Account, Payment, & Plan

I selected the Creative Cloud All Apps plan which I am a first-time member of. In the promotion, it should have given me a 48% discount, but why am I being charged the full price? Please explain to me.This package cost me ฿2,211.69/monthWhich the website page when I pressed to buy said 48% off, which is ฿1,143.83/monthWhy do I have to pay full price? Please tell me.i'm from thailand. 

I want to return the Premiere Elements 2025 (upgrade version) that I recently purchased directly from adobe.com for a refund.  Does anybody have an idea of how to make this happen?  Since 2025 version no longer uses a serial number, the processed outlined for earlier versions is not applicable.  And the (loosely clarified) other methods seem to be based on a cloud service, and PE is not a listed serviced (thus no way to cancel with that method).  The product shows up under my "products" page, but not like my older non-cloud products (which jave a serial number), but as simply in a box at the bottom (" Adobe Premiere Elements 2025   Edit, create, organize, and share your videos.   3-year term license. " with a download button).   I might add, the Virtual Assitant is pretty clueless on this.

Hi, I started an Adobe Illustrator 7 day free trial on this account and it barely worked for 24 hours and is now saying I have to renew and pay a subscription fee. What gives?

Entro a la app de Creative Cloud, y no sé por qué con el pago de la suscripción con el perfil de estudiante, se creó un perfil nuevo que es el en el que están todas las apps que pagué. El caso es que cuando entro a la app, para instalar los programas, entra al perfil que es con la universidad y no me da la opción de cambiar al personal (que es con la misma dirección de correo electrónico), en donde sí puedo acceder a las APPS.Cuando estoy en línea (desde chrome), SÍ me deja cambiar entre perfiles, pero en la app de creative cloud, no. No puedo usar nada.

I am looking for a more economical monthly plan as Adobe does not work and never had to pay before. Plus I lost my card of payment and had another reissued.  Who do I contact as I am technoloigcally challenged.  Thank you in advance,  Margie 

Buenas tardes, hace un mes tuve una cuánta gratuita de Photoshop pero obviamente la quería cancelar ya que obviamente me jalaba dinero y ya cuando cancele mi suscripción, me jalo más temprano dinero que tenía de mi tarjeta y no lo ocuparía necesito un rembolso.

Where do I find out the window for my free early cancellation? I want to cancel my plan, and it tells me I can cancel without a fee within 14 days of the start of my plan. So how do I find this date? The only info I can find is the date of my next billing, which is useless information to me. 

Hallo,ich habe eine Frage zum Foto-ABo .Ich habe bisher das Foto Abo (Jahres Abo) mit monatlicher Zahlung zu 11,89 E. Ich möchte das Foto ABo weiterhin nutzen. Um den Preis weiterhin zu bekommen, ist die Empfehlung das jahres ABo Prepaid zu nutzen. Ist dies auch ein Abo, was sich automatisch verlängert oder gibt es hier etwas zu beachten?Mich stört der Begriff prepaid. Oder sollte man besser die 17,99 € Variante wählen. Was wäre hier Eure Empfehlung? Danke für die hilfe.Freundliche GrüßeJoachim

Bonjour la commu!il y a peu de temps j'ai du acheter un abonnement premiere pro pour mon travail, j'ai resilier mon abonnement le jour meme car au final je n'en avait pas besoin, connaisez  vous les thermes de remboursement? car je n'ai toujours pas recu de remboursement  et ne comprend pas pourquoi je ne l'ai toujour pas était , merci  par avance bonne journée la commu.

더이상 앱을 사용하고 싶지 않아서 구매 복원을 복원이 눌렀는데 안됩니다. 방법이 없을까요..? 환불은 할 수 없는 건가요?

Dzień dobry!Czy istnieje możliwośc przetłumaczenia i przesłania mi faktury w języku polskim?Na moim koncie widzę, tylko fakturę po angielsku.

I’ve had the Adobe Design Mobile bundle purchased on iPadOS since 2022 now at $149.99. It used to be that the bundle by the same name purchased elsewhere, I think on “Photoshop for iPad," would get you less than the Adobe Express Premium - Adobe Design Mobile Bundle (or maybe there used to be a Creative Cloud mobile app, I can't recall).  Given that PS Express still recognizes me as a "Premium" user  (though it’s pulled from the app store), Premier Rush still seems to work similarly  (maybe), and I seem to have 100GB cloud storage and Adobe Express Mobile Premium, and all of these apps work across iOS and iPadOS, I’m unclear what these new offers for mobile or iPad actually are and I'm coming up on renewal. There’s ZERO solid info across the forums and on Adobe’s page for this, nor is there info within the apps themselves because, as a subscriber, I'm just able to see Apple's subscription page which merely lists the name of the subscriptions and price.  My main ques

do I have to close my account to remove my credit card info ? If so please let me know how to do that .  thanks!!!!!!

