Account, Payment, & Plan

Signed up for Adobe to try out the conversion tools before creating a corporate account. It was very disappointing to find out that my card was charged immediately, despite the website explicitly stating a 7-day free trial. Very misleading by the company.

I subscribed to the annual premium version of an application called Lightroom on Friday June 13th with the intention of unsubscribe right before the free trial week ended, unfortunately the subscription doesn't appear in the subscriptions section of my Google account so I can't unsubscribe, I've used the same email of my Google account to subscribe to the app, so I've already checked it's the same account but my subscription doesn't appear in the section so I can't turn it off, what can I do

I have used the Lightroom + Photoshop 20GB Cloud Photographer Plan for years.I haven't changed my payment method and the card is still valid, but the payment failed. I added another payment method and checked multiple times, but it didn't solve the problem. I have already tried the following link belowhttps://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html I have checked with my bank, and my bank confirmed it didn't block any payment. When I update and check the payment method, the following notices pop up in sequence. 

Unexpected Charge After Cancellation - Need Help Locating Active Subscription Hi everyone, I'm reaching out to the Adobe Community for help with a persistent billing issue I'm having. I've already tried contacting customer support, but unfortunately, they weren't able to fully resolve it, and I'm still seeing unexpected charges. Here's a breakdown of my situation: Initial Subscription & Cancellation: I subscribed to an Adobe service using the email address sherinalex22@gmail.com on May 6th. I then cancelled this subscription. Unexpected Charge: Despite cancelling, a charge of €23.79 was debited from my PayPal account on May 22nd. This charge is from Adobe Systems Software Ireland LTD. Probable Cause - Unknown Active Subscription: The customer support agent I spoke with suggested that this charge is likely due to another active subscription under a different email address. However, I'm unable to identify which email this might be linked to. I'm really struggling to track down this

I cannot believe that it is this difficult to cancel a plan on here. Every single post is littered with absolutely stupid comments redirecting to the same menus, this is proper theft. I really hope someone has the time and energy to sue this company. 

Hi, On June the 1st I applied for the Creative Cloud membership. I bought this for my journalism course - as part of the course we have to edit videos. I have tried to cancel my subscription now, to be told I have to pay £89.50 to cancel. I am about to graduate, am unemployed and broke - this is incredibly unfair. Is there any way to get around this and not pay £89.50? I don't have that money. 

Bonjour, arrivant au terme de ma période d'essai gratuite je veux me désabonner mais je ne trouve ça nul part et impossible de joindre Adobe France autrement que par téléphone et ça ne marche pas !!!! [abuse removed by moderator] ??? Mon numéro de commande de client est le ADB067018066FR ? Que dois-je faire ?? Je refuse de payer.   [moderator changed the subject because of abuse]

Bonjour, comme beaucoup de personne, j'ai le message d'erreur suivant : nous ne pouvons pas vérifier le statut de votre abonnement.  J'ai essayé bon nombre de manœuvre, mais rien n'y fait le chatbot me dit qu'il ne trouve aucun compte à mon nom. Pouvez-vous m'aider, c'est très urgent.Code d’erreur : 12013.Merci 

As I have told that We can't verify your subscription status error is coming WHILE I HAVE CHECK UPDATE AND WIFI PROPERLY.I am again want to tell that i have use these iadobe nstructions one by one but nothing solved the isuue We can't verify your subscription statusSolutionIf offline, stop your system clock from syncing with the Internet time.If you encounter this error message in Acrobat on a Windows system, particularly when you have Trend Micro antivirus version 15.0 or earlier installed and activated, follow these steps to troubleshoot:Learn how to fix the issue by following the instructions provided.If the problem persists, ensure TLS 1.2 is enabled on the Windows device.If the issue persists, try uninstalling and reinstalling Acrobat.  so now i am going to uninstall photoshop but this isuue wasted my time as i opened photshop to start working on my project not for time waste this is the laptop that i am using =Lenovo Legion 5 AMD

Hello,I have a problem regarding the invoice Order number: AE03796200210CGRI remember canceling the free trial because I didn't need it after all, but I see you charged me something like €27. Can you please return them to me because I need them? 

Hola no se si este es el lugar y si alguien podrá ayudarme, pero hace poco inicie una prueba gratuita de abobe acrobat pro, por el periodo de 7 días, inmediatamente al realizar la prueba gratuita se me descontó de mi cuenta bancaria la cantidad de quince dólares, lo cual me confunde pues según entiendo al finalizar la prueba gratis (de 7 días) debía realizarse en caso no cancelara antes, el respectivo cobró, situación que me tiene inconforme ya que si es prueba gratuita no veo la razón para cobrar iniciando la supuesta prueba gratis, por ese motivo cancele la prueba gratis y no veo que se me haya realizado aún la devolución del dinero que se me cobró.Algo que me preocupa es que en la página de facturación de adobe no figura el cobro que se me hizo, de hecho, según la plataforma no se me hizo ningún cobro, quise comunicarme con soporte técnico, pero de momento ha sido imposible.

Sou assinante do plano "Creative Cloud Todos os Apps, 100 GB" e recentemente precisei utilizar o pacote Substance 3D. Esse pacote não está disponível para meu plano, porém está disponível para estudantes e professores. Na condição de professor solicitei minha assinatura e nesse pedido foi solicitado o email da instituição onde trabalho, achei que esse plano seria vinculado a minha conta original, pois eu estava logado. Mas não, agora tenho 02 contas com 02 logins diferentes, existe alguma forma de vincular minha conta de professor com a minha conta pessoal? 

