Account, Payment, & Plan

Adobe said my university/student subscription was ending and they were transferring the subscription to my personal email. Changing it to a personal subscription price. But the account does not have my subscription that I am being charged for.  So in short I'm being charged for a personal creative cloud subscription that I am not receiving the services from Adobe and have no way of reaching out to customer support or a way to cancel my new more expensive subscription that I apparently am not able to use.  If it helps this is the account it was supposed to be transferred to via the email they sent me.

So sick and tired fo adobe. i want them to cancel my adobe acrobat. their useless bot says that i dont hjave any plans ongoing. i bette rnto see money drawn from my account or els ama sue 

Hola comunidad, esque el dia de hoy vi una noticia acerca que el presidente actual de USA, debido a problemas de pirateria en latinoamerica, no permitira mas el uso de adobe en Mexico y en America latina en general, alguien sabe que de cierto hay en eso o alguine sabe como preguntar directamente a servicio tecnico de Adode que pasara con nosotros que si pagamos y no usamos pirata en Mexico?, al decir verdad, me encuentro un poco desconcertada por esto, spoy fan de Adobe, Corel no me agrada y menos Canva, ni he tenido el,gusto de enyrar a Canva jajajajaja, me da miedo esto, alguien sabe algo de esto?

Hello, i hear adobe's bumping up the price for lightroom, my current school is giving me the whole adobe suite but i'll lose it when i leave in september. I was thinking ahead and wondering if i could buy a years subscription ahead of time so i can save a bit when i start paying for it by myself. Here's a link to it https://www.amazon.co.uk/gp/product/B09F992S6V/ref=ox_sc_act_title_1?smid=A3P5ROKL5A1OLE&th=1 I was wondering if it activates when i pay for it or when i like redeem it or install the software? Thank you!!

Bonjour,J'ai obtenu un remboursement par le service client adobe mais celui ici n'est jamais parvenu jusqu'a mon compte.Ma banque m'a confirmé par e-mail que le virement n'était pas la mais les gens avec qui je chat sur le support ne veulent rien faire de plus alors que le remboursement n'est JAMAIS arrivé sur mon compte.Est ce que quelqu'un a déjà vécu un cas similaire ? Comment puis je faire pour qe cela aboutisse ? Merci

Dear Adobeour organisation PROFO has had the Creative Cloud all apps for some years. Yesterday I used Adobe and got the message that our payent did not pass since the card was not valid (though it still was). We added another new card and the payment passed. To our surprise, the amount was suddenly doubled (from €362,75 to €780,74) and we got the message that we could no longer get a discount. How is this possible all of sudden? We are a small non-profit and got the discount because of this and our work with youngsters. Why did Adobe cancel the discount?  

ITS BEEN 2 MONTH IM STILL ASKING AND TRYING TO CANCEL MY SUBSCRIPTION, IM NOT USING THIS SOFTWARE AND YOU CAN SEE IT. YOU STILL CONTINUE TO CHARGE ME. GIVE ME MY MONEY BACK AND CANCEL THE SUBSCRIPTION WHITEOUT FEES !!! OR IM GOING TO TELL TO MY BANK

J'ai voulu faire un essai de Adobe AI, j'ai payé et maintenant je reçois un mail pour payer 8,05 euros par mois. Je ne veux pas prendre un abonnement. 

ola boa tare, paguei o atrasdo da fatura da adobe, quanto tempo leva para eles liberarem os aplicativos?

I tried to cancel my free trial before I was charged, but it wouldn't let me. Every time I went to manage plan and then clicked cancel my subscription, it just wouldn't work. I tried it on my MacBook, my iPhone, my iPad, and the computer in my school library, and nothing worked. Then, this morning, I was charged over $500. I called customer service, but it said this wasn't their working hours. I don't know what to do. Is a chat or some other way I can contact customer service?

this is a crime! fraud!

Hi there, I have subscribed to Acrobat Pro trial plan, and now I am trying to cancel it, but for some reason the webpage doesn't work. I can't see my plans and instead there is a message “Unable to load data. An error occurred. Please try again.” Any suggestions how to solve this? Thank you in advance.  