Last March 17, I was signed out of my Lightroom account with active premium monthly subscription and renews every 17th of the month) since the gmail account I was using was already deactivated. I changed to a different account/email (Yahoo) but couldn't purchase the premium subscription. I had to cancel the current subscription in the app store and purchase it again using my new Lightroom account/email which already worked. The purchase was confirmed since the receipt was emailed to me as well. The premium features worked for a while but today, March 19, I couldn't use the premium features anymore. It says that I should purchase again. When I tried subscribing again using the Lightroom app, it says "unable to process purchase." I even tried it on other Adoble accounts, but still couldn't purchase. The app store still says that I have an active premium subscription which will renew on April 17. Also changed my payment details with a different card and re-installed the app but

Hab das selbe Problem. Kein Abo und trotzdem wird Geld abgebucht. Unfassbar. Ich möchte das Geld erstattet bekommen. Mein Abo wurde fristgerecht gekündigt 

I'm having an absolute nightmare with Adobe customer service.They've been billing me for 2x CC subscriptions for months, and they can't figure out why.Everytime I speak to someone on the phone, or via email, their English just isn't good enough to understand.I'm no nutter, and have been really polite (that's probably the problem), but now I'm starting to lose my rag.does anyone have a UK phone number please?

 The subscription to this APP Photoshop express was activated on 04-03-2023 and the charge of 35.99 was made on 06-03-2023 on my account. Only today I noticed that there was this charge on the statement, and I never subscribed to the application. I tried to cancel now but it is no longer possible. I need you to refunding it to my account please. Can you help me?

They did this to me too. Complete scam. I'm calling bank and Adobe-will be complaining to BBB if they don't stop the auto draft

HiI deleted my private account and moved to my organization,but I need to retrieve my last invoicesHow can I get them? Thanks

I'm being charged for an Adobe subscription on my card, but I don't know which billing account I have. I've tried all of them and there's no active plan. I can't contact Adobe support What should I do? ___ Estou sendo cobrado no cartão pela assinatura da Adobe, mas não sei qual é a minha conta de cobrança. Ja tentei todas e não tem plano ativo

Hallo,   Ich habe vorgestrrern mein Abo verlängert, die Zahlung über Paypal wurde auch ausgelößt. Nur leider ist nun mein Abo weg, wenn ich auf "Abrechnung und Zahlung bearbeiten" klicke geht das Fenster kurz auf und schliest sich dann gleich wieder, und es wird am untern Bildschirmrand "Fehler" in rot angezeigt.   Könnte da mal bitte wer schauen ? Ich kann so mein Abo leider nicht nutzen, in der Desktop App steht auch nur das ich die Gratis Version testen kann...     MFG Manuel   [Mod: Moved to the Account, Payment & Plan forum]  

I'm a Korean university student and using adobe in Korea. However I forgot to update and certify my current state of education, so my plan automatically updated as a common plan which I can't get student discount. Therefore if I want to change my plan, I have to cancel the current plan and re-verify my current state of education, but in order to do that I have to pay panelty charge for canceling the plan. I strongly refuse to pay extra charge and want to continue my plan with student discount, but it seems like Adobe Korea can't help me out with this condition.

Hey everyone, I recently subscribed to Adobe After Effects, intending to use the monthly plan for just one month to try it out. However, I later realized my plan had been set to an annual commitment, and when I tried to cancel, I was shown a £120 cancellation fee even though I only used the software for one day.As a student preparing for exams, I was hoping for more flexibility. If the Adobe Student Cloud is cheaper i could pay the yearly fee there if that’s an option, as paying £20 a month for just one app isn’t really feasible for me right now.Does anyone know if it’s possible to adjust the plan to a student subscription or have any advice on what I could do next?

Hi, on several occassions I have not signed up to the adobe software (and recently purchased an ipad and will download procreate) because I don't like the idea of monthly deductions but I would have signied up if I could have paid all at once for the year in advance. I think if you could allow for up-front year payment on the adobe software, you would have a greater uptake of users who are students and artists starting off. Just some friendly feedback. Cheers, Andrew (Submitted here as there was no contact email to send the feedback to)

Hace dos años que conbran en mi tarjeta de crédito un plan que no está vigente. Ha sido muy complejo obtener una respuesta al problema, y cuando lo he logrado me aseguran que no me voleverán a cobrar y , sin embargo lo vuelven a hacer. Tengo todos mis planes cerredos desde hace años necesito que me dejen de desacontar de mi tarjeta de crédito. Ideal si puedo hablar con alguien que me pueda ayudar, para podersolucionar el tema de una vez.Espero tener salguna respuesta por esta vía.