Questions

Hi Adobe Community,I'm experiencing issues with integrating Google Analytics (GA4) with my Adobe Portfolio site. Here's a breakdown of the problem:I connected my Measurement ID in Settings > Analytics > Your Google Analytics Tracking Code and applied the changes by pressing Done. However, after more than 48 hours, I'm still seeing the following error in my Google Analytics account:"Data collection isn't active for your website. If you installed tags more than 48 hours ago, make sure that they are set up correctly."I attempted to install the Google tag manually by copying the code provided by Google (under Admin > Data Streams > Web > View Tag Instructions) and pasting it into Settings > Custom Meta Tags. Unfortunately, I received an error message:"There may be invalid meta tags. Please check and try again."I also tried pasting the code into the Footer Text section, but this did not resolve the issue.I attempted to edit the HTML source directly on the Adobe Portfolio p

I am trying to access Portfolio to watch tutorials.  I'm automatically logged into Adobe Creative Cloud, and Portfolio is included in my plan.  It starts me off,  gives me an option to creat a full portfolio or just the open page.  I choose, then Adobe demands I log in, giving me several options including Apple, email, and adobe.   My Adobe passwored was changed last week.  It is rejected. Same with trying to open a tutorial.   I am more than a little frustrated.  Why cannot I access Portfolio when I am alfready logged ionto Adobe, and it is part of my plan? Thanks  My specs: Apple M1 MaxMemorfy 64gbMac OS Sequoia 15.6 Hardware Overview:   Model Name: Mac Studio  Model Identifier: Mac13,1  Model Number: Z14J000H3LL/A  Chip: Apple M1 Max  Total Number of Cores: 10 (8 performance and 2 efficiency)  Memory: 64 GB  System Firmware Version: 11881.140.96  OS Loader Version:

Hi! Can someone help. I just recently purchased a Creative cloud subscription. I tried the install and uninstall and also used CC Cleaner but still not showing.     

Hello,My team has experienced issues placing CC library assets within PowerPoint since January 2025. Assets created in InDesign or Photoshop are not longer supported through this plug-in. A very pixelated proxy image is inserted.The team has plugin version 4.6.79. We are on an enterprise account and run automatic updates. This is impacting our operations and value of the CC suite.Do you have an update for this issue? 

I have a page with single foto's loaded and also containing one grid, I want to remove the grid from the page, does anybody know how to do that ?   backgroundin my example the picture of Djurre is part of a grid and the rest on the page are single photos.https://topeventshoots.myportfolio.com/2020-masterclass As you can see the captions are presented different in a grid versus a single photo, for that reason I want just single photos, but cannot figure out how to remove a grid.thanks Pieter  

Would it be possible to add a big video between the header and collection module? (embedded or upload)My portifolio is motionr2.com and the collection I got there is functional but  I'm afraid I'm not getting people to check my reel. If I could add it front and center followed by my collection or a sequence of works would be quite nice. Can it be done?Tks 

Hello! Where di the libraries tab go in the CC app? Can we please have it back? 

I have had - as a non-profit organization - an Adobe Creative Cloud account for years - certified through Techsoup. Now Adobe has canceled this agreement. Techsoup suggests that I download all my files from Creative Cloud and then cancel my account and create a new one via this link: https://www.adobe.com/promo/TechSoupCCSN.html?sdid=SYBNLTFF&mv=affiliateMy question is: How do I download my files from Creative Cloud? I cannot see this option in Creative Cloud?

Hi,  I'm posting here since there seems to be no Adobe Portfolio forums. There are a few basic features missing from Portfolio that I'd like two mention. Two come to mind right now:There's no option to disable/ enable ligtbox on single images. This setting either enables or disables it for the whole site. So I have a portfolio with illustrations and I find the lightbox feature useful so I can have thumbnails that can be enlarged by clicking on them. However, if I add a picture of myself in an about page, that image is ALSO clickable and opened in a lightbox. To me that feels cheap, like something out of an early blogger site.Once an image gets opened by lightbox, it goes full height on your screen. However, there's a secondary zoom if you click on the image. I'd like this setting to be optional. Maybe I don't want my images to be blown up larger than the screen. The dirty workaround is to have your images in a small resolution so it's not that large, but I imagine that affect

(There was a problem installing Aero. Aero(beta) is not yet available for devices using apple silicon) keep showing this message when I try to install Adobe Aero on my Macbook M1 Air. Since I'm using the latest version of Macbook why can't I install Adobe Aero?

Hi, I am new to Adobe, only one month into my subscription so my Cloud storage is empty-empty. But not because I didn't produce any material lately, but because the Cloud always greats me with a message of "some file types are not supported". I tried every type and size of files to no avail. Jpg, mp4, mp3, avi, gif, pdf, etc, etc. It doesn't make any sense that NO file type at all is supported. I tried erasing and reinstalling the app, double checked that I signed in with the correct mail, erased the cockies from my laptop, checked for updates, tried to upload from the web and NOTHING. So for now, the Adobe promise of cloud storage and easy access to my files from anywhere is not bearing any fruits. 😞Do you have any recomendations that can fix this problem?

