Account, Payment, & Plan

Hello! I'm receiving phonecalls by an Adobe spokesperson regarding my licence.The conversation is in French, while I'm speaking Dutch and English seems not to be an option.So it's really hard for me to understand. Although in the initial conversation, all seemed to be ok with our subscription, another followed by the same person. I asked to send an email cause that's easier to understand. I had to give my email, which I thought was weird. Adobe should have all my details, why calling because of a single subscription? I'm wondering if this is legitimate. Should I worry? Is it commercial act by a third party? Does Adobe rings customers regarding changing subscriptions etc.Thank you if someone could clear this up,Jeroen

Hello Adobe team.My Adobe plan that I purchased in 2018 is managed by Digital River. I received an email on 25.02.2025 stating that it was cancelled and I purchased a new subscription from adobe.com on 27.02.2025. Now when I open the application, I receive a warning message saying that I do not have an active subscription. Screenshots are attached.Please ensure that my active membership is visible in the application.

As a creative senior (and a former creative suite user) on a fixed income, I'm wondering if there is a way to be included in the student pricing for all apps. Especially with the current discount, $15.99 per month  is somehting I can swing. After that, it gets to be something that I can't quite do without taking away from basic necessities.  Any clues as to how to contact adobe regarding this? Thanks

I have the full package of adobe apps, when I in-putted my new redemption code today the price has gone up.Doulble what I was paying per month, any reasons why this could have happened does it take a few hours for redemption code to kick in ?? 

I living in Turkey and purchased an annual subscription (from adobe.com) Creative Cloud ALL APPS 100 GB on 03.04.2024... I was using that original apps on my iMac and Macbook Air. AND I did not share my password with anyone.Yesterday i just received an e-mail stating that my account has been canceled due to fraudulent activity. When I check my account, I see that it has been converted to a free membership.I don't see any reason for my account to be closed. In rare cases, VPN may be turned on on my computer, but I live in Turkey and had been using it authentically for a long time before this annual subscription.I occasionally (once or twice a month)  go to the Turkish Republic of Northern Cyprus and used the IP there, but this country is only recognized by Turkey and the same currency is used there.I can't see any other reason for my account to be closed. During my conversation with the customer representative yesterday, she said that this review would take between 5-7 business day

Why I’m Reducing—and Eventually Dropping—My Adobe Subscription I’ve always enjoyed using Adobe products. As a hobbyist, tools like Photoshop and Illustrator were a creative joy, even if they came with a hefty subscription fee. But over time, that joy has been dimmed by frustration. Years ago, I bought the full Adobe suite outright—back when you could actually own software. Unfortunately, as my computer systems evolved, Adobe stopped supporting that version. The tools I had paid for simply stopped working. No updates, no compatibility fixes, nothing. It felt like a bit of a con, to be honest. I wasn’t a business user—just someone passionate about design—but that investment was lost. Now, I’ve scaled back my subscription and will likely stop it altogether soon. I’m moving to Affinity, which offers a one-time payment and full ownership of their software. It’s refreshing to find tools that don’t hold your creativity hostage to a monthly fee. I still respect what Adobe m

Bonjour,J'ai un problème avec la mise en place d'un code promo pour mon abonnement. Mon école m'a donné un code promo, qui me permet de payer Adobe qu'une fois dans l'année. Je l'ai rentré sur le site, payé l'abonnement annuel. Mais Adobe n'a pas marqué de changement sur mon compte. J'ai pourtant utilisé le bon mail.Je vais être débité demain de 35 euros alors que normalement j'ai changé d'abonnement. Comment faire ?

I had an Adobe Pro plan, but I didn't want this plan anymore and changed to Adobe Standard. After a few days, I canceled the plan completely because I don't use this program at the moment. my question is why am I still getting notifications and trying to take funds from my credit card for an Adobe Pro plan where there are no subscriptions available on my account.

testei o aplicativo e nao vou usar mais pois n gostei e eu paguei a mensalidade mas nao queria tem como reembolsar o dinheiro?

Hola, me suscribí a una prueba gratuita de Acrobat Standar el 3 de Abril, y el dia 11 de abril me hicieron el debito a mi tarjeta. ese mismo dia quise cancelar la subscripción pero al entrar a mi cuenta no me aparece el plan, aparce la factura, pero no el plan o ninguna opcion de cancelación, Por favor necesito ayuda para cancelar antes del 25 de abril para recibir el reembolso. Y si estoy usando la cuenta correcta con el email correcto.

