Account, Payment, & Plan

I am in desperate need of help. For the past 2+ years, 1 have been getting charged monthly for an Adobe service I don't even have access to.Each month, my checking account gets charged $21.61, without fail. Unfortunately, I have no idea what Adobe account of mine is charging me. I've logged in using every email address I have and all of the accounts say there are no active subscriptions. I'm worried that the account being charged may have been one with my old college or work email that I no longer have access to.And, unfortunately, you need to be able to access your email when you try to log in (they send you a code via email).I have tried emailing Adobe Support so many times about this and have never had a response. I've begged my bank (Wells Fargo) to put a stop to Adobe from pulling money from my account and they've told me l need to cancel it through Adobe, not them.

I have same issue, after 7 days! they should automatically suspended the subscription, rather than they continue to let you pay without informing us, and the problem is, i cannot manage my plan they want me to pay the remaining bills, which is i dont have any idea! please any advice! they must change the process regarding this. 

It's terrible, I came to cancel my 7 days free trial on Thursday 20 afternoon because it started on Tuesday 13 evening so technically it's not even 7 days yet but unfortunately it's impossible to not be charged and I'm I'm signed up to the monthly subscription with monthly pay. I already have received the message "Your payment is due".I didn't even knew I also signed to "Adobe Stock" and as well as I have not used the product since the subscription. I'm currently not AT ALL in a financial position to pay, I'm a student I struggle very much,  so I really hope to get both of my subscriptions cancelled with no fees, honestly to pay 68+ now would be terrible I'm considering ending it.

Goedenavond! Op 14 Juni heb ik op advies een proefabonnement aangevraagd om alleen iemand te helpen een bestand om te zetten met een transparante achtergrond.(niet heel handig als je het programma niet kent...)Deze heb ik 100% zeker binnen de periode opgezegd.Ik heb het programma ook niet meer gebruikt en er niet meer naar omgekeken.Totdat ik vandaag 2 afschrijvingen bij de bank zag.In de periode na het opzeggen heb ik heel mijn mailbox opgeschoond, dus bewijs heb ik niet.Maar ik heb toen een reden ingevuld voor opzegging en alle stappen doorlopen.Ik dacht, ik neem de afgeschreven  €50 wel voor lief, wellicht is het niet goed gegaan....zonde maar niks aan te doen.Nu zie ik dat het me nog eens €120,- extra kost als ik het abonnement stop zet.De tranen staan in mn ogen.... ik kan het geld op dit moment niet eens missen.Klopt dit wel??Ik heb geprobeerd contact te zoeken met een Nederlandse klantenservice, maar dat schijnt lastig te zijn....Is er iemand die me hier alsjeblieft me

Dear Adobe Support,I am currently subscribed to Adobe’s services, but the monthly fee has become financially challenging for me. I rely on Adobe programs for my work and studies, and I wanted to ask if there are any discount options or alternative plans that could help reduce my subscription cost.I would greatly appreciate any assistance you can provide. Thank you for your time and support.

Hi! I've cancelled the Adobe plans but didn't got my refund.I can't afford the adobe plans, I just want to checkout the Photoshop generative fill. I've used the 7 days free trail but used the Photoshop just two days and then uninstall the software. But the amount deducted from my debit card. At same day search about it and then came to know that I should have to cancel the plan so cancelled. But didn't got my refund.Kindly! Solve my issue.

This is a scam, adobe does not show you clearly that there is a free cancelation policy within 14 days when i purchased it. When I committed my first payment, it says I was free to cancel at anytime. So I decide to try it for a month, but when I want to cancel it, it required $146 of fee. So please review the policies before you purchase!!

merhabalar, hesabımda bulunan kredi kartı bilgilerimi silmek istiyorum yardımcı olur musunuz?

I bought LR 1TB from the Mac store and paid monthly through them. I would now like to purchase the Photography Plan which the Mac store does not have. So, I canceled my subscription, went on the adobe website but it wouldn't let me purchase it. Said I already have Lightroom installed. I believe this is because although I ended my subscription, it still runs until the end of the month. Tried chatting with customer service which was no help. I'm also worried about my photos transferring over from the apple based subscription to the adobe one when I finally do get this straightened out. Anyone else go through this?

