Account, Payment, & Plan

Tuve la mala idea de utilizar el periodo de prueba (7 días) sin embargo cuando quise cancelarlo el servicio no  pude después de varios intentos antes del mes logré cancelar la suscripción. Inicialmente me dijeron que se me cobraría S/ 68.35 soles pero finalmente me cobraron S/ 80.65 soles (16 dic. 2024)  Pasan 20 días y me debitan S/ 443.60 soles adicionales (06.01.2025) No entiendo que pasó y porque sin autorización del cliente se hace este cobro excesivo. Dice claramente que si cancela antes del 30 de diciembre 2025 y obtendrás tu reembolso completo y evitarás incurrir en cargos y que pasó??He tratado de comunicarme de miles de formas y solo hay una asistente virtual que No da ninguna solución. Me siento Estafada. Adjunto evidencia de los cobros realizados. Deben ser serios y transparentes  poner bien claras las condiciones y procesos. El cliente no puede ser burlado de esta manera, además indicar que ante cualquier situación solo tienen asistente virtual y no nin

This is driving me nuts.My current plan is:  Creative Cloud Photography plan with 1TB.  My plan is prepaid.  I purchase 12 month/1 year subscription codes and apply them to my account.  When these codes/cards go on sale I buy one and add it to my account to extend my subscription by 1 year.  This has not preiously been a problem. My current subscription ends in August 2026. I just recently purcahsed a new 12 month/1 year subscription card through an authorized retailer.  I went into my Adobe account and clicked the "Redeem New Code" button and entered in the new code. This created a new 2nd subscription for the same type of plan instead of extending my current plan. Both plans say:  Creative Cloud Photography plan with 1TB. I went through chat support and the rep told me my old plan is considered "monthly" and my new plan is considered "annual". The rep canceled my new plan and issued me a new code a few days la

I've seen others post about this but have not seen this situation solved. I have a computer at work and one at home. I am constantly being logged out and forced to change my password. I do not have anyone else using my product or computers. I had a case opened. He logged into my computer did work on both and told me it would never happen again. One week later it is happening and worse- forcing me out of the program. The programs are closed on the alternate computer (for example, if I am on work computer, the home computer has shut down the adobe apps).  I really need to fix this as it's killing my day and I use adobe all day long.

Hello, I wanted to ask if anyone knows more about buying the 1 YR Photography plan from stores such as Amazon since I do not want to add a credit card to my Adobe account or use Paypal through Adobe directly.   In the following scenario, Adobe Account (Current) - no payment method on file, nor has there ever been A) If I were to purchase the 1 YR Photography plan  from Amazon Canada, what is the process to link that plan to my adobe account and ; B) does Adobe force you to add a payment method onto your existing adobe account to use this Amazon Photography Plan code? If NO to question B), does the subscription automatically expire at the end of the 12 month term? If NO to question B), does your account remain in a suspended state or "deactivated" state? C) Can you buy multiple of these Amazon Photography plan codes at once and stack them? ie. if I buy 5 of them, will I have 5 years of Photography Plan?   Thanks   [Mod: Moved to the Account, Payment  &amp

Hi everyone,I urgently need help. I’ve lost access to the Hotmail account linked to my Adobe Photography Plan (20GB). The email is permanently deleted, so I can’t get verification codes or manage the account.Has anyone here successfully transferred their subscription to a new email? I need a solution fast—any guidance or direct contacts would be massively appreciated. Thanks in advance.

I recently received an email stating that my student subscription will expire soon. However, I did not have a student subscription, nor have I ever. My account was created via TechSoup way back in 2016. I expect the explanation is that someone did something in the account database that added a student flag or something because the plan hasn't changed (that I can tell at least), and while I don't regularly look through my account information, I don't recall ever seeing the Education Information section before I got the email. The reason I expect it to be an error is because it says "Student until January 1900" which is preposterous and such a value should naturally be prevented through conditional checks and verification measures. The School field is also blank, which probably also shouldn't be possible if the account was created through a normal process. Since my account is nearing 9 years of age, maybe TechSoup was originally giving "special" student accounts? And 8 yea

Hello, I was speaking with a support bot regarding switching to a more affordable monthly plan. I was told the new plan would be 50% off, which I confirmed was fine. However, without my consent or any clear communication, I was suddenly placed on an annual plan and charged a large upfront amount—something I never agreed to. To make matters worse, because of this change, my previous plan was cancelled automatically and now I'm being told I owe a significant cancellation fee. This entire situation was caused by miscommunication and error on the bots side, not mine, and I do not believe I should be penalized for it. Please review this and tell me how to correct this as I can't get to anybody else but a bot.Thanks

I have been billed for Creative Cloud all apps 100 GB prepaid annual subscription with renewal on April 23rd 2025. On my account it is stated that I have the access until April 24th, 2026. Since I didn't want to continue to have a yearly prepaid subscription after this date (April 24th, 2026), I canceled my subscription on May 21st 2025, so I don't get billed automatically after my yearly subscription ends. From the subscription rules, I should be having full access until April 24th 2026, since I cancelled my subscription after the 14-day period within which I would have been eligible for a refund. However, today when I tried to use Adobe PDF reader, I was not allowed to use any of the subscription-covered features. I didn't get any refunds and I expect to be able to use all the subscription features since I paid for the whole year in advance. Could you please help me solve this problem?

I have fraudulent charges on my AMEX.  I've found that the charges are linked to a girls name and company that ive never heard of.  I called the company and they have never heard of the girl.  Ive tried to speak to Adobe at least 4 times but the online chat people just disconnect the call.  I've spoken to amex and have listed all the authorisation numbers for ADobe.  I have an Adobe case number and have also made 2 reports to their external ethics / whistleblower number.  I followed up the whistlblower report today and Adobe had closed it without advising me why or what about so we created a new one.  Its over $2100 in fraudulent charges.  Please help me.  

