Questions

Hi, I am writing in hopes that someone will understand what I have been going through and help me.  I have a learning disibility after a accident and I'm sure  used to use some adobe programs before my accident.  I thought at least adobe would have some entry level programs for fixing my photography projects  This was not the case, but not only that, since January, I have been weekly trying to cancel these payemets from coming out of my savngs account.  Since January I have paid over 500 dollars for apps that I have maybe opened once. I don't understand why there is no cancel my subscription button. I don't have a lot of income as it is and now this is stating to hurt my rental money.  I guess this is my fault to think this would have a some easier to understanD wording in it to learn, but when there is no way to cancel.  I'm asking for you to help me cancel and any kind of refund. If I used it, it would make sence, but the most I did with this progra

The way they set up their subscription service feels a whole lot like a scam. There was a free trial set up, and they make no iniative to send a courtesy reminder of your payments at all, so, like most busy people it is very easy to overlook the end of your trial. But instead of having some integrity and reminding you, they take your money and you enter into a "contract" for a year. This is also something they focus very little attention to if you are signign up. From there, if you cancel early it is a $99.95 fee to terminate early, on top of whatever months you have already paid for an unused service. It truly is so sleazy and sneaky how the business is operating and making profits. Plenty of people are happy to pay and use your services, why create such a negative brand image and reputation? I am unsure if they have a class action lawsuit in the works-but I certainly will not be surprised the day I see that and will 100% be participating. The company should truly be ashamed of their

CAN SOMEONE PLEASE HELP ME SINCE ADOBE WON'T?  I REQUESTED THAT MY ACCOUNT BE DELETED MAY 14, 2025, WAS TOLD THAT IT WOULD BE, AND THE CASE NUMBER IS SHOWN AS RESOLVED, WHICH OBVIOUSLY IS NOT THE CASE BECAUSE HERE I AM LOGGED IN!  I HAVEN'T USED MY ACCOUNT SINCE 2022, AND IT'S GOT ENTERPRISE SERVICES, DEVELOPER CRAP AND TEAMS SET UP IN IT NOW, WHICH IS BEING USED BY HACKERS, AND I JUST WANT IT GONE!  HOW DO I ACCOMPLISH THAT??  I'M NOT A TECHY, I'M DISABLED, I'VE BEEN A TARGET OF RELENTLESS HACKING AND STALKING SINCE 2013, AND I'M BEYOND SICK OF IT.  PLEASE ADVISE.

Hi,As I edit quite a lot of photos on my mobile, and I used to work with Adobe when I was a photographer, LR was my app of choice for editing. I have had a photography plan, I think, from the very first moment it was introduced. But as that has only 20GB on the cloud, I also have an LR + 1 TB plan, just for storage, as there was no option to buy extra space in the cloud.Yesterday, I received mail stating that the price of the Photography plan is going to increase, and if I want to keep the current one, I have to change from paying monthly to paying annually. Sure, wanted to keep PS, wanted to keep price, ok. Clicked through the process, got an email with confirmation about the changes in the plan, and I thought I was golden.To my surprise, I got a return for some part of the LR + 1 TB storage, and that plan was cancelled. I was not informed about that, it was not my intention. Not big of a big deal, just to get a new one, right? Wrong. Now that the subscription is at a higher price.I w

Hallo liebes Adobe-Team, ich hatte am 24. Oktober 2022 das Testabo begonnen und versehentlich vergessen zu kündigen.Folglich wurden mir 55 Euro berrechnet, was ich aber hingenommen habe.Als ich dann heute fristgerecht kündigen wollte, stellte ich allerdings schockiert fest dass es automatisch zu einem Jahresabo verlängert wurde. Somit sollte ich im Fall einer Kündigung eine Ausgleichszahlung in Höhe von 106 Euro bezahlen.Da ich Studentin bin wollte ich ohnehin das Abo über meine Hochschule abschließen und habe darauf hin den Support kontaktiert. Dort wurde mir zugesichert, dass mein privates Abo kostenfrei gekündigt wird sofern ich das Abo über meine Hochschule abschließe. Ich sollte mich jedoch melden, sobald ich es über die Hochschule abgeschlossen habe. Also schnell über die Hochschule gebucht ...Nachdem ich mit dem Support erneut Kontakt aufnehmen wollte, musste ich feststellen, dass dieser seit 20 Minuten nicht mehr erreichbar ist.Daher möchte ich hier meinen Kündigungs-/Wech

