Account, Payment, & Plan

Hello Adobe Stock team,I'm trying to submit my drone footage as a contributor, but I keep getting the error: "Our Account and Submission policy does not allow multiple Contributor accounts."I previously had a second account, which I have already deleted, but the error still appears. I also opened a support case about this around two weeks ago (Case #00515944) but have not received any reply yet.I would like to keep only ONE contributor account and have the other one fully closed. I can share both account emails privately via DM if a moderator can assist. I confirm I intend to operate a single contributor account going forward.Could a moderator please help escalate this so the residual link from the old account is cleared and I can submit again? Thank you for your help.

I made a payment on May 30. Two days later, I tried to cancel my subscription and thought it had gone through, but it seems it didn’t. I finally canceled it on June 14, which means more than 15 days had passed. Is there any way for me to get a refund in this situation?

I started a free trial for Adobe Acrobat Pro and AI Assistant for Acrobat. The welcome email stated that after the free trial ended on May 24, 2025, Acrobat Pro would be billed at CAD $40.94/month and AI Assistant would be billed at CAD $9.44/month.I later received a cancellation confirmation email stating:"You cancelled your Adobe Acrobat Pro subscription. You will continue to have access until May 21, 2025, after which your account will revert to a free membership."Despite receiving this cancellation confirmation, I continue to be charged CAD $9.44 per month.It appears that cancelling Acrobat Pro may not have cancelled the associated AI Assistant for Acrobat subscription, or the billing system is continuing to charge after cancellation. Is the CAD $9.44 charge for AI Assistant for Acrobat? Why did that subscription remain active after Acrobat Pro was cancelled? Can the subscription be cancelled immediately, even when it does not show up on my account?

Good evening. I deactivated the 20 GB photo plan (expires at the beginning of next month) but I would like to reactivate it because I need it. Am I still in time?

Does anyone from Adobe look at this? I have been trying for hours yesterday and again today to cancel an account, followed all correct steps and just end up with a spinning circle. There is no link for any account support email listed. If someone knows how the send a real email, please send a link 

Hello Adobe. I would like to get a refund. I was charged for 35.99 euros today on my card. I've used adobe once on a free trial for university and then canceled. I have no idea why is my card being charged now. I can't even see the transaction on my account here with todays date.

Prélèvement sans prévenir, interdit

I recently installed a perpetually licensed Adobe Acrobat Pro 2020 on a new machine. I went to Products → activated devices to remove it from the old machine and I do not see any activated devices. When launching the program, I do receive a warning about not being able to use the product in 30 days. In the past there was a list here of every device. Is there a way to reset this or bring it current? Thanks,Theo

Dear Adobe Support Team,I am interested in purchasing the Adobe Creative Cloud Student and Teacher plan with the introductory price of US$7.99/month.Before subscribing, I would like to confirm the eligibility and verification requirements for a teacher in Vietnam. The person who would register is currently a lower secondary school teacher at a Vietnamese secondary school.Could you please help clarify the following questions?Is a lower secondary school teacher in Vietnam eligible for the Adobe Student and Teacher plan? For teacher verification, could you please confirm what types of documents are accepted? In particular, would a teacher ID card together with an official employment verification letter from the school be sufficient, or is a recent payslip mandatory? Also, do the documents need to be in English, or are Vietnamese documents accepted? Can the verification documents be submitted as scanned copies or clear photos? If the school does not provide an official school email address

Hello! I was charged by Adobe after my trial ended yesterday. I forgot to cancel my trial and I haven’t been using the application ever since I signed up for it. When I go to “Manage plan”, is says “Unable to manage, You must resolve an issue with your payment details before making any changes to your plan.If you take no action, your plan will be suspended.” How am I able to resolve my issue without my card getting charged for incase I put some money in it?

Καλησπέρα Σημερα τραβήξατε από το λογαριασμό μου 37,19€ για συνδρομή πριν όμως ολοκληρωθεί η 7μερη δωρεάν συνδρομή είχα κάνει ακύρωση του προγράμματος δεν το χρησιμοποίησα καθόλου δηλαδή και θέλω να μου επιστρέψετε τα χρήματα πίσω σας επισυνάπτω και το mail επιβεβαίωσης της ακύρωσης που μου στείλατε  

my wife and i have seperate usaa credit cards. The charge for $19.56 is to my account number. How do i change the charge to my account to facilitate the payment 

as I have paid for duplicated account, would it be possible to have refund please?

