Account, Payment, & Plan

Anyone know how to talk to a customer service rep without an active account?  I can't get past the AI bot, because my account is inactive.  Of course their billing department is still charging me.

termino mi semana gratuita y el mismo dia que me debitaron cancele la compra.. me devolvieron solo una parte cuando el reembolso deberia ser total. que puedo hacer ?

I have been trying to cancel this subscrition for some time , how can I make this happen    [Edited: title changed]

The business I work for is being billed twice for Adobe each month. I can't find what email the second subscription is purchased under. Any recommendations on how I could resolve this as I imagine I only need one subscription for a small business.

My church was approved for a nonprofit account but they only gave us 2 licenses. We have about 5 employees who will need to be able to use the software on differnent computers. What can I do? 

would like to cancel my subscription before it renews. I have an email adviceing my to log into my account to cancel the renewal. But that has gotten me nowhere. Can anyone help with this please?

Im not sure what to do about these emails. Are they scam and just baiting me to click and log in? Can anyone help me verify what the order details are because if they are under a card I own, I need to lock or change the card info?  I did not authorize a charge and before today dont remember if I ever did make an account.

 I have an active subscription, but the app says that my subscription has expired. itry everythink that bot said but its just not working

When I log in, my account shows a "free version" although I paid for my subscription in April. I canceled the subscription afterwards but I should have access until April 2026. When I log in on safari, I see the subscription benefits, but when I go to the app, it doesn't show. 

Unfortunetly I didn't update my payment method in time and the billing didn't go through properly thus expiring my subscriptions. I updated my card information but after 2 days nothing has happened and indeed the account status in creative cloud desktop app says "FREE MEMBERSHIP" even though I've had the same plan for almost 10 years now.

**Subject:** Request for Access to Adobe Cloud Account   Dear Adobe Support Team,   I am reaching out regarding my late son’s Adobe Cloud account. He passed away a few years ago, and I believe he stored edited photos that are deeply important to me and my family.   I would like to understand the process for gaining access to his account. I am willing to provide any necessary documentation, such as proof of my relationship to him and any legal authorization required. Please let me know the steps I need to take.   I appreciate your time and guidance in this matter. Thank you.   Sincerely, Peter O'Callaghan   [Personal information removed by moderator.]

Buenas noches, yo utilicé la prueba gratuita, adjunto capturas, donde se refiere que la prueba finaliza en 32 días, esas capturas las saqué el sábado 26 de abril. Y hoy me di cuenta que me cobraron la suscripción en la tarjeta. Alguien me puede explicart esto?. Gracias.En una de las capturas incluso dice:"Finalizar la versión de pruebaAún te quedan 32 días de prueba gratuita. Una vez que canceles, perderás el acceso a las aplicaciones de la prueba"   

I'm running the latest Win 11 and CC with valid subscription for the Photography plan, yet every time I start the PC, I have to go online to sign in. Then I get an error "limit of licenses reached"- and it already shows this very PC with an active license - Yet I can't start Bridge nor Photoshop until I remove this PC and add it again. Then it works until I restart the PC again and I have to repeat everything.I've never seen this on any other PCs and it is a major problem because this is a mobile workstation which is not going to be online every time. When using it, I'm not using any Adobe CC app elsewhere and I never go above the license limit, yet every time there is the problem with license.How to resolve this bug?

tengo 2 planes y quiero cancelar uno, pero me marca error al cancelar y en el horario de soporte de asistente nunca me atienden me dice que regrese en horario disponible pero nunca esta disponible ni en los horarios marcados.

Hay números de servicio al cliente para clientes de latinoamerica??El número 1-800-833-6687 no recibe mis llamadas

Hola a todos, soy de Argentina y hoy me encontré SIN PREVIO AVISO con un aumento 14 veces superior a lo que venía pagando por la suscripción de 100gb + programas. Pasó de 2.486 pesos argentinos a 34.025 pesos. Qué pasó? tiene solución? Alguien más está con este problema? Hoy es domingo y nadie va ayudarme en atención al cliente pero querría saber si es posible que nos quieran robar de esta manera.... imposible vivir ya con estos aumentos no solo sin aviso sino SIN RAZÓN... 14 veces de un momento a otro? no existe.... una falta de respeto al cliente y al trabajador. Se aprovechan porque saben que lo necesitamos para trabajar. 

