Account, Payment, & Plan

I have used this app for 2 maybe 3 years and my subscription is up... new phone means for some reason I cannot log into any Gmail related anything so I'm letting that subscription pass (runs out in Jan anyway) I've remade an account and saw it is now $100 more expensive!? However I still had the chance to "renew" my old account at the same price I've paid every other year ($56 which obviously I would do if I could bloody well get into it hahah) am I dumb or is this a mistake ? 

Cancel my subscription 

CAMBIAR LOS DATOS DE FACTURACIO 

Can someone help me or share their experience on how to solve this issue? I’m trying to cancel my subscription but it won’t let me. Has anyone encountered this before or knows what I should do?

Hi there! On November 5, I requested a refund for 19.99 as I got a free trial in October and was unaware that I even had the trial still as I only opened the app the day I got the trial. I got the refund and canceled my account so it wouldn't happen again.However, on November 28, I was charged 29.99. Which is confusing as I canceled my plan and didn't even upgrade it. How do I get a refund and stop this from happening? I already canceled my account again today on November 30.

Why is the Photoshop plan... 22.99 billed monthly/yr. cost more than the photoshop plus Lightroom plan of 19.99 billed monthly/yr. Please  me understand.

eu assinei pq tava pra usar grátis e agora tá me cobrando, sendo que eu não usei nem ele grátis . Isso é demais e é propaganda enganosa. Vcs não podem fazer isso com a gente não pow 

Hi All - Win 11 Laptop (L/T) and Desktop (D/T).  Creative Cloud  Bundle installed on both (Annual Subs just renewed).General problems with D/T required partial 'reset'.  Existing/installed apps on D/T and L/T include Creative Cloud but shortcuts on Desktop/Taskbar only take me to a page offering Ps, LR, LRc for a trial period with the option to purchase.  'Settings'>'Apps' indicate that Ps,LR and LRc are all installed, + the various other Creative Cloud Software that goes with my subscription. When I sign in to my Adobe A/c I'm informed that there are no paid for plans, despite 12 months subs paid recently.Not entirely sure where I go from here.If I uinstall  Creative Cloud + related software to reinstall - Where do I reinstall from?  It would seem that I don't have anything paid for.To be honest...  I am not particularly IT savvy so please be gentle!Best WishesBT 

I Just Got The 7 Day Free Trial On After Effects, But When I Gave My Card Information And Clicked Continue, It Said That My Country: Poland, Does Not Support This Website. And I'm Asking If It Will Keep On Getting My Money Or Not??

Hello, I didn't notice emails sent about  renewing plan and I have forgotten to cancel my annual year susbcription plan, that i dont use heavily anymore. Please can I request for a refund? I would really appriciate it, because being a student every penny counts...

Necesito ayuda. Esta chingadera me ha cohersionado a crear dos cuentas más: una para no sé qué chingados, pero que si no creaba no podía entrar a mi perfil personal, y otra para esta comunidad. Yo sólo quiero tener mi cuenta personal con mi plancito. Quiero sencillo y fácil. ¿Qué tengo que hacer para eliminar las dos cuentas que no me sirven para un orto? Por otro lado, necesito atención al cliente en español o francés. El número al que tengo acceso es el canadiense y los muy soretes me cuelgan cada vez que les pido me transfieran con un agente que hable español. La última vez (10 de noviembre) me transfirieron con un agente en español y ésta me dijo que solicitara el servicio en español la próxima vez que lo requiriera. Ahora resulta que sólo hablan inglés y no son capaces de atender en otra lengua a pesar de que Canadá es un país con dos lenguas oficiales. Me siento discriminada. Les digo que les hablo en francés y no quieren. Sólo quieren la primera lengua colonial. E

I've been trying to delete my subscription for the past couple days before the bill hit and you guys make it so difficult to delete. I even asked your little chat bot and it keeps sending me different links. This is quite unfair because now it hit my account and I did not want to subscription. I would never buy Adobe or work with Adobe again. there's no guidance no help and it's quite difficult to delete

Hello everyone,I was cancelling my Photography Plan (20 GB) because I’m close to the renewal date, and right before finishing the process I was offered 90 days for free. The problem is that the page only says “the next 90 days will be free” and “your price for those 90 days will be €0.00”.Does this mean that accepting the offer will also renew the subscription for a full year, so that I would have to pay for the remaining 9 months after the free 90 days?My idea was to accept the offer, use the plan for those 90 days, and then cancel before the free period ends, but I’m worried I might be charged an early-cancellation fee.Does anyone know the terms of this offer?Thanks!

