Questions

HiI managed to upload the wrong metadata to the SSO configuration so I was locked out from the administrative console in Adobe learning manager.Please help!

hallo zusammen … seit heuet morgen (20.10.2025) funktioniert generative fill nicht mnehr. fehlermeldung "dieser dienst ist in deiner region nicht verfügbar" – weiß hier jemand mehr?

Is there a way to change the user name after their account has been created? i dont see the options to do that under their user profile. I see the options to edit products, user groups, and admin rights. but i cant figure out how to change their name (or email). Their is no edit options for user details. if anyone can help me thank you

This is a huge pain point for users that have two seperate accounts - one that could be for them as employees and the other account they use for freelancing. Why does the user have to sign out of the creative cloud, to go into one, then log off and then submit their other login to get into the second?  Why can't you fix this issue once and for all? I have read many posts that the limitation of the cloud is the issue? Is that really the users problem? I strongly suggest this is resolved and soon!  I suggest anyone with this problem share this or give it a thumbs up for Adobe notices (or not) that this is needed asap! 

We are excited to announce access to enterprise trials for ETLA (Enterprise Term License Agreement) customers; designed to simplify trial access, drive adoption, and accelerate conversion to paid licenses. Activate a trial or a special offer Why enterprise trials matter:Enterprise organizations often need a scalable way to evaluate new tools before committing to licenses. Adobe’s enhanced trial experience ensures efficient discovery, activation, and management of enterprise trials directly within the Adobe Admin Console. Key features and benefits:  Immediate trial access: When a trial or special offer becomes available, Adobe notifies all system administrators of eligible organizations via email, and any system admin can activate the trial or offer from the Admin Console. Automated and self-start options: Admins can activate trials with automatic assignment rules, while users can also self-start or request access. User notifications: Automated email alerts keep teams informed and e

Account has proper licensing in Admin Portal (i'm an Administrator)  Following troubleshooting has been done: - Sign in/out- Uninstalled/Installed- Uninstalled/Ran Cleaner/Installed- Tried other product licenses (ie: Removing CC Pro, using Acrobat Reader Pro instead, works) Not sure what else can be done here Thank you

I would like to have the ability to merge these ID types within the admin console when I have duplicated users. This merge should offer the ability to decide which (if any) Admin roles and licences should remain applied.Types of Adobe identityAdobe ID:Created and managed by the individual end user. Authentication is performed by Adobe, and the user manages their own credentials at account.adobe.com. Users manage their own login credentials.Federated ID:Created, owned, and managed by the organization. Uses Single Sign-On (SSO) through a SAML2 identity provider (IdP). Examples include using Azure AD or Google Federation to authenticate users.

I can't log in to the admin console. The only way to get help is to talk to the assistant through the admin console. This creates an endless loop. Where can I find help from a real person, not a chatbot, to regain access based on the invoice for the purchased product? I also don't want to publish private data on public forums.

Hallo to all,  please, could you give me an advice - how to increse members more than 2?  Thank you

Preciso de informação de como verificar a autenticidade de certificados de Especialização em Governo, dadas a empresas revendedoras de licenças para produtos Adobe.

As final resort posting here. We have an enterprise account with our organisation, but the person that created this account and managed it, left the company. Our system admins closed down the email address, so we're kind of stuck and running into circles when it comes to support, this account is for school purposes and it seems that Academic Software (Belgium) is involved but they suggested to reach out to Adobe Support since they can't access the account either. This is going on for a month now and employees still cannot use Adobe software. Another issue we might be facing is that since this person is no longer with us, the mailbox associated to the contract owner no longer exists. There are no clear steps to be found on what we can do. Hoping to get useful answer here.Thanks for any feedback!

If you access the admin console, go to "Storage", "Individual user folders" and "Inactive users", you are not able to able to navigate through the folders there. The only thing you can do, is to go to the next page, which is very time consuming, in case you are searching for a specific folder and if there are a lot of pages.  Suggestion for this page: Add a search bar, where you can search for names of folders.Add something to increase the number of shown items at the bottom.  We dont really understand, why this is all possible in the "Active Users"-tab, right next to it, but not with the "Inactive Users"-tab.

Hello,    I have a client that is being billed for not only their subscriotions to Adob but for two other cleints as well.  This has been happening since March and I have yet been able to reach somebody to assist with getting the charges refunded to the one client and then rebilled to the proper client.  They have been over charged for the other two clinets licenses by $3,512.81 - I have been told that there is nothing that can be done by Adobe support.  I find this hard to beilive and if it is true very discouraging.  Tammy

Is there a way, from an admin level, select which third party models we would like enabled? Or is it the case if we enable this, all third party models selected by adobe will be accessible by users?  

