Account, Payment, & Plan

Good day, I am a student at the Technical University of Zvolen, and I was informed that if I log in to Adobe using my school email, I should be able to obtain a free license for Adobe products for educational purposes for one year. I was also told that I would need to follow the same process annually to renew it as a student for free. I would use it primarily for creating images for assignments and similar tasks. Therefore, I would like to ask if you could advise me on how to access this free license. Thank you for your response,Kyseľ My mail <email address removed>

Hi all,I just found out tonight that my longtime LR app account is signed in with an email I no longer use. I do have a backup email associated with it, and I'd like to swap the backup to be the primary. I only have the app. Can anyone assist? thank you!

I BOUGHT THE AE monthly subscription but never used it, now it wants me to pay TWO HUNDRED dollars to cancel my subcription, can anyone help me please i do not have the money to cancel my subscription let alone pay for it everymonth!!!!!!

I want to cancel my Adobe account subscription immediately. You are blocking my bank accounts and there is no immediate cancellation box!!

Todos los meses se me debita el servicio de la aplicacion de la tarjeta, pero este mes cuando ingrese a la aplicacion no tenia renovado el servicio. Pese a que se debito ya hace 15 dias

Hello, On de 23 of April 20205 I paid my annual subscription of Adobe and then cancelled it, so I received a refund on my credit card in June. I then changed plans to a smaller plan and paid for that. But now I see 4 charges that were made to my credit card in April and have a large debt on my credit card which I think should not be there. Could you please help me understand what these additional charges are that appear on my credit card and how to get rid of them? Will I also get a refund this month? Attached are my credit card statements with the charges.   [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

I signed up for a free trial and now I can't cancel it and I'm being charged for this membership that I haven't even used. I can barely pay for food and adobe wont let me cancel this insipid membership. 

Dear Adobe Support Team,   I hope this message finds you well.   I am writing to report an issue with my Acrobat Reader Premium subscription. On May 21, 2025, at 17:27:28, I made a payment of ₦11,500 (Nigerian Naira) for the premium plan. This payment was deducted from my account following the end of the trial period, as I had subscribed for your free trial offer.   However, I was surprised to discover today that my account has been reverted to a free user, despite the successful deduction of the subscription fee.   I would appreciate it if you could kindly review this issue and restore my premium access or provide clarity on why this downgrade occurred. I am attaching any relevant payment confirmation details or screenshots to help with your investigation.   Account Email:  Date of Payment: May 21, 2025 Amount Paid: ₦11,500 Time of Payment: 17:27:28 Payment Method: Debit Card   Please let me know if you need any further information or documentation t

So I recently changed to a new workstation, which finally allowed me to be on par with the latest versions of AI, PS, etc, since my previous machine was no longer supporting new releases.Long story short, all these new built-in Generative AI features within Illustrator, for example, insisting that they will cost you 1 credit unless you have an unlimited plan its just outright disgusting.I dont resort much to Gen AI on Illustrator, but just knowing that paying for the full Adobe CC suite seems not to be enough to access certain features that are BUILT INTO the apps is a new low on a long history of lousy moves.Downright appaling, greedy and shameless atempt at money grabbing long time users.Shame on you.

I am so frustrated. Adobe has been deducting money from my credit card for a subscription I didn't sign up for. I need this to be cancelledWhy is it so difficult to get in contact with them? 

I did not apply for this. Why am I being charged? Adobe saggart    Title edited... Moderator

1년 구독 신청을 해서 매월 결제를 해왔는데더 이상 사용하고 싶지 않아서 남은 기간의 결제를 원하지 않아요. 

