Account, Payment, & Plan

paguei pelo plano mensal do Lightroom dia 17 de Março, hoje é dia 03 de Abril  Tentei acessar o aplicativo para editar uma foto e nãofoi possível porque estao falando que eu preciso pagar novamente:  quando eu procuro o historico de cobrança no site da Adobe ele simplesmente nao existe mas eu fui cobrado, tenho historico do banco e na conta da apple. Qual é o problema??O mesmo aconteceu na conta do meu marido mas ele decidiu não reclamar mas ja é a segunda vez que me tiram o acesso sem explicação e sem extorno do valor cobrado. Inadmissível

Estavam sendo feitas várias tentativas de desconto do valor de algum plano do ADOBE ACROBAT no meu cartão, e eu não entendi o porquê.Vim acessar e tentar tirar os dados do meu cartão da conta, e não consegui mesmo TENTANDO MUITO RETIRAR OS DADOS.houve um momento que a pagina recarregou, e o valor foi descontado do meu banco.Fui checar os dados aqui, e somente os dados do cartão estavam corretos. o meu nome estava algo do tipo "aosjdadahoajdoan", e afins, então essa cobrança não faz o menor sentido sendo que os dados estavam incongruentes. Quero o valor de volta e não consigo pedir de forma alguma, não achei o CHATBOT nada interessante, não conseguiu me por em contato com um humano e não sei mais o que fazer. EM FIM, quero meu valor de volta pois estou ABSURDAMENTE INSTATISFEITO, e a compra foi feita ontem, e cancelei no mesmo dia. não uso esse produto e não o quero.

I purchased a CreativeCloud plan with my student account. Adobe Stock also gave me a trial membership when I purchased it. I canceled my plan before the trial period ended, and I'm sure I did. However, the plan fee (Adobe Stock) was deducted from my card for the following month. I still haven't objected, but now when I want to cancel the plan, you are charging me a cancellation fee by citing the annual subscription. Stop this immediately and close my Stock membership. You are clearly doing business by misleading the consumer! You can be sure that I will take it to the necessary authorities in Türkiye if necessary!

Hi all,As the title suggests I cancelled my monthly subscription. I did so well before the 14 days limit. I still haven't received my full refrund.Who do i contact? Poor customer service there's no customer support email address.

Buenos días, Me has cobrado el valor de la suscripción en el mismo día que yo lo tenia para cancelar y lo he hecho y aun así me han cobrado.Si yo tenía hasta dia 20/03 para cancelar y en el mismo día lo he cancelado y no he usado ni un día siquiera de su servicio no tengo porque pagarla.

I dont want to add payment method, why i cant remove my adobe account??? there says: There is an issue with your payment details. You must update your payment information before cancelling your plan. But i dont have any plan, what is going on....

Benden 1 ay içerisinde 2 kere ödeme alındığını belirtmiştim bir ödeme abonelik için bir ödemeninde hisse senedim için olduğu söylendi. Hissenin ne zaman nasıl alındığını bilmiyorum kapatmak istiyorum. Eğer iptal edersem aboneliğime etkisi olur mu ve nasıl iptal edebilirim. Ama uygulamayı kullanmaya devam etmek istiyorum.

I cancelled my subscription plan but you guys still bill my bank account and you don't stop even after lodging a complaint. 

I can't complete my order payment，I don't know why？

Tengo problemas para cancelar mi suscripción, llevo varios días intentando y siempre me tira un error, hago todo el proceso pero me dice que he ingresado en una cuenta social y que tengo que iniciar sesión nuevamente, hago el procedimiento que me indica pero a la hora de colocar la contraseña me tira un error y ya no me deja continuar. De hecho tuve el problema que se me bloqueo mi cuenta temporalmente por intentar entrar en varias ocasiones. Escribí en atención al cliente pero no me pudieron solventar y solamente cerraron el chat. Espero que alguien me pueda ayudar, muchas gracias.

Adobe hesabında 2. yılım. İlk yıl gayet güzel kullandım fakat şu son 2 ayda benden 4 kere ücret kesildi. Hepsinin faturası resim olarak elimde var fakat ingilizce bilmediğim için yardım isteyemiyorum. Fazladan alınan 2 aylık ücretin iadesini istiyorum.  

Hello, I purchased Adobe photoshop and was using the free trial for about a month now. But when I tried to cancel my membership it didn't give me the choice for it only until it renewed my membership and took the payment for the new month. How can I ask for a refund? 

