Questions

Hello everyone, I bought the original full version of Photoshop CS6 v13 for over PLN 2,000 a few years ago, bought on an invoice for my small company, currently Photoshop is activated on 1 laptop with Core I5 ​​4th gen. with Win8.1 and I have a used new laptop with I5 8th gen. win10 I want to install CS6 on a new laptop so I can continue working, but unfortunately, neither the installation by entering my product key directly, where it also appears as active and registered in my Adobe account, nor the offline installation option works :( After generating the request code, after installing CS6, when I go to the page where I enter the request code, then my product key, and the response code should be generated, the entire Adobe system says my key has been invalidated :((( It looks terrible and I feel totally cheated because I spent a lot of money :( And they're telling me the key has been invalidated, even though it works on my old PS6 laptop, and I hope no one from Adobe disables it beca

Bonjour.J'ai un abonnement Créative Cloud enseignant depuis le 6 mars 2022.Cette année tout à coup, alors que mon identifiant reste une adresse email académique fonctionnelle, Adobe exige que je prouve de nouveau mon éligibilité. Soit.Faute de temps, j'ai validé mon éligibilité après le 6 mars 2026. Mon abonnement annue a été automatiquement renouvelé au plein tarif. Depuis la vérification (et mon compte Adobe mentionne bien mon statut “enseignant” vérifié), Adobe continue de prélever le tarif fort 76€/mois. Impossible de basculer sur la formule enseignant avec tous les choix, boutons et cases à cocher disponibles. Comment procéder pour revenir au tarif réduit ? Merci pour votre aide. Benoît 

Hola a todos. Active una version de prueba de adobe acrobat pro. Olvide cancelarlo a tiempo y se realizo un cobro. Posteriormente cancele la suscripcion y luego de un mes se volvio a realizar el cobro. En mi cuenta dice que no tengo productos activos entonces no se que hacer. Me pueden brindar alguna informacion de que puedo hacer?

Hello Adobe Team,I am writing from Cambodia. I own a printing company called Golden Eagle Printing.I would like to purchase a genuine Adobe Creative Cloud All Apps license for my company.Unfortunately, Adobe.com does not allow customers in Cambodia to purchase directly.I have already contacted more than 20 Adobe Authorized Resellers listed in the Adobe Partner Directory over the past several days, but unfortunately none of them have replied to my emails.I am ready to purchase immediately, but I cannot find any active sales channel for Cambodia.Could an Adobe employee please help me with the following?Is there any way for customers in Cambodia to purchase Adobe Creative Cloud directly from Adobe? If not, could you recommend an Adobe Authorized Reseller that is currently active and responds to customers in Cambodia? If possible, could someone from the Adobe Sales team contact me directly?I am trying to purchase a legitimate license and would greatly appreciate your assistance.Thank you v

