Questions

Hi,  I have bought Adobe Photoshop with my university account, Order number: AD03028900942EAU. I used the trials from the start of December 2024. On 9th December 2024, Adobe emailed and said that I had a billing issue due to insufficient funds and I decided not to use the program anymore. I am not sure if I have cancelled the plan or not but I CANNOT FIND it anywhere on my account. Later, on 12th December 2024, Adobe charged 21.99AUD on my card and when I checked my account I found NO PLAN there and THE PROGRAM INDICATED THAT MY SUBSCRIPTION ENDED.  Please help with this! I do not want my money charged when I cannot use the product! I have included photos for reference.    

i canceled my subscriptions, but the money was cut off 2 times, and I know what it was cut off for, and it's still going on

I cancelled my plan before the free trial was up i got an email to say it was cancelled but they are still taking my money.  How can I get my money refunded 

İptal etiğim halde ücret alınıyor ürünü deme den sonra iptal ettim 

I recently purchased a plan for my colleague and late did I noticed that the email address reflected after purchase is wrong. Unfortunately, my colleague doesnt have access on that wrong email address so we cannot use the purchased plan.Is there a way to amend the email address and if not, how do I cancel it? Hoping for your advices. Thanks.

i canceled my photoshop subscription about 2 months ago but it keeps trying to charge my card   [Mod: Moved to the Account, Payment & Plan forum]  

Good afternoon. We are located in Russia. All corporate subscriptions have been blocked. Is there a workaround solution?Maybe buying through other vendors?

关于举报，我曾多次联系过 Adobe 在线客服团队，包括但不限于个人计费团队、企业计费团队、销售团队等众多部门，以及反欺诈和反作弊网站链接三到四，但他们似乎并不想关心这件事， 在网路交流的过程中，他们会告诉你这不在他们的责任范围内，然后随便把你转移到其他地方，但是通过网站填写表格就完全不同了，他们会让你留下联系邮件，但你永远都不会收到回复，所以我在这里发帖希望有人能看到并联系我解决这个问题， 这涉及数十万个欺诈案件的许可证，如果 Adob e 不想解决这个问题，我会考虑加入他们出售以获取利润

Hello everyone Who has faced such a problem? I signed up for a subscription (using a key) and after 16 days, for some reason, the subscription ended if I took it for a month

Hi, i keep getting invoices for 381.25 NOK the past four months and it is paid automatically without me receiving a plan on Adobe for it. I cant get in contact with the live chat because i dont have an active plan, but then again i do pay for the plan each month, so it doesnt make sense. I have checked every account i have on Adobe with different e-mails, and none of them has an active plan. Effectively i have paid 1521 NOK without being able to use Adobe. And because there is no option to remove my card, i pay without receiving something for it, which feels like a scam. Anyone know how i can get in contact with the right people? Until august 2024 i paid 191.25 NOK every month but had access to a adobe plan. But since september my invoice got more expensive, but it seems like i lost my plan even though i automatically pay 381.25 NOK each month. I fear that the only fix i can get is to replace my credit card with a new one, so that the invoices stops being automatically paid.

When you sucsciption for a year you need to charge for that year ADOBE you can't continue after that with higher price and automatically charge someones credit card without warning them sending and email is not an expelenation you freeze their account so they can't loging their photoshop and you warn them there not sending spawn email and we sent you an email and charged you 3 more month without knowing it thank you for paying extra x4 what you subscripted before we got you haha explanation.   Are you a scam program is this first time you doing work like this or is this how you work?   People forget to check their account and we already have their credit card information so we charge them whatever we want until they notice.   Someone people even don't bother so you get your free money well earn by you.   Well done good job keep it like that.