I’m looking for some advice. It’s been over 10 days, and I still haven’t received my refund. I’m not sure what the next steps should be.Additionally, I haven’t been able to find any option to contact Adobe Support or create a support case from my account.Could someone please help or guide me on what I should do?Thank you. 

Good morning, I currently have the Photoshop + Lightroom 20GB plan, and Photoshop gives me 100 generating credits.If I upgrade to the Photoshop + Lightroom 1TB plan next time, I've heard it comes with fewer generating credits. Is that true? 

Bonjour,En ce moment Amazon propose une offre sur l'abonnement Lrcc + PS 1To à 104€ pour un an.Elle est soit disant valable pour ceux qui sont abonnés.J'aurai souhaité savoir comment elle s'utilisait pour les abonnés actuels ? Prolongement d'une année d'abonnement ? pas de perte des infos cloud, etc.Merci pour vos retours. 

Since there is no other way that I can find to leave feedback to Adobe, I am putting this here and hopefully can get some upvotes and comments from other people on the new recent changes to how the photography plan is priced. Adobe promised that the Photography Plan would ALWAYS be $9.99 a month. But now we have to pay for an entire year upfront to get that price? That is not honoring your commitment or a good-faith move toward your user base. What next? We have to pay for 3 years in advance, etc etc? (And they can't even provide and type of customer service besides these ridiculous and time wasting forums?) Seems to me you have not kept your promise. Boo on Adobe. I am cancelling my subscription.

 ... steht hinter allen Apps Abo abgelaufen. Ein wenig verwunderlich, wurde doch Lastschrift erteilt und alles lief bisher reibungslos. Nun sagen mir heute alle Apps, dass ich ein neues Abo abschließen. Nun gut, will ich dies dann machen - also ein neues Abo abschließen - erkennt das System, dass ich ein Abo habe und lehnt dies ab. Somit befinde ich mich in einer Schleife, in der ich bezahle aber kein Programm nutzen kann. Abmelden, anmelden - selbst Deinstallation - alles gemacht. Keine Lösung. 

Quiero cancelar el plan pero no me aparece la opción, ayuda! 

Dear Adobe Support Team, I hope you are well.I am writing to request assistance regarding the terms of my Adobe Stock subscription. I originally signed up for the free trial, and I acknowledge that I did not cancel it before the trial ended, resulting in the automatic monthly billing. I accept that part completely. However, when I decided to cancel the subscription now, I was surprised to find that my account had been automatically placed on an annual plan, even though I never selected or agreed to such a plan. As a result, I am now being asked to pay a large cancellation fee. I feel this is unfair, as I did not knowingly choose an annual contract, nor was I clearly informed that the free trial would convert into one. Could someone please assist me in resolving this issue? Thank you for your time and understanding. I look forward to your response. Kind regards, Chenesté 

무료체험판으로 결제된건 줄 알았는데 바로 결제가 된 것 같습니다. 취소 부탁드립니다. 

12 aylık ücretsiz kullanımı aktifleştiremiyorum. Chrome web mağazası üzerinden alıp tüm adımları uyguladım. Videolar izledim. Hiçbir şekilde olmuyor. "Start free offer"a basınca "discover" uzantılı bir linkin olduğu sayfa açılıyor.

Hi there,until Jan 7th 2027 I'm still using my Creative Cloud plan with LRC, PS and 20 Gb. Now I bought two new plans with LRC and 1 Tb for 2 years in total (because of a good offer).If I register the new plan now, they would run parallel, I suppose. So I would wait, until my active plan is running out and then register the new ons. But this will be after Jan 7th 2027. Is it ok to do so or would that be to late?Thanks for an answer and best regards, Frank

Believing that I was activating an Adobe editing service, I actually activated the “AI Assistant for Adobe” service… total nonsense for me! Ok, my mistake.The subscription remained active and I didn’t cancel it immediately because I know any profesional company so far Informed and notified me when it was time to cancel. But apparently not — I only received a notification one day after the trial ended, telling me that I had to pay.Shouldn’t I have been notified at least on the last day of the trial, informing me that it was about to end and asking whether I wanted to continue or not?Now, whether I want it or not, I’m being charged €8.12 for a service I didn’t even use!I don’t want to pay for something I didn’t use or for something I was misled into buying.How should I proceed? 

I have been trying to cancel my firefly plan as I no longer require it. But it is continuously showing an error. On both Windows and phone same error is coming that unable to load. Request assistance immediately as the plan is due for renewal in one day.