Questions

I have a subscription.  I can log into my account online and see the subscrition is up to date.  When I double click on my RAW file however, the PDApp opens saying no subscrition found.  I log in with the confirmed Adobe ID I just used to access the website and nothing.  I click the 'Have a different Adobe ID?' fill in the same log in info, and access the website, but still not the software.  I click contact Customer Support, which takes me to the site that says my serial number has expired or is invalid. Yes my comupter is old, and so is my OS - Macbook Pro, Sierra 10.12.6.  I cannot update my PS as it's not compatible with my OS but it worked just fine yesterday, and for the last month. 

Hey thereFirst for all I am quite new to the Adobe Creative Cloud so it could be that I just overlooked something trivial still I don't understand why the CC is not working for my Desktop. I can use it on my Laptop and my Surface and it works like a charm, but as soon as I disable one license so I can use it on the Desktop this ( title ) shows up. I already tried the steps described when you click on the " Get Help" thingy. It didn't work. As soon as the "check for App Updates" is over it comes back. Kind of annyoing when I want to use Photoshop to edit a picture I first need to load the picture on a stick and then edit it on my tablet before I can get it back again on my desktop. ( Also it looks like I am not allowed to get chat support because my account is not 90 days old... Oh well already loosing 90 days of my 365 days subscription...)Looking forward to any helpful advice.Cheers

Hi Everyone, I would appreciate a little help on a problem i didn't find the solution on the forum.Basically : my créative cloud won't let me open or reinstall my apps (see attach picture) Historic :i deleted my adobe apps (photoshop, indesign, illustrator etc) because they were stuck on the open stage, not working (and because, i didn't really know how to deal with that). Now, they're uninstall, not in my computer anymore. I renewed my adobe licence, paid my monthly due, and when i tried to install photoshop, indesign etc again, i JUST CAN'T because my creativecloud acts like it's already installed but the "open" button is unavailable (see the picture attached in the message again).  So i can't download the apps to reinstall and open them.I tried to login, logout, turn off/on session and computer.  Can someone help me please ? Thanks a lot !  Estelle 

Hi I have a issue trying to download Premiere pro. It goes "error 176" and when i search this on the list of error from adobe it says this error don't exist. So i don't understand why i can't download it. Because I just downloaded After effect, Photoshop and Illustrator whithout any issue. I precise that it write that it's impossible to download it in my local disk.

Bonjour à tousJe possède une licence CS6 installée sur mon viel Imac de 2009. Je dois le remplacer car il arrive en fin de vie et je suppose que cette ancienne version ne sera plus compatible avec les nouveaux MacOS. Que devient alors ma licence. Dois-je payer à nouveaux un abonnement pour pouvoir continuer à travailler ?Merci pour votre aide.

So I have Photoshop CC (2015) trial plus a few other apps. They all refuse to uninstall (through drop down menu on Creative cloud app) because of an encountered error during uninstallation.They don't tell me what the error is and when I click the "more info link" it's a blank web page.I've tried the Creative cloud cleaner but photoshop, media encoder etc etc does not show up. Only thing I can uninstall through cleaner is the Creative Cloud app.I know they are on my computer because they show up in my programs list and start bar.Any help will be great because they are taking up a lot of my needed disk space.It has been years of trying but still no progress

System Information:Operating System: Microsoft Windows 10 Home, Version 10.0.19045 Build 19045System Name: MELIHS-PCSystem Manufacturer: Gigabyte Technology Co., Ltd.System Model: Z370 AORUS ULTRA GAMING 2.0Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHzInstalled Physical Memory (RAM): 32.0 GBTime Zone: Central European Summer TimeProblem: I uninstalled all Adobe programs to free up disk space. When attempting to reinstall them, the installer doesn't even start. When I try to execute the installation file (both normally and as an administrator), nothing happens. No window opens, and there is no error message.Error Report: The crash report indicates that the fault lies in Creative_Cloud_Set-Up.exe. The exception code is c0000005.What I've Already Tried:Adobe Uninstaller: First, I tried to repair the software via Adobe Uninstaller. When that failed, I tried to uninstall it. Both attempts led to an error, but no error code was displayed.Adobe CCleaner: I went through all the options o

Just purchased the Photographer plan. I have downloaded creative cloud. My account will not allow me to download LRC. It prompts me to "try" or "buy" LRC even though it should be included in my plan that I have subscribed to. I clicked on "buy" just to see if it would prompt me, and it states that it is already part of my subscription but does not prompt me to download. I have been trying to figure out for the last hour how to download to my mac laptop and I am getting very frustrated. TIA.

Hi, our office is moving and we need to purge a TON of old software install disks we've kept around for some reason. We currently have 5 valid licenses for CS6, which we still use on occassion, along with our CC subscriptions. But we have old CS1-CS4 disks, and even a ton of Photoshop 7.0/Illustrator 10.0/InDesign 2.0 disks. All disks have serial numbers written on them. We have about 4-5 copies of each.  I know that these don't have any value for modern users/computers/etc. But I wonder about nonprofits, schools, or even 3rd-world countries that may have old Mac computers that can't run new software?!?  Seems a shame to have to destroy or somehow recycle all these if someone somewhere could get a little use of them. - Options? Legalities? Thanks!

HiI'm still using my trusty ol' version of Lightroom 6.14 and am considering upgrading my PC to one running Windows 11.  Do youknow if this version of Lightroom will run on it please? Many thanks in advance.    

