Questions

Tried clearing the thumbnail cache, turning "thumbnails instead of icons" off/on (both in Acrobat Preferences and Windows Explorer folder options), and reinstalling the Acrobat. Didn't work. The only case they show is when I change my desktop icon size to Large. The issue here is they have a white background around the PDF preview (which I don't think was the case before), and - I want my icons to be back to Medium size.There is no issue with the preview on icons or any size in folders, only on Desktop. Any help or fix that doesn't include hillbilly patches, third-party debuggers, or add-ons?

Hola, me han cobrado 120 euros cuando no tengo ningún plan de pago, ya lo había cancelado y tengo un email confirmando que no tengo ningún plan de pago. Qué puedo hacer para que me devuelvan el dinero?Gracias

Ever since Adobe support 'fixed' my issue after loading Acrobat Pro on my new IMAC I have been getting this error when opening MS WORD - Run Time Error 53 - and this path - library/applications support/adobe/macpdfm/macpdfm.framework/Version/A/macpdfm - I spent three hours with adobe support yesterday and ended up getting disconnected on a char - I am hoping some on in the Adobe community can help me fix this issue - I am basically back where I started after loading acrobat pro on my IMAC - IMAC is on Mojave 10.14.5 - Acrobat Pro DC - Version 2015.006.30497 - hopefully someone can help - I was transferred over 8 times in Adobe support and the problem never got solved.

Hi there, For accessibility i sometimes test read a PDF (with Acrobat). Now the language changed to english? How can i set it back, to dutch. Language of the PDF is 'dutch.I've tried:Mac system settings > accessibility > spoken material > set to dutchMac system settings > accessibility > live speech > set to dutchAdobe preferences > read > unticked default voice > choose Xander (at least not a voice with foreign languages behind the name).What am i missing smt? Regards, Ed'

Hello I have a strange issue with notes on PDF. When I add a note and write text on it, when I publish it, the beginning of the text disappear and I have only few words of the end of the text. Thanks to help

When I try to save to PDF/A in Acrobat Pro, the system reports that it needs to install components. It then informs me that I must perform the installation manually. After selecting manual installation, it reports that my location is incorrect and sends me to a page that ends with a 404 error.Reinstalling did not help.Does anyone have experience with this behavior and a solution?

Hi there.  When I try to use e-sign on Adobe Acrobat signed in with our account, the screen fails to load.  If I log in to the web version, or if I use the same login to log into Adobe Acrobat on another computer in the office it works.  Ive run the Adobe Acrocleaner software, I've uninstalled and reinstalled. I also found a post recommending deleting the DC key in the registry (which I backed up first) but to no avail.  Does anyone know of a solution to this?  Many thanks in advance. 

Our business office is experiencing the following issue. When a signed PDF is emailed to her, the signure disappears when she opens it in Acrobat Pro. The signature is displayed in the preview feature in Gmail so we have determined it IS there. But when it's downloaded and opened in Acrobat it is no longer displayed. The document was signed in Acrobat Pro, emailed to the Business office, downloaded then opened in Acrobat Pro. It is here where the signature is no longer showing as it shows in the email preview. I then had the user send me the PDF and the signature displays in my email preview, but once I open it, it no longer displays. I attempted this on two different computers in both Acrobat Pro and Adobe Reader DC. All applications are up to date. We are running MacOS Catalina 10.15.6 on all computers. Unsure of what could be causing this and why the signature would show up when we view the file in the Gmail preview but then be cleared when opening it in Acrobat Pro/Reader

I have a license for Adobe Acrobat but whenever I Request e-signatures I get the error (see below): Action needed to request e-signaturesYou can no longer request e-signatures with this user profile associated with [my email address].Please contact your admin or resubscribe to restore access.   We just moved from yearly to monthly subscription basis. How can we resolve this? 

Trying to send a PDF for e-signature but keep getting the error "Some miscellaneous error has occurred". Have done this numerous times in the past without issue! Uninstalled Adobe DC and reinstalled and same issue. It's on the latest version.

I've been tasked with making a booklet created in Canva fillable. When I followed the instructions on converting a document to a fillable form, I got an error message (see attached) and it only converted part of the Table of Contents (also attached), but none of the actual form spaces. Is there something that should have been done when the document was created to facilitate the conversion? Does anyone have any experience with this? Thanks,Cindy

Hey everyone, I’ve been facing an issue while opening large Audi repair manuals PDF files in Adobe Acrobat. Some of them either take a long time to load or crash midway while scrolling or searching text. I’ve tried optimizing and repairing Acrobat, but no luck so far. Has anyone else experienced similar issues with large technical PDFs? For reference, these manuals are from my site AudiManualsPro.com — any help or tips to improve performance would be appreciated!

Bonjour, Sur des serveurs RDS je n'ai pas la fonctionnalité remplir et signer avec Adobe Acrobat Reader version 2025.001.20756 64 Bits Existe-t-il une clé de registre permettant d'aciver cette fonctionnalité pourtant présente sur mon PC avec la meme installation personnalisée. Merci, 

Trying to print comments on a pdf for a client. The only option is comments on its own page. I'd like the comments on the same page. Also, as there have been multiple comments from diff users, a 19 page document goes to 354 pages. Tried all the help and ai bots, nothing worked. Adobe is too expensive for such a simple request to be difficult . 

