RoboHelp

Hi, I am able to export the XLIFF file, once i send this exported translation file to the translation vendor i received the XLIFF file which is converted to another language and when i try to import the same in the project where I am translating the files i am receiving a warning message as 'Please select a valid language folder'. Please could you help me resolve this issue or is there 

Hi RoboHelp team,We are seeing a reproducible issue with Responsive HTML5 WebHelp search pagination where the Previous (<) button updates the footer count but does not re-render the results list.Steps to reproduceOpen Responsive HTML5 WebHelp outputSearch for a term with more than one page of results (e.g. vegetation)Scroll to the bottom of the resultsClick Next (>) → results correctly advance (e.g. items 21–25)Click Previous (<)Observed behaviourThe footer updates correctly (e.g. “1–20 of 25 results”)The results list does not update and still shows the later-page items (stale DOM)Expected behaviourClicking Previous should re-render the correct earlier page of results, matching the footer and page state.EnvironmentAdobe RoboHelp (2020)Output: Responsive HTML5Skin: Azure BlueIssue reproducible across multiple published buildsCHM output not affectedWe attempted multiple JavaScript-based workarounds (forcing navigation, reloads, DOM clearing via master page), but the issue persis

Just curious. It's been about a year and a half since an update with any notable features (2022.4) - and really, most updates since 2022.1 (March 2023) have been fairly insignificant. Feeling a bit long in the tooth (much as I find it capable for my needs).

For someone who runs into the same problem. After upgrading my project from 2020 to 2022, RH crashes when I try to open a topic. It first shows the topic correctly for 1/10th of a second and then blanks its entire GUI except the top menu. I have traced the culprit to 2 faulty files: settings\ctaggroups.json and settings\statuslist.json. The status list was present in the project file and has now apparently moved to a json file. However, my status list contained brackets "Complete (No Translation)", which the converter probably choked on. The json file looked like["Reviewed","Complete"]o Translation)","Ready for Translation","Translated"]Editing the files into valid json helped and the GUI didn't disappear when opening the topic.So if the same happens to you, have a look at those files.Opened project looks fineOpening a topic blanks the screen

Hello RoboHelp Members, Using version 2022.6.34: I need to display a cookie banner on our html5 output online help systems. Is GDPR Compliance available for html5 output just like frameless?  Thank you so much in advance. 

Hello by principle, the main project has no content. That is explicitely described. you fetch content via the imported TOCs.I want index.html to point directly to a page of the 'welcome' project. Because a topic page has no tiled menu.So I indicate in welcome project the welcome page as default topic and in the main projectI can only choose rhpj files, there are no local ones.After generating both projects, I view the childproject (with a tiled menu, because of the designated template)I view the parent project and get an error. The browser tries to open the projectfile welkom01.rhpj and shows 'Your file couldn’t be accessed' (of course. you can't show this format in the browser)I tried importing that welcome page in the mainproject and designate it as default page,  but I loose the toc in that case. Wondering how I can solve this....best regardshappy new year!Olivier   

I've watched the video, went through the motions, but when I click "Share," the Getting you link ready action starts, but just keeps going (still, after half an hour). One question: how do I invite reviewers? Second question: how long should this take? Thanks for any help you can provideLon

Hi, I upgraded a classic RH 2015 project to the new UI RH (Version 2022.4.179) and would like to use the Adobe included script for converting topic hyperlinks to cross references. problem i'm running into is that i cannot seem to locate the script. Shouldn't the included scripts be located here? What am I missing?

Hi everyone,I’m encountering an issue with RoboHelp 2022 when trying to generate a CHM file. I’ve been testing with one of the sample projects provided by Adobe, and every time I attempt to compile the CHM file, the process fails with the following error: ENOENT: no such file or directory, lstat 'C:\Users\<User>\AppData\Local\Temp\RHTMP\<RandomFolder>\About_RoboHelp.chm' Failed to generate <OutputName>. Check log for more details. Here’s what I’ve tried so far:Verified that the Microsoft HTML Help Workshop (hhc.exe) is installed and functional.Cleared the temporary files in C:\Users\<User>\AppData\Local\Temp\RHTMP.Changed the output directory to a local folder (e.g., C:\TEMP\Test) to avoid issues with OneDrive or network drives.Ran RoboHelp in compatibility mode for Windows 10.Verified permissions on the temporary directory to ensure full access.Additionally, when I manually test the HTML Help Compiler (hhc.exe), it attempts to compile but ge

I am trying to setup Styles in Robohelp 2022.  When I edit them ans try to apply to text, the text does not update with the style settings. For example:  I changed the h1 style to     I highlight the text aand hit the h1 style and nothing changes.    Nothing changes: What am I doing wrong?  

Hi,Thanks, If you can help me following my problem description:I have sent to a Japanese translator an .xlf file.He sent me back the .xlf file translated but this message appea&r when I import the file : "Following files could not be imported, translated content is not in valid format"her the files content:

Hi all! When I take a screenshot and insert it in RoboHelp, the size of the image appears bigger in the output than the original dimensions. How can I retain the original image dimensions in the output?  

