Account, Payment, & Plan

I have been using Adobe products for the last twenty years. No longer. Two key reasons 1) Adobe has hidden costs seems to purposely make it impossible to cancel a subscription.I had a recent experience trying to set up a client with an Adobe Express account to try it out, but Adobe made it impossible to cancel a subscription. I "canceled" the licenses in the admin account but there was no button to delete the licenses or know for sure the account trial was canceled. The client was then charged for the Adobe subscription despite canceling the licenses and even removing the payment details from the account! I then had to waste 30 minutes asking for a refund, which takes four days to process. What a ridiculous mess! So incredibly shady and deceitful. Even small SaaS companies have better customer support than this! 2) Deterioration of Adobe Product CapabilitiesI’m sure others who have been using Adobe since the CS3 days can relate, but the constant stupid advertisement

Hello everyone,I tried yesterday for hours to purchase a license from Adobe, but the Paypal link did not open for hours. Also was it not possible to fill in a serious invoice where the VAT-number would be accepted and the VAT deducted. This kind of issues is normal for small startups but not for Adobe.Does someone have a contact info where an Adobe employee, if there are some, would try to fix these issues please?Thank you and best regardsMichael 

Hi there I am unable to purhcase my CC license as its saying my postal code is invalid. My postal code is 8001, but it wont accept that. Is there a specific format I should be using that Im not aware of?  I'm from South Africa  Thanks;

Hi there, i got a subscription with adpbe acrobat pro for the free trial, however, my account was charged and now when i am trying to cancel it is says i will be able to manage my plan soon, however it has been over a week since i started this supposed free trial, i am trying to redeem the 30 money back guarantee, however it isnt letting me cancel the subsription. Can someone please help, i dont want to risk paying more because i couldnt manage my plan

I purchased again the suite Adobe by mistaken and I canceled my plan just today and I need a refund. Please help 

Dobrý večer, chtěla bych zrušit plán který platím. A je tam poplatek 120 euro. Našla jsem ale že jeozne částku po zrušení dostat zpět. Má s tím někdo zkušenost? Dekuji  

One of my kids downloaded a free trialof Adobe photoshop for Android with out my knowledge and didn't cancel Google charged me $100.00 . But before that I had Google support remove the app. I never used it and my kids don't have my phone enough where they would use it I think they downloaded the. Free trial and forgot. So I disputed it and one then Google came back and won . You would think they have enough money already so now I've paid 100.00 for something I don't have and something I wouldn't use. I would think they would replace it with something but there's nothing I would use that they have to offer. What do I do, do I have to go out and buy a camera and take up photography and hope the give the app back? What a great greedy company Google is. What can I do about it im m not going to eat that $100.00 they need to give me something for my money if I were to do what they did it would b called stealing. Who do I contact what else do they have to.offer and if I'm stuck and have to ke

Hola el día de hoy compre suscripción premium y quiero usarla y es como si no haya comprado, luego también dice que hasta que no termine la suscripción no cobrarían sin embargo si me cobraron 1$ dos veces. EMAIL REMOVED FROM PUBLIC FORUM version de la aplicación:25.6.2.39679 Sistema operativo linux

¡hola buen día! Necesito hablar con un agente de soporte ya que todas las licencias adquiridas no las veo reflejadas.  Saludos. 

Hi kindly please assist me with my subscriptions details because I don't remember subscribing to any of this accounts 

I've been charged with "PR adobe CR" for a while and don't see where to cancel any suscription. I've checked my two emails that I have but there is no active plan.Need help with this or I will report to my bank instead. Thanks!

About a month ago, I suddenly was unable to use Lightroom on my Desktop computer. When I opened the application, it said my subscription had ended and I needed to renew. However, when I would click that error message and confirm my renewal, it gave me an error message saying I already have an active 1TB Lightroom membership.  I immediately reached out to Adobe support, where they confirmed that I had 2 active Adobe subscriptions? They said they would cancel them, renew me, and that would fix the issue. It did not. I got a charge on my account about a week later, which prompted me to reach out to support again, because I was still getting a renewal error message and still unable to use lightroom. They transferred me to 3 different people before the last person said he was going to have a representative call me.   I got that phone call on Saturday and was told that he would have a 'higher up" respond to me to fix the issue, but I never got a return phone call, and Wed

Is it possible to pay for the Illustrator service for 30 days?Let me explain, I pay for the Illustrator service annually for my work PC... but once a year I have to travel for 30 days and all I take is my laptop... but I have to keep working on the trip...So, is it possible to pay for the service for 30 days every year?

