Account, Payment, & Plan

Cancelled prior to trial end period. Billed for 2 months, now I have a $99 fee if I want to cancel?I am certain that I cancelled within the trial period.  Now I am seeing two months of charges.  The $99.00 fee for cancellation is ridiculous!  I didn't even use it for the full 7 day trial.  

I signed up with the free trial and it took the money after stating that it will charge after 7 days

Hallo zusammen, da vom Support nie jemand erreichbar ist - versuche ich es mal hier. Seit Juli wird mir regelmäßig der Beitrag abgebucht. Ich habe KEINE aktiven Abos. Danke.

I’m having a serious issue with Adobe and I need help from the community because official support is not helping at all!I’m trying to cancel my subscription. The customer panel doesn’t work – the cancellation page just keeps loading forever. I tested it in three different browsers and on different devices.I’ve already contacted support by email and chat. No help whatsoever. Emails stay unanswered, and the chat only sends me the standard cancellation instructions, which don’t work because the page never loads!Meanwhile, Adobe keeps charging me even though I can’t cancel the plan.What am I supposed to do if the cancellation option simply doesn’t work?Why can’t support cancel the plan for me?And if they can’t – then please fix the website, because it’s broken! 

제가 포토그래퍼만하려햇는데 다른거까지 같이구독됫습니다adobe stock 까지 이거만 환불안되나요

Hi, ich weiß nicht, ob ich hier richtig bin, aber vllt kann mir ja jmd weiterhelfen 😉 Sonst bitte um schonende Behandlung 😉 Mein 1Jahres-Probeabo läuft ab und für mich und meine kleine Nebenunternehmung würde sich ein  neues Abo zum Vollpreis nicht rechnen. Gibt es für so Kleinunternehmungen für mich Sonderangebote oder Möglichkeiten das Abo günstiger zu bekomen? An wenn köntne man sich wenden? Sonst müsste ich leider zu Affinity und Co wechseln....

What other plans are there besides the one that costs $799?I only need indesign, photoshop, illustrator and acrobat.

Hello,My student plan was automatically renewed to an individual plan without my consent. I’m within 14 days and cannot reach support by message or phone.Please advise how to cancel whitout paying cancellation fees.Thank you.

How do I delete my account with adobe? 

Hey how can i cancel my subscription without getting a cancellation fee because I can't afford it and I can't continue to pay because photography is not doing well for me, I've recently been charged $11.99 and that was my dinner money and I want to request a refund

Hi, I found an offer on Amazon for a 12-month subscription to Lightroom with 1TB of cloud storage. Is it possible to apply this subscription to my current Lightroom 1TB plan? Has anyone tried this? Or is it only for new accounts (subscribers)?  Here is the link below: <REMOVED-kglad>

I bought Acrobat Pro 2017 from a reseller now out of business. After moving to a new laptop, I can’t activate it because I didn’t close my account on the old device before uninstalling the software. I need a new activation code I believe.

Dobrý den,  zapomněla jsem zrušit předplatné na tento rok a odešla mi platba. Chtěla bych platbu stronovat. Poradíte mi prosím jak na to? 

i need the Adobe Support Email address, i can't find it , please HELP!!!

11월 21일에 구독 취소 신청을 했었는데 당일 18시 56분 한 번 더 결제가 되었습니다. 11월 14일에 1차로 결제를 했는데 21일 추가 결제가 되었습니다. 확인 후 환불 처리 부탁 드립니다.

I have a question about canceling Annual, billed monthly subscription purchased on sale First year price. First year price $45.97 (Regular price $91.99). If I cancel in two months, how do you calculate an early termination fee? Is it calculated based on $45.97 or $91.99?

I use my Adobe account on two computers, but sometimes I log out of one of the two computers and log in at home. After three or four logins, I get a message saying "your password may have been stolen." Why?

Bonjour,Un mois avant le prélevelement, j'ai bien reçu un mail me demandant de vérifier mon status d'enseignante sur SheerID.J'ai fait la certification et j'ai bien validé avec le support SheerID que j'étais bien "approved".Quand je retourne sur mon compte en cliquant sur le lien "vérifier votre statut" sheerID me dit bien "certifié"Mais Adobe m'a prélévé le montant d'un abonnement de 913 euros..Je voudrais annuler et me faire rembourser car cela fait cher pour moi.Merci si quelqu'un peut m'aider.   

My Creative Cloud Pro plan is about to expire and I no longer want to continue using it, but I do want to keep using Lightroom on my iPhone. An Adobe chat agent just told me that I cannot cancel Creative Cloud Pro without losing access to all my photos in Lightroom (imo, it seemed he was just keen on selling me a different plan and was not invested in my concern). I've used Lightroom for years free of charge before I signed up for Creative Cloud Pro. Is there a way to revert to the free Lightroom version before canceling Creative Cloud Pro? Or is that agent wrong to begin with?

Hello Adobe Support, I have just sent a formal notice of default via email regarding double billing on my Adobe subscriptions. But all mailadresses bounce and its simply impossible to find one that works (intensly frustrating and unfriendly customer experiance because of this)  Since November 4, 2023, my existing Lightroom subscription ran in parallel with my new Photoshop subscription, even though Lightroom is explicitly included with Photoshop. As a result, I have overpaid €353.76. I urgently request: Immediate consolidation of my subscriptions into a single package with Lightroom + Photoshop,Waiver of any cancellation fees,Confirmation that the overpaid amount will be reimbursed and that appropriate compensation will be applied.  My email with the formal notice contains all the details, including my bank account information for the refund. I kindly request immediate action and a confirmation of the steps being taken. where do I send this to get thi

Hello, I would like to ask for assistance with my Creative Cloud annual plan. Yesterday, the day before renewal, I wanted to cancel my subscription, as described in the renewal email (“If you cancel before the renewal date, no fee will be charged”). However, the system showed me an early termination fee, so I was unable to cancel on time. Today, the payment for the renewal did not go through on my bank account, but the system still treats the plan as renewed and continues to show a fee for cancellation. I kindly request help with cancelling this renewed term without a penalty, as I was not able to cancel before the renewal date despite trying to do so.

Hello,I was recently charged for an annual subscription that I did not intend to renew. I kindly request a full refund and the cancellation of the associated subscription.Thank you for your assistance.Best regards,

Bonjour, J'avais un abonnement Creative Cloud All App à 35,99 € qui est passé le 20/11/25 à l'abonnement Creative Cloud Pro à 78,65 €/mois (abonnement annuel, mensualisé).Ce tarif est trop élévé pour moi et j'aimerai pouvoir profiter de l'offre Black Friday via Amazon.Si j'achète le code pour bénéficier de la réduction, comment est ce que cela va fonctionner ? Est ce que le tarif réduit sera appliqué le mois prochain ? Ou est ce que je profiterai du tarif réduit que au moment du renouvellement annuel (le 20/11/2026) ?Merci d'avance ! 

There is no option to change from monthly to yearly pre-paid lightroom 20GB plan.Where can I change it?RegradsSteffen

The problem is that I accidentally activated 2 plans and I didn't know about it. I was only using one and the second one was charged to me, which I can't afford to pay. I didn't know about the second plan and I never used it.