Bonjour,J’avais annulé mes souscriptions fin mars et un nouveau service  Assistant IA pour Acrobat m’est facturé depuis 3 mois sans que je n’ai rien souscrit.Impossible d’envoyer un message à un quelconque service client en dehors de 9h-17h du lundi au vendredi : mais je ne suis pas disponible sur ces horaires là !Je suis scandalisé par l’impossibilité de joindre le service client par mail en-dehors des heures d’ouverture et la facturation de services à mon insu.J’attends un remboursement rapide, merci. 

Добрый день. Второй месяц подряд замечаю что средства за месячную подписку (телефон) списываются дважды, так случилось и недавно, вчера списали деньги и сегодня, можно ли их как то вернуть либо же уже оплаченные средства перекинуть на следующий месяц?

quiero solicitar un reembolso por un plan que contraté como una una prueba gratuita, pero al finalizar el contrato me hicieron un cargo a mi visa!

Ich habe ein Abo abgeschlossen Bei Adobe Scan. (Am 02.06.2026) Am 09.06.2026 habe ich dieses Abo gekündigt. Innerhalh von 14 Tagen. Warum habe ich mein Geld immernoch nicht zurückerhalten? Ich möchte gerne mein Geld wiederhaben.Danke.

Hi Adobe Community,I'm posting this as a continuation and escalation of an ongoing, unresolved billing issue. The situation has now gotten worse, and I need urgent support.Background (still unresolved):I have been completely locked out of my account's billing and payment management. Every payment method I've tried is declined with the same generic error:"A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." I have tried all of the following — all active and verified: iDEAL (Netherlands) Apple Pay PayPal Credit card Debit card This is not a bank-side issue. Every method failing identically points to something being blocked or misconfigured on Adobe's backend.New development — this has now escalated:Despite being unable to complete any payment through my account, Adobe has charged me. Money has been taken, yet I have no

Hi Adobe Community,I'm reaching out because I've hit a complete wall with my account's billing system and I'm unable to resolve it through the standard troubleshooting steps.The problem: Every payment method I attempt is being declined without a clear reason. I've tried all of the following: iDEAL Apple Pay PayPal Credit card Debit card Each attempt returns the same generic error message:"A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."Why this isn't a standard payment error:The methods I'm using are all active and verified — this is not a bank-side issue. The fact that every single payment method fails with the same generic response points to something being blocked or misconfigured on Adobe's end, not with my payment providers.Impact:I am fully locked out of managing anything plan- or billing-related in my acco

Good day, I signed up for a free trial of 7 days with Acrobat Pro on the 27 May 2026, and just the following day 28 May 2026 cancelled my subscription.  My cancellation has not been done on your end. please assist as this deduction is putting my bank acc in debit....reference no  AE05648304652CZA

Hello i cancelled my free-trial subscription before due date. But automatic payment was still taken. I request a refund of the charged amount.

I had cancelled my free trial on Adobe and ensured the AI Assistant for Acrobat subscription was marked as cancelled, keeping a confirmation mail from adobe as a proof. Additionally, I logged into my HDFC NetBanking account, navigated to the Credit Card section, and successfully cancelled the e-mandate linked to my card. I have retained the confirmation email as further evidence. Despite these actions, I was still charged for the subscription today, 17th July 2025. Adobe's chat support has been unresponsive and has failed to provide a proper resolution. This constitutes a clear case of unauthorized charging, and I would like to know the proper procedure to initiate legal action against such practices. Any guidance on filing a complaint through consumer court, cybercrime portal, or banking ombudsman would be appreciated.Regards,Sushil Khatke [Personal information removed by moderator.]

I cancelled my free trial within the 7 days and was charged thereafter for subscriptions. I want a refund  

I had a reduced rate for my subscription and it just renewed at a higher rate.  I have cancelled the account and would like a refund as this is an education account and I cannot afford the higher rate.  How can I get this done??