I just received an email from Adobe that my Photography Plan is going up from €12.29/mo to €18.60, an increase of 51%. I'm guessing that there are no extras added for this increase, other than the evolution of Lightroom/Photoshop. While I probably would have been OK with an increase in line with inflation, 51% is just absurd, so I think this is going to be it for our relationship (which has been going for quite a number of years). It'll be painful to swith to a new tool, but I'll soon see how difficult it is to switch.   [Mod: Moved to the Account, Payment & Plan forum]  

Dear Adobe Customer Support,I hope this message finds you well.I am writing to request the cancellation of my current subscription plan. I recently realized that I no longer need the service and, unfortunately, was not aware of the 50% early termination fee until now.I kindly ask for your understanding and support in canceling my subscription without applying the 50% early termination fee, as I was unaware of this condition when I signed up. I believe this cancellation aligns with Adobe’s commitment to customer satisfaction and fairness.Please confirm the cancellation and ensure that no further charges will be applied to my payment method.Thank you very much for your assistance and understanding.Best regards,

Anyone else cancel a subscription, delete their account ... yet Adobe has continued to bill for months afterwards (I can't even access these products I am still paying for) Can't even stop the payments myself (I need to call the bank) ... cause crazy enough I DON'T HAVE AN ACCOUNT TO 'MANAGE SUBSCRIPTIONS' I expected better from a big company  

Hola, acabo de cancelar mi suscripción a Adobe Acrobat Pro AI Assistant. El cobro fue reciente, pero no autoricé esa renovación ni utilicé el servicio. ¿Podrian ayudarme a obtener mi reembolso?

I currently have an Adobe Portfolio plan. If I upgrade to a full Creative Cloud plan (paying a bit more for it), will I be able to cancel my Portfolio-only plan since Portfolio is already included in the full plan? Also, what happens to my current Portfolio layout and files? Will they be lost or will they be preserved?

Hi Folks, I want to delete my account but I dont find the option under privacy and it wont let me contact them about the situation as far as i can tell.I don't have any active plans or administrator roles I may have to cancel explained here: https://helpx.adobe.com/manage-account/using/delete-adobe-account.html?x-product=Helpx%2F1.0.0&x-pro...

Hallo Community, mein Studenten Abo ist vor Kurzem abgelaufen (jährlich). Ich möchte es reaktivieren (bin auch noch eingeschrieben und habe den Account mit Studi Email). Aber jedes Mal wenn ich die Zahlung abschließen will - egal mit welcher Zahlungsmethode - geht es nicht weiter, wegen einem Fehler mit der Ust-IdNr. die ich zu dem Profil hinzugefügt hatte. Es ist eine ausländische Id, weil ich im Ausland gelegentlich als Freelancer arbeite und ein Unternehmen hierfür gegründet habe.Ich kann die IdNr nicht ändern, weil das Abo nicht aktiv ist und ich kann das Abo nicht reaktivieren, weil die IdNr nicht stimmt. Außerdem gibt es keinen Kundendienst mehr (bei so einer teuren Software könnte man das wirklich erwarten). Der Chat-Bot dreht sich im Kreis. Danke für eure Hilfe.

I have used the Lightroom + Photoshop 20GB Cloud Photographer Plan for years.I recently received an email from Adobe stating that they are going to raise the plan price to $29.10 NZD per month.However, I haven't changed my payment method and the card is still valid, but the payment failed. I added another payment method and checked multiple times, but it didn't solve the problem.The alternative is a more expensive plan with 1TB of cloud storage, which I don't need.Yes, I can pay for the more expensive plan, but I don't want to pay more than double for the same service, especially when I already received an email from Adobe with the fixed price written in it.

I have a program called Adobe Illustrator that I bought many years ago.Suddenly, I found out that the trial version has expired. Then, when I try to register the license by entering my Adobe ID, I get an email saying:"Delivery has failed to these recipients or groups:Adobe (message@adobe.com)The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.' It's been like this for three days.What's the solution?

Hi please tell me step to step guide on refund, I have not downloaded pdf premium tried it out and unfortunately this program isn't for me. I tried unsubscribed unfortunately the billing still went though. How do request a refund 

I accessed the free plan of Adobe Pro. I forgot to cancel it and was charged the monthly fee. Now I want to close the account, but I'm being asked to pay a high cancellation fee. How can I fix this situation? How can I switch my plan from annual to monthly and close my account without paying the cancellation fee, which was not clearly stated when I created the account? Thank you.

Nie mogę anulować planu. Nie mam odsyłacza na stronie. Czekam 3 dobę W ciągu 7 dni mam prawo zrezygnować a nie dajecie mi możliwości. Nie mogę sie z nikim skontaktować  

Tentei pedir o cancelamento da minha assinatura assim que acabou o período de teste porém não estava disponível a opção de cancelamento no site, estou muito insatisfeita com essa empresa, agora após 30 dias estão me cobrando o valor mensal + uma taxa para cancelamento absurda, em nenhum momento fiz uma assinatua anual, para mim era apenas uma assinatura mensal que eu poderia cancelar  a qualquer momento. Quero cancelar minha assinatura sem taxa e estorno do valor descontado no meu cartão sem autorização!Não consigo falar com nenhum agente para resolver meu problema, solicito um email ou chat para isso.