3월 18일부터 한달간 결제되는 26,400는 제가 직접 구매한거 맞지만4월 22일부터 시작된 39,600은 도대체 어디서 결제가 진행된걸까요?저는 4월초부터 이용을 전혀 안하고있습니다.어도비에 접속한 적도 없기 때문에 제가 구매한게 아닌데구독 취소하려니 수수료까지 내라고하네요.확인 부탁드립니다.확인 후 잘못 결제된거라면 4월 22일, 5월 19일, 6월 19일 그리고 결제 수수료까지모두 환불해주셨으면 합니다.   [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

It was canceled after applying for the experience in July 24.However, from July 24 to June 25, automatic payment has been in progress.I have not used Adobe services during this period. Also, the price is too expensive.I canceled the partial plan, so please refund it.And please refund the 12-month subscription fee paid in the meantime.ㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡ 24년 7월 체험 신청 후 해제 하였습니다.그런데 24년 7월부터 25년 6월 현재까지 계속 자동 결제가 진행되고 있었습니다.저는 이 기간동안 어도비 서비스를 이용한적이 없습니다. 해당 부분 플랜취소 하였으니 환불 해주세요.그리고 그동안 결제된 12개월치 구독료 환불해 주세요. 

Ciao buongiorno, a gennaio 2025 ho modificato il mio abbonamento per un piano meno costoso.pero mi son reso conto controllando gli estratti conti delle mie carte che state ritirando i soldi del vecchio e del nuovo abbonamento, praticamente sto pagando con 2 carte diverse 2 piani creative cloude: 1 da 68,13 euro e un altro da 15,86. vorrei risolvere questo problema. grazie 

Hi, my Creative Cloud subscription plan that I had started more than 10 years ago at 9.99€ per month has recently been increased to 15€ per month (this happened two months ago I believe) and since then, I no longer have the ability to download the monthly invoices on the Adobe.com website like I used to. The list in the history is totally empty, where I should at least find the two latest invoice with the new pricing.

    Hello Community,     At Adobe, we are constantly working to enhance the creative apps and tools you rely on every day. We want to empower you with more time to explore ideas and create, so we are focused on continually upgrading your apps’ performance, delivering innovations to your core workflows, and integrating generative AI-powered capabilities across Creative Cloud and through our new Firefly app.    Aligned with those improvements and ongoing innovation, today we are sharing updates to our Creative Cloud All Apps plan—including changes to its name, price, and benefits.    What does this mean for you?    If you're a Creative Cloud All Apps subscriber in North America, your plan will automatically upgrade to Creative Cloud Pro on June 17, 2025. For subscribers outside North America, this change will take effect on August 1, 2025.   Individual customers in Belarus, China, Russia, and South Korea are not currentl

Cancelled subscription but still being charged

Hi,I subscribed to Adobe Stock (I think it was a 30 or 60-day trial offer), just for a school project. I don’t usually use Adobe Stock. I completely forgot to cancel after the trial, and when I tried to cancel, I saw there were early cancellation fees of €161.95. Since I couldn’t afford that, I kept the subscription by default and it charged me €36/month for 3 months. I called support. The first call was cut off. On the second call, the agent helped me cancel the subscription without the €161 fee, which I really appreciate.But for the 3 months already charged, she told me she couldn’t refund because she didn’t know if I had used the subscription. As far as I know, I did not use Adobe Stock after the trial. Or maybe I used it only during the trial period, but nothing afterwards. I checked my Adobe account and under “Generative AI,” it shows 500/500 generative credits remaining, and it says the credits expire on July 20. I believe this is linked to the Stock subscription. That

I joined today and signed up for 7 day free trial, however you have taken the first months payment out of my bank. Why is this? liza 

I did not buy acocunt but adobe charge me money. I want refund

 

Bonjourj'ai bien résilié a temps mon essai gratuit de 14 jours, cependant j'ai tout de meme été débité.. je souhaiterai donc pouvoir parler a un conseiller pour obtenir un remboursement.j''ai bien le mail indiquant avoir résilié avant la date butoir de la periode d'essai merci d'avance pour votre aide 

Não consegui converter o arquivo que eu queria. Não deu certo pra mim. Quero cancelar minha assinatura que acabei de fazer.@

salve chiedevo come si può parlare con un operatore in italiano ? perchè al telefono ti dice di digitare un numero e parole ma non funzuiona... c'è un modo alternativo? grazie