Hello, I recently noticed a charge from Adobe on my account, but I do not recall subscribing to any plan or authorizing this payment. I kindly ask you to clarify what this charge is for and, if possible, issue a refund, as I did not intend to use any paid service. If a subscription was activated by mistake, I would also like to cancel it to avoid future charges. Thank you for your help.

i want to buy the creative cloude.  As i working on illustrator, photoshop, in design and acrobat pro. if i buy the crative clude is it not neccesery to buy all these app seperatly right? i want official quotation for individual plan. i checked on site, but want official quotation, i chat with support person  but she is not sending quoation to me yet ?? Please give mw quotation.

Hello, I accidentally signed up with the wrong email address (@gamil.com instead of @17413941) and started a free trial. Now I can’t log in because the email is invalid and I cannot receive any emails from Adobe.I also tried logging in with the correct email but it shows a different account with no plan. When I try to sign in with the wrong email, the page keeps loading and doesn’t go to the next step (screenshot attached). I want to cancel the free trial or subscription connected to this wrong email, but I can’t access the account and I don’t have access to 1:1 support. Please help me cancel the plan or tell me how I can fix this. Thank you.

I purchased Adobe Acrobat Standard in 2022. I used it soon after but did not use for a while after. I have tried several times in the last several months but only get the free version to open. I have tried the instruction provided in another post with the same issue (log off, reboot machine, login) with no success. I am being  billed monthly so I know the account is active.

Cancelé mi subscripcion de 19.99 y resulta que luego me cobraron 99.95. No entiendo porque?

Hello, I had two different lightroom accounts on my iPad and iPhone devices and didn't sync to each other. Later, I got a creative cloud membership with my gmail account and signed in with the iPad. I had 3 different lightroom accounts in total. I want to combine these accounts now. 

Cancelled free trial within the 14 days but still see a pending charge to my credit card of $44CAD.How do I request a refund? The chat was useless. Thanks.

Unohdin perua tilauksen ennen seuraavaa veloitusta.Tilillä ei ollut katetta ja haluan peruuttaa tilauksen nyt. Voitteko perua ja hyvittää maksimi? Nina Rinteelä 

Terminate subscription Three months ago I subscribed to the Photoshop and Lightroom plan for 66 Saudi riyals per month, and three days ago the subscription amount was debited from my bank account before the actual subscription period, and when I wanted to cancel my subscription, the site asked for a subscription termination fee of 300 Saudi riyals. How can I cancel my subscription without being charged a fee? I did not subscribe to an annual plan. What is happening?   [Mod: Moved to the Account, Payment & Plan forum]

Account Hakerate "I have my card attached to Adobe, but I didn't make any subscriptions. From the connected devices I get a computer that is not mine, and it tells me that a subscription has been written down taking the money from my card, what can I do?   

Hola el 9 de abril de 2025, desde la aplicación Adobe Acrobat de mi móvil vi la opción de prueba gratuita de 7 días y entonces decidí probarlo. Me llevé la sorpresa que justo después de aceptar recibí directamente el cobro, posteriormente me informé y resulta que solo la opción de suscripción anual incluye la prueba gratuita de 7 días. Dado que estoy dentro del plazo de 14 días, quiero un reembolso total de esa suscripción del primer mes a Adobe Acrobat, siendo hoy el día 10 de abril de 2025. No sé cómo se hace, cuando lo intento me sale un chat de IA y no un agente real. Gracias de antemano

더이상 앱을 사용하고 싶지 않아서 구매 복원을 복원이 눌렀는데 안됩니다. 환불은 할 수 없는 건가요?

I recently realized that after using the Adobe Pro free trial, my plan was automatically converted into a paid annual subscription. Unfortunately, I missed the cancellation deadline and was not aware that the subscription would auto-renew into a yearly plan. Since I have not been actively using the service and did not intend to continue with a paid plan, I kindly request that you review my case. I am being asked to pay an early termination fee of 1,900 TRY, which I am unable to afford at the moment. I would greatly appreciate it if you could help me cancel my subscription without the penalty, considering the circumstances. I hope you understand that this was unintentional and I did not mean to activate a long-term paid subscription.Thank you

Quand j'accède aux paramètres de mon compte et des éléments de mon abonnemlent actuel, je n'ai que l'option résiliation et pas d'option pour passer à un abonnement supérieur avec 1 TO de stockage en plus de celui dont je dispose à ce jour. Dois-je annuler mon abonnement pour avoir accès à la possibilité d'un souscrtire un autre avec plus de stockage? 

Bonjour je demande l'annulation purement