When I select "Edit PDF" and then select "Add Text" and then try to click in a blank space on the page, the entire page or an editable section is selected instead.  It's like the "Edit" is turned on instead of the "Add Text" button.  I used to be able to click anywhere on the page and add my text.  I make notes on all my PDF files that I save (like date and phone call made, date and email text, if a medical claim, how much I paid along with date and how I paid the bill).I've found the only way to add new text is to try to find a blank area, type new next and then drag and drop that text box to the location I want it.  Or if I had previously added text, I can copy and past that text box and move it to where I need a new text box and overwrite the text.Why is the sytem thinking I still want to Edit and not just add new text?I added a screenshot where you can see that "Add Text is highlighted.  I wanted to add a new text below my note of how I paid on 10.17.23, bu

I'm using Acrobat 2020 and Windows 10..This Adobe help page says I can apply strikethough to text as follows:Use the Select text tool to select the text you want to mark up. But I don't have a Select text tool. I have an Edit PDF tool, When I select that it allows me to select the text I want to edit. From the markup toolbar that appears, take one of the following actions as desired:But I don't get a toolbar called "markup" when I select Edit PDF. I get an Edit PDF toolbar, which looks like this:and an Edit PDF side panel, which looks like this: To strikethrough the text, select Strikethrough text  But as you can see from the above screen captures, I don't have a Strikethrough text icon. I have "Bold", "Italic", "Underline", "supersript" and "subscript" icons, but mot Strikethrough text.Is the help article wrong or am I misssing something? The article says it applies to Acrobat 2020, but it seems to apply to a different produc

Dear All, i need your help, Topic: signing PDF File in Acrobat using Digital Certificate. Signing with Digital Certificate doesn't work; and it always give me: the Credential selected for signing is invalid. 

Trabalho em uma empresa de medio porte, e tem arquivos de varios sertores e ou empresas diferentes, e no final de tudo preciso fazer uma ata final com todos documentos, porem, a mesclagem nao mantem as assinaturas.E é inviavel reassinar, e muito menos criar um portifolio de varios pdfs

Lost PC to lightning (along with a multitude of other items!) and need help on reinstall of Acrobat Pro. I have serial number but do not remember version and cannot find disk. Saved "install file" tries to add newer version and serial number does not allow. Ideas are appreciated.

I am having constant issues with Adobe Acrobat saying "An internal error occured" everytime I scroll through your files or try to open something. It keeps making my file explorer go unresponsive and not sure how to fix this.

Summary of Issue: Random PDF Print Corruption on Windows 11 with Ricoh CopiersSince upgrading to Windows 11, we’ve encountered intermittent issues when printing PDFs directly to Ricoh copiers. The issue affects at least two users who print large volumes of PDF files daily (approximately 1,000 PDFs per day). Both users print directly to Ricoh copiers using IP-based connections rather than through a print server.EnvironmentCopier Models: Ricoh IM C6000 series and IM C6010 seriesConnection Type: Direct IP printing (no print server)Driver Used: Ricoh PCL 6 Universal Driver, version 4.32Operating System: Windows 11 (24H2 Build 26100.6584)Hardware: Tested on multiple newly imaged and brand-new Windows 11 computersPDF Application: Adobe Acrobat Pro (fully up to date)Printing Method: Users right-click on PDF files in File Explorer and select Print (batch printing)SymptomsWhen printing large batches of PDFs, some files randomly print corrupted.Corruption appears as text, stamps, or images repla

Hi again -- This is a follow-up question to my post from last week, Re: Customizing Tooltips in Adobe Acrobat Pro.  @Tariq Ahmad gave me some great tips on how to customize my tooltips by turning my Adobe Acrobat Pro PDF into a form. As suggested, I created buttons to make my images and text interactive, so that when the user clicks these buttons, a corresponding document opens on our website.  When I click a button, the background color of the images and the text distort (see attached example) briefly and then the corresponding document opens successfully.  I don't want the background color of my images and text to change when the mouse is clicked. Are there any button properties I can modify to solve this issue? I've attached my draft form.  Thank you in advance.

Hi all, I have the following problem. I have used the AI Assistant in Adobe Acrobat for several documents and generated a longer chat history. Now I have switched to another laptop and can no longer restore the chat histories, although I have saved the document again in the cloud. The help function states that you can access the conversation histories across sessions and the document opens as before and contains the complete chat history and all associated follow-up questions. However, this is not the case for me. So how can I access the chat history again?    

Hi all, There seems to be an issue with the commenting feature for the online PDF files. Previously, I was able to generate a link from wtv adobe software i was working on, share the link, and whoever that can access it can comment on it. Since last week, I've not been able to mark my comment or pinned my pin at a particular spot at the online PDF link. And there seems to be a change in the layout where there is this black banner showing up at the bottom?Calling out for help if anyone has any idea on how to solve the issueblack bottom banner layout on the right, pin is still there but it doesnt work when you pin the comments over to the PDF 

We do not consent to giving access to our pdf contents to the generative AI beta. How do we disable this feature as an organization? How did anyone think this was a good idea, especially considering pdf files commonly contain tax, banking, and medical information?  I am interested in joining any upcoming privacy lawsuits.