Questions

Have just imported pictures and videos from Android telephone. Some of the videos show thumbnail as a speaker and they will play the sound, but will not show the video. Others will show a picture of a film tape in the upper right corner off the thumbnail, but will not play neither sound not video. How on earth can that be? All videos are taken with the same phone. When trying to import one of the videos in to pse2024 it does not play either but says that codec is not supported. The video is MP4 which should be supported by both pse2013 and pse2024.....Hoping for help. I'm almost desperate using Adobe......

I have 2 graphics files (.psd), one of which has a background derived from a .jpg file, the other from a .tif file. In PSE2024 I have these arranged side-by-side via Window>Images>Tile. The .jpg-sourced file also has several layers comprising filled rectangles that act as backgrounds for separate text layers. If I attempt to drag any of these layers from the .jpg-sourced file to the .tif-sourced file, I get the message in the title. What do I need to do to make the layers compatible with the .tif-sourced file? I need to have the text editable, and the rectangles re-sizable after dragging. Thanks in advance,Paul.

Earlier today my laptop lost power while I had Organizer open. After plugging in and rebooting, I've been unable to get Organizer started, and I get the following error:Clicking either yes or no simply greys out the box and brings up the Windows "close app" or "wait'. Waiting does nothing. I've tried using the Shift button to open the Catalog Manager, but I can't get past it. Hovering anywhere over the window gives me the spinning wheel, and clicking anywhere gives the same "close program" or "wait".  I have 100s of hours vested in this catalog and appreciate any help I can get. 

Bij het bestellen van een Adobe programma kan ik betalen met bankpas of creditcard. Als ik dan wil betalen met bankpas en mijn gegevens invult, dan geeft hij aan dat ik een verkeerd creditcard nummer heb. Kan ik niet gewoon betalen met mijn bankpas?

I have accidentally applied a Tag to all the images in a folder. How can I remove a Tag from an image{s}. had some work on my PC and had to start again with my Premiere Elements.

I just updated to PSE 2025. Thinking it is a BIG mistake.  I have random green checks in circles on dozens of photos.  I clicked on the cloud icon and unchecked all icloud options to sync.  Rebooted the computer and PSE, and those darn green checks remain. This feels intrusive. Any suggestions?

I have had to replace my boot drive and re-install Windows 10 and PSE 23. The download of PSE 23 was successful and Editor is accessible and usable. However when I click the organizer icon, I get 'Loading the Elements Organizer Workspace', but nothing happens. It is taking up CPU and GPU resource, but after a few minutes the message closes, but nothing launches. I am running this from the PSE overview window. Windows 10 Home / build 19045.5198 What's going on?

I've tried tot install Elements 2025 but it doesn't work with my OS.I work with a mac wit OS Monterey 12.7.6. and cannot update further to >13.Version 2024 seems not available.Wich version is available and compatible?

I converted my PE2021 catalog file to PE2024 several months ago.  Now in the organizer (but not at the time of conversion), the icon for all slideshows created in PE2021 or earlier appears as a torn page.  When I click on it, I get the message "Unable to open slideshow project".  However, all the photos and videos from the 2021 catalog still open in the 2024 catalog--only slideshows do not open.  So I converted my last 2021 catalog to PE2024 again.  In the newly reconverted 2021 catalog, the slideshows open as normal.  The problem is that since the original conversion, I created many more slideshows.  Any way I can merge the two PE2024 catalogs: one containing the pre 2024 slideshows and the other containing the post 2024 slideshows?  Or any way I can fix the catalog with the post 2024 slideshows, so the pre 2024 slidshows open?  I already tried catalog repair, and no errors were found.  

I recently needed to refresh my Windows 10 computer. As a result I need to reinstall Photoshop Elements 2018. I can't install it without a redemption number and a serial number. How do I find either?

I just upgraded from Photoshop Elements 10 to Photoshop Elements 2025 with the purchase of a new laptop.  The 2025 version does not have the "Color Variations" option under the Adjust Color functions under the Enhance tab.  I used the feature to color correct for lighting etc.  Is this no longer an option and what can I do to add/reduce reds, greens, blues etc. using the 2025 version?

I use Photoshop Elements 2024 on my PC and occasionally on my notebook. Now the hard drive of the PC is defective. How can I deactivate the license now, please? The correct license is stored in my account under my products. However, I can't find anything with activated devices. Where and how can I deactivate the license now, please? Am I alone in thinking that this is stupidly solved?

Is it possible to create a decorative watermark in Elements 2024?

Nell'anno 2015 ho acquistato on line il programma PHOTOSHOP ELEMENTS 13 che è stato installato 2 computer entrambi nel tempo eliminati per guasti irreparabili all'hard disk e quindi senza poter disinstallare il programma da alcuno di essi . Adesso ne ho bisogno sul nuovo PC e non viene attivato. In un hard disk esterno ho il backup di tutta l'organizzazione delle mie numerose foto, fatto con il programma in questione, che dovrei rifare completamente.Si può fare qualcosa? Si può avere una nuova chiave d'accesso visto che il programma è stato a suo tempo pagato?