Hallo,ich habe die CC auf einem Zweitrechner für ein Team von Arbeitskollegen installiert. Funktioniert, ABER:Sobald man eines der Programme, z.B. Photoshop, öffnet, loggt sich das Programm automatisch in den Adobe-Account ein! Das darf nicht sein, da dieses "Zweite Team" keinen Zugriff auf die Kontodaten, Rechnungen usw. haben darf! Wie kann ich vermeiden, dass sich dieser "Zweitrechner" beim Öffnen automatisch einloggt, sprich wie kann ich die CC auf diesem Zweitgerät offline betreiben?Über eine Hilfestellung würde ich mich sehr freuen!GrußChris

Hola qué tal? me vuelvo a comunicar, ya que hablé con el banco y con la tarjeta de crédito y en ambos lugares me respondieron que ellos no pueden hacer nada al respecto con mi problema, ya que yo solicité el servicio pero le di de baja antes de que finalice la prueba gratuita por lo que ustedes deberían hacerme los reembolsos correspondientes en un plazo de 3 a 5 días hábiles, pero ya es 31 de marzo y esto fue el 12 de marzo y no poseo ningún reembolso en mi tarjeta. Necesito una solución urgente a este problema, no voy a pagar por un servicio (duplicado además) el cual no estoy teniendo, ya que en mi cuenta no aparece que tenga contratado este servicio de Adobe porque le di de baja antes de que finalice la prueba gratuita.

HOLA, SIGUEN SIN RESOLVERME EL PROBLEMA, TENGO UN COBRO Y FACTURA DE 109.95 DÓLARES DEL 24 DE MARZO QUE YO NO AUTORICÉ, NADIE ME RESPONDE NI SE COMUNICAN CONMIGO. ES UN ROBO Y ESTAFA LO QUE HACEN. 

A mi me pasó algo similiar, pero yo sí cancelé a tiempo... aún así me cargaron 109.95 dólares. Son unos estafadores y ladrones.

I am trying to delet my account and it says I must cancel Adobe in the play store first. I swore I did before the free trial was over even. So I go to the play store and it says it was indeed canceled. Go back to Adobe photo app and try again and it says again I can't delete account until it is canceled in the play store.  Adobe keeps hitting my bank account I it for 58$ which gets declined,  this is a scam I believe and if it's not fixed i will be reporting this to the FTC. 

I was signed for a subscription that I didn't want. I reached out to you guys last week and the Samsung app people to cancel it. Then today I get charged 69.99. I have no idea where to go or how to speak to a real person to get a refund

Why am I getting this pop up window that will not go away? It says "You have 3 days until your unlicensed Adobe app is disabled. Replace your Adobe apps at a discount - start with a 7-day free trial today. Learn More" I have no unlicensed Adobe apps.

I've alrdy cancelled my trial and subscription on 16 March and they alrdy sent me a mail that alrdy cancelled and now Tdy they cut the amount 176.4 Aed from my acc. I want my money back 

I have entered multiple bank cards in the payment options.I would like to delete one of my bank cards from my payment options.How can I delete an unnecessary bank card from the payment options?

Porque não consigo acessar o Adobe express se tenho pagamento em dia; tenho um plano...Aguardo retorno.

I used a free trial of adobe illustrstor so I can just make a friend of mine finish their college work on time, and never used it again. I even deleted the app from my pc. Now, the trial ended and I wanted to cancel the plan since I'm never using illustrator again. Turns out its impossible unless I pay them one more month, which Im not doing to do because I wont use the plan anymore. Adobe won't let me cancel my plan although I'm not using their product again. Please help!

I want a refund. I can't find it in my plan details, but I'm paying about 37,000 won every month. I'm a poor student with no money, so I can't eat without that money. Please help me.

Dear Adobe Support, I am writing to request urgent assistance with canceling my subscription and obtaining a refund. On December 2nd, I was charged for a subscription because I forgot to cancel the 14-day free trial. Immediately after, when I tried to cancel, I was offered an additional 60 days free, which I accepted. Throughout February, I attempted to cancel the subscription multiple times. I even tried changing my region, as I am based in Latin America, but the subscription does not appear in my account settings. Despite these efforts, I have been charged again on my credit card. I urgently need to cancel this plan  Please provide instructions on how to proceed with the cancellation process. My account details are as follows: [Personal information removed by moderator.] Thank you for your prompt attention to this matter. Sincerely, Scarlet Natalie Jorge Peguero