안녕하세요.Adobe Photoshop 및 Illustrator 구독 결제와 관련하여, 제 상황을 한 번만 세심하게 살펴봐 주시고 7월 구독료와 중도 해지 수수료를 예외적으로 환불해 주실 수 있을지 정중히 부탁드립니다.저는 몇 년 전에 사용하던 기존 Adobe 계정에 더 이상 정상적으로 접근할 수 없게 되어 새로운 계정을 만들어 서비스를 이용했습니다. 그러나 시간이 지나면서 새로 만든 계정의 아이디와 비밀번호 등 로그인 정보를 정확히 기억하지 못하게 되었고, 기존 구독 계정을 찾으려는 과정에서 여러 개의 Adobe 계정을 추가로 만들게 되었습니다.그 결과 어떤 계정에 Photoshop 또는 Illustrator 구독이 연결되어 있는지, 어느 계정에서 실제 결제가 계속되고 있는지를 저 스스로도 정확히 파악하기 어려운 상황이 되었습니다.결제를 피하거나 서비스를 무료로 이용하려 했던 것은 전혀 아닙니다. 여러 계정과 로그인 정보가 뒤섞이면서 구독 상태를 확인할 수 없었고, 그 과정에서 사용하지 않은 구독에 대한 결제가 계속 이루어진 것입니다.저 역시 계정과 구독을 더 꼼꼼하게 관리하지 못한 책임이 있다는 점을 알고 있습니다. 다만 서비스를 계속 이용하려는 의도로 구독을 유지한 것이 아니라, 결제가 진행되는 계정을 찾지 못해 취소하지 못한 채 미사용 상태로 비용을 부담하게 되었다는 사정을 부디 이해해 주셨으면 합니다.6월에는 Photoshop을 하루 사용한 기록이 있으므로 6월 이용료는 정상적으로 부담할 의사가 있습니다. 그러나 7월부터는 Photoshop과 Illustrator를 사용하지 않았으며, 그럼에도 7월 구독료가 결제되었습니다.또한 결제 내역을 다시 확인해 보니, 7월 7일에 청구된 금액은 추가 구독료가 아니라 계약 중도 해지에 따른 수수료인 것으로 확인되었습니다. 그런데 해당 중도 해지 수수료가 월 구독료보다도 큰 금액으로 청구되어 매우 당황스럽고 부담스럽습니다.서비스를 전혀 사용하지 않은 기간의 구독료를 부담한 데 더해, 구독을 종료하는 과정에서 월 구

Quiero saber si tendré reembolso de mi dinero ya que hice una suscripción por los días de prueba gratis, pero se me cobró y cancelé la suscripción el mismo día que se cobro 

Hi, I missed the subscription renewal and today I was charged a larger amount - 80 euros instead of 36 euros. Is it still possible to cancel the subscription?

I feel cheated of £29.96.Is Adobe so skint they are resorting to thieving?

I bought the student plan just now and paid through UPI and the autopay started and the money also got deducted but my plan didn’t got active

I tried the free trial. But cancel my free trial within 1 day. I have never used a free trial before. Now according to the account info, it says I will be charged. How to stop this? Since I only used the free trial and cancelled it within 1 day. And I have never used it before.

Cobraram assinatura do Adobe Reader IA após o teste, sem meu aviso ou uso. Ao cancelar no mesmo dia, querem cobrar taxa de R$32,20. Não fui consultada sobre a renovação. Como ficam meus direitos de arrependimento e informação pelo CDC?

After cancelling my subscription, I still have a few questions that can only be resolved by a human support agent. However, the support bot won't let me contact a human because I no longer have an active subscription.I also haven't been able to reach Adobe by phone. The phone numbers listed on the website either don't work or don't appear to be available from my country.Could you please let me know how I can contact someone privately regarding my case?

sigo los pasos indicados y en planes dice NO ES POSIBLE CARGAR LOS DATOS, INTENTE MAS TARDE.  ya nose de que manera dar de baja el servicio. me pueden ayudar por favor

I am absolutely furious with Adobe and urgently need someone to help me cancel my subscription before I am charged €35 tomorrow.I signed up for a free trial and, when I went to cancel it, Adobe offered me the option to extend the trial by 7 days. I accepted the 7-day extension.Now I am trying to cancel before the trial ends and there is NO option to cancel my plan anywhere on my Adobe account/platform.I have tried to contact Adobe through online chat and phone number and cannot get through to anyone. This is completely unacceptable. I am formally stating here, BEFORE the trial ends and BEFORE the €35 charge is taken, that I want this subscription CANCELLED IMMEDIATELY.I do not authorise the €35 subscription charge. I have made repeated attempts to cancel and Adobe's platform is not providing me with the option to do so, and I cannot reach customer support.Adobe Support — please cancel my subscription immediately and confirm in writing that I will not be charged.Also it is unacceptable

