Account, Payment, & Plan

I have an old account linked to my son's school.  the email is no longer active and he has forgotten the password.  So password resets don't work. You can only speak to a human at Adobe if you have an account AND login from that account.  I have an active account I am paying for but cannot login.  It's an infuriating death loop.  PLEASE HELP!! 

무료기간만 사용하려고 했는데 기간이 끝나 결제되었습니다.무료기간 이후 사용하지 않았고14일 이내면 전액 환불이 가능하다는 안내사항을 보고 환불신청 및 플랜해지 부탁드립니다.

Preciso de ajuda, pois acredito que há um erro no sistema.Inicialmente, tentei criar vídeos utilizando os créditos do plano "Creative Cloud Todos os Apps, 100 GB", mas não consegui. O sistema não descontava os créditos e solicitava a compra de um plano adicional.Diante disso, adquiri o plano "Adobe Firefly Standard", porém os créditos não foram liberados mesmo após a compra.Por gentileza, poderiam verificar o ocorrido e me orientar sobre como resolver essa situação?Agradeço desde já pela atenção.

PLEASE ADOBE RETURN MY MONEY PLEASE  AD03357602150CPH ORDER NUMBER PLEASE

Im trying to renew my annual photography plan 20GB but the correct amount isnt showing and i'm also not able to make payment. I'm paying with a credit card and there is enough money in that account. Am i able to create a new adobe account? I use Photoshop for my job i work for myself so i really need to get this fixed.  

Good evening. I would like to cancel my Lightroom subscription and get a refund of 244 PLN. I did not subscribe, I don't know how this happened. Please treat me with understanding. Best regards, Oksana Ten

Hi,I’ve had a re-invoicing request open with Adobe Support for 10 business days, and still haven’t received a resolution or clear update. This is holding up our accounting process and becoming a serious issue. Has anyone here dealt with something similar?How long did it take for your corrected invoice to come through?Did you find any faster way to escalate or get it resolved? Any advice or shared experiences would be really appreciated.Thanks!

Buen dia, ¿me pueden indicar cual es el procedimiento para cambiar el receptor de la factura y colocar el nombre la empresa de mi representada?

hice la prueba graturita por 7 dias y lo deje de usar luego despues de casi un mes me cobraron y desconrtaron plata de mi cuenta bancaria sin mi consentimiento sin enviar alguna confirmacion de pago ni nada y me cobraron 70 Dolares, y me comunique para hacer un rembolso y no me contestaron y decia que no tenia ninguna cuenta activa luego de que me cobraron esa cantidad.

Despite having a premium account, some pro features in the mobile app are not working.For example, (pro) fonts and the application of stored brands.The problem has only occurred since April 19. Everything was working fine before that. The app has already been uninstalled and the device restarted. Nothing helps.

I have already entered a NEW payment method. Now I would like to DELETE the OLD payment method. I need to know how to do this.   [Moderator moved the thread to the correct forum]

I installed the adobe Reader and subscribed for 7 day free trail and then 99$ for yearly but I was going to cancel it before my trail end and I thought I gonna receive an email before the free trail subscription ends but in reality it doesn't happen and I got charged for 99$ for an yearly term even though I was not willing to get an yearly subscription.I kindly request you to cancel my subscription for the current year and proceed a refund or if that is not possible please convert it to monthly plan 7.99$ so that atleast I get refund of 91$ because I seriously don't want a yearly plan which I am not going to use even for one day from my 365 days I have paid for.please help me in this matter.It's a lot huge amount of money for nothing services taken in return.I can't let it go in vain.

I canceled my subscription the day that I got it and I never received a refund.  Please help 

Hello. I've been trying to cancel my photoshop subscription - I went too fast and what I actually needed was the whole adobe suite, but now I have both and I can't cancel it since the website seems to be undergoing maintenance or something. It's also preventing me from getting receipts, which I need for my employer. Any ideas of how long this will take? Thanks. 

just saw that Adobe automatically changed my plan to Annual subscription but paid monthy. I DID NOT OPT FOR ANNUAL.

