Account, Payment, & Plan

Apparently I did not reply to my previously posted query soon enough and it is now closed. I am trying to cancel the subscription of a friend who died. I have his email address but not his password. Help is appreciated. When I got notification in my email that someone had replied to my previous query, I clicked on the link and tried to reply (via email which was the option given) and got an Undeliverable response. They don't make it easy.

Hoy realice el pago para la reactivación de mi plan mensual, con la tarejta que termina en 0714, por el monto de $20.99, pero al realizar el pago no aparece registrado en el sistema, no aparece renovado el plan.Pero si me realizaron el cargo de la tarjeta. Adjunto comprobante de pago de la entidad bancaria. 

Is this the case? If so, is this not legit?    [link removed by moderator]

Hello - It seems that you have a technical bug in the Upgrade. 1. I have the Abo Adobe Express Standard 9,99 per month / Firefly included2. With 4 ultra i decided to buy this Firefly Pro Abo and paid yearly.3. Now i thought that the new Pro Abo will upgrade "automatically" my old Express one4. now i saw in my Account that i have 2 Abos ??? I am highly confused now. What happens to my old images i created with the first Adobe Express Abo when i cancel the first Adobe Express Abo ? Are the images then still save for commercial or could you change this into an "upgrade" so all my images are still in my account ? I hope i made this point clear enough. Would be nice if you could fix this issue. Thanks for a quick solution and answer from the Adobe Team.  

denuncio una estafa

Hello! I want to quit my adobe premier pro plan. Is it possible to get the money back? I have just pay for a year, and I regret it! Ulrika B Höglund 

Hello, my university Adobe account has been deactivated, resulting in the loss of five portfolios stored on Adobe Express and Behance cloud storage. I am currently job hunting and urgently need access to my portfolios. I have reached out to my university's IT department several times, but as I have already graduated, they have chosen not to respond. I am reaching out to the Adobe team, hoping for assistance in transferring my portfolios to my current account (email removed by moderator). I would be incredibly grateful if the Adobe team could help me with this. My university is Teesside University, and my university email address was email removed by moderator

I am going crazy, and trying to get hold of support has been a nightmare.  I payed for lightroom pack first then decied to do the Save 40% on Creative Cloud All Apps.  It charged me, and now every app says it can't verify my subscription and online on my account says "We’ve received payment for your new plan. You’ll be able to manage this plan shortly."  This has been 4 days now.  I have no clue how to fix this.  I tried calling and everywhere i go it says "your product is not supported for phone call".  I didn't see anywhere to just log a support ticket either.  Anyone that can help me with this would be great.

Hello, I had a yearly plan for Adobe Acrobat Pro, but as a student it was too much money. So I decided to change my plan to a much cheaper version. I did so and they charged me for this month for the cheaper version, but I received an email with information about the unpaid payment for the previous version, because I changed the plan on the same day that the previous version was supposed to be paid for the next month. But I was still charged for the cheaper one. I decided to cancel the cheaper plan altogether, so I see in my account that there is no available plan on my account. So should I worry about the previous version? Should I send money? Since I have a student account, I didn't have the money for that, but it would be enough to pay by just sending money to the linked card, but it would be a really big expense. Thank you very much.

I started a free trial at first then wanted to continue for a monthly plan but realised i payed for an annual plan AFTER i cancelled after 1 month already. Ive been charged the full amount for an entire year after i cancelled the plan. I was wondering if i can somehow get some money back since I didn't choose the right plan? 516 is quite a lot for me so having cancelled the plan AND not being able to use the apps doesn't seem right

I don't know where to ask for a refund. The ai virtual assistant said I had no pending refund requests but I can't find where to request for one. Both of the subscriptions were canceled. Will I just get my refunds automatically? I canceled them before 14 days after they were renewed. 

i paid my bill, i dont know whats the problem

   eu tenho a assinatura ativa do lightroom porém não aplicativo está aparecendo que está expirada, alguém pode me ajudar, já tentei falar com o suporte mas não consigo informações úteis.  

I even sent few emails to your service tcssup@adobe.com and tried other things. Nobody wants to delete my account. What can I do to solve this problem. I want my account deleted please. Please delete my account or I will use other methods.