Dear Adobe.com! My 12-year-old child accidentally subscribed to Adobe Reader without my knowledge and permission.We have already been charged 25.39 EUR twice (totaling 50.78 EUR) on this account (username: tamas). The service has not been used at all. Since this was an unauthorized purchase made by a minor under the age of consent, I strictly request: The immediate cancellation of this subscription without any termination fees. A full refund of the two charges (50.78 EUR). Thank you for your prompt assistance and cooperation.Best regards, 

Cancelei já uma vez e nada de cobrarem o valor ..  fiz reclamação no reclame aqui e não obtive nenhum suporte.... infelizmente não recomendo esse aplicativo, usei somente uma vez e estou sendo cobrada todo mês.  Preciso do reembolso 

My son has accidentally signed up for a one-year contract for After Effects. He is 15 years old. How do Adobe control purchases by minors? Could we have prevented this? He has a debit card with a small amount on it for direct purchases but how is it possible that he signed up for a one-year subscription?

when i try to cancel my subscription it goes into a infinite loading screen and I can’t continue and finalize my cancelation I want to cancel my adobe creative cloud and get refunded this months payment

ฉันต้องการยกเลิก Acrocat Standart DC แต่ไม่สามารถทำได้ เนื่องจากฉันใช้ Acrobat Proแล้ว

Buonasera.Avevo iniziato un periodo di prova gratuita di Adobe Acrobat, ma ho interrotto la prova due giorni prima del termine della prova stessa. Oltretutto, non ho mai utilizzato Adobe Acrobat dopo aver posto il termine al periodo di prova gratuito.Nonostante ciò, mi è stata ingiustamente addebitata sulla mia carta prepagata una spesa di 36,59 € nel mese di marzo e una spesa di 36,59 € nel mese di aprile, per un totale di 73,18 €. Inoltre, ho letto che è previsto che mi verranno addebitati ulteriori 36,59 € nel mese di maggio. Pertanto, vi chiedo il rimborso dei 73,18 € ingiustamente versati e di annullare ogni addebito futuro.Cordiali saluti, Andrea Alfieri

I’ve had this random monthly charge from adobe. I had no accounts before making this one to pose this issue yet this charge keeps coming out. I checked the charge look up tool and nothing so now I’m here. Adobe is a giant scam.

Hi,I recently tried Adobe acrobat the paid version. It was frfee for a week so i decided i would try it and cancel it aftewards. Now that i want to cancel, i cant get acces to “my plans” tab. Nothing is showing up and i’m unable to pick a different plan, or cancel my subscription. I’ve gone through countless of forums and tried 4 different browser and 3 devices. Nothing. Can someone help me?  Never buying anything from adobe again.. 

Hello everyone, I bought the original full version of Photoshop CS6 v13 for over PLN 2,000 a few years ago, bought on an invoice for my small company, currently Photoshop is activated on 1 laptop with Core I5 ​​4th gen. with Win8.1 and I have a used new laptop with I5 8th gen. win10 I want to install CS6 on a new laptop so I can continue working, but unfortunately, neither the installation by entering my product key directly, where it also appears as active and registered in my Adobe account, nor the offline installation option works :( After generating the request code, after installing CS6, when I go to the page where I enter the request code, then my product key, and the response code should be generated, the entire Adobe system says my key has been invalidated :((( It looks terrible and I feel totally cheated because I spent a lot of money :( And they're telling me the key has been invalidated, even though it works on my old PS6 laptop, and I hope no one from Adobe disables it beca

I am having the same issue. Adobe support is not helpful at all. Just like the person who answered with a bunch of links for you to try and figure out yourself they are all links for the desktop version. Adobe support kept giving me steps to do that were impossible on the ipad. They act like you are the problem while the dip in your pocket for the monthly fees. 

I'm having the same issue - “Please try again or contact support if the issue continues.624309374B490C20992016B61784019406526”  And then the chat bot freezes when I attempt to use it.  I’ve tried using my mobile as well as desktop, how is this solved?