Hace una semana inicié un reclamo porque no coincidía el importe debitado y el facturado. Luego de hablar con atención al cliente de Adobe y el cobrador, éste último anuló el pago y envió a revisión a Adobe. Una semana después, dieron de baja mi cuenta de Adobe SIN MI CONSENTIMIENTO Y SIN PREVIO AVISO, sólo avisando EL MISMO DÍA por mail que ya no podía usar el servicio a partir de ese momento. No hay servicio técnico porque esperaron a última hora para comunicarme, y no tengo forma de poder revertir la situación. Ya probé con el chat interno, y el bot me comuncia "que no hay agentes disponibles, que vuelva a intentarlo en otro momento". Necesito una solución inmediata.

hHow can I cancel my subscription without pay early cancellation fee?

Como eu consigo o reembolso do tempo de teste que eu fiz, posteriormente com o Adobe Illustrator?

Cancelei a assinatura, e mesmo assim foi cobrado no meu cartao, quero o estorno ou reembolso urgente! Nao vou pagar 124,90 em algo que nao utilizei ! Aguardo retorno! 

I can't see my plan details anywhere , It keep showing me this "unable to load" screenI'm currently using brave browser. It's showing the same in Chrome and edge browsersIs there any soultion for this??

In April I activated a 12 month photography plan 20GB code that I bought from Amazon in Black Friday sales last year. The code was accepted and on the Account Management plan the plan was displayed, but on Creative Cloud on my PC plus on Lightroom apps on PC, iOS, iPadOS, and even the web browser version don't show the subscription and show prompts to resubscribe. Some other parts of Adobe's website also showed me as a free user and contained prompts to resubscribe. I tried uninstalling and reinstalling everything including with Adobe customer service remote accessing my PC and clean reinstalling using CCCX, but it seems clear it's an accounts issue due to the errors on the website as well. My next subscription payment price, which wasn't for 12 months, also showed as only £6 which hasn't been the monthly cost for a long time (would've been great value if it actually worked). Three weeks ago Adobe promised to send a new redemption code which would solve the issue, but couldn'

I can't contact adobe, but they took money from my account, but I thought I removed my card and cancelled my subscription after the free trial. I can't access contact support because it says to go through my administration (being my uni), however, they aren't the ones paying for it!!! If anyone knows if there is a way to get my money back, please help, I don't use adobe generally, I used it for a free trial thing and haven't since, I don't have 20 pounds to lose on thissss T-T

I was having the same billing issue, was able to log in into my account an hr ago and now my account does not exist. They offered to refund me instead of reactivating my account, which I paid a month ago, so absolutely no reason to suspend my account. People answering the phone are not listening and talk over you repeting the same script which has nothing to do with what I requested. 

Hola, quiza la explicación o solución sea mas sencilla de lo que creo, pero preciso una respuesta. el día de ayer hice la suscripción a Creative cloud, creé mi mi cuenta de adobe, añadí una tarjeta, pagué y se me hizo el cargo, inmediatamente despues del pago se me indicó que podía hacer uso de Creative cloud y descargar aplicaiones, descargue el instalador de PS y LRc pero inmeditamente despues, en mi cuenta no me marcaba ninguna suscripción, como si nunca hubiera pagado la suscripción, hasta el momento siguie igual, intente comunicarme al telefono de soporte pero no recibí atencion ni respuesta. qué podría ser? noté que el cargo en mi app del banco ya se realizo pero tiene la leyenda, "movimiento en transito" será que este es el motivo? a alguien mas le llegó a pasar? es mi primera vez intentando suscribirme a Creative cloud.