Questions

Hello All, Is there a way to log into Adobe scan via web browser and download the documents that I previously scanned through my mobile app? 

Until about a week ago all my scans included color, but now none of them do.  I can't find any settings that control that.  Could Adobe make a change to their app? There is some bright very vivid red in the document I just scanned but no red in the result.

1. J'ai fait des scans2. Je les ai envoyé sur mon Onedrive2. Je les ai supprimés de Adobe scan3. Je les ai ensuite mis sur mon mac4.J'ai  procédé une commande claude cowork et il a supprimés et le fichier n'est pas dans la corbeille. 5. Je veux récupérer les scans supprimé dans Adobe Scan

Hello,I have a problem, I subscribed the premium on Adobe scan mobile to save a 232 pages documents (a book) but each time I try to save even just 10 or 20 pages, the application stop and I can't save them.. How can I save this document even in many times?(Ps. My phone is a Fairphone 6 /Android)Thank you for your help

Bonjour, sur l’Apple Store dans les achats intégrés, vous indiquez différents prix sur le plan Adobe Scan Premium un an et quand on va sur l’application pour proposer qu’un prix de 10,99 € / mois cela fait 131,92 € / an. Je comprends pas bien.merci de m’éclairer avant d’acheter.cordialementNicolas 

While scanning a document, the option of " keep scanning" has automatically disappeared from Adobe scan. How to restore it......please help urgently because I am not able to scan the subsequent pages. Help required immediately please 

Send me email

I’ve been a loyal user of Adobe Scan for many years, but recently I noticed that some newer tools are actually producing cleaner and sharper scanning results compared to Adobe Scan.I’m curious to know if the core scanning and image-processing algorithm for Adobe Scan is still actively being improved? Specifically, are there plans or ongoing updates for features like shadow removal, color correction, and text sharpening?I really love the app and the ecosystem, so I hope to see the scanning quality updated and kept competitive with newer tools. Any insights from staff or the community would be greatly appreciated!

Dear Support,I subscribed to the Adobe Scan Premium trial on 5 August 2026 with auto-renewal enabled. I cancelled the subscription on 11 August 2026, i.e. on the 6th day of the trial period. However, despite cancellation within the trial period, the full annual subscription amount was charged on 11 August 2026.The Adobe Scan app clearly shows that the subscription was cancelled on 11 August 2026.The subscription have been processed directly through the Adobe Scan app. I have also cancelled the auto-payment mandate.I request you to kindly refund the full annual subscription amount to the original payment method. I can provide screenshots of the cancellation details and the amount debited, if required.Kindly review the matter and assist with the refund at the earliest.Regards

Se acabó el periodo de prueba no me gustó cancele la suscripción y de igual forma se realizó el débito automático, quisiera realizan la  investigación ,devolución y la gestión pertinente lo más antes posible.

Why the payment for free subscription was taken before time ? I started on on 03.09 about nun so the normal subscription should start on 10th at the same time - please explain and refund the money subscription is cancelled 

J’étais été facturé 8 euros en septembre alors que j’ai résilié en mars 2026. Comment me faire rembourser et comment faire que cela n’arrive plus ? 

Are there connectors like Claude or chatgpt

Mistakenly I had selected my office ID rater than my old person ID where all subscription was there now due to change of ID I am not able to access my all scan data on my old mail  Is there any option to switch my subscription from one mail to other

Ich kann mein Abo nicht nutzen. Steht nur es gibt schon ein Abo soll mich ausloggen und eu anmelden. Habe es gemacht funktioniert trotzdem nicht.

How to get my previous scanned documents 

Hello,I subscribed to the free trial, but unfortunately I forgot to cancel the subscription, and the payment was automatically charged.This money was set aside for my child’s medication, so I urgently need it for an important medical expense.I kindly ask you to consider my situation and issue a full refund for the subscription charge. I would also appreciate it if you could cancel the subscription to prevent any future charges.Thank you very much for your understanding and help.Best regardsAlikhan

I want to recover my deleted scan by mistake please help me to restore it my younger brother deleted it . Please help i really want to back up Please help 

Неделя бесплатная. Решил попробовать. В итоге снялись деньги за месячную подписку. Какого? )

Peux pas ouvrir une notice de montage d'un article. Pourquoi ? 

The Adobe scan app has the potential to be a great product for doing archival work. However, a feature that is sorely missing is a remote shutter feature. This is a critical feature that allows the app to be used on a tripod without physically touching the camera.Adobe -- PLEASE -- look into an option to remote click a picture. The iPhone photo app already has this option. A pair of headphones, Bluetooth keyboard or remote can snap a picture.We also need the flexibility to use an external macro lens for close up shots of small text. The focus and zoom are too grainy through the app alone.This will save my back and arms countless hours in archival scans and photography.Thanks!

Haven't deleted any files in Adobe Scan. Yet all files are missing from my app and cloud server. Cannot retrieve any files, as no files are available to be retrieved at Adobe.com. Kindly guide me in retrieving it if possible. Last 5 years data are lost.

hi I forgot to cancel my subscription before the free trial ended. Can I please get a refund on the month that I got charged for.

I paid for a premium subscription but in the app is not working for it