Questions

I have already changed the email on my personal account, but the two PLANS I have, Stock and Creative Suite still have my old email address. I’m about to shut that old email down. How do I update those two PLANS? I don’t see anywhere to change the PLAN email vs the person/account email. 

I canceled my Adobe subscription back in June 2026, and I was required to pay an additional fee for canceling before the end of my contract. Even after receiving a confirmation email stating that my subscription was canceled, I was still charged for both July and August.I have tried calling Adobe multiple times to resolve this issue, but every time I call, the automated system says, “Thank you for calling Adobe. Goodbye,” and then immediately hangs up.I would like these unauthorized charges for July and August to be refunded, since my subscription was already canceled and I have confirmation of the cancellation.

On the 26th of June - while I was on holiday in Indonesia - I subscribed to a yearly Creative Cloud Pro plan and made the payment of € 921,15 immediately through iDEAL. This ‘iDEAL’ is the most common way of making online payments in my home country of the Netherlands and I was happy to see that I could use it with this purchase as well.On the 30th of June, I received an email from Adobe that my subscription had been cancelled due to fraudulent activity being detected in relation to my account. So far I had only used the Photoshop Express app on my mobile as I was on holiday in Indonesia without a laptop with me. So I have no idea what this fraudulent activity is about and when I reached out to Adobe about it, I was told that they cannot share any details about it and that my subscription can not be re-activated. They did tell me I could use a different email address to create a new Adobe account, for which I could purchase a new subscription.As my subscription could not be re-activate

Puse la prueba gratuita teniendo y se me olvidó que cuando pasase este plazo se me cobraría el premium.El mismo día que se me notificó que se iba a cobrar, cancelé la suscripción y se me quedo el cobro del dinero en el banco en standbyHoy ya ha terminado de cobrarse, ¿Tengo que hablar a algún lado para que me lo devolváis? ¿O se hace solo? Porque no lo he vuelto a usar ni tengo pensamiento 

When I try to download Lightroom classic in portugal it says it’s no available here. Why is the is and is it possible to get it in Portugal?   Thank you 

I did not realize that my free trial had ended and was converted into a paid subscription.I signed up for the Adobe Lightroom free trial, and after the trial period ended, I started getting charged for two subscriptions: Lightroom for R$50.00 and Adobe Stock for R$235.00—one I didn't even know I had.Right after the free trial period ended, I tried to cancel the subscription to avoid being charged; however, after searching the entire site, I couldn't find an option to cancel anywhere—it only stated that the subscription would be suspended if the payment could not be processed.So today, August 7th at 5:57 AM, I notice the charge on my card for the Lightroom subscription.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

I started a free trial in late December of last year, but unfortunately I forgot about it and didn’t realize the trial had ended. Since then, it appears that the subscription has been attempting to charge me each month, but my payment method hasn’t gone through. I’ve received an invoice for each month, but it says that I haven’t actually paid anything.I’m trying to cancel the subscription now, but when I try to cancel it, I’m being told that I need to update my payment method first. I’m worried that if I add or update my payment method, I’ll immediately be charged for all of the previous months that weren’t successfully paid.I don’t want to continue the subscription, and I also don’t want to accidentally authorize charges for all of those previous months. Is there another way for me to cancel the subscription without updating my payment method or being charged for the unpaid invoices?

I canceled my account, but it didn't happen and the fee was withdrawn from my account. I already have an Adobe account because of my school email. I want a refund request. I would be very happy if you could help me. I am still a student.

Subject: Urgent Refund Request – Unauthorized $99 ChargeDear Adobe Support Team,I am writing to formally dispute a $99 charge that was deducted from my bank account today, 8 August 2026.On 12 June 2026, I started what I understood to be an Adobe trial. At no point was it clear to me that I was committing to a paid subscription after the trial period. I was not aware that I had been enrolled in a paid plan, and I did not knowingly authorize a $99 payment.What is particularly concerning is that the amount was deducted from my bank account today without any prior notification or clear reminder that a paid subscription was about to begin. I also have not used any Adobe program or service during this period.I therefore consider this charge to be unfair and unauthorized from my perspective. I did not intentionally purchase a $99 subscription, nor did I knowingly agree to have this amount deducted from my bank account.I respectfully request that Adobe:Cancel the subscription immediately, if o

A long time customer of Adobe (photoshop 7). My subscription is only for Photoshop, until suddenly I had do download that app and pick a “new plan” which is twice what I have ever paid?  Anybody know what is going on besides the usual corporate greed? 

i tried to cancel too before the free trial expires but it wont show my plan TILL THE DAY AFTER where they are already trying to charge me! i find this dubious!

