Questions

I sign up for the trial and canceled my membership few days before expired. Now Adobe tries to charge me for my memebrship. Why is that?

Good evening,  I had a student plan for one year (2024-2025) (19,83 euros per month). From October (2025), I switched my account to a new one becouse my school gave me the license. I thought that my previous plan would have been simply changed with tha one that I'm using now, because the email required to access is the same.  Unfortunately the previous plan upgraded authomatically in an annual one, without my knowledge, and it took two monthly payments (40,99 euros each), without even acceding to that profile, because of course, I was using the license from my school.  If I try to cancel the plan now from the site it asks me a fee of 250 euros. May you help me? I ask for refound and cancellation of the annual plan. The profile e-mail <Removed by Moderator>

Hello,I am posting here as a last resort because I am stuck in an endless "5-7 business day" loop with standard support. Case Number: ADB-42811846-M5N5 The Issue: Over a month ago, I purchased a 1-year Lightroom prepaid code from Newegg. When I redeemed it, the system created a parallel subscription instead of extending my existing plan. I contacted support, and the agent canceled the "new" parallel plan and promised that a replacement redemption code would be emailed to me so I could correctly apply the 12 months to my account. The Problem: It has been over 30 days. I have followed up via phone and chat multiple times. Every single time, I am told the case is "escalated" and that I must "wait 5-7 business days." I have now waited through four of these cycles with zero resolution and no email. I am a teacher and a dedicated photographer (shooting on a Sony A7RIII); I rely on this software for my workflow. It is incredibly frustrating to have paid for a year of servi

i subscribed to the 7-day free trial for creative cloud pro, but was instead charged afterwards. i immediately cancelled the subscription and then after that, i received a cancellation confirmation email, but no refund was mentioned.I also checked my bank account and there is no refund yet.please help

I canceled my free trial but money is deducted from my account.When it gonna be refund and how it is possible 

Hi. i dont understand why it has been paid ( Ordernumber:  AD04610727000CUS )I never used your service and i dont know under stand why it has been paid.Please refund and i don't wanna use any service right now. Please update about this problem within today, thaks

Good day, i used the free trail option on the 21st of December and canceled on the same day, even an email was sent to  show that i did cancel the free trail, but today i am being billed , can someone help me( i am a student so i need this to be sorted out as soon as possible ) thank you 

Hello! My Creative Cloud subscription, which has been active for a year, has been renewed annually today. I do not wish to continue using it. How can I cancel my subscription and receive a refund? The money that is deducted from my card annually will be refunded, won't it?

Hi, I have paid for premium but I am not able to use premium features. As suggested in one of the other posts I have tried to restore purchase but in vain 

 Live in Egypt. Behance Pro checkout shows:- Turkish Lira (TRY) prices- Egyptian Visa card declined (Bank of Alexandria)Previous Turkish Creator Cloud Pro plan canceled by agent.No active subscriptions.Cannot change country/region in account settings.Need account region changed to Egypt to subscribe.Screenshots attached.

After I have cancelled my subscription, how can I refund my annual subscription? I didn't notice that it will automatically refunded to my bank. Please I need my money back! 

Après m'avoir débité quelques dizaines de francs pour un soi-disant essai gratuit.. payant... Maintenant je ne peux pas voir ma formule d'abonnement depuis mon compte. Alors que je suis à la fin de la période. De même, impossible de connaître le montant du renouvellement, si je souhaite le faire.   [moderator deleted abuse]

Hablé con el centro de ayuda de Adobe y me dijeron que me harían un reembolso, me dieron el número de mi caso, sin embargo, un día después cerraron mi caso sin haberme hecho el reembolso (se que es de 5 a 10 días hábiles) pero no deberían cerrarlo hasta que me reembolsen. Ahora no se si me devolverán el dinero o no. Volví a hablar con el centro de ayuda pero decía que no habían agentes para responderme y esto ya lo he hecho varias veces en el día y es la misma respuesta. Por favor ayuda porque son casi 20 dólares y necesito mi dinero!  

Adquirí el plan gratuito de 7 días y decía que después del 23 de diciembre si NO PAGABA se cancelaría AUTOMÁTICAMENTE LA INSCRIPCIÓN . Resulta que ayer, 26 de diciembre, realizaron un cobro a mi cuenta por $18.612 y se suponía que el plan ya se había desactivado. 

Hello can anyone urgently give me a contact at Adobe Customer service to make a complaint! This is deplorable. I've seen similar threads in 2021 and 2024 people cancelling then still being charged I took a screenshot of my cancellation and today I get a 'payment issue' email. Well I cancelled. 

My payment attempts failed multiple times and now I cannot remove or replace my payment method.How Adobe reset the payment method and remove the blocked card so I can add a new one or the same card? 

Hello, I am having a similar issue. I want a complete refund 

Llevo casi un mes con este problema, tenía múltiples reembolsos activos y el dinero jamás me llegó para PhotoShop e Illustrator, solo me llegó el reembolso más barato de todos, el resto de mi dinero jamás lo volví a ver. Los agentes de Adobe no son de ayuda, llevo un mes intentando que me solucionen mi problema y les adjunto pruebas, la única respuesta que recibo de parte de ellos es que mi dinero ya fue reembolsado y que no me van a cobrar nada porque no tengo planes activos, en este punto ya tengo los chats bloqueados de Agentes (al menos la última vez que intenté), y los agentes tampoco me ayudan, simplemente cierran el chat. El otro problema es que constantemente recibo notificaciones en uno de mis bancos por intentos de cobro de parte de Adobe, cuando no tengo ningún plan activo, porque todos los cancelé. Ésta madrugada me cobraron con éxito en otro banco un plan que jamás en mi vida he usado ni conocía de su existencia, no entiendo como lograron cobrarme por eso. Necesito ayuda u

i can't purchase any subscription in adobe firefly it always says We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.please help

최초 구독하고 일주일 잠시 사용했는데 14일이 지나서 결제가 되었습니다. 환불 부탁드리겠습니다ㅠㅠㅠㅠㅠ

On December 17th, I started a trial of Acrobat Pro, which I canceled the same day. However, on December 25th, I was charged for the Adobe AI service, which was part of the package I had started the free trial of. Why did they charge me, given that I canceled during the trial period? I want my money back.

how do you cancel trail subscription??

My Lightroom subscription was expiring at the beginning of December.   I purchased a new license (black friday special) -- keep in mind it was the EXACT SAME PLAN that I already had.  When I went to apply it to my expiring plan, it created a new plan instead -- which would have been Ok, I guess, if my original plan had expired - but it hadn't, I still had about 10 days remaining.  So, shifting to the new plan would have cost me those 10 days on the license (in retrospect, it would have been better to just have lost those 10 days). I contacted adobe support.  They canceled the new plan (and couldn't reactivate the license key); I was told that it would need to be escalated to Adobe's ‘back end team’ in order for them to create a new key.  I was told it would be 5-8 business days. This was Nov 29.  I've contacted Adobe multiple times since then and have just been told that "they're working on it" or "its been escalated". At this point -- December 2

Hallo,I bought the Creative Cloud Photo Abo 1 TB as a BLack Friday offer.Now I have in my acount my old Photo Abo 20 GB which needs a new payment in January 2026and the new Photo Abo 1 TB which is already activ for the next year. I learnt that I can have both active. But now I found out, that there is no more Adobe Express included in my new 1 TB Abo! What can I do to get Adobe Express? Will it be gone when my old 20 GB isover? Please help, I use it a lot and need it. 

I accidentallly cancelled my subscription. I want to keep it.