Hello there,  I purchased a license for elements 2023, while installing i get a customhook_hd_eo.exe error that the program cannot be started. I tried for debugging purposes to install elements 2024, and that works just fine.Seems to me the customhook_hd_eo.exe file for the 2023 is corrupt. Assistence would be appreciated. Regards.

indesign 15.0.3. dmg for Mac OS.Anybody having link? 

When I have been trying to install cs6 updates I have been getti g the same error for the past month, have tried over 50 times.  See below errors.Adobe Photoshop 13.0.6There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207Photoshop Camera Raw 8.7.1(CS6)There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207Adobe Media Encoder CS6 6.0.2 UpdateThere was an error downloading this update. Please quit and try again later. Error Code: U43M1D207Dynamic Link Media Server CS6 1.0.1 UpdateThere was an error downloading this update. Please quit and try again later. Error Code: U43M1D207Adobe InDesign CS6 8.0.2 updatesThere was an error downloading this update. Please quit and try again later. Error Code: U43M1D207Adobe Bridge CS6 5.0.2 UpdateThere was an error downloading this update. Please quit and try again later. Error Code: U43M1D207DPS Desktop Tools CS6 32.0.0 UpdateThere was an error downloading thi

Hello, I'm having problems in downloading Adobe Acrobat Pro DC, which I bought in 2015, on my new Mac; when I try to download it, installation gets stuck on "Readme", has anyone got any suggestions? Thanx, Gabrielle

Hello, Here is my problem, I want to instal Creative cloud BUT when I double clic on it, nothing happen...After looking at my task manager, there is a "Adobe installer" starting but it stop after 4 or 5 seconds.I've tried to repair the instalation but return a message saying it's finished with errors.Also tried the "AdobeCreativeCloudCleanerTool" and to clear everything, same result, not working...No need to say I've restarted my PC after and between every steps and there is no adobe app on my PC...Can someone help me ?

I still use parts of this Software in my PP Workflow. Just had to perform a Clean Install of Microsoft Windows 10 Pro OS on my Dell PC but unable to complete the Authentication process. How do I do this?

Hallo, ich habe zu meinem aktuellen Creative Cloud noch das alte Adobe Photoshop CC 2017 V 18.0.1 die leider nich deistallieren kann. Windows Meldung habe ich als Bild eingefügt. Bitte um Hilfe. Danke un LG

After upgrading my MAC to a 12 Core Xeon processor now I'm being told that Premiere, After Effects, Media Encoder, are all not supported by my MAC. This is the typical lazy software writers at it again. Still using COVID as an excuse also. Not happy with the support that Adobe is giving. Even the AI virtual assistant is useless. So much for AI on Adobe's end!

I cannot use my paid programs, it tells me I reached my limit, but there is 0 computers listed or using it

I can see the option for changing your password, but you must know your old password in order to do that, but for the life of me I cannot find any option for Fogotten password! The Help guide must be out of date because my account screen is totally different to that shown. I do not get a Forgotten password option.

Hey, I'm looking to get the Lightroom CC plan, but I dont know which country I should select for my plan. I'm german, but I am gonna be in New Zealand for the next year and I also spend a lot of time in a second home in Japan. What are the requirements for choosing a country and in which way does it affect the subscription? For example does it work just as well in New Zealand when I get the plan for Germany or does it check the location? And does it affect the language or is that interchangeable anyways?Thanks in advance. Cheers

I've been thinking, is it possible for Adobe to change the cheapest plan into Ai, Ps and Lightroom?There 3 software i usually use, and pay the all apps plan to get this 3 apps only is too expensive for me[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Comments is to ask about the operation of the Forum, not a specific program][Moved from the Comments forum to the Creative Cloud forum... Mod]

Problem Event Name: APPCRASH Application Name: Adobe CEF Helper.exe Application Version: 3.9.1.335 Application Timestamp: 580f9487 Fault Module Name: libcef.dll Fault Module Version: 3.2171.2069.0 Fault Module Timestamp: 551bdc44 Exception Code: c0000005 Exception Offset: 00225cec OS Version: 6.1.7601.2.1.0.256.1 I had photoshop in trial mode at first (12/20/17) but suddenly it wouldnt open and had similar problems as above. I couldnt uninstall it in control panel so I resorted to using creative cloud cleaner. I then deleted everything and since then Ive been trying to download CC again (1/04/18) but this would always come up. ****I just searched creative cloud in my computer and even though ive tried deleting everything even the 1/04/18 CC, the CC app from 12/20/17 still cant be deleted because its open in another app

Hello, I've been looking through other posts talking about this issue but so far nothing has worked and I'm honestly not sure what I can do next to troubleshoot the problem. Photoshop stops at 10% download progress no matter what drive I try to install it on and gives the 176 error. I have enough room for photoshop on both of my drives, I've uninstalled using the uninstaller and made sure to delete all of the remaining folders before trying again, I made sure to create a folder when attempting to install as it does not allow me to use the root folder. I am using windows 10 attempting to use the most up to date version of creative cloud from the website. I had photoshop downloaded in the past on my C drive and reinstalled it to my D drive which eventually failed so now as I try to install it on my newest drive or back onto the C drive again I get the error. I'm sorry if I missed a newer solution but the results I found mostly mentioned the uninstalation.

So, I've been using this for a while now, I uninstalled my apps because they kept getting downloaded to C drive and literally breaking my computer, mhm? Well, I can never get them to download to my E drive, why is that? Media Encoder installed 100% perfectly, nothing else that I NEED though.