I too am interested in how the organization can keep the license if the employee leaves the non-profit.  If the Adobe account is set up using the employee's non-profit email account, shouldn't the license stay with the organization that purchased it? 

 MacOS Sequoia 15.3.2 / Firefly webappQuesto è quello che appare quando usiamo Firefly SENZA essere loggati: come vedi appaiono tutti i modelli di generazione di terze parti Questo invece è quello che appare quando usiamo Firefly LOGGATI con l’utente Adobe: come vedi i modelli di generazione di terze parti NON appaiono Su Admin Console ho solo questa voce e, in teoria, i modelli di terze parti dovrebbero essere abilitatiqualcuno ha una soluzione? Grazie 

I have been granted access to Creative Cloud by my college IT course for web development. I can install the apps I need as follows: Creative Cloud desktop app, Photoshop, Bridge, Dreamweaver and Illustrator; all except XD which gets to 100% of the install then fails with error code 191. In addition, the CC desktop app itself fails to update with the same error.I have an administrator account. I have tried all 5 solutions outlined here: https://helpx.adobe.com/download-install/kb/error-code-191.html to no avail. I have completely uninstalled all apps, including the CC desktop app itself, run the AdobeCreativeCloudCleanerTool, and reinstalled from the ACCCx5_10_0_573 ZIP file (reinstalling from Creative_Cloud_Set-up.exe from the website, or through the Microsoft Store, gives the same result; I tried). I get the same error in every situation. I even tried installing with both anti-virus and firewall turned off to no avail.The information for error code 191 on this site is completely opaqu

I recently subscribed to an Adobe Team membership, and since then, I am unable to access my original Behance profile. When I log in, I am directed to a new personal Behance account that does not contain my previous projects or data.behance.net/sabaakhokh557b This is now unable login

We recently setup an Adobe account for our not for profit organization.  While setting it up the person helping me confirmed they had received our tax exempt certificate.  Now a few months into it, we are still being charged sales tax.  Who do i contact to correct this? 

For some reason when I try your steps this is what it shows me when dealing with an AI asst. Also it says this on my home profile page: This is what it shows me: it shows nothing for me to manage?  does that mean I do not have the free trial?  even though I put in my CC information?   

I use an older Mac with OS 10.  The machine will not upgrade to a current OS.  That said, I have been sucussessfully running Photoshop and Lightroom 2020 without problems until I had to sign out.  Now, I can't sign back in because the Photoshop version is no longer supported and Adobe and when signing into the account, Adobe gives an error that my browser is too old. Are there any methods to reactivated the software and/or without  the sign-on page? Thanks  

Hello,I'm on an Adobe Enterprise plan. On my original computer everything is working and I have access to all the apps. I got a new computer, installed Creative Cloud and logged in via my institution's SSO (as I do on my original computer). I'm logged in under my enterprise plan (it says "Enterprise Plan") but I don't have access to any of the apps (everything says trial only).  And when I log into Adobe Podcast all my projects are missing. Why is this? I'm afraid if I log out of my original computer I'll lose everything entirely.  Both are Mac OS devices.

I have a request to reduce the number of licenses in my account as our company has made staff changes. I've chatted with support 5 times, and all failed, even though I've clearly stated that I am not accepting any offers. But they kept saying they would check and then disconnected. I've contacted so many times and I'm tired of this situation. Has anyone experienced a similar problem? And ultimately, how can I reduce the number of licenses? Does the support department have some kind of KPI set when reducing a customer's licenses? This way of doing is really absurd.

Hi, I have been paying monthly subscription for my enterprise plan but unable to use most of the apps. I couldn't find a way to contact adobe about it and losing my money has been frustrating. Can anybody help me find a way to cancel the plan completely?

Issue:A user (A) is experiencing issues with Acrobat Pro, specifically with the feature that allows sharing to the Creative Cloud, enabling users to collaborate. The user can still use other features of the Acrobat Pro with no issue; the software is treating her as if she does not have a license only on the homepage, as well as the page shown in the screenshot.  Desired:The Share button (as well as the “Ask AI Assistant” feature) is available to another user (B) who has the same license and is running the exact same version as User A (as of October 9th, 2025).  What I have tried:Checked for updates.Logged out and back in again.Repaired the application.Reinstalled the application.Had the user logged into a different computer.Unlicensed the user and assigned it back.Launch the program through a web browser. I then went on a 3-hour remote session with 3 different “specialists” from Adobe Enterprise Support. What they did in addition to what I have already done:Rei