I have been on chat operatives three times today to inform them that I have moved to the UK and need to change my country of location so that I pay the correct fees for being a UK resident.  I am a student and also have my Adobe Portfolio site associated with my personal email.  I can not even begin to understand why on earth Adobe's customer services operatives cannot change my account location to the UK! When I try to add a new UK based payment card the country/location is greyed and locked at my previous location. Someone at Adobe must be able to rectify this! My account fees will double in moving to the UK, but I can't pay for the correct subscription because of this ridiculous inability to update your own location! 

I am trying to buy Adobe Creative Cloud but whenever I put the details of Debit card it's showing  A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank. I have tried  4 different cards bt It is not working at allHelp me on This

I am renewing my subscription and I was asked to verify my academic status. I sent in a copy of my faculty appointment letter and recieved an email that I did not qualify. What now? 

How do I shift my account from personnel to business. It will not allow me while signing in and I'm using my business email address. 

Me cobran dos veces adobe al mes. $68.98 al mes cuando solo me deberían de cobrar $34.99 al mes. 

I just went through the purchasing process and finished all the steps to buy it, but then it said that "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." and I do tryna use another bank account but still resulting the same. Can anyone know how to fix this? Thanks! 

이번 달 결제 메세지를 받고  한 번도 이용하지 않고 바로 취소를 하려고 하는데 왜 수수료를 지불해야하는지 모르겠습니다. 수수료를 지불하지 않고 결제를 취소하는 방법은 없나요? 

Hi,Is there anyway I can communicate with Adobe customer service. I have received a spam message yyesterday.asking me to clicking link with to.adobe. I was wondering, Is my information safe. How do they know my Adobe account and my phone number. Kindly advice.

I never intended to pay $30 a month for Adobe stock images for 6 months I thought I only been paying for my creative cloud subscription. I'm disappointed and saddened at the fact I've been getting ripped off for a product I've only used a couple times. I'd please like my money back this is very disappointing especially when I could be using that money else where, I try calling Adobe support and talking to a person but it's a robot who hangs up on me. And now that I've finnaly seen that I've been paying for Adobe stock I go to cancel it but now I have to pay an $104.97 early cancellation fee! I'm sick and astonished I need justice. 

i am unable to buy subscription used all cards still payment fails stupid adobe payment method. At least add upi payment option if you want to do business in india.

I am trying to cancel my Adobe subscription, but I have encountered difficulties in doing so. I would appreciate your assistance in guiding me through the cancellation process. Please let me know the necessary steps or if any additional information is required from my side.

Im getting a error message when I try to switch my subscription form photoshop to premiere pro.My payments are all done properly, dont know what the problem is.

Geçtiğimiz yıl 1200tl civarında olan abonelik için bu gün hesabıomdan 8360tl ödeme çekilmiş. Bu fiyat artışı Türkiye şartlarında bir öğrenci için kabul edilebilir değil.Aboneliklerimi iptal ettim fakat ücret iadesi için başvuru oluşturamıyorum. Ücret iadesi için daha önce onlarca kez paylaşılmış adobe help linki paylaşmayınız. Oralardan ücret iadesine başvuru yapamıyorum.Kira paramı adobe çaldı.

Hello, I hope someone can help me. In november I bought a licence by Beuppy (good reviews on Trustpilot). It worked very well until january. There was a problem with my account, I send a Whatsapp to Beuppy, they were very kind & helpful and I thought the problem was solved. Unfortunately they only installed a free trial at my Beuppy account. Now I send them another message to solve this but they don't answer anymore. This has been a day ago, so I would like to wait a little longer, but I'm a bit sceptical now since I've seen that a few reviews tell me the same thing. Did someone have this before? If so, what did you do to get your money back? We're only in the 4th month of my licence. Thanks a lot in advance

I have the same issue in past 3 months I try to cancel the account but adobe keeps charging.  Can someone just cancel my f....... account 

Hello, I need to change my billing adress – specifically, I mean the street and house number. My invoice currently shows a completely different address, and I need it to match my actual address for billing purposes. I've seen a lot of guides that people post in this community chat, but none of the links offer the option to actually change the necessary details on the invoice. What can I do? Many thanks, Ondrej