Account, Payment, & Plan

현재 어도비를 사용하지 않는 상황에서 어제 어도비가 결제되었습니다. 플랜 취소를 하였지만 수수료로 한번 더 금액이 빠져나간 상태입니다. 환불받고싶습니다. 

Hi There, I am being charged for the same service twice. It is only showing up once on my account so there seems to be no way to address the issue

Quiero reembolso como se hace para reclamar me cobraron un plan al cual no me suscribí todo por hacer la prueba gratuita luego la cancelé al otro día y me cobraron un plan al cual no me suscribí y tengo pruebas hay que denunciar estas cosas porque no puede pasar esto hay que hacer reclamos a defensa del consumidor. Quiero que me devuelvan mi dinero rápido 

​​​​​Σημερα τραβήξατε από το λογαριασμό μου 37,19€ για συνδρομή  πριν όμως ολοκληρωθεί η 7μερη δωρεάν συνδρομή είχα κάνει ακύρωση του προγράμματος  δεν το χρησιμοποίησα καθόλου δηλαδή  και θέλω να μου επιστρέψετε τα χρήματα πίσω  σας επισυνάπτω και το mail επιβεβαίωσης της ακύρωσης που μου στείλατε

I just made an adobe account few days ago and I am trying to add phone number so I can start uploading Stocks but I can’t add my phone number, it says “An error occurred while performing this action. Please try again later”. I have tried it for 3 days and I still get that error. I have tried VPN, tried on my phone through Safari but I still can’t add it.

I need a refund of my money. The premium was and absolute scam. What i wanted was not what I was given. I was still debited despite having 7days trial period. Please I unsubcribed as soon as I found out it was not what I wanted . I demand a refund 

Me están realizando un cobro de $28.50 y no entiendo de qué ya que actualmente no tengo ningún plan activo. Me pueden ayudar a validar y realizar el reverso correspondiente por favor. 

Hello,I canceled my premiere payment 30 minutes after the monthly payment and it says there is not refund requested to my email.. How will I get  a refund since I checked and met ALL the requirements to be eligble for oneAnyone can help?

Dobrý den.Dcera si založila účet a aktivovala zkušební verzi Photoshop. Photoshop nešel ani instalovat, nepřišel žádný e-mail. Účet u Adobe byl zrušen a dnes se chtěla strhnout platba z účtu. Předpokládala jsem, že když je účet zrušen, a nemáme ani žádný e-mail o aktivaci Photoshop, tak že se to prostě nepovedlo. Nebudu přeci platit, za něco co ani nejde a nevyužívám.Poradí někdo jak zrušit to předplatné?S díkem Alice

I subscribed to adobe pro around an hour ago. However, I realized that the features were lacking and I CANCELLED the subscription after a few minutes of using it. BUT, I just checked my email and it claims that Adobe has CHARGED me 8HKD for their services. I need a refund for the 8HKD.For those who cannot read:I HAVE ALREADY MADE SURE I HAVE CANCELLED ALL SUBSCRIPTIONS of ADOBE.I LOGGED OUT OF MY ACCOUNT AND LOGGED IN AGAIN AND DOUBLE CHECKED THAT I HAVE NO ACTIVE SUBSCRIPTIONS LEFT.I HAVE CONFIRMED I HAVE UNSUBSCRIBED TO ALL SUBSCRITIONS BY READING BOTH EMAILS FROM ADOBE DETAILING THAT I HAVE SUCCESSFUL CANCELLED ALL MY SUBSCRIPTIONS.DO NOT TELL ME ABOUT THE TRIAL TERMS. I UNSUBSCRIBED WITHIN 15 MINUTES OF SUBSCRIBING, SO DO NOT TELL ME THAT I ALREADY EXCEEDED THE TRIAL PERIOD.

Please refund last two payments, i have contacted many times without any response and was still charged, i have not used the product at all

I would like to kindly request a refund for my cancelled subscription.

Hi,I saw i was recently charged for a subscription (acrobat) I no longer use. I was charged three days ago but only saw the money exit my account today. I was wondering if it is possible to request a refund, and if so, how long does the refund take?I am also confused because if it is automatically given back ot customers within the 14 day window, why do you still keep access to the subscription until the end of the month?Thank you to anyone who offers adivce.

I understood that I was enrolling in a 7-day free trial and expected to be charged only after the trial period. However, ₹790 was deducted immediately upon enabling auto-renewal. Since the charge was unexpected and I cancelled the subscription right away, I kindly request a full refund.

I have tried several times to change my subscription. When I do  I receive the message unable to process request and to contact support. The virtual assistant dialogue box is non responsive. Please advise.

Hi, my free trial rolled over into a ₱1,750.00 annual subscription charge via Google Play on June 10, 2026. I cancelled immediately. Google Support denied the automated refund and told me to contact the developer. I submitted the Microsoft escalation form but haven't received a reply. I have not used any premium features and urgently need assistance from an Adobe representative to look at my case. Google Order ID: GPA.3395-3077-0708-02401.

i had a free trial session but before the sub i cancelled my pland and i have got message that i cancelled it but still they took money from my bank account. so i want refund Ассалаумаалейкум soon Ассалаумаалейкум possible

I purchased a subscription on the mobile app, but cancelled within the free trial period. How can I be eligible for the refund since the chatbot is telling me to follow the instructions through Apple, yet Apple is telling me there are no refunds eligible.

how to change password 

I canceled my Acrobat plan but I’m still being billed $4.99 for the AI Assistant. I tried to cancel this too but the Confirm Cancellation option is greyed out. How can I get this off my account? 

I don’t understand why my iPad does not get the same features that my phone and laptop get. I pay for a premium subscription and I’m logged into my same adobe account on all three devices, however, my iPad does not have access to these features. What’s the deal??

On the 22nd of May, money was deducted from my account 20,747.50 & 4,837.50 which I later cancelled the subscription almost immediately cause I don't need the service at the moment. I was promised that in the next five working days I will be refunded and up until now my money has not been refunded. This is the 32nd day and my money has not been refunded. Why ?  

Last June 13 when my husband notice a payment go through on his (Gotyme account ) twice first is 1891 and second is 441 even his card is locked and it was taken by adobe , he reach the bank but they instructed him to reach out the merchant to request the refund since he did not authorized the transaction or the payment. this account is not supposed to be active since i only use it once and i never use it again since i dont really need it . Im not jus aware that the account will be linked to his card and will be deducted automatically with out his permision 

Hi. I signed up for a 7 day free trial and cancelled it ahead of the deadline. I was charged anyway and somehow on my account it appears I will be charged monthly. How do I stop this? I did receive an email from Adobe saying the subscription had ended, so I don't understand why I was charged and why it appears I will be charged monthly! want to ensure that I get refunded for €7.92 which I was charged; and ensure also that I will not be charged again.  I need to be removed from the monthly subscription which I did not sign up for. 

I cancelled my subscription within 3 days. This is almost two weeks and I haven’t gotten any refund. Please help, I need my refund. Thank you