How can i refund my plan

Greetings, I've been trying to purchase the adobe creative cloud subscription for students so i can proceed with my college lectures. However, everytime i try to purchase the subscription i get an error. Please take into consideration that:• Credit is the only payment option available to me, no debit or paypal.• I tried 3 different credit cards from different banks, none of them worked.• i tried using VPN• I contacted the banks, they all said the issue is on adobe's end. •I contacted support several times and they did NOT help, they tried to complete the payment on their end and sending me a quote. Didn't work. Told me to try again later. Didn't work. One said that there is a fraud alert on the card. Banks said no issues. One agent got me in contact with a special IT agent and this agent immediately said "i can't solve your problem" and left the live chat right away with no explanation. One agent told me that they can try to contact my bank (unfortunately i misread it as

ADOBE charged me before i cancell my adobe suscription, i got charged by 40.000COP. On May 12th, I canceled the service, and I received an email confirming that on the 16th of the same month, I would stop paying and revert to the basic service, but today I was just charged.

I would like someone from Adobe to explain to me WHY I have been charged $14.99 on 3/26/21 for my Adobe Acrobat Pro DC?  I checked my Account/Plans/Billing History and it is BLANK.  My order history is also BLANK.  In fact, I have NO plans with Adobe. listed on my account.  I need an explaination on this charge and I would like a refund.  Before you tell me to call customer service, don't.  I tried hundreds of times and I kept getting HUNG UP on.  You cannot reach anyone on the phone.   Please cancel whatever you are charging me because I shouldn't be charged anything.  

I updated my card and processed the payment, which went through and is showing as a finalized charge on my bank statement, BUT, the cloud app and account still say payment needs to be updated. This is problematic. 

I payed for a plan with only lightroom, when I installed it, it said that I did'nt have the plan and that I had to buy it. I tried to log out and back in but it didn't work so uninstalled it. Now I can't download it and it still says I don't have the plan but when I try to buy it again, it says that I already have it and it says I have it when I go to "my plans". Please help me!!

Como hago para que estos hijos de la RE MIL PUTA me devuelvan la plata que se cobraron injustamente  

Hello! I accidentally did not unsubscribe to the trial period in time. I did unsubscribe on Google Play a few hours after yearly fee had been charged. I would like the fee re-embursed, is there further step than unsubscribtion needed? Thank you.

Beste,Heb upgrade van Adobe standart naar Adobe Pro uitgevoerd op zelfde account maar moet claime betalen voor stopzetting van Adobe standart. ER word nu facturen opgemaakt en verrekend op creditcard voor zowel Standart & Pro ???????  Is dit normaal dat je dubbel wordt afgerekend voor dezelfde service???

Me ofrecieron una prueba gratuita por 7 días, acepté e inmediatamente me generaron el cobro a mi tarjeta. No autoricé este cobro, solo deseaba validar la prueba gratuita, incluso la cancelé inmediatamente. Requiero un reembolso.

Я не міг скасувати пробний період, я не міг скасувати підписку, і я відмовився користуватися вашими продуктами, якими не користувався жодного дня протягом безкоштовного періоду. Я вимагаю повернення коштів за продукти, якими не користувався, не користуюся і не планую користуватися, будь ласка, поверніть мені гроші. Я одразу звернувся до служби підтримки, яка сказала, що не можу скасувати підписку. Я вимагаю повернути мені гроші. Я не користувався вашим продуктом жодного дня. Ви не маєте права забирати у мене гроші. Це може бути дві з половиною тисячі гривень, що в Україні є копійками. Будь ласка, поверніть мені гроші та скасуйте мій особистий обліковий запис. Я більше ніколи в житті до вас не звернуся.

