Questions

HiI am trying to subscribe for an adobe plan with a valid credit card in india. Adobe website is not even trying to contact my credit card company and saying card details not valid. My Bank send me an sms when a transaction on my card fails. Whenever adobe said card details not valid, my bank did not send any sms saying that transaction failed. So is even adobe verifying my card details with my bank or saying based on an assumption? Is Adobe still selling in India or not ? Is there any reseller from which i can buy ? Can i buy from amazon.com, will it be valid for india or will be valid in usa only ? Regards

Ich habe ein Test-Abo "Acrobat Pro" gewählt, nach dem Test-Abo wurden mir dann die 24 Euro abgezogen. So weit so gut. Jetzt, nach etwa 20 Tagen möchte ich das Abo wieder kündigen, aber anscheinend ist es ein Jahres-Abo und die Kündigung würde mich 130 Euro kosten. Ich bin mir ziemlich sicher, dass bei der Abo-Wahl nichts von jährlich, sondern nur etwas von monatlich dran stand.

Looks like purchasing Lr and PS in a bundle is impossible at the moment, at least from Poland. In total I've tried 3 different banks, 4 different cards, 3 devices and 2 payment methods (card / PayPal). Cards data is for sure valid - it's stored in my browser and it's been used multiple times.From what I've found the problem regarding card method is related to wrong card validation. When it comes to PayPal this is probably web service that is not working correctly - payment goes to Adobe, but is rejected and comes back to my account after couple of minutes.Support was not helpful at all. I've heard from them that "PayPal sometimes work".

Good morning,We are your client from Poland and we need residence certificate from your company.Would you be so kind and send us a residence certificate for 2024?Polish law requires the submission of such a certificate for tax purposes.I would appreciate your help.Thank you! Rafal

I am writing to request a tax residency certificate for the year 2024

I was charged twice within two days for this subscription I forgot about and of course, there is no email or phone number for me to call. I've tried talking to the AI chatbot that Adobe provides but they don't even understand my question. I need a real person to help me right now to get my money back because at this point it is theft, they have no information to get my money back at all and they know that. I shouldn't have been charged twice no matter the circumstances, I can understand the first charge because I forgot about this subscription but I need my almost 100sar back now. Now I would appreciate it if someone could help me. I will leave my email down below so I can finally be helped by someone

Quiero quitar la tarjeta para ya no seguir pagando 

I subscribed to adobe after effects and canceled within 14 days, according to the terms I should get a refund but now it has been 8 days and I still haven't received the refund. why is that? what should I do to get the refund?

Hello, I am new here, so recently I took adobe creative cloud subscription and the free trial was supposed to end today. And in invoice its showing the invoice of transaction for todays date that is 5 march but money is not deducted from the account. So can someone please help me regarding this

Hello, I canceled my subscription about a month ago, but this month I was charged the full annual fee, how do I get a refund?

I am trying to get more credits to use the text to video generator, but we tried to purchase the subscription and the page keeps freezing. 

I have been getting charged monthly for adobe acrobat and when I went to cancel my subscription it says I have no subscription. I've checked on desktop and mobile but for some reason it says I'm not even a member. Is there a way someone can cancel my account? Or am I doing something wrong?

Por favor, necesito que las facturas se emitan a nombre de la empresa con el IVA correspondiente (16%), les envio la CONSTANCIA DE SITUACION FISCAL . Si es posible, podrian enviarnos las facturas del 2024 y las del 2025? Quedamos en espera de sus comentarios. Saludos y gracias

iam getting error message when i try to pay for premium, Iam trying from India for my business.[Mod: Removed screnshot of customer's personal information]

I don't have a credit card, I would like you to use the paysafecard payment method

Halo selamat sore kepada Adobe yang terhormat disini saya sudah mendownload Lightroom saat saya login ke Lightroom pake akun google yaitu <email removed-kglad> akun yang ini tapi saat saya login terjadi "kesalahan saat megautentikasi coba lagi nanti" saya memohon untuk memperbaiki saat saya login terimakasih kepada Adobe yang terhormat.

Buongiorno,il 24/02/2025 ho effettuato l'acquisto del piano per studenti. Non mi ha dato problemi fini a ieri, quando non mi ha più permesso ad accedere alle applicazioni e non riconosce il fatto di aver fatto un abbonamento, nonostante i soldi me li abbiano presi.Come posso fare? 

 I ended the plan at the end of January because I didn't have to do it while using the 23100 won plan But all of a sudden, 4,7300 won was paid. Did Adobe pay my card at will? I don't have to use adobe anymore, what's the case with this or you're cheating on me

Hi, I have been over-charged for a year and just realised! I took a free subscription and cancelled but ADOBE continued to bill me quietly for a year! 

El dia de ayer (31/01/2025) ADOBE realizo dos debitos por el mismo importe correspondientes al mismo periodo. Es decir, abone dos veces el mismo mes. Como se resuelve esto? Donde solicito que ese saldo a favor me cubra el proximo mes, febrero. Pregunto porque en mi perfil figura que en febrero volveran a realizar el debito que corresponde a la cuota mensual. En el medio me enviaron un mail, automatico calculo, indicando que no pudieron debitar y dandome instrucciones para corregir el medio de pago. Solo corrobore que el medio de pago estaba ok ya que lo utilizo con muchos otros servicios. Tengo los dos comprobantes de debito, cada uno de ellos con su correspondiente numero de operacion. Espero alguien pueda indicarme a quien debo referirme para poder solucionar este tema. Muchas gracias!

I too would like to switch to prepaying for an annual membership for a single app, as opposed to my current monthly billing membership.Tell me how, thanks.

I cancelled my adobe animate free trial early, and today i checked the app again, and adobe animate is still working and allowing me to use it. from what I know, this should not be possible and my access should've ended the moment i cancelled the trial. the app shows that I still have a free trial to the app and that I have 7 days left even though today, jun 18th, should've been my last day since i got the 7 day free trial on the 11th. I tried to cancel the free trial again by going to my account page and managing my plans, but this free trial is not listed there and it only lists the one I got on the 11th, as cancelled. I don't know what to do and no one else seems to have had this issue. I don't want to be charged. I also got a cancellation confirmation in my mail from when i cancelled the trial, so I know that i did in fact cancel it. 

I am trying to check my billing history and I kept getting directed to the Adobe Store link but it never loads and i keep getting a 404 error.  When i manually go to shop.adobe.com, it loads but redirects me back to adobe.com account details and i still can't access my billing information tied to shop.adobe. I see other threads that are similar so this is a recurring issue? I cant seem to chat with a real agent and this is frustrating me. Please help. thank you.

Hello,I used to use the adobe flyfire package but now I don't need to use it. And in the past I have not used Adobe software. However, on January 17, 2025, Adobe deducted the service fee from my bank account. Now I don't need to use it and want to get a refund. I hope to get support.Thank.

I need to remove the plan, also I need to remove my card from payment.Why you didn't allow your users to remove the credit card if the payment failed! I don't need to update it. I need to remove the credit card and remove the plan itself, and you don't allow it.Always I'm asked to update the plan without any other action for deleting!!!!!!!!!!!!!!!!!!