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Lately, I have frequently tried creating short video animations. The model I prefer costs 400 credits, meaning I can generate 10 videos per month. On several occasions, however, an error occurred during the generation process, and no video was produced—yet the credits were still deducted.I discussed this with customer support, but despite their assurances, I did not receive the credits back the following month. I am very unhappy about this. I shouldn't have to pay for a product I never actually received.

Can you help in solving such issue ?How to disable access to web account 

I've just noticed Photoshop has disappeared from my installed apps, if I scroll down to all the apps it says 'install' for Photoshop. It is already installed and I still use it but according to Creative Cloud it is not installed? 

Do you have a support chat or phone number?

How can I generate a truly static camera shot in Firefly Video?Even when I request “locked-off camera, fixed tripod shot, no camera movement”, the generated video may contain slow zooming, drifting or camera shake. Are there recommended prompt instructions or settings that reliably disable camera movement?

Acrobat Reader is my default program for reading PDFs - I don’t need to edit, I just need to be able to read them.When I open a PDF, there is another Window with a thin gradient title bar that only shows “Adobe Acrobat Reader (32-bit)” and I have to click the X to close it three times in a row. Only then can I use Acrobat Reader. It happens every time I open a PDF document. If I want to open another PDF, it works, but the first PDF I open always makes me close this blank window three times. Below is what it looks like - as you can see the window completely covers the document and I have to close 3 times before I can see my document. 

This new udpate gives me a contstant spinning wheel almost after each action I try to make. Select an item, move an item, open a panel, open a menu, anything really—each interactions causes the wheel to appear for 1-2sec. My productivity has been completely obliterated. Anyone else having this issue?   MacBook Pro 2023 M2 Max 32 GB  Sequoia 15.0.1     <Title renamed by MOD>

this is a software download 

Hello good people,I have a project in InDesign. The agency that created the documents worked quite professional. However, I am not impressed the way that created the styles for Headings level 2 to 6. They’ve created a heading style using Nested Styles. The heading continues with the text paragraph. Once I separate the heading from the main text using EM SPACE, the InDesign recognize the text before Em SPACE as being the header. See below. 1.4 Definition of requirements is the heading while the rest of the text is body text. Here is how they defined the style.  Well, my problem is when I generate the TOC. InDesign brings in the entire paragraph.So, I have to manually clean the TOC deleting the text between EM SPACE and dots. The dots have a character style named DOTS SPACING. The TOC should look like that.I tried to do that using FIND/CHANGE tool.FIND: tilda m (Em SPACE) + \w (any word character)However, how I set to stop to DOTS SPACING character style?Is there a way to do this automat

My Behance profile is visible to me when I'm logged in, but the public profile URL returns “Profile not found” when opened by other people or in incognito mode. My profile URL is https://www.behance.net/irakiyashko⁠. Please check and restore the public visibility of my profile.

I cannot import photos into LRC! received 'could not copy a file to the destination folder because it is not writable” Regular LR works fine. How do I fix this? Not using a mac.

Hello Adobe Community,My name is Alejandro Fajuri, and I am a professional graphic designer and art director based in Chile.My Behance account was recently deactivated for an alleged spam violation, without any specific explanation of what content or activity may have violated Adobe's policies.I believe this restriction may have been applied in error, and I urgently need assistance in obtaining a manual review of my case.Here are the relevant details: My Behance portfolio contains original professional projects in graphic design, branding, packaging, and art direction. My most recent publications were two design projects related to the rebranding and packaging of Chicken Factory. I have shared links to different portfolio projects on LinkedIn and other social media platforms as part of my professional activity. I have not engaged in mass messaging, repetitive promotional comments, or deliberate artificial engagement. I can still sign in to my Adobe and Behance accounts, and all

I’m trying to use trim paths on a vector image to trace the path of a box. Instead of trimming the path of the box, the entire box is filling up with the outline color. Not sure what’s going on there. I’ve attached a video for reference. Thanks and stay curious!

I have a serial number for my adobe acrobat 9 pro which is not active and so the program will no longer work.  It was fine last week but now says I have a licensing problem.  Help!