Guten Tag, wir haben für einen Mitarbeiter über die IT-Abteilung ein Abo für Adobe Acrobat abgeschlossen. Leider hat die IT keine oder falsche Rechnungsdaten hinterlegt, so dass die Rechnung ohne Adresse an eine natürliche Person und nicht an die Firma gestellt wurde. Als Unternehmen können wir das so nicht in die Buchhaltung geben.  Ich habe die Firmendaten nun korrekt eingegeben und bitte um Korrektur der Rechnung, damit wir sie auch umsatzsteuerlich richtig verbuchen können.Ich bitte um schnelle Rückmeldung und/oder Korrektur der Rechnung mit den aktuellen Firmendaten. Vielen Dank!

Hello,I’m encountering the following error while trying to renew my Adobe subscription: “The transaction may fail for various reasons. Please check your payment information again and ensure it’s entered correctly. If the issue persists, you may need to use a different payment method or contact your bank.”I have double-checked my credit card details multiple times and confirmed with my bank that my card is up to date.I made sure the card is enabled for online transactions.I tried using a different browser and cleared my browser cache before logging in again, but the issue still persists.I even attempted to use a different payment method, yet I continue to receive the same error message.Is there any way to get support or a recommended solution for this issue? Has anyone who experienced a similar problem followed a specific set of steps to resolve it?Thank you in advance for any help or suggestions!

I was made aware by someone in the US that Adobe are increasing the £9.98 subscription to £14.99 on 15 January.  I dont use any of the 20gb storage so its going to be a costly increase especially as I cant have any updates now as my PC is not compatible!However I learned that you can retain the £9.98 by going to your account, choosing manage plan, and changing it to paying annually.However when you go to "Manage Plan" the only option is to cancel the plan!Any ideas

I just want to know how long it takes to process the Adobe Free Account deletion request? Or is it 14 days for all types of Adobe accounts. I have two accounts: Adobe Acrobat Pro - which I pay month to month; and a free adobe account. I sent a request to delete the free account.

I wanted to use Adobe app for one month only to do my homework. When I canceled my plan after one month, it tried to withdraw a very high amount of money and is still trying to. I am a student and I cannot pay this money. I want my account to be deleted and no money to be withdrawn from my bank account. Can you please do what is necessary? Or what should I do?

Back in September 17th 2024, I signed up for Lightroom ($14.99) monthly subscription. On October 18th I then began to be charged $39.59 for Adobe Stock, in which I never signed up for and was never notified that money was coming out of my account. I now have an accumulation of 4 transactions adding up to $158.36 in which never had my consent to be taken from me as I never signed up to this subscription. I’ve been using Adobe for many years now, relying on Lightroom as a service for my work, never once did I think a company would steal money from me like this.  I’m extremely disappointed and frustrated being a loyal customer.  To try and contact Adobe directly seems to be impossible. Has anyone else had this problem? Can someone provide me a support email address to contact?  

I have a Photoshop-only plan and I need to add Acrobat. I don't want to pay for a bunch of apps I don't need. Any help would be appreciated. 

I have 2 plans that I want to cancel but cannot find this option

Even though I am a student, I can no longer benefit from the discount. And on my last bill, money was debited from my account with normal charges. I am still a student and the student plan does not appear in my plans right now. Why does this happen?

On December 15, 2024 Adobe changed my photography plan to lightroom 10GB without my consent, due to some mistake I think. The photography plan was valid until November 2, 2025.When I reported the problem via chat, the person who was supposed to restore my lost plan, deleted the lightroom plan and then said that he could not restore my plan and that he had to refer the matter to the manager, who would contact me.Unfortunately, no one contacted me, I did it via chat probably 5 times, each time they promised that someone would contact me by email or phone, they gave a deadline. And unfortunately, each time the deadline passed and no one contacted me. It's been 13 days since I lost access to purchased programs and I don't know what to do to get my plan back.Adobe technical support is a total drama.

Hola! se me vencio la tarjeta, y no puedo actualizar el pago desde la pagina de adobe, ya que esta a traves de digital river. ¿como puedo actualizar los datos ? 

I have been using Photoshop and the Adobe products since 1988 and am a current Cloud subsciber but I no longer use the products to earn a living but I will always be producing art for fun in my retirment and hope to stay current with the cloud suite but the cost is high for someone on a fixed income. ADOBE SHOULD offer a senior citizens discount it's only the right thing to do after someone like me has spent thousnads of dollars on Adobe products over my lifetime!!!!

Hello, sorry to post here if this isnt allowed, i cannot find where to post this and for some reason they have no way for me to contact adobe directly, long story short i lost access to an account i had a payment plan with, money is still being taken from my account and i can no longer access it too cancel or move details to a new account at least, is there anything that can be done before i go through my bank maybe?