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12일에 플랜이 39600원, 78100원씩 결제 돼서 당일에 플랜을 취소하고 환불 요청 후14일인 오늘 78100원은 입금이 됐는데, 39600원은 입금이 안 돼서ㅠㅠ원래 비슷한 시간에 모두 환불되는 거 아닌가요?? 간격이 너무 커서 혹시 환불이 안 되는 거 아닌가 해서....

제가 4월 27일에 결제하고 다음달 결제를 안 하고 싶어서 오늘 결제를 취소 했는데 갑자기 플랜이 다시 결제가 되었는데 플랜 취소 수수료인걸까요 아니면 다시 재결제가 된 걸까요?? 26400원 플랜 구매했었는데 오늘 다시 결제 된 것도 26400원이였습니다. 만약 이게 취소 수수료라면 취소한걸 다시 결제한 뒤에 플랜변경을 한 후에 결제를 취소해야 하는걸까요?? 

adobe stock이 24년 1월 27일 부터 결제가 되고 있습니다.저도 몰랐던 원치 않는 결제로 한 번도 사용한 적이 없습니다.환불신청 방법에 대해 알려주시면 감사하겠습니다

미국 상담원이랑 문의로 취소 수수료 없앴는데 계속 카드로 결제 시도 되는데 이거 뭔가요?

https://community.adobe.com/t5/substance-3d-painter-discussions/%ea%b5%90%ec%9c%a1-%ec%9d%b8%ec%a6%9d-substance-3d-%ea%b5%90%ec%9c%a1-%ec%9d%b8%ec%a6%9d-guide/td-p/14562273?profile.language=ko위 글을 읽은 후 https://substance3d.adobe.com/education/해당 페이지에서 이메일을 입력했지만 인증 메일이 오지 않습니다.하루가 지나도 안오고, 스팸함에도 없습니다 이미 제출한 이메일은 adobe UniqueID already exists 오류가 뜹니다어떻게하죠

저는 총 얼마를 환불받는건가요? 47,300원도 같이 환불받는건가요?

4월달에 어도비 플랜을 신청했으나 카드 금액 부족으로 결제하지 못하고 포토샵을 이틀정도 사용했습니다. 그리고 4월 25일과 26일에 포토샵 플랜 가격인 26,400원이 두번 빠져나갔습니다. 저는 4월 미사용 금액과 한달이 지나 플랜을 갱신한 금액이 빠져나간줄 알고 플랜 취소를 진행하였으나 환불되지 않았고 5월 한주 가까히 사용한 뒤 일주일이 지난 시점부터 플랜을 다시 갱신하라며 포토샵을 사용할 수 없게 되었습니다. 사용자인 제 입장에서는 5만원을 내고 포토샵을 한달도 사용하지 못한 것인데 전액 환불을 받거나 저번달 미결제 금액만 환불받고 이번달 포토샵을 이어서 사용할 수 있게 할 수 있을까요? 대학생이라 바빠서 문의할 시간도 없고 상담 시간도 6시까지라 상담을 진행할 수 없는 상황입니다. 혹시 이메일 문의 방법도 있으면 알려주시면 감사하겠습니다.   *모더레이터에 의해 개인 정보가 삭제 되었습니다. 

저는 연세대 학생입니다. 몇달째 사용 안한 어도비를 구독취소하려니 갑자기 몇 시간 간격으로 두 번 결제가 되네요. 지난번 학교에 어도비 신청을 놓쳐서 학생플랜으로 결제했는데 휴학하여 사용하지 않아서 몇 달 째 돈만 나가서 취소하려니 위약금이 있어서 기다렸다가 이번에 갑자기 1년 지나서 오늘 47300₩ 결제가 되었길래 구독 취소를 하는데 몇 시간 간격으로 두 번 같은 돈이 빠져나가네요ㅠㅠ 저는 몇 년동안 계속 작업 있을 때 돌아오는 충성 유저인데 이럴 때마다 전화로 대기 엄청 많이 해야하고 너무 불편해요. 현재 상업영화회사에서 일하면서 회사 다니느라 작업할 시간이 없어서 취소한 건데, 전화도 이제는 회사 근무시간이 겹쳐서 긴긴 대기 전화줄 붙잡고 있을 수가 없는데 어떻게 빨리 해결할지 모르겠네요.    *모더레이터에 의해 개인 정보가 삭제 되었습니다. 

Hello,I'm encountering a critical issue with InDesign 2025 (version 20.3.0.60 on macOS 14.6.1). One of my .indd files causes the application to crash instantly upon opening.The file is essential and seems to be corrupted. I've already tried the usual recovery steps: opening without fonts or links, placing the file in a new document, exporting to IDML — none of these work, as the crash happens immediately.Here's part of the crash report: Exception Type: EXC_BAD_ACCESS (SIGSEGV)Exception Codes: KERN_INVALID_ADDRESS I’m attaching the problematic file : https://we.tl/t-xwHxGnqlMf

Please help me get a clear version of this picture thank you in advance 

When I try to make a selection then command + J, to duplicate that selection, I keep on getting the error below:Here is a shot of the selection:I can restart photoshop then it goes away for a bit, then just comes back. Any fixes?