初めて質問させていただきます。以下のAdobeフォント（著作権：Adobeと記載あり）をベクターアートワークに変換し、それを加工して（書体の特徴が若干変わります）ロゴを作り商標登録をしたいと思っております。 類似の質問と回答を拝見しまして、以下でその作業自体は許可されているように理解しております。https://helpx.adobe.com/jp/fonts/using/font-licensing.html ただ、上記にリンクのある利用規約（Adobe Fontsサービス製品固有利用条件）を確認すると、矛盾とも取れる禁止事項の記載があり判断に迷っております。 ▼利用規約https://wwwimages2.adobe.com/content/dam/cc/jp/legal/servicetou/Adobe-Fonts-Product-Specific-Terms-ja_JP-20241007.pdf ▼該当箇所3.4 使用許諾コンテンツに関する義務、制限、制約および禁止用途 における(4) 使用許諾フォントに機能を追加する等の方法で、使用許諾フォントの一部を変更、改造、翻訳、変換、修正、作成し、または派生物を作成し、もしくは作成させること。  この(4)で禁止されていることは具体的にどういうことなのか、今回のロゴ制作も該当する禁止事項なのか、あちこち調べてもわからず困っております。「フォントに機能を追加する等の方法」というのもよくわからないのですが、これはフォントデータを（ベクターファイルなどにせず）そのままいじって、別のフォントデータを作成することを禁止している（ベクターファイルになっていればOK？）、という理解で良いのでしょうか？ どなたかお詳しい方、ご助言いただけますと大変助かります。どうぞよろしくお願いいたします。 

is wrong with this copany. I have been trying to cancel now two months staright and each time i pay my monthly and they are still ot letting me to cancel my payment. They do not have customer support [Profanity reference removed by moderator]

I'm trying to connect a custom subdomain (not a root domain) to my Adobe Portfolio site, and the connection keeps failing even though my DNS configuration matches Adobe's instructions exactly.Setup:I want a subdomain (e.g. sub.mydomain.com) to point to my Adobe Portfolio site, while the root domain stays hosted elsewhere (WordPress). In Settings > Domain Name, I entered the subdomain and added the 4 required A records exactly as provided (2 for the subdomain host, 2 for the www.subdomain host), pointing to the two IP addresses Adobe gave me. I removed any conflicting old records on those specific hosts, and there's no CAA record blocking anything.Result:DNS resolution is confirmed correct and fully propagated (verified independently via direct DNS lookup, not just waiting) — it resolves to the exact same IP addresses as my default myportfolio.com URL. Despite this, visiting the subdomain redirects to portfolio.adobe.com/missing, and Settings > Domain Name still shows a validation

I am suffering from logging out from my devices because subscription limitations of having 2 devices only active at anytime.

When trying to open a pdf document, the acrobat app won’t open.  I am on MAC OS Ventura 13.0 and tried the clean up tool and uninstall tool, restarted the computer , re-dowloaded the app, and the app simply does not open. Don’t know how to solve this. Need Help ? 

I canceled my free week but still was charged $25. How can I get my money refunded to me??  Please help. There’s no number to call. I was charged 2 days ago.

Hi everyone,I am using a licensed standalone version of Adobe Acrobat Pro 2017 (Classic Release - Version 2017.012.30262) installed on my company workstation.Recently, I noticed that the Adobe Acrobat Chrome extension (web extension) is not functioning properly with my installed desktop license. When I try to use features within Google Chrome (such as converting web pages to PDF or editing/combining files), the extension asks me to sign in or claims that a paid subscription (Acrobat Pro DC / Document Cloud) is required.Since I already have a fully licensed Acrobat Pro 2017 desktop application, I expected the Chrome extension to work in integration with my local desktop installation.Could someone clarify the following? Does the current Adobe Acrobat Chrome extension support integration with classic perpetual desktop licenses like Acrobat Pro 2017, or does it exclusively require a subscription-based Document Cloud / Acrobat Pro plan? Is there a specific setting or legacy extension vers

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Adobe Cancelled My Subscription After Payment

Can add more options in the text layout like fisheye, wave, pinch, cube, tilt etc. They’re trending on Instagram Some built-in options for titles/subheadings/taglines will also be helpfulMmm

I’m currently unable to download anything from my App Store to my phone. I also don’t have access to a desk top. Is there any other option?