Hi, I got a free trial for Adobe express for 30 days, I want to cancel it within those 30 days but I already got billed for it and now my profile says I am a premium member. I would like to cancel my subscription and want a refund of the deducted amount from my bank account. Can someone of Adobe support help me with this? It's not conveinent at all. Thanks!   [Moderator moved the thread to the correct forum]

I would like to order the Adobe program, but don't use it that often, so don't want to purchase the most expensive one. I am not cerain as to what I had before it expired. Can someone point me in the right direction of what to purchase. Do you really need to pay extra money for Al?Thanks.Please help.Phyllis

Hi please help!   when i went onto my lightroom app it said I needed to renew my subscription so I did. But when I went back on it said I still needed to renew. I tried to restore my purchase and also log out then back in. Nothing has worked. When I press the renew button it says I have already renewed?? Please help I cant edit any of my photos!!

I cancelled my account two months ago and today I get a message that it tried (and failed) to bill the card on file. Thankfully there was nothing in the account at the moment, it's the card I use for specific bills. It's telling me I cannot even make any changes to the account, that should have been cancelled already, until I update my payment method. I can do nothing and cannot even add money to my bank card for other purposes because Adobe will take it. I do not want this account active anymore and took action to ensure that did not happen. Please advise. 

    Hello Community,     At Adobe, we are constantly working to enhance the creative apps and tools you rely on every day. We want to empower you with more time to explore ideas and create, so we are focused on continually upgrading your apps’ performance, delivering innovations to your core workflows, and integrating generative AI-powered capabilities across Creative Cloud and through our new Firefly app.    Aligned with those improvements and ongoing innovation, today we are sharing updates to our Creative Cloud All Apps plan—including changes to its name, price, and benefits.    What does this mean for you?    If you are a Creative Cloud All Apps subscriber based in North America, your plan will become Creative Cloud Pro on June 17, 2025.     Creative Cloud Pro, which includes all the apps, services, and benefits you enjoy in your current Creative Cloud plan, will now also include new tools and enhanced cr

I have subscribed to Lightroom from my iphone by mistake, I didn't want to subscribe from this account since I do nit use it. I cancelled the subscription the moment that I got payment notification, please let me know if there is a way to refund and cancel subscription. 

every time i try to change my adobe plan, it says : something is wrong , try again later. any help? 

As we expected, monopoly leads to price gauging.  So nobody should be surprised about the 50% increase of the basic photography plan.  Even that basic plan is a bundle, including a score of stuff which I do not use and do not want.  I only use Lightroom Classic.But wait: there is more: Now in all the haste and hurry we have to add a cost of a new computer to the fold, because silently in a Night and Fog action Adobe introduced a module using AVX2 instruction set, and that's that. This move will potentially cause a pile up of hundreds of thousands of working computers in a land fill.  I suppose its an action benefitting hardware manufacturers.  Compares to Microsoft's requirement for TPM2 (Trusted Platform Module 2) for W11, what also forces many people to purchase a new hardware.Of course we have recourse. Maybe an action law suit will be filed, but even that will leave Adobe cold.

Ayer 07/05/2025 finalizó mi suscripción gratuita de Adobe, debido a que no hice uso de ella (nunca se instalaron las funciones extras), olvidé hacer la cancelación de la suscripción en los días pasados. Hasta el día de hoy 08/05/2025, quise realizar la cancelación, por obvias razones de política ya no me dejó cancelar.La cuestión aquí es que, debido a que yo tengo mi tarjeta VISA "apagada" (es la tarjeta digital) el pago no fue procesado y éste fue rechazado. Investigué un poco y leí que puedo realizar el pago y pedir un reembolso de mi dinero (aún no pasan los 14 días), y así mismo también puedo cancelar mi cuenta sin costo extra. Entonces mis dudas aquí son (¿qué me conviene más?);1.- ¿Me conviene pagar los $299 (pesos mexicanos) y pedir un reembolso inmediatamente (y cancelarla después)? 2.- ¿O es mejor que no active mi tarjeta VISA y esperarme a que Adobe me cancele mi plan?De la segunda pregunta, escribí eso debido a que en la página de Adobe me aparece un anuncio q