Trial service leads to a hidden annual subscription that can't be canceled without a fee. I will not let this comapny's product on any of my company's equipment. Period！Good luck to your stockholders. 

Hallo zusammen, heute wurde meine Foto-Abo paussiert (Ausgesetz)Bei mir hat sich an der Zahlungsmethote nichts geänderert. Abgebucht wurde heute auch. Keine offenen Zahlungen werden angezeigt. Ein erfolgreiche Rechnung für den Nutzungszeitraum ist auch im Postfach. Alles wie immer, nur dass eben überall in LR und PS steht, dass das Abo ausgesetzt ist. Wenn ich aus der Creativ Cloud starten möchte, muss ich "Kaufen" anklicken. Beim öffnenen von PS oder LR geht ein Fenster auf und möchte, dass ich ein Abo abschließe. Hab die die Lizenzzuordnung aufgehoben und die Programme neu gestartet, ohne Erfolg.Support ist eine Katatrophe....

Hello and apologies for a query that has probably been discussed here many times before. I pay for Adobe All Apps but I'm getting the "unlicensed app" popup in Photoshop and Illustrator. This seems like a common problem but the solutions I've researched seem complicated and of a trial-and-error nature Any suggestions?Thanks

Hello team, my account is on hold. but i need to cancel the subscription i am trying to do it but i can't find the buttom to do it, i  also tried to reach out to c. service but the IA says that they are out of service, how can i do it? 

Assunto: Solicitação de Reembolso de Cobrança Indevida Prezados, Venho solicitar o reembolso de uma cobrança realizada 10.05.2025, no valor de US$ 29,99, em minha conta Adobe. A conta e o cartão estão em meu nome, porém, o valor debitado pertence ao meu pai, e essa cobrança foi feita sem o consentimento ou conhecimento dele. Não houve intenção de renovar ou manter o serviço, e o débito ocorreu de forma automática.

Ich versuche seit geraumer Zeit die Adresse für eine Adobe-Stock-Rechnung zu ändern. Leider schließt sich das Fenster "Abrechnung und Zahlung" immer mit einer Fehlermeldung. Das Problem tritt auf diversen Endgeräten und Browsern auf. Was kann ich tun?

Hello, My bank account has been charged for 2 Adobe subscriptions that I do not have access to and do not use, but:- I do not know the email addresses associated with these accounts,- I do not have access to them,- I do not use these services. I can attach payment confirmations (bank statements/screenshots) to the message, which can help identify the transaction.I would like to obtain:- Cancellation of these subscriptions (if they are still active),- Refund for these 2 transactions (they were paid on May 1, 2025). I would appreciate a quick response and help in resolving this matter.

I accidentally subscribed to Lightroom from a free trial, and I cancelled the plan. But I cannot find anywhere where I am supposed to contact regarding a refund for the yearly subscription. I have contacted the chat support and waiting for answer. What should I do? Is there an email adress? kind regards, melanie

I have zero avenue to complain about this issue so I'm posting here as the only way for me to have any input at all.  Although now I think I may write an old fashioned snail mail letter as well.  In any case here's my story. I have Stage IV rectal cancer and have been in and out of the hospital and undergoing chemo multiple times.  As a result some of life's more minor issues that I should have kept abreast of fell through the proverbial cracks.  The good news is that after 2 years of treatment I am cancer free and considered to be in remission. My issue with Adobe surrounds a subscription that I found I've been paying for the last 2 years.  I'm certain there was some paperwork I filled out that had a PDF that pushed me over to some trial agreement that turned into a fulltime subscription but the fact is Adobe charged me over $500 in total over the last two years when I only used the product once and I have zero method for contacting Adobe customer su

Dear Adobe Support, colleagues I currently have a monthly subscription for Adobe Creative Cloud (All Apps), and I’d like to switch to an annual plan to take advantage of the cost savings. Could you please guide me on how to make this change effective from June 1st? I want to ensure a smooth transition without interrupting my access. Here are my account details for reference: Email associated with the account: [Moderator: Removed personal info] Current plan: Monthly Creative Cloud (All Apps) Thank you for your assistance! I appreciate your help in making this adjustment. Best regards,Evgenii Shurov

I would like to have a copy of my montly bill of Dkr 186,25 as a pdf? I can´t acces this via the webpage!