Questions

Hey all, so I'm thinking about getting creative cloud if I can get the teacher discount. I'm a Head Start teacher through the local county children's commission. This is obviously a federal education program, so I'd THINK that I would be able to get it, but I read the Adobe page explaining different teacher discounts and I'm still not sure. (https://www.adobe.com/offer-terms/student-teacher-eligibility.html) Our branch of HS is handled by a county nonprofit (each branch goes through a different nonprofit depending on the county and locality; Albina Head Start in Multnomah county is run through a different nonprofit organization with a different director, for instance). So I don't have an .edu or .gov email-- it's .org. I can call/chat with Adobe directly about this, of course, but I thought I'd try to get some feedback here first on whether teachers who aren't K-12 have had success with getting the discount. Thoughts??

I have been charged double (twice a month) for more than a year. I would like to get someone from Adobe to resolve this issue but it seems so difficult. I received an email from Adobe with a case number but I can't even seem to find where I can look up. 

Hello,I have an Adobe Photography Plan (20GB) on an annual plan, paid monthly, purchased in the UK while I was studying there. My subscription started on 12 Jan 2024, so the 12-month commitment ended on 12 Jan 2025.It is now August 2025, so I believe my plan should be on a rolling monthly basis. However, when I check Manage Plan, it still says:“You’ll be charged an early cancellation fee: £24.96”Could someone please clarify:Has my plan moved to a rolling monthly contract after January 2025?Why is the early cancellation fee still appearing, and how can I cancel now without being charged incorrectly?Also, I have now moved back to India permanently. I would like to switch my account’s country/region from the UK to India and continue with the Photography Plan (20GB), but I also need to ensure my Adobe Portfolio site, Behance profile, and cloud files are preserved during the transition.Could you please advise:3. What is the safest way to transfer my account and data to the India region with

Hi I want my refund because you guyz are charging me cancellation fee and I tried several times before to cancel my subscription but it was not getting cancelled and today when it's finally somehow cancelled you are charging me $31 for it

Hallo, ich möchte mein Abo kündigen

8월12일 실수로 포토샵을 구매해버려 사용하지 않고 바로 취소 했습니다, 환불 부탁드립니다.

So my subscription ended on the 8th and on the 10th I decided to renew. I have received my invoice and I can see that the subscription is active on my apple account but my phone app and my laptop app still asks me to renew my subscription. Is there a way for me to refresh the account status?

Dear all, I had a trial adobe pro subscription valid until 7/8 and cancelled it in a timely manner on 7/7. Unfortunately, afterwards, Adobe still collected the money from my bank account on 7/9. Hence, I sent the cancellation confirmation to my bank which contacted Adobe. They confirmed that they'll refund the money as soon as possible.However, now, one month later in August, they tried again to collect the fees for the Adobe Pro subscription. I've now been searching for an additional way to cancel my subscription or to get in touch with someone from Adobe for days - my bank has been in contact but didn't achieve anything. Does anyone of you know who I can contact to clarify this issue? Thanks a lot inadvance for your support! Best regards,Anna Bachmann

Please cancel my free trial subscription. 

Hi everybody, I don't know where put this question so I'll write here: I'm buying an subscription with all apps. but I'm using only Photoshop, Dreamweaver, Adobe XD and some times also Illustrator., If I pay for only this apps, the cost is abnorme. But to pay 61,00€ to have all apps and to use only 3/4 apps isn't convenience. Are there some discount? If Yes how can I get it? If not, is there the possibility to have a price in base to the apps that you use or interest? for example if you want all apps, by 61,00 €. If you want only some app, like photoshop, illustrator, adobe xd, pay something like 12,00 € and inf you want add a new app you add 3/4€ to your subscription. If you want 15 apps you'll pay 45,00 € and so on. It is incredible that in 2022 I've to pay for something of digital that I don't use and I dont care only becase adobe wants to steal my money!!!!!! Please, can you give us a solution?

Не могу оплатить подписки Lightroom хотя живу и нахожусь в Турции

helloi try to buy you product from the card which i already paid for photoshopbut its not working

Buenas tardes. Necesito cancelar el pago a mi plan o suscripción. ¿Alguna idea de cómo se realiza el procedimiento? 

어제 결제 완료되고 오늘 플랜 업데이트를 햇는데 또 결제 되었어요 환불주세요

i went to the adobe site which didn't even ask me to make an account and straight up told me that i could have a free trial, i entered my banking information it told me that it was successful then it asked for my e-mail then password, i hadn't entered a password and i refreshed the page by reflexe,it failed to load so i quit and tried to go back to adobe that's when i noticed that i had entered the wrong e-mail adress so i have no access back to the account, will i be charged for anything ? if yes how do i cancel it ? this is another account

Tengo Creative Cloud y con él ya, descargue After Effects en problema es que al momento de abrir After Effects me dice que tengo que pagar, yo tenía entendido que ya venía en el paquete que pague.

This may be a crazy question but my adobe account is fixing to renew and I pay for the Adobe Acrobat Pro and the Adobe Acrobat PDF pack.  Do I need both of these or does the Adobe Acrobat Pro do everything that the Adobe Acrobat PDF pack does?  

2025년 7월26일 22:40에 포토샵 결제한 내역이 카드사에 남아있는데 어도비에서는 포토샵 사용이 안됨. 구독한 플랜이 없다고 나옴. 결제 취소 어떻게 해야할까요? 

Hello, i switched to a team subscription with a company and didnt cancel my personal subscription, my credit card still getting billed for it every month and i want to suspend it, but i cant access my old plans to stop it, any solutions?Thank you

Please refund me and cancel this I didn't sign up for this at all . 

Hello,I recently noticed a charge for Adobe Lightroom processed via Adyen on my credit card statement. I would like to cancel this recurring subscription immediately. Unfortunately, I cannot find the exact account associated with this payment, so I kindly request that you look it up using my payment details below. Payment Details:Payment date: 2025-08-11Amount: ₩13,200(Korean Won)Card (last 4 digits): 5717 (shinhan Card)Please proceed with canceling the subscription and stopping any future payments.Thank you for your assistance.

hi, I did not recieve any emails from Adobe telling me I am still being charged. I have an Enterprise Account with NVIDIA. I dont need the products. Silly me I never saw the charges on my credit card as they appear under my old credit card. Only used Adobe once. What do I do? and so hard to speak to a customer support person...

Hi, I signed up for a free trial of Adobe creative cloud and made sure to cancel the day before the trial period ended. I was still billed for a subscription. Does anyone know how to get a refund for wrongful billing around here? Thanks

I bought a plan and paid for it. There seeems to be an "internal issue" at Adobes end due to which they've not enabled my plan yet even after taking my money. Now it's 4 days and 10-15 conversations with the customer care AND two of their "supervisors" but to no effect. They just promise to fix the problem within 24 hours and then completely disappear. PATHETIC behaviour. Is there any escalation matrix or a grievance email id/ phone number for adobe? I can't find anything on their website and going back to the helpdesk restarts the same chat and same frustrating set of conversations with zero impact.