Questions

Hello, I wanted to try lightroom premium for samsung but an error (already bought) came up. (Attached image) I've tried reinstalling and clearing cache too. Not sure what to do now

Hi it wont let me cancel my subscription and keeps telling me i have to pay for it but i have tried to cancel it

Hi, My husband, who had an account, has suddenly died. i want to cancel his Adobe Acrpro subs. Please point me in the right direction. I cant sign in to his account as i dont have the logins . many thanks.  Louise

hey guys, I'm trying to cancel my subscription,but whenever I go to the "Manage Account" section, I see a message saying: "We’ve received payment for your new plan. You’ll be able to manage this plan shortly."I'm not sure why this is happening, but I would really appreciate your help in canceling my current plan. Please let me know what steps I need to take or if you can assist me directly.Thank you for your support.

I cancelled 12 days after I tried the Adobe CC apps. I still haven't gotten my refund. 

Hello, I got the subscription to adobe lightroom on my mobile then on my MacBook through Apple. I am currently subscribed to my MacBook account and it is not allowing me to access adobe on my Mac. All of my photos are in that account how do I get back into it? Please help I have clients photos in there.

Hi everyone,I need some help with an issue. On April 23rd, I noticed that my free trial had expired and I was charged £47.99 for a subscription. I immediately canceled it, and now there’s nothing showing under my account except the invoice for £47.99.I haven’t received a refund or any confirmation of the cancellation. Under the “Plans” tab, there’s nothing listed, and the main page only gives me the option to renew the plan.What should I do next?Thanks in advance!

We are now having a similar issue with invoicing by Adobe. Normally, when we go to our "Plan" we can bring up any invoice we want – in practice this is just the last three months so that we can complete VAT Return. When we call up our "Plan" now, the screen looks different and when we call up invoices, the Adobe screen presents us with our very first invoice only (this is 10 years old).  If we try to look at that, it tells us that we have no invoice history.  But the real point is that we have not yet found a way to look at the recent invoices.  This is a considerable concern because we cannot now complete our VAT return with just a few days left before our outsource accountancy provider must have the information in order to comply with legal requirements.  Any suggestions for solving this would be greatly appreciated.

 "I would like to request a refund for an annual subscription fee that was deducted from my account despite canceling the subscription immediately after signing up. Could you please guide me through the refund process?"

BonjourMa carte bancaire est arrivée à échéance, je rentre ma nouvelle carte, je règle le prélèvement en cours, ma banque accepte le paiement, mais rien n'est prélevé et un bandeau s'affiche sans arrêt me disant que je dois modifier mes coordonnées bancaires. J'ai refait plusieurs fois la manipulation, mais rien n'y fait, ma nouvelle carte n'est pas prise en compte. Pouvez_vous m'aider ? Je ne veux pas que mon abonnement soit suspendu !!Merci beaucoup.Didier Mur

How to delete my credit card details

cancel my free trial 

Hello,I extended my subscription yesterday by a year with the help of support, unfortunately today I wanted to log in and it shows me that I do not have a paid subscription. More than 24 hours have passed since the purchase. Additionally, I took Adobe Acrobat AI and it shows me in the account.

Hello,I noticed that the automatic renewal of my subscription scheduled for May will increase from €47.99 to €67. That’s quite a significant jump, especially for a small business owner like me.Could you please explain this change?Since the general price increase happened back in 2023, I’m surprised to see my rate changing now, considering it has remained the same since 2022.I must admit, this is going to be difficult for me.

I have been waiting for 3 hours now for someone to take my support question. Three hours! Adobe tried to make me "talk" to their robots but I need to talk to a person - but there are no humans at Adobe Support.Or are they having the longest cooffe break ever?No.There is no one there! But they do take our money every month.Is it even legal to take customers money and not deliver the whole package but pretend like you would? 

 I've entered two of my debit cards, and neither is accepted, even though I have enough balance.I tried to purchase the subscription a while ago, but I was charged, but I couldn't access the program. I received a refund shortly after. I'm from Mexico and would like to know if there's a solution.

This is similar problem as https://community.adobe.com/t5/account-payment-plan-discussions/i-am-being-charged-a-monthly-amount-for-a-product-that-is-not-listed-in-my-plans/m-p/15170620#M62220 , last month I tried Adobe Pro and I cancelled it few days after - within the trial period, since I didn't see any acive plans after cancelation I though that's it, but imagine my suprise when today I got billed for monthly subscription of Adobe Pro, I see in my orders a monthly invoice tight to my original order of 0.0 EUR (which was the free trial that I cancelled).    Now what the hell am I supposed to do, I searched for an email or phone to talk with someone, but all you have is the virtuallassistant which tells me that in order to talk to agent I need to have an active plan - if I don't have any plans then why do you bill me ... see the screenshots, how do I cancel something that I don't have?   To save some time, I don't have any other email tight to account and I di

I pretty urgently need to update my billing date to the 2nd of the month but I can't seem to find a SINGLE way to contact an actual customer support rep. The forums also seem to be completely blank. I'm using the personal CC subscription with the student discount applied if that makes any difference. Thanks in advance.

Salut salut,J'ai pris un abonnement à After Effects en Mars 2024 pour une prod, donc ça fait un an, et pourtant j'ai toujours des frais de "résiliation anticipée" quand j'essaye d'annuler ma formule ? Je ne comprends pas très bien pourquoi, quelqu'un a une idée de comment juste annuler ma formule ?Merci et bonne journée !

Finding a way to contact Adobe support about an important situation regarding fraud through their company is ridiculous.  I have clicked everywhere to find an email or phone number.  I keep being directed to AI assistant.  Ai won't help if I have not purchased anything. Hence my card is being charged for your product and i have NEVER PURCHASED YOUR PRODUCT.  There needs to be a way to contact you.  period.  Obviously you didn't verify the purchaser.  you just took a card that belonged to someone else.  I need help and i need it soon.  I would hope that a company this size would care about fraud.

i made a payment twice in one month,the first time on April 13,the second time on april 22 and until may 19,how can i get my money back or extend it until june 19!?

I am having the same issue. The due date was 30th April and they sent an invoice stating that the payment has been made, but not a single rupee has been deducted from my bank account and the payment method shows credit card whereas I have used debit card for my initial payment. Did your issue get resolved ? If so do let me know how to fix. Thank you 

Why do recieve a message from Google saying the mailbox is full whenever I email?

HiI have added a new visa/amex card and wanna remove the older one. There is no option for that. Any idea?

Hi Adobe, I just want to ask if how much that I need to pay in this Apps because I recently observe that after I paid the Php100 pesos. you want to debiting me again worth of Php195. can you explain this?