Daar sir ie madam  I would like To cancel mij Adobe subscriptie and my account. i would like To cancel the accout associated with <Removed by Moderator> and also immediately cancel and delete the acound associated with <Removed by Moderator> kind regards Evelien Oomen 

Hello. Money was deducted from my account even though my Adobe annual membership has expired

JAG DRAS PÅ EN AVGIFT AV 263,75 KR VARJE MÅNAD DET STÅR ADOBE SAGGART DUBL MEN JAG FÅR INGET FAKTURA PÅ DET OCH DEN FINNS INTE MED I MIN ADOBE FAKTURERINGSHISTORIK. VAD ÄR DET OCH VAR HITTAR JAG DEN FAKTURAN   

I contacted adobe two months ago and they are still charging my card. They just told me that there are no active orders. But I can still log in???

Buenas tardes, soy de Lima, Perú. He tratado de comprar un paquete de programas pero no me deja, ya intente cambiando el codigo postal y tambien cambiando de tarjeta, pero sigue sin dejarme comprar. 

Intente Actualizar la información de pago. y no me toma ninguna tarjeta de credito ni de debito. No me deja guardar los datos de ninguna.Hasta el mes de agosto se pago siempre automatico y ahora no puedo. Adjunto resumen de tarjeta.

Hello, After logon, we try to access our plans, invoices or simply try to create a support ticket and we get the message in attach. We cannot create or change plans either. Nothing works... Inside photoshop, AI says we dont have internet so it doesnt work too. We have great internet. Since we cant create a support ticket (why??????) can someone help us here please? In attach screenshoot with the message error. Thank you.

Hello. I had signed up to creative cloud free trail for a school project. I had to present my project and i completely forgot to cancel my plan. Today I just completed my project so I dont need photoshop and illustrator no more but I got charged 67euros. How can i apply for a refound? I canceled my plan already but i dont know how to apply for a refound.Any help will be appreciated. 

I had a computer that I signed into with my Adobe Creative Cloud account. It broke down more than six months ago. However, I still have a subscription. I would like to sign into my account and terminate the plan, but I have no idea about the account I started this plan with. I tried to log in with the emails I have in mind. But none of them have my membership information. I am paying for a service I have not used for more than 6 months. How can I solve this? (I am writing from Turkey.)

Please, can someone help me? I’m currently a Grade 12 student, and I installed Adobe in advance to prepare for my graphic design major. However, I accidentally installed it in my native language instead of English. When I tried to change the language, I found out I needed to uninstall and reinstall it. While figuring out how to uninstall it, I realized that I had purchased the college/student version instead of the individual one. (I recently bought it during a sale, not knowing it was for college students/teachers.) It’s been over a month since I installed it, so I’m pretty sure I can’t get a refund. Does anyone know what I can do? I really need help...!!!!!!!!!!

Hi, I would like to receive a refund as well as canceling my trial. Originally, I subscribed the the 7-day free trial but then I couldn't figure out how to cancel it on the final day. My administrator is the University of Oregon and I've already tried to contact support from them but it did not work. It said I could get a refund within 14 days (I think?) after the trial ends. So, I was hoping I could contact someone from the Adobe community to get a refund as I wasn't planning on spending $30 when I no longer need to use Adobe.

My point is, why should I pay a cancellation fee for a product that is no longer functioning. It is now in my bin - hors de combat. I'm not having problems with the process. I object to Adobe wanting to charge me a cancellation fee for a system that is not only non-functioning but has affected my Mac's operations like a virus.

Payment of subscription have done but unable to access premium Adobe.   [PII removed by moderator]    

Habe ein InDesign Probeabo gehabt, welches ich fristgemäß gekündigt habe. Heute wurde mir via Mail über Paypal mitgeteilt, dass mir rd. 36 EUR für ein ABO abgezogen wird, das ich nicht wissentlich abgeschlossen habe. Die Bestätigungsmail der Kündigung habe ich auch erhalten.Ich frage mich gerade im Ernst was das für ne dumme Masche ist!! Um Adobe mach ich nur noch einen Bogen wo immer es geht...