Hi all, I'm using LRC version 14.3.1, but I'm unable to get synchronization to function properly. I've attempted to 'rebuild Sync Data,' paused and restarted sync, but nothing has resolved the issue. In the top right corner, it indicates that everything is synced, yet in the collections pane on the left, there are no sync icons next to the collection names. Despite following various guides, I haven't been able to resolve this problem.   https://m.youtube.com/watch?v=aMDOrLdsgng&pp=ygUoTm8gc3luYyBpY29uIGZvciBjb2xsZWN0aW9uIGluIGxpZ2h0cm9vbQ%3D%3D   https://m.youtube.com/watch?v=1drhd-3GVL4&pp=ygUoTm8gc3luYyBpY29uIGZvciBjb2xsZWN0aW9uIGluIGxpZ2h0cm9vbdIHCQnYAKO1ajebQw%3D%3D   Thanks a lot, Daniel  

Every time I try to import media, I get this message -"Unsupported media type. 1 of 1 media could not be imported"This has happened in the past couple of months, before this I was able to use the app fine. 

Bonsoir, Dans le tutoriel de Valentina épisode 7 "How to sync video and audio", j'ai fais les mêmes réglages sur la séquence source de camera multiple mais je n'arrive pas a changer les cameras avec le pavé numérique ( 1, 2 et 3 qu'elle utlilise pour switcher entre elle ), sur la timeline avec la video synchronisé.Y a t'il  quelque chose a activer ou n'est ce plus possible ? Je tiens a préciser que je rencontre plusieurs problème car elle utilise la version 2023 et moi la version 2025.2.3. J'arrive cependant a trouver la solution dans beaucoup de situation en faisant des recherches sur adobe, sur le net ou sur YT mais là je ne trouves rien a ce sujet. Merci d'avance.

Hello Community, Can you put your tools in a custom order in Indesign 2023 (18.5.2)'s tool box? Unlike Photoshop's ability to easily customize the ORDER in which the tools appear, Indesign seems to only let you play with how the bar looks, not the SPECIFIC ORDER of the tools from top to bottom. On line and in this forum, there seems to be only instructions to toggle back and forth with vertical vs horizonla view—which is not the question I am hoping someone can let me know HOW to you put your specific tools in a specific custom order in Indesign 2023 (18.5.2)'s tool box.Many thanks & please do not tell me to double click on the double arrow to make the vertical and horizontal view option—that is not the question.

Hi folks,I'm working with the font "Mojito" from Adobe Fonts. It appears just fine in Illustrator and on the adobe fonts website. However, it changes appearance in After Effects (notice e & o).  I've reset AE preferences and none of the faux text options are switched on. What can I do to solve this?  

Hi all, I've seen other discussions about this, but none that I could see about Android version.I have this app installed on my phone, and when I want to share a PDF, the default option is "share as link" through the Adobe cloud. I don't want that. Never.I know there is a workaround, using "Send a copy" - I want that to be the default option or the only option available for me.I've search the preferences of the app, but could not find any option to disable "sharing by link" Thanks

I need help please.Can someone tell me how to remove the background picture on the grids please?I've selected the grid layout I'd like to use but can't work out how to get rid of the sand dune picture on it. If I use the opacity option it also gets rid of the grid lines which I want there. thanks 🤩 ps I'm using the mobile app. 

I'm constantly making new metadata presets for different events in LrC, but a lot of the information I fill in is the same each time (my name, email, phone, yes it is copyright me) -- can I keep this same-every-time information autofilled so it'll carry over into every new preset I make?  Thanks.

I've been trying to expand the layers using the keyboard shortcut "Command+Shift+G" on Mac, and I haven't been able to open up additional layers aside from what is already shown in the photo here. The bounding box and edges are showing (I double checked multiple times), and this is the correct command to ungroup my text creation so far, based on my settings/preferences. All I want to do is ungroup the entire layer multiple times so that each letter aspect can be selectable/clickable for me to edit, but I'm stuck. Please helppppp 

Guys, please help me I'm in desperate need of assistance. I've been trying to figure this out all day, but I'm unable to select the bottom of each letter using the selection tool, and it has been driving me insane. I don't know what else to do, but I tried troubleshooting (bounding box and edges are showing). Could it be because this is an Arabic text? I'm basically trying to follow this same tutorial (https://www.youtube.com/watch?v=omu7b_FDJRI)  to create a vintage postcard, but wanted to use Arabic text instead. I got stuck on the letter selection part as the selection tool hasn't been working properly. PLS HELP

hey guys, i want my guides snap on every pixel while moving them, without point numbers like "652,8px. i want to be them like 650px, 651px, 652px. Holding down the shift key make the guides snap to pixels, but not every pixel, it goes like 600px, 610px, 620px...is it possible?thanks.

I'm on a MacBook Pro with Ventura 13.5.2. When using Photoshop 2024 and trying to drag the window, it hides behind other open apps. Here is a video: https://www.loom.com/share/f7c8e79fbd674ac2bfdf66c42c79b25a?sid=3bc94cd0-c504-41f9-842a-17b4b03251fd

Is it possible to export artboards individually as DXF? When I choose File > Export > Export as, the check box to USE ARTBOARDS is greyed out an unavailable. Is there a work around? Thank you.

Hi,I have Adobe Pro (purchased with this acount) and can't access to the admin console! I am the purchaser and should be the admin.It shows the following message: We're sorry. You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.