Questions

I have been getting charged for a subscription a do not have, I did not consent, I don’t have access, and I cant cancel. For a long time adobe has taken money directly from my account and I can’t do anything about it because I don’t have an active subscription. What I do have is a monthly charge to my account. What option do I have? Adobe has made it impossible for me to cancel. Time has gone by and they keep charging.  [Moved to Account, Payment, & Plan by moderator authority]

Refund

Solicito reembolso de la anualidad que se aplicó a mi tarjeta. Realize una prueba gratuita e inmediatamente cancele la prueba para que no se me aplicara algún cargo posterior. Desgraciadamente hoy 2 de febrero del 2026 se aplicó el cargo, teniendo en cuenta que realize la cancelación en tiempo y forma. Suplico a quien coresponda se atienda mi solicitud de reembolso[personal information removed by moderator] 

Yo pago una membresia mensual por adobe express y adobe acrobat y me estan restringiendo el uso de las aplicaciones. Necesito que revisen mi membresia. Mis pagos estan al dia.

Bonjour, Je me permets de vous contacter car je constate depuis le 22 décembre 2024 des prélèvements mensuels de 11,99 € correspondant à un abonnement Adobe que je n’utilise pas et dont je ne connais pas l’utilité. Référence de cet abonnement :B-37N746806S848214T Or, je dispose déjà d’un abonnement annuel en cours, pour lequel j’ai été correctement facturé. Avant cet abonnement annuel, je payais déjà un autre montant mensuel, sous la référence suivante :B-953518915J403234K Ce qui rend ces prélèvements de 11,99 € incompréhensibles. Je tiens à préciser que je n’ai jamais bénéficié des services liés à cet abonnement à 11,99 €. Je vous joins en pièce jointe le justificatif de mon abonnement annuel afin d’éclaircir la situation. Je vous remercie par avance de bien vouloir :• m’expliquer à quoi correspond cet abonnement à 11,99 €• procéder à son annulation immédiate si ce n’est pas déjà fait• et effectuer le remboursement des montants prélevés depuis le 22 décembre 2024 Je reste bien entendu

I just want you to cancel the plan for me, I won’t use it. Thank you

I am being charged monthly by adobe despite not having a subscription. I do not know why. Requesting to be re-credited since my last subscription.

I have been having problem with my subscription and CANNOT FIND THE CHAT/PHONE OPTION ON THE ENTIRE WEBSITE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Somebody please guide me how to get in touch with these people! This is very urgent!

I’m trying to use the Partner Perks offer for 20% off Zoom, but the discount isn’t applying.Even when I open the perk link and sign in, it still shows the full price and indicates there’s no discount.I’ve tried different browsers and incognito/private mode, and I’ve signed out and back in, but the price stays the same. I also contacted Zoom Support, but they didn’t know what to suggest, and Adobe support is referring me back to Zoom.Has anyone used this Partner Perks Zoom discount successfully? What steps worked for you?

Hi everyone,I'm hoping to get some advice or just see if anyone else has experienced this nightmare. I'm in a battle that has been going on for almost two months with Adobe Support over a subscription refund of about $400 USD.Here's the timeline of my frustration:Day 1 (Mid-June): I canceled my annual Creative Cloud subscription. I received the confirmation email stating a refund would be processed. Simple enough, right?Day 7: The money never arrived. I contact support, and they tell me the refund was "declined by my bank."Day 8: I go to my bank in-person. They check their records and confirm they NEVER received any incoming transaction from Adobe, so it was impossible for them to have declined it.Day 10-20: I get back to Adobe support multiple times. Each time, I'm connected with a different agent who tells me the refund has been "re-initiated" and that I need to wait 10-12 business days. The money never arrives. It's a broken record.Day 25

Hi,I have the annual subscription with monthly payment. (I pay 36,59 euros)On the 18 of March 2026 it expires one year, in that date i continue to pay that amount with the same subscription?So i have another annual subscription with monthly payment till 2027? Thankssorry for my english

This will get a bit confusing now, but I still hope, someone with the adobe team still understands and could help. I used to have an ID under <Removed by Moderator>. Corporate decided to make new mail adresses <Removed by Moderator>. instead of changing the ID-email linked to the original license, they removed my cloud license from <Removed by Moderator>, created a new account under <Removed by Moderator> and added a license there.result from this: no access to old files, that were stored with the account on <Removed by Moderator>, but adobe portfolio still was available on the personal account under <Removed by Moderator>at now, i eventually managed to get a license onto my adress<Removed by Moderator>.at again. result: access to files possible again! so far, so good. problem now: when i changed the ID adress of that account to <Removed by Moderator>(as it should have happened right in the beginning) i did not see my pages on https://por

Hi As stated at the bottom of website, invoices that are no longer accessible through a customer account can be provided by Adobe Customer Service.I need copies of my invoices dated prior to January 31, 2023. These invoices are no longer visible or available for download in my account.I contacted customer support, but the agent left the chat before resolving the case. Perhaps I could email someone instead.Best regards,Raf

Deseo cancelar mi suscepcion,ya que no es la que yo deseaba help

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

I can't cancel the plan. I've been trying to for weeks, and this has happened to many people, the cancel page won't load. So extremely unprofessional of adobe to do this and steal money from customers. Someone please help me cancel. 

So i have been trying to cancel my sub as the site wont work, i contacted an agent via chat but he seem to just leave me.  

Hello Adobe Team Following my last post, thank you for your response. I understand your message, but I would like to know when I will receive my refund. My Adobe account email is <Removed by Moderator> Thank you in advance for your help. Kind regards,Leila

Hi,I’ve had the full creative cloud pro for years and finally realised I use maybe a handful of apps so I wanted to see if there was any way of bringing my monthly price down and losing some of the apps I never use.I’ve looked at the comparisons between CC Pro and Standard but it doesn’t mention some of the apps I use daily.I’m looking for a package that has PremiereMedia EncoderAdobe PodcastAdobe Fonts AcrobatAuditionAdobe Express. Can anyone confirm for me that I still get access to all the above on the CC Standard plan? Or can suggest a better package? ThanksNeil 

I desperately need to cancel my plan but cannot without a large charge. I tried changing my plan to the cheapest option for the remainder of my year commitment but in doing that, it started my "year" over. Can I please get my plan canceled immediately without additional charges.  

Hi, this is Angelica.I got charge for the services that supposed to be free for 14 days days. And today I had a 2 deductions on my account one is $9.44 and $40.94. I only use the adobe app once and now I got charge for $50. I need a refund for something that I don’t use often. Thank you

Hi, I signed up for a free trial back in December ‘25 and promptly cancelled it when I realised I would never use it. The cancellation email came through on 18th December and I thought nothing of it.  January came and I was charged the $49 odd dollars for the monthly fee. I was busy and didn’t follow it up. Thinking it would just be the one charge, whatever. I have just been charged again. I have searched high and low for a phone number, email address, something that can lead me to a human to find out why I am being charged on an account I had cancelled.  I have since logged into my account and seen that it was active. I didn’t reactivate the account whatsoever.  Where do I go to for assistance? Even the forums here don’t seem to give answers. I’m sorry I even signed up to Adobe now. 

Como exijo mi devolucion tras la prueba gratuita me descontaron mucho dinero y no uso la app

i created an new account and and payed with my creditcard. By accident i created an non existing e-mail by combining my mail adresses.  Because i can't verify that e-mail adress i can't change it. What can i do?