I bought a 1 year Lightroom 1TB subscription off Newegg. They sent me a product key. How long do I have to redeem the code? Also, this should include Lightroom Classic with the latest plan changes in 2025, right?

Dzień dobryFaktura musi w Polsce zawierać nazwę firmy i NIP. Jak uzyskać fakturę z nazwą firmy. Sam NIP i imię i nazwisko nie wystarcza, żeby w Polsce prawidłowo zaksięgować fakturę. Widzę, że jest wiele pytań o to samo ale jedyną odpowiedzią jest, jak wpisać NIP. NIP umiem wpisać ale muszę mieć też nazwę firmy na dokumencie.  Proszę o pomoc. 

Hello,I purchased Lightroom Premium subscription directly through the app, but the premium features are not supported on my device (iPad 10th generation). I am unable to use the paid features. I have tried contacting Adobe Support but haven’t got a clear refund option. Please guide me how I can get a refund and cancel my subscription. Thank you!

Had cancelled my trial subscription within the end date but on 25th may 2699/- was deducted from my account for yearly membership. Kindly refund that.

1 aylık üyelik aldım ama sistem 2 ci aya girmiş üyeliğimide hesabımıda iptal etmek istiyorum ama yapamıyorum ödeme talep ediyor sistem lütfen ya bir gün için ödeme kesin çünkü uygulamayı kullanmıyorum bile hesabıda üyeliğide kapatmak istiyorum bana yardımcı olun 

  After signing in to Acrobat AI for Students, it overrides your student Adobe Subscription in IOS. I am now unable to edit PDF's on IOS - it only recognizes my Adobe AI subscription. 

I have been getting auto billed for creative cloud $19.95 a month and cant cancel the account or chat with ssupport. The account is linked to a google account that was from a prior workplace. They have deactivated the account (Oct '23) when I left and won't reactivated it because I am no longer an employee. They won;t deal with Adobe because I purchased Creative cloud with my own credit card. The bill is on auto pay with my personal credit card, so it just keeps going. I can't sign into the adobe account as a result and when I try to chat with Adobe, the Virtual Assistant just says sign in to manage plan. And it won't let me talk to a human until I sign in and prove I have a paid plan.How do I kill this account?

I have found 11 fraudulent charges on my credit card.1 was from an ex employee.  Their email address didn't exist anymore, nor did the credit card they used to start the subscription.  Regardless, Adobe decided to find my new credit card (under my name, not ex employee name) and renew her subscription without authority.  That is issue one.  that has been resolved. Issue 2 is much bigger.  i have 10 transactions charged to my new AMEX.  Ive called and chatted with online billing and support at least 4 times and each time the chat is ended.  Just today i found that the name and the company that the transactions are for has nothing to do with me or my company.  I called the company that I was advised the subscription was for and spoke to the Director.  They have no one by the name of the account holder working there and never have.  How do i get someone from Adobe to fix this issue and refund the money?  I've got screen shots now

Hi Team, I've cancelled the subscription on the same day I registered, but you keep on deducting amount from my credit card every month! I've reported the same on twitter(x) also! Last month I cancelled once again, still it's getting auto debited! This isn't fair at all! Kindly cancel my subscription, refund my payamnts and close my account Regards,Tushar

Hi. I took up an Adobe Acrobat trial as I wanted to edit a PDF. I also have a Creative Cloud 100GB subscription. It was IMPOSSIBLE to see the Acrobat trial plan separate to the Cloud plan and I was unable to stop the trial. Now I'm being charged, and again, there is no separate Acrobat plan to cancel. I do not want to have to cancel my entire Creative plan. Please assist and reverse the charge that went off today 26 May. Thanks. 

Obwohl ich ein Abonnement habe und monatlich bezahle sagt Adobe, dass ich kein Abo habe

Hi everyone! I’m having an issue with my Lightroom Mobile subscription on Android. Last month, I subscribed to the monthly plan via Google Play, then canceled it right after to avoid auto-renewal. Everything worked fine and I had access to premium features until the end of the billing period. This month, I renewed the subscription again via Google Play, and canceled it immediately afterward (same reason — just to avoid being charged next month). Google Play shows my subscription as active until June 19, 2025, but Lightroom says my subscription is expired and I’ve lost access to premium features. I’ve already tried: Restoring purchases within the app Forcing the app to close and reopening Confirming I’m signed in with the correct Google account Updating the app Uninstalling and reinstalling  Nothing worked. I also tried contacting Adobe support, but since the subscription was made through Google Play, it doesn’t show up in my Adobe accou

fiz um teste gratis cancelei antes do prazo, tenho todos os emails da adobe que comprovam o cancelamento , quero o estorno imediatamente, Isso é contra a lei.

MONEY HAS BEEN TOOK FROM MY BANK TWICE IN THE SAME MONTH CAN SOMEONE POINT ME IN THE RIGHT DIRECTION SO THIS CAN BE RESOLVED

18.05.2025 I bought free trial of creative cloud and lightroom at your page Adobe. After three days, I decided to cancel the trial. I cancelled the trial and I was sent an email with the approval of cancellation the free trial. Today (26.05.2025), I was given a message that adobe have tried to charge the fee for annual subscription. 

Dear Adobe Support Team or anyone in the community who can help,I'm reaching out because I’ve noticed an incorrect debit on my account, and I believe it may have been charged in error. I haven’t been able to find another way to get in touch with Adobe customer support, so I’m hoping someone here can point me in the right direction.Could anyone advise on how I can dispute this charge and request a refund if needed?Thanks so much in advance for any help or guidance!