I downloaded and installed Photoshop Elements 2024 on a new computer.  I opened Elements 2024 and selected Organizer.  As expected, there was no data so I selected the Import option in the program and then selected the path to the backup file located on my portable hard drive.  According to a document  “Move Elements Organizer Catalog” which  I saw online (either found by browsing or recommended by someone in the community – I don’t recall), I expected to be asked if I wanted to restore the catalog to the Original location or to a New location.  I understood that if I chose New Location the folder structure would be flattened.  Since my user name on the new computer is different, I would have to provide the New Location path.  However, when I selected Import to load the backup files, there were no prompts, the data immediately loaded – I could see the photos flash across the screen as a grid view was created.  The total number of photos at t

Folks, I've installed Photoshop Elements 15 on my Mint 20 Linux system using PlayOnLinux and version 5.19 (Staging) of WINE. Both the Editor and Organizer seem to run very well (and fast) in this environment. The Organizer starts and runs flawlessly and I can launch the Editor from there. However, when I start the Editor by itself (via a shortcut to its EXE file) a totally white window appears, which I assume is the Welcome Screen trying to come up. At that point the Editor has crashed! As mentioned above, I can start and use the Editor via the Organizer, but that is a pain. Since I can't bring up the Welcome Screen I can't get to the option located there to turn it OFF and go directly to the Editor! Can anyone suggest some other way to turn OFF the Welcome Screen via, perhaps, a configuration file or a Registry entry? Many thanks, Wayne

Enhance>Colorization isn't working on my b/w photos.

Windows 10 - 2024 version Photoshop ElementsAfter opening Photoshop 2024 and Organizer finishes scanning for new files, I get the following when trying to import new .MOV files  I've clicked "here", paid for and downloaded the extention.Both HEIF and HEVC extentions are installed.  It's then suggested to close PS2024 Elements.Delete all files in the Media Cache - Adobe "Common" folderThen relaunch the application.  No change. I cannot get Elements to import any new .MOV filesI've tried opening Video Editor then opening a new .MOV file, same error.I've tried right clicking on the new .MOV file in Explorer and chossing Open with - "Adobe  Premiere Elements 2024 Editor"No  luck. I mention that I can't open or edit new .MOV files because .MOV file that were importeda couple months ago or before upgrading to PS2024 open and play just fine.  Anyone that can help, I would very much appreciate it. It's very frustrating.

Hi 🙂Impossible to use "filters" 😞  When the new window is opening :- before, it was showing my full pic- but now, it shows many frames (here attached)Thank u so much for any help ! 🙂

Hi, A few weeks ago I was happily printing both A4 & A3 prints on my Epson R1900. Yesterday, I was able to print A4 successfully, but all I get for the A3 is a 155x105mm section of the print appearing in the centre of the sheet. The Print Monitor shows the progress bar jumping to nearly 50%, progressing to ~60% then jumping to the end, consistent with the small fraction of the print output. I have installed the latest printer driver from Epson, to no avail. I have rebooted my PC several times, with the same result. My OS is Win10. Can anyone suggest where I should go from here? Thanks in advance,Paul.

After my wife passed away in January, I had to wipe her hard drive and re-install all her applications, one of which was Photoshop Elements Version 7.0. I found my serial number on my account at Adobe.com, and downloaded a new copy of the program. After a few tries, it finally installed, but would not accept the Serial Number. Since Adobe has hidden all their phone numbers very well, I tried Live Chat. After quite a wait, I was told that the Version 7.0 was no longer being supported on live chat and that I should check the Forums. So I did, and found my problem was most likely that I failed to deactivate the program before I wiped her hard drive, and I most likely exceeded the number of activations. Now's a great time to find this out. The suggestion was to contact Adobe at 800-642-3623 and get the activations reset. It was a 2014 answer, that phone line has been disconnected. So, I'm back on the Live Chat to see if they can reset my activations. After being the queue for 3 1/2 hours (

I am trying to resize multiple files, but I get an error asking me to enter an integer (see screenshot). Any ideas? Photoshop Elements 2020 with  Mac OS Ventura 13.7.1

J'ai une version d'ADOBE PHOTOSHOP ELEMENTS 2018 achetée sur DVD a prix d'or. Impossible de l'installer sur mon iMAC en OS Ventura 13,6,4 alors qu'on m'avait dit que cette licence serait valable a vie.Qui a la solution pour ne pas devoir tout payer a nouveau ?

Mon iMac sous OS Ventura est un 64 bits et j'ai une licence de 2018 de Photoshop réputée "à vie". Comment obtenir gratuitement une version compatible 64 bits ?

Looking for step-by-step instructions to download, install, and activate, full (not trial) version of elements 2025.