Scan per 1 mese. Ho sbagliato piano tariffario. Vorrei sostituirlo. 

I want to change my current subscription payment method from one card to another

Fui cobrado agora na minha fatura de cartão de crédito por um plano anual da Adobe Scan que não assinei, como proceder para receber meu estorno no cartão, já cancelei a assinatura.

Even though I can select all of my scanned PDFs, there is no download button in the top right of the Adobe scan page, only an "upload files" button and a folder to the left of it with a plus sign, neither of which lead to downloading.  So how do I download/export/save my adobe scan documents/pdfs to my USB Flash drive on my computer?

I have a subscription for Creative Cloud, and one of the included apps is Adobe Scan. When I click on the link to get the app on my phone, it sends through GooglePlay to install. That is absolutely fine! But it asks me if I want a free trial for 7 days or sign up for a paid subscription. I am already paying for a subscription. The app does not give me an option to sign in with my credentials. Am I doing something wrong?

Hola, por favor solicito un reembolso de una suscripción de Adobe scan. Yo no necesito aquella aplicación, solo quería probarlo pero ya me debitaron y busque en la página de Adobe un asistente en línea y dicen que están ocupados por eso estoy aquí. Puse una queja en Google play pero me manifiestan que debo comunicarme con ustedes. Ayúdeme con el reembolso ya que no he usado este servicio. Hola,Solicito el reembolso de una suscripción de Adobe Scan que se cobró sin mi autorización. Solo quería probar la aplicación, pero ya se realizó el débito.Intenté resolverlo directamente con Adobe a través de su asistente en línea, pero indicaban estar ocupados. También presenté una queja en Google Play, donde me informaron que debo contactarlos a ustedes.**Por favor, ayúdenme con el reembolso**, ya que no he utilizado el servicio premium. Agradecería su pronta gestión.Quedo atento a su respuesta.Saludos cordiales,

I am writing to request your assistance regarding the recovery of my personal documents that were accidentally deleted from my Adobe account. These documents were very important and were stored within the Adobe application (such as Adobe Scan / Adobe Acrobat). Despite checking all possible locations, including the Trash/Deleted files section and cloud storage, I have been unable to locate or restore the deleted documents. I kindly request you to please check from your end whether these files can be recovered through backup or any other internal recovery process.