 I have cancelled my annual subscription in April 2025. I received an email confirming the cancellation. However, I have been changed for a new year and been charged for 3 months now. I need help in activating my cancellation please.  

Dear Adobe Support Team,I am writing to request the cancellation and refund of my Adobe subscription. I never used the service and did not receive any email notifications regarding the trial period or its expiration. And now, I am trying to cancel my subscription I needed to pay it in full. I only became aware of the charge when I received my credit card bill.Please I do not have enough money to pay the monthly bill and now you gonna charge me $90 for the cancellation. I'm gonna pay for something I NEVER use?????Please process the cancellation and refund at your earliest convenience. 

Hello everyone, I have such a problem. I created an Adobe account and then I have to confirm my email, but I do not receive a letter from Adobe. But the first greeting letter came, I do not know what to do, the e-mail is protonmail.com. Does anyone know what to do?

Hello everyone,I recently purchased an Adobe Creative Cloud Photography Plan activation code from Amazon to extend my existing subscription. I redeemed the code through my Adobe account, expecting it to continue my current plan after the current period ends.Unfortunately, instead of extending my existing plan, Adobe has created two separate, parallel subscriptions that include the exact same software. The only difference between them appears to be the size of the Creative Cloud storage. This is not what I intended, and I’d like to avoid paying for two identical subscriptions at the same time.My goal is for the newly added Amazon subscription to begin only after my current plan expires—not to have both running at the same time.Has anyone experienced a similar issue? Is there a way to merge or schedule the new plan to start after the first one ends? I would really appreciate any advice or help from the community or Adobe support.Thank you in advance!

Buenos días, Soy cliente de ustedes desde hace un tiempo. Con la cuenta de mi hija nos dimos de alta anualmente en el servicio de Adobe creative por motivos de estudio. Este año solo lo íbamos a necesitar unos meses y al darme de baja me ofrecieron ustedes la opción de renovar 3 meses a un precio más ajustado. Al terminar esta renovación se activo la anual de nuevo, mi hija no avisó y no pude dar de baja. Ahora ella no usa el servicio y me penaliza dar de baja el mismo con 6 meses de suscripción. Por favor, al ser un cantidad importante les rogaría que me diesen la opción a cancelar el servicio, el próximo cargo es el 15 de julio y ya este mes no lo hemos usado. Quedo a la espera de su respuesta para proceder. muchas gracias. Un saludo,

Helo, i need to cancel my subscription,i only payed for adobe so i can get one pdf file for my bachelors,but after cancellation i get additional fine for the whole year,even this month i didnt need it and i have one month already paid before this month,could you cancel my subscription without the yearly pay and maybe refund for this month?Thank you in advance for your answer.

The button just doesn't work; it says "An error occurred. Please try again." That is convenient for Adobe, because no one can cancel their subscription. I've been subscribed for almost three years, I don't use it anymore, and I want to cancel before October 2025,  But it just does not allow it

Me cobraron por el plan de adobe Photoshop el 16 de mayo y ese mismo día cancelé la suscripción, no hay algún estado que me diga que me abonarán en mi cuenta,  cómo veo en qué proceso está ? 

I work in IT for a college and i have a user who purchased an adobe membership and used her work email for said membership. The college provides users with the creative cloud suite already. She is now stuck with the membership and anytime she attempts to cancel her plan, she gets a page saying "A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help."I reached out to the admin and was told that we have to speak to adobe directly and have them cancel it from their end. The issue ive found is when i go to the contact page i get the same popup, contact my adobe admin or IT. i cant do live chat or anything as its covered by that error.is there any way to put in a ticket or contact adobe without this error? as i have to be signed in to do anything.

Dear adobe employeeI cancelled my subscription and still got money taken from my bank account and i would like to request  a refund. Altough it does not appear on my account that i cancelled it so maybe there was an error in the system? Im not that familliar with adobe an i just wanted to try it with the free trial.   

Hallo,ich habe seit Mai ein Jahresabo für Lightroom abgeschlossen, welches bis nächstes Jahr noch läuft. Plötzlich ist dieses verschwunden und ich kann es auch nicht wiederherstellen. In meinem AppStore ist es aber noch aktiv. Ich habe mich erneut eingeloggt, erfolglos. Es ist immer noch weg.

Hello, I used the free trial of Adobe Stock and I cancelled my subscription. There was no option to remove my credit card details prior to the cancellation and there is no such option after it either. I tried contacting customer support however I got stuck with a chatbot that was totally unable to help me. Does anyone know any means to contact human customer support? Based on some other posts I understand that there is no option to manually remove the details from my account. However I would like to know wheter or not Adobe still has my credit card details after I cancelled my subscription.Thanks in advance.