Hello! I can't access my account from any browser or computer — it only works on my phone. I have cleared cookies and cache, restarted my devices, but nothing helps. Could you please tell me what might be the issue? I would appreciate your prompt assistance in resolving this problem. [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Sehr geehrtes Adobe-Team, ich habe am 22.04.2025 eine Testversion von Adobe Acrobat abgeschlossen.Ich möchte diese Testversion kündigen, bevor sie in ein kostenpflichtiges Abonnement übergeht. Leider ist der Kündigungsbereich auf Ihrer Webseite wegen Wartungsarbeiten derzeit nicht erreichbar.Ich bitte Sie daher, meine Kündigung manuell zu bearbeiten und mir den Eingang zu bestätigen. Meine E-Mail-Adresse:[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]   Mit freundlichen GrüßenVitali Avetisjan

Dear Adobe Support,I noticed that there are two separate invoices dated April 22, 2025, both under the same order number (AD03357700014ETW), but with different amounts: NT$12,600 and NT$8,442.I would like to confirm whether I was charged twice for the same subscription (Creative Cloud All Apps 100GB + Adobe Stock – 10 assets/month), or if one of these is a corrected version of the other.Could you please help me clarify this and confirm the actual amount billed to my account?Thank you for your assistance.

Subject: Request for Refund – Adobe Student Plan Subscription Dear Adobe Support Team, I hope you're doing well. 오늘 내 계정에 대한 구독료에 대한 환불을 요청하기 위해 편지를 씁니다. 최근에 Adobe Creative Cloud 학생 요금제에 대한 요금이 청구되었지만 구독을 갱신할 의사가 없었고 청구 이후 어떤 서비스도 사용하지 않았습니다. 당신의 참고를 위한 나의 세부사항은 여기 있습니다: Adobe ID(이메일 주소): [Personal information removed by moderator.] 청구 날짜: 2025년 4월 23일 계획: Adobe Creative Cloud – 학생용 요금제 오늘 청구가 이루어졌고 서비스를 사용하지 않았기 때문에 환불을 처리 할 수 있다면 대단히 감사하겠습니다. 계속 진행하는 데 추가 정보가 필요한 경우 알려주십시오. 여러분의 이해와 지원에 감사드립니다. 여러분의 답변을 기다리겠습니다. 친애하는, YOO MIN JU

Hey guys I created an account for illustrator for work and started learning in a trial. Then my company said It was unnecessary for me to learn this, so I cancelled my trial and deleted my Adobe account. I haven't had any access to illustrator yet I've been charged for the last 3 months. In my accounts I have no active paid subscriptions and desputing the charges didn't work. Please help! 

This is the most worthless company I've ever dealt with. Then I go to cancel my account, it won't even let me, citing payment method needs to be updated. Newsflash: you're not getting credit card info just to cancel an account. Card info had changed prior to the auto-renewal, which wasn't going to happen anyways, and nothing was owed. How are the moderators this ignorant, such that they think there are "pending dues on your account" despite not renewing the subscription? Only at Adobe!

I have a trial ending March 3. I tried to cancel and it says I have already payed for another month and it I cancel the service ends immediately. Why can't I cancel on the last day of the trial without further charges?

 I would respectfully like to request a refund, as I downloaded the adobe app (Pro) and never used the services after the 7 days trials but have been charged $31.99 for a monthly fee.Could you please advise how to go about claiming a refund?  As there is no email address I can locate to use am using this forum.  Thank you.  We purchased this straight online from Adobe. 

Hi, Payment has been taken monthly from my account since 18/10/2024 and the most recent payment 18/04/2025.I just opened Lightroom and it says that the account has no subscription.https://account.adobe.com/ shows 'Adobe Free Membership'.I cannot see anything related to these payments under 'Orders' or 'Invoicing'. It's like they've never existed.I can see the correct card is associated with my account. Please can this be corrected?

Hallo zusammen, ich bin etwas irritiert. In meinem Adobe-Konto wird mir angezeigt, dass ich keine kostenpflichtigen ABO's habe. Trotzdem werden mir monatlich € 23,79 von meinem Bankkonto eingezogen. Ohne bestehendes ABO kann ich es leider(!) auch nicht kündigen. Wer kann mir helfen? Danke und Gruß, Wolfgang