Hello,I've enrolled on the Graphics Design Certificate by Adobe on the Coursera platform, but I have issues signing up for the 4 month free trial of Creative Cloud now when I've gotten to the Graphics Design course that requires Illustrator. I reached out to Coursera but they told me to reach out to Adobe instead, so here I am. When clicking on the link on Coursera I get directed to an Adobe site where I can sign up for the free trial. When I then sign in with my existing account, it changes from 4 months to 7 days. So I create a new email just to create a new account on Adobe, since it says I can only use this with new accounts. Then it works, until I change payment country from the pre-selected US to my own country (Sweden), then it goes from the 4 months to the 7 days again. It is quite frustrating since I've had this issue when I tried the other courses in the course package: Issues with longer free trial on Adobe Express and same with Adobe Photoshop. I managed to get th

First of all, my files are taking FOREVER to upload and show in the CC app on the desktop. I need a particular PSD file on the cloud, so I can work on it on Ipad, so I converted to cloud document, uploaded it, and it is not showing on the Ipad version of CC app. It is not showing on the Ipad Photoshop. It's been hours. Yes, I am logged in on the same account on both devices. I logged out on both, logged back in. I quit the app and reopened it on both. Nothing. Any help is appreciated. 

Since a while i am not able too edit my portfolio site wich i made about two years ago. When i open portfolio (on my account) it says i have no sites yet. The my portfolio site is still working properly but i want too edit some stuff. I hop en someone can help me with this issue   Kind regards, Bert Vonk    [Personal information removed by moderator.]  

I am just going to jump to the point. I have rarely seen such a horrible design in any new or old software or web service before, only comparable to the scammer services that hook you on a plan where you won't be able to find the cancellation, or, in this case, how to empty your storage. No excuses can be given in this case because the "upgrade" button is always right there to take you to a page to charge you for more unnecessary storage, instead of taking you to the part where you can see what is actually filling your storage. There is almost no way to find where your files are located and how to clean your storage, while there is always the option to buy more storage from Adobe. I spent over an hour finding files that had filled my cloud storage and prevented me from cropping one image online. This gives the feeling of being scammed so strongly that it is maddening. Whoever decided to design the file management on Adobe Cloud and decided to force the users to purchase extra

Adobe Crash Processor service is running all the time on high CPU and slows down the computer making it impossible to work.The last 2 months I don't use Adobe products because of that issue. Afgter I have uninstalled everything the computer works fine. Now i needed to use lightroom and I have reinstaled it back , but it's the same .. Impossible to work, everything lags. I tried to get to a person trough chat but the AI agent just wouldn't forward me. I'm frustrated from this level of support about to cancel my subscription .

Hi,I’m currently a student, and the free Adobe CC plan is included in my tuition. I asked my school’s IT team if they could transfer the enterprise license to my personal account, but they said they can’t (which I’m a bit confused about, since my previous school was able to do it.) Now I have to manually move all my files, brushes, and fonts over to my school account, and it’s pretty inconvenient. I wonder would it be possible to transfer the enterprise license from my end instead of going through the school administrator? Thanks in advance 🫶🫶🫶!!!!

Bonjour, Je suis sur un mac. Depuis quelques semaines, l'application Creative Cloud ne s'ouvre plus. Quand je clique dessus, la fenêtre s'ouvre mais reste blanche et vide indéfiniement. Mon abonnement est bien toujours actif. Que faire ?

I imported some Lightroom albums into my Portfolio site and was able to choose any of them when creating a link associated with an image on its own page. That was a few weeks ago. Yesterday I uploaded a couple more albums from Lightroom (through the Integrations panel) and they show in the list of "Lightroom albums imported". However, if I try to link to either of the new albums from an image, only the previously uploaded set of albums are shown in the list of albums that I can link to. The new ones aren't shown even though Portfolio knows they were uploaded. They are viewable within the site like all the other albums, but I just can't create a link to them. I waited 24 hours to try again in case it was a sync issue, but the problem remains. Am I missing something?

I have a desktop computer which is using Windows 10 and a laptop using Windows 11. On both of them, I cannot create a new page on my portfolio site. I've deleted temp files, emptied cache, disabled my virus protection and even created a new restore point to no avail. However, I can do all other edits.  It's not until I use a third computer that has no creative cloud or photoshop on it that I'm able to create a new page on my portfolio site.  Does anyone have any suggestions?

Necesito desisntalar las aplicaciones de Adobe que no utilizo para liberar espacio en el disco C, ya que mi pC está muy lenta. Como se hace? Y no puedo utilizar las aplicaciones con fluidez, por ejemplo LRc.

After downloading the Adobe Creative Cloud file, I can't log in to the service. I keep getting a message that the login failed. Despite clearing the system of files, nothing helps. Consequently, I can't download the app.

I have emptied every folder in my Creative Cloud storage, including the deleted items. I can see no files in my Cloud, but I still get the message that my storage is full. How di I correct this?

Hi, CC says I got the 100 gb full and I can't load any file, but the folder is actually empty because I deleted everything that was there, anyway I can't do anything and it doesn't sync anymore because it's saying it's full.Thank you in advance

I use Adobe CC (mainly Indesign, Photoshop and Illustrator) in my work but only on an ad hoc basis. Can anyone suggest a (less expensive) solution to the monthly c.£50 subscription? Is there a way that I can dip in and out of CC as and when I need it?