Account, Payment, & Plan

Cancelled free trial, but was still charged. Any idea on how to contact a human to correct this?

Eu estou entrando em contato para buscar uma solução para um pedido de reembolso que foi negado.Recentemente, solicitei um reembolso através da Apple para uma assinatura do Lightroom para iPad. No entanto, a Apple me informou que o pedido foi negado por voces, a Adobe. Eles me explicaram que, em transações como esta, a Apple atua apenas como uma intermediária, e a aprovação final do reembolso depende do vendedor, que no caso são vocês.O problema é que, como meu pedido já foi processado e negado pela plataforma da Apple, o sistema deles não me permite fazer uma nova solicitação. Agora, estou em um impasse: a Apple me direciona a vocês, e eu não tenho mais como reabrir o caso por lá.A compra foi acidental e o serviço não será utilizado. Conforme expliquei à Apple, eu realmente preciso deste reembolso por questões financeiras.Nao estou conseguindo entrar em contato com o suporte, pois nunca há um agente disponível. Gostaria de saber, por favor, o que posso fazer agora. Como posso sol

Ben 7 günlük deneme sürümü için programı indirdim, iptal etmek için tekrar girdiğimde önce sistemden kaynaklı yapamadım sonra iptal edildi şekilde görüntüleme aldım. Bununla birlikte yine de bir aylık ücret kesilmişti hesabımdan ben tek seferlik olduğunu düşünmüştüm ancak bugün bir ücret daha kesildi hiçbir şekilde kullanmadığım bu programdan dolayı 2 kere 1387 lira para kesildi. Bir de şimdi tekrar sisteme girip iptal etmek istediğimde 6900 lira gibi bir ücret kesileceği belirtiliyor. Deneme sürecinde bile kullanmadığım program için bu kadar para kesilmesi ve devamının da istenmesi kabul edilebilir gibi değildir. Kesilen ücretlerin iadesini ve bundan sonra kesinti yapılmamasını istiyorum. 

Suddenly my Photoshop won't stay open. It wants me to sign in or start a trial, but won't accept my email address or password, it keeps wanting to use an email address that I haven't used for a very long time.Up until yesterday, all was fine, a few days ago I updated my Beta version, my Camera Raw and my Photoshop 2024 successfully. Nothing has changed on the computer. I use Windows 10 Pro.My payment method is a monthly direct debit.I hope you can help.Thanks in AdvanceWin

Hallo!  Ich habe ein Problem bezüglich meines Adobe Lightroom Mobile Abos.  Ich besitze das Premium Abo für 4,99€ im Monat, das ich mithilfe von Google Play Gutscheinen am Laufen halte. Im letzten Monat hat es ausgesetzt (von mir beabsichtigt) und jetzt habe ich es mir wieder für September angeschafft.  Jetzt habe ich mich allerdings mit meinem Adobe Konto (die jetzige Adobe ID, mit der ich diese Nachricht verfasse) in der App wieder angemeldet und folgende Fehlermeldung bekommen, wenn ich den Kauf wiederherstellen möchte:  "Kauf kann nicht wieder hergestellt werdenDer gefundene Kauf konnte nicht wiederhergestellt werden, da er bereits beansprucht wurde. Stelle sicher, dass du im Google Play Store und bei Lightroom angemeldet bist. Verwende dabei dasselbe Konto wie beim Kauf.Wenn das Problem weiterhin besteht, wende dich an den Adobe Support."  Bei Google Play bin ich auch mit meiner jetzigen Adobe ID angemeldet und habe ein Guthab

I've been getting charged $19.99 and $24.98 each month. Could someone please help stop this?

Why am I  suddenly being charged £39.90

HelloI was trying in validating the Adobe standard product for a day though forgot to cancel  the invoice as had been facing the techical issue during the trial period and had been charged without prior notification Also the pathetic thing is that when I an trying in cancelling the order now it mentions that there would be earlier cancellation charges which would be levied .I have alredy eben charged twice now. I had just valdiated the product for a day and had never used it and also it is quite unfair that withouht any prior information and intimiation that there is the charges which is levied leaving o room for theconsuemr to make the decisive actions ont he product  It can't be taken for granted that since the cosumer hadn't been able to cancel the product that he is of the view that he is accepting the purchase terms and conditions and is charged in illegitimate wat withouht prior notificaiton of trial period ending Also as mentioned since we are not u

how remove my subcribe 

Hello. I accidentally forgot to cancel my free Adobe Premium subscription for the first 7 days. I saw that a refund is available within the first two weeks, and I'm within the deadline, but I don't know if I should proceed in any way. Could you please tell me the procedure here to obtain a refund? Gracias.

It appears that I have two Creative Cloud Pro plans for which I am being charged. I have already been charged for two Creative Cloud Pro plans with different billing dates. I want to cancel the plans, and they want to charge me a very large amount.

I need help with canceling this plan II was on a free trial and in 5 days and want to cancel and get a refund I dont want or need this plan and evrything support tells me does not work please simple way to cancel

PAGUEI A RENOVAÇÃO, MAS NÃO CONISGO USAR     [Mod: Moved to the Account, Payment & Plan forum]  

Ich habe heute mein Adobe CC Abo mit der PrePaid-Karte verlängert. Jetzt habe ich 2 Abos gleichzeitig laufen. Eigentlich sollte der Zeitraum des bestehenden Abos verlängert werden. Was kann ich tun? Wer kann helfen?