Hello everyone,I’m having an issue with the index in an Adobe RoboHelp frameless project and would appreciate any guidance.In my project, the Index is clearly visible and populated within RoboHelp. All of my topics include the appropriate rh-index-keywords meta tag, and the keywords appear correctly in the Index panel.However, when I generate the output, the Index is completely empty.Here are a few details about my setup:Project type: FramelessThe Index is populated and visible inside the projectAll files contain rh-index-keywords metadataIn the output preset, under Content, I have enabled Include IndexThe output generates successfully, but no index entries appear Has anyone experienced this issue with frameless outputs? Are there additional settings or known limitations I should check to ensure the index is generated correctly?Thanks in advance for your help!

I'm trying to generate a Word document from RH2022, but I keep getting this error message in the Log output: ENOENT: no such file or directory, lstat 'C:\Users\LRICHA~1\AppData\Local\Temp\RHTMP\Printed Documentation WordgsJ8fK\ProCon_User_Guide.docx'Failed to generate Printed Documentation Word. Check log for more details. Can someone tell me what this means and how I can rectify it? Thank you,Lon

v2022.6.34 Frameless output It seems (through much head-scratching testing) that any conditional tags applied to <section> elements are ignored by RoboHelp despite this being a valid and semantic element. Additionally, it seems that conditional tags on a child element of a parent element that has tags applied are also ignored?Are there any other massive limitations people know about?

Hi, we are using RoboHelp 2020.8.34. We have project A and releted project B collated ToC. A is master Toc and B output is merged with it. Now some of the topics are hidden in ToC B and merged with ToC, still these are reflecting in ToC A though they are not opening in generated Help but appear in ToC. How to remove them from ToC A as well?

We are using RoboHelp 2022 Update 6 and recently moved everything to SharePoint Online.  We have a lot of users who can't search unless they clear their cache in Edge/Chrome every day which really isn't a good fix.Anyone else seeing this? I see that Update 4/5/6 fixed search issues when hosted on WAMP or FTP so I'm thinking there still might be an issue when hosted on SharePoint Online but just hasn't been fixed yet. Thoughts?

Hello,I follow these steps: create a project in RH2022.in contents 'import folder' and designate an already migrated ex RH2019 projectAll topics including toc are migrated to the content folder. I want to do this for more than 30 subprojectsHow can I import the the toc of the newly imported 'ex' subproject? Tried to click and drag the toc from the content dir to the toc of the main project.  a separte toc is shown in the project toc overview, but it is not visible in the output it only shows xml style text. In fact this toc should become a section in the original first toc of the main rh2022 project. When I transform the created subtoc in a section, the title appears, but the content of the toc vanishes.Tried to create a new section and insert childproject toc, but section remains empty in output (frameless). this last setting results in showing 'aan de slag ' in the menu. but the not the content of aandeslag01 when I insert a toc child project, there is no menupoint to convert to sect

Hi ,I am using RoboHelp to author online help content and generating HTML5 output. I’m facing an issue with the left-side navigation panel (TOC highlighting) in the published help.Problem DescriptionWhen I navigate to:My Admin → Task Manager → Permit AlertThe correct content (Permit Alert) displays on the right pane.But the TOC highlight on the left does not match the selected topic.Instead of highlighting Permit Alert, it highlights Route Check.This happens not only for this path but for all topics that have sub-sections under the same parent section.Expected BehaviorThe TOC should automatically highlight the exact topic that is clicked or opened, matching the content shown on the right.Actual BehaviorTOC is highlighting a different sibling topic under the same group, even though the correct topic content loads.Attempts Made / ObservationsThe topics and content files are correctly created.All content loads properly; only the TOC highlighting is incorrect.Issue occurs consistently acro

in other sisterprojects the font color is blue. For this project it is white. I cannot change it. tried manually, no luck. checked the css, it is determined to be blue.Result is as well in the RH gui as in the chm with wite fontsI cannot attach the source, even renamed. the smartsystem detects a renamed zipfile 🙂thx for the helpOlivier 

I was asked to re-name an RH2022 project, so I did: went to the directory, found the project and renamed it. However, now I get this:Any way I can make it valid? Thanks!

Hi everyone, We're excited to announce a new Adobe Community experience is coming this January. A little bit about the update:The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and will give you clearer ways to share feature ideas, enhancement requests, and bug reports—with greater visibility into their status with our product teams. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. When we launch the new community, all posts created on or before November 16 will be there from day one. Aft

After having worked on this project for a few weeks now, I suddenly get Error Log messages that don't really tell me anything. Can anyone here understand them:UNKNOWN: unknown error, chmod 'K:\IS\Technical Writers 2022\Robohelp 2022-UserGuides\ProCon\Frameless\template\Studio\logo.png'UNKNOWN: unknown error, copyfile'K:\IS\Technical Writers 2022\Robohelp 2022-Projects\ProCon \publish\skins\Studio\homepage.ejs' ->'K:\IS\Technical Writers 2022\Robohelp 2022-UserGuides\ProCon\Frameless\template\Studio\homepage.ejs' Thanks for any help you can provide,Lon

What is RoboHelp's PDF output based on? Is it CSS-based? How easy is it to customize the PDF output?