Account, Payment, & Plan

I hope there is someone here who can help me. I'm a subscriber of the above plan for 4 years and I've been told this is changing, I want to stay subscribed and everything I have read says I can benefit from a "legacy" or "grandfathered" plan for current subscribers of £119/year.  I can see this offer in my adobe account but when I click Update Subscription to pay for it I get an error.  "Error: Plan unavailableWe’re unable to continue with this plan. Select another plan or if you think you’re seeing this message in error, please contact Customer Support." Can anyone help look into my account to fix this error as my only other option is to pay the higher new fee but I should be able to pay the lower fee. 

Hey, I contacted Adobe via chat support regarding the double charges in one month. They told me that they will reach me in 2-3 business days. Today i received an email from "customercare-chatsupport@adobe.com" I just wanted to confirm whether this is the actual email address of Adobe customer support or not.

I subscribed for a free trial to edit a couple documents and completey forgot to cancel it! I have been trying to cancel the trial seeing as I no longer have use for this, everytime I go into membership there is no cancellation button!!! I have no money in my account so to there has been no charge but now I'm scared that if I get the $30+ in my account it will be taken straight out and into this trial.If anyone can help it would be much appreciated!

Hola, he querido suscribirme en la versión de prueba de 7 días, y a la hora de introducir el correo (tras meter los datos de la tarjeta de débito), me he equivocado, y lo he puesto mal. Mi duda es si se me harán cargos a la tarjeta, ya que no puedo acceder a la versión de prueba ni tampoco cancelar suscripción, ya que no se a dónde han ido a parar mis datos...Me han hecho el cargo de seguridad y luego lo han anulado. Por tanto mi duda es si tendré problemas porque no quiero que me cobren algo que no estoy usando. Por favor, a ver si me pueden ayudar. Tampoco se dónde tengo que cancelar la suscripción, porque por más que me meto en los perfiles no me aparece ninguna. Gracias de antemano

I need to lodge a dispute with Adope. How do i go about?

Quiero cancelar mi suscripción, pero no me aparece la opción 

I availed the 7-day free trial and forgot to cancel. I was just billed for the automatic payment and would like a refund. Who do I contact?

My name is Ashwani Rawat, and I’m reaching out regarding a refund that I have yet to receive, despite the cancellation of my subscription on April 7, 2025.I’ve tried processing the refund through two different cards, but the issue persists. While Adobe support has suggested that the problem may lie with my bank, my account is fully functional—I’ve received multiple inbound transactions without any issues. When I requested proof that my bank declined the refund, the support agent was unable to provide any documentation.At this point, I’m quite frustrated by the lack of resolution after multiple attempts.

I been trying to close this account but i cant, I keep login in to this,  if the website does not allows me to delete this account, I will procedure with my lawyer. Thank you [Profanity removed by moderator.]

Adobe receives two different payouts from me every time, what is the reason for this? Although I see that 700 money was received when an sms was received on my phone, I see that 500-odd more money was received in the account transactions of my card

I recently noticed that my credit card was charged for an annual payment, but I intended to subscribe to a monthly plan. is there any way to et money back or change the plane frome yearly to monthly pleas   [Edited by moderator: Please don't share your personal image here, as this is a public forum accessible to all.]

 Dear Adobe Support, I hope this message finds you well. I recently cancelled my Adobe subscription and was notified of an early cancellation fee of USD 149. While I understand this is part of the terms and conditions, I am currently facing some personal financial difficulties and would sincerely appreciate your understanding in this matter. I kindly request if it's possible to waive or reduce this fee as a one-time exception. I have enjoyed using Adobe’s services and may consider rejoining in the future when my financial situation stabilizes. Thank you very much for your time and support. I look forward to your kind consideration.             

Adobe is trying to STEAL FROM ME. They ....THEY have opened an account in MY NAME>I WANT NOTHING TO DUE with them. They have posted no numbers to call and resolve the crime they are attempting to STICK ON ME   [Profanity removed by moderator]

Bonjour, je suis prélevée tous les mois de 50€ alors que je n'ai aucune formule d'abonnement en cours.Pouvez-vous m'expliquer à quoi correspond ces prélèvements et pouvez-vous interrompre ces prélèvement?Merci 

Hello! I'd like some assistance with my plan. I've been charged twice and even three times in the same month. Thank you.

Descargue las facturas de mi cuenta sin embargo no son documentos validos para México aun cuando me cargan el 16% de IVA  ¿Donde puedo solicitar una factura valida para Mexico con CFDI? 

Al ingresarlo junto con mi forma de pago me dice "ID de IVA con errores". La verdad es que llevo años pagando y nunca me han podído facturar. El código o RFC como le llamamos en México es muy estandarizado y tendria que poder ingresarse, ademas de que para facturar correctamente necesitan mas datos. Pasan los años y y no no eh podido deducir ya decenas de pagos a Adobe. Trate de ponerme en contacto con ellos pero me dice un mensaje "estamos cerrados" pregunta en las comunidades. 

Please help me connect to a live Adobe operator, because the virtual assistant does not understand my problem and ignores my requests to connect to an operator. I would be very grateful for your help.

작년에 체험판을 사용해볼까 깔았다가 체험판도 사용하지 않고 삭제한적이 있은데요그때부터 지금까지 계속 결제가 되고있었습니다. 단 한번도 사용한적이 없고 재결제를 동의한적도 없고 결제되고 있는것 조차 몰랐습니다.지금까지 부당결제된 건에 대해 다 환불 부탁드립니다. 

I need help I am signing up PayPal business account to use for adobe apprenticeship through Behance what should I put as PayPal 

5월26일날 4만원짜리 포토샵 결제를 했는데 한달만 결제 되는줄알고 있다가6월26일 오늘 자동결제가 되서 문의넣었습니다저는 이달부터 포토샵 사용할일이 없어서 환불요청합니다포토샵 이용을 안하는데 4만원 헛돈이 나간것같아 말씀드려요정중하게 환불 부탁드립니다 

I've been using adobe forerever, now they are tryin to rip me off with my plan and I am unable to speak to a freaking agent.... how can I talk to someone about my plan ????

I live in Turkey at the moment, but the only debit card I can use to buy Adobe subscription is Thai. Is the correct way to purchase anything from Adobe would be to change my location to Thailand then, so that my billing info would match it? Could there be any technical problems installing it since I’m geographically in a different country?

Hi J'arrive pas a supprimer mon compte pourquoi ?    [Le modérateur a déplacé le fil de discussion vers le bon forum.]

I'm trying not to rage write on here how the hell do you find a phone number? Adobe? Keep taking a payment out of the wrong credit card. I've swapped it over and I cannot physically remove my old credit card and it continues to take the payment which is off a business account and currently illegal and I'm going to lose it if anyone could help that would be great