Me ajudem a solucionar erros com pagamento? Pago PS e LG por R$71 no Brasil. Porém, nenhum cartão esta sendo aceito.  Já tentei vários bancos que uso e nada de aceitar, até PayPal. Estou com trabalhos atrasados e a adobe nao atende ligações ou mensagens. Socorro 😭😭😭😭😭 Na imagem fala que é aceito, mas no final não aceita meus cartões.     [Mod: Move to the Account, Payment & Plan forum]  

Hey ich wollte mein Abomkündigen und dann wurde mir eine günstigere Version angeboten, die wollte ich annehen aber das System sagt mir ständig die Verlängerung bzw. das günstigere Abo geht nicht.Hatte das jemand schon einmal?

Last Month I switched to a different subscription and cancelled it. When reviewing this subscription on my account page it says its cancelled and will end on the 30th of September. However last month it said 31st of August and well today i got charged for said subscription. The AI-Chatbot also says its still active and im unable to cancel it because I get an error everytime i try. I didnt use the software last month and wont in the upcoming month but Im still getting charged and cant do anything against it. What a great experience! 🙂Also I cant contact anyone via the bot because it keeps saying that there is no Support Member available. Did anyone else ever have an experience like this?  

Hello, So here’s my situation that I'm hoping to get some help with: I recently received an email saying my student plan was set to expire, so I went ahead and ordered a new Creative Cloud 12-month plan and preemptively redeemed the activation code a day or two after ordering, as I assumed that it would just automatically take effect after my student plan expired, extending my license for the additional 12 months I purchased.  At first it did seem like that was the case and everything was running like normal, but now I can't seem to access any of the apps that are supposed to be included in the new plan I just activated. I updated both the apps and my computer, as well as updated my card on file, in case it was expiring soon and that was the cause of the issue, and then i even tried removing entries in the host files as is suggested in the help articles, but nothing worked.  So then I resorted to trying to uninstall and reinstall the apps again, but now —&

Hola! hace dos meses adquirí el plan de Photohop + Lightroom de 19,9 USD. Al querer cobrarme el segundo mes (el 8 de agosto), no tenía fondos en la tarjeta y cuando la recargué, ya no me anduvo más lo premium, no me reconoce la cuenta como tal y no me deja descargar lightroom a la computadora.EXIJO me solucionen, porque estoy pagando por algo que quiero y necesito usar!!!

I've just been suddenly kicked out of my Adobe programs, because it claims my device is not activated, and tells me that I need to sign out of at least 15 of 16 other devices listed as being signed-in to continue using it on this device. Essentially I get this screen: activation-limit-reached-1 but there are 16 devices listed as activated on the right instead of 2 (which is of course, impossible to achieve even if someone hacked my account.) There are even little dots along the bottom of that portion of the screen that erroneously overlap the "If you need to manage accounts for a team, switch to a team plan. Or shop our offers." blurb, and left/right arrow buttons to use to naviatge through all the listed devices. It appears that my current device erroneously became duplicated 15 times (alongside my old device, which is supposed to be there) and states they were all activated yesterday, even though I just got kicked out in the middle of using an Adobe product today.&nbsp

Wo finde ich die Rechnung der letzten Jahresgebühr?

I'm writing here in hopes to get a refund. I was offered a 7 day free trial . I agreed to the free trial. The trial was to end on august 29 -today. But today I was charged $69.99. I was going to cancel today. What do I have to do to get a refund ? 

Adobe will not let me access my account so I can cancel my account plan I don't need two plans but Adobe for some reason won't let me access my account to cancel my other plan.  In 4 days I will start getting charged another $22.99 per month twice for two plans , as I can not get into my account to cancel. This is thief of my money they have already been sued for just this reason. People found it inpossible to cancel theit accounts.  Welcome to your account, TerrellUnable to load plans Please try again.have been trying sence last night 09/28/2025 

Tonight, when I tried to open Photoshop, the login pop-up showed up, asking me to re-login. I tried to do so, but then it told me I must reset my password. So, I press 'Get 2FA code from Email' - done, but then it asks me to get a second 2FA from SMS - from an older phone number that I no longer have access to. I was stuck there - I couldn't log in, couldn't reset my password because it kept asking for the old phone number for 2FA. I've tried to call support, but they couldn't do anything either. I am going crazy because I really have to work. WHY WOULD YOU NEED TWO 2FA CODE???????   By the way, the account email is similar to this account, but ends with 10 instead. I tried to call support twice, but the line was shut down by the automated system because the holding time was too long. The guy in the call was extremely unprofessional, spent 2 hours waiting, and gave no direct answer, only trying to scam me into purchasing my plan all over again in the new account. And why would you

Bonjour,Je souhaite annuler mon abonnement à Acrobat pro. Cependant, on m'indique que des frais d'annulation anticipée d'un motant de 1116,5 DH vont etre facturés.Etant etudiant, je ne peux pas assumer ces frais supplémentaires. Je vous demande donc, à titre exceptionnel, de bien vouloir proceder à l'annulation sans frais de pénalité, ou bien trouver une autre solution.Je vous remercie par avance de votre compréhension et de l'aide que vous pourrez m'apporter.Cordialement