Account, Payment, & Plan

YA TENGO 4 AÑOS PAGANDO, ESTE 3 DE AGOSTO YA NO LO QUISE RENOVAR Y BLOQUEE MI TARJETA, PORQUE ME ES IMPOSIBLE ADMINISTRAR MI PLAN SI DEICE QUE DEBO UNA FACTURA, PERO NO LA DEBO PORQUE ES PAGO POR ADELANTADO Y NO LA QUIERO. LA UNICA MANERA APARENTEMENTE DE CANCELAR MI PLAN ES ACCEDIENDO A "ADMINISTRAR MI PLAN" PERO NO PUEDO INGRESAR PORQUE ME DICE HAY UNA FACTURA PENDIENTE, QUE ES LA DE ESTE AÑO, QUE NO VOY A RENOVAR! HEEEEEELP

Tengo problemas con mis pagos con Adobe yo solo pago Ilustrador pero este mes me hicieron un cobro triple primero no entiendo por que ya que nisiquiera contrate otro servicio y quisiera pedir un reembolso por esos cobros pero solo me deja cancelar el producto no reenbolsar pedido, que se supone que debo hacer?

How do I cancel a subscription?  I

Adobe take my money every month and have now stopped me from using the products I have paid for because I have no internet connection! Well done guys- I can't open photoshop because you can't verify- I've been well and truly stitched up by you 

Read title.Paying $63/mo for this amatuer crap. Already cancelled subscription. Moving to Gimp unless this is fixed soon.Don't have the time to deal with this crap.

Al poner los datos de mi tarjeta me sale lo siguiente: una transacción puede fallar por diversas razones. vuelve a verificar y asegúrate de haber introducido tu información de pago correctamente. si este problema persiste, es posible que debas utilizar un método de pago diferente o ponerte en contacto con tu banco.y no se que hacer.

Hi, Money was deducted from my account right after I signed up for a free trail. No invoice was generated. The 'Orders and invoices' page shows the cost as 0.00 but Rs. 1100 was anyway deducted.  Date of sign up: May 22, 2025Order number: AD03426704181CIN Attaching screenshots for reference. Please refund the amount as soon as possible. 

Why am I receiving this message after already being charged for my subscription for the month? I have the 100GB plan.   

Cambié de plan al creative cloud standard, me cobraron el plan anterior y de nuevo me cobraron el nuevo plan. No me parece justo que hagan eso pero bueno. Me llegó un correo (hace dos días) de EBANX/Adobe de que el reembolso ya se había hecho y no se ve reflejado en mi cuenta bancaria. Cómo soluciono esto? 

I started my free trial with Photoshop, forgot to cancel it and I had to pay 22.99$ on 04/29/2025.Then I cancelled it on 04/30/2025, which is with 14 days.I would have received my refund. In fact, I received billing for my refund (My order number is AD03377302933CVN).However, today is 3 weeks from the day I cancelled, and I haven't seen my money back on my credit card.Please support.

Bonjour, Souhaitant resillier mon abonnement sans frais, j'ai besoin de connaitre la date exacte de mon contrat. Or, cette information est introuvable puisque l'historique de mes factures sur CC ne me permets pas d'aller au dela de trois ans. Idem pour Paypal. La date en question n'apparaissant nul part der manière claire, comme puis-je y acceder?  Merci d'avance .

Hello Adobe Community,I am facing a serious issue that needs urgent attention.I signed up for the Adobe All Apps 100GB Annual Plan (billed monthly) and started the free trial. I canceled the subscription on the very first day to avoid any charges. Despite this, my SBI debit card was charged ₹1915.14 on 20 May 2025.When I contacted Adobe Support, shockingly, they claim they never received this payment and told me to check with my bank. But my bank confirms that an e-mandate linked to Adobe is still active on my card ending 2747, meaning they can continue charging me!This is unacceptable.Why was I charged during a FREE trial?Why is Adobe denying the payment when my bank statement clearly shows the deduction?How do I get a full refund immediately?How do I cancel this e-mandate so no more money is taken without my consent?I am worried about being charged again without authorization. This situation is causing serious distress and loss of trust.If anyone has faced this or knows how to force

Quiero darme de baja yo no firme nada y resulta que ahora mecobran 25 euros mensuales y me quieren penalizar por dejar de pagar ese dinero con 108 euros porfavor que vergüenza es esta, yo nunca firmé ningún contrato y no uso adobe 

Anyone know how to talk to a customer service rep without an active account?  I can't get past the AI bot, because my account is inactive.  Of course their billing department is still charging me.

termino mi semana gratuita y el mismo dia que me debitaron cancele la compra.. me devolvieron solo una parte cuando el reembolso deberia ser total. que puedo hacer ?

I have been trying to cancel this subscrition for some time , how can I make this happen    [Edited: title changed]

The business I work for is being billed twice for Adobe each month. I can't find what email the second subscription is purchased under. Any recommendations on how I could resolve this as I imagine I only need one subscription for a small business.

My church was approved for a nonprofit account but they only gave us 2 licenses. We have about 5 employees who will need to be able to use the software on differnent computers. What can I do? 

would like to cancel my subscription before it renews. I have an email adviceing my to log into my account to cancel the renewal. But that has gotten me nowhere. Can anyone help with this please?

Im not sure what to do about these emails. Are they scam and just baiting me to click and log in? Can anyone help me verify what the order details are because if they are under a card I own, I need to lock or change the card info?  I did not authorize a charge and before today dont remember if I ever did make an account.

 I have an active subscription, but the app says that my subscription has expired. itry everythink that bot said but its just not working

When I log in, my account shows a "free version" although I paid for my subscription in April. I canceled the subscription afterwards but I should have access until April 2026. When I log in on safari, I see the subscription benefits, but when I go to the app, it doesn't show. 

Unfortunetly I didn't update my payment method in time and the billing didn't go through properly thus expiring my subscriptions. I updated my card information but after 2 days nothing has happened and indeed the account status in creative cloud desktop app says "FREE MEMBERSHIP" even though I've had the same plan for almost 10 years now.

**Subject:** Request for Access to Adobe Cloud Account   Dear Adobe Support Team,   I am reaching out regarding my late son’s Adobe Cloud account. He passed away a few years ago, and I believe he stored edited photos that are deeply important to me and my family.   I would like to understand the process for gaining access to his account. I am willing to provide any necessary documentation, such as proof of my relationship to him and any legal authorization required. Please let me know the steps I need to take.   I appreciate your time and guidance in this matter. Thank you.   Sincerely, Peter O'Callaghan   [Personal information removed by moderator.]

Buenas noches, yo utilicé la prueba gratuita, adjunto capturas, donde se refiere que la prueba finaliza en 32 días, esas capturas las saqué el sábado 26 de abril. Y hoy me di cuenta que me cobraron la suscripción en la tarjeta. Alguien me puede explicart esto?. Gracias.En una de las capturas incluso dice:"Finalizar la versión de pruebaAún te quedan 32 días de prueba gratuita. Una vez que canceles, perderás el acceso a las aplicaciones de la prueba"