Dear Adobe Support Team,I am writing to request clarification regarding recent charges on my account. I have noticed that I am being charged twice, despite not having any active subscription with Adobe.Please review my account and advise why these duplicate charges are occurring. I would appreciate your prompt assistance in resolving this issue.Thank you for your support.Kind regards,Capt.Shady Siam

i want to stop my creative cloud plan early cancelation , and change to the new pay cut plan . 

HI , i want to have the pay cut but accidently canceled my creative cloud plan , can you help to Ask for a stop my cancelation , and Ask for a waive my charge . can you please help , cause there is no proper way for me to contact . 

I cannot say “Firefly doesn't work at all” because I have not tried to use everything. I would like a full refund, thank you.

I have forgotten which email address I used for my account. A payment was charged to my credit card yesterday, but I cannot cancel the account because I forgot the email address I used to create it. I would like your customer service email address so I can contact you to cancel my subscription.I don't know how to contact customer service to cancel my subscription. I don't know which email address I used to create my account. Payments are automatically charged from my bank account, but I cannot cancel the subscription because I don't know which email address the payments are linked to.

During registration I put wrong account name/email address. I’ve typed which doesn’t exist. The subscription I’ve paid is set to this wrong email. How I can change subscription to correct one  [Personal information removed by Adobe moderator from the post and title: please don’t share email/personal information on the public platform]

I have no idea why you have charged my £29 today. I did use you for one pdf but will not use your ststem after this as I am retired and don’t work. It was just a one of need. Please refund my money. 

I no longer have the old devices, so I’m wondering how I can reset the activation on those devices. The advisors I spoke to were unhelpful and only directed me to this forum...

I cancelled my free trial before it ended but yesterday discovered that Adobe has been billing me every month for $19.99. I expect a refund but can NOT find anything resembling ‘customer support’.I asked Google:“Is Adobe's system rigged to make it difficult to cancel?”Yes, Adobe’s subscription and cancellation system has been heavily criticized and legally challenged for being intentionally designed to make cancellation difficult.Adobe agreed to a $150 million settlement with the U.S. Department of Justice and Federal Trade Commission in March 2026. The lawsuit accused Adobe of hiding early termination fees in fine print and making online subscription cancellations confusing or difficult, violating the Restore Online Shoppers’ Confidence Act (ROSCA) 

Upon checking my bank account yesterday I noticed a $377+ taken out of my bank account for the Adobe Creative Cloud subscription. While checking into this matter, there was an auto renewal that happened on March 4th. I canceled my subscription right away and tried talking to a support member right away about receiving a refund.They are refusing to give a refund, saying that it's because I cancelled the subscription. The payment was still pending in my bank account and it has been two days after the auto renewal. It's not like I was using Creative Cloud for  a few months and decided I need a refund.I have never had such a problem with such a large company and have received much better customer service from smaller companies. How do think they not giving a refund for a subscription that was cancelled after two days will make me want to purchase the Creative Cloud when I may need it in the future? It won't.

During registration I put wrong account name/email address. I’ve typed  which doesn’t exist. The subscription I’ve paid is set to this wrong email. How I can change subscription to correct one? Or cancel subscription if I can’t sign in [Email ID remoed by Adobe Moderator, please don’t add personal information on the public platform]

Hello,I am trying to cancel my Adobe subscription, but the system prevents me from doing so due to a payment issue.I no longer wish to continue using the service and would like to cancel my plan immediately.I am also unable to access live chat support from my region.Please help me cancel my subscription and confirm that no further charges will be made.Thank you.

I cancelled my Creative Cloud Pro subscription (Cancellation Number: AB08238003264CAU) on 20 JUL 2026. As the Annual subscription (prepaid) was renewed on 19 JUL 2026, and then cancelled on 20 JUL 2026 this puts my cancellation well within the 14 day refund policy period.Since the cancellation, I have not received any further updates or confirmation regarding my refund, and would like to confirm a date when my funds will be refunded to my payment method. REF: https://www.adobe.com/au/legal/subscription-terms.html Annual Contract, prepaid - “If you cancel within 14 days of your initial order, you’ll be fully refunded.”

I used Adobe trial in June, then I connected my payment account to Adobe, then on the 7th of August this year when my pocket money was sent to my e-wallet, suddenly my balance was deducted by Adobe, and the next payment will be paid on August 10, I am really confused I don't have any more money, how can I get a refund, please help me to refund