Account, Payment, & Plan

要取消訂閱就要付款才能按管理計畫，阿付款了還不給我案退訂取消殺小啦 坑錢哦??????系統沒辦法自動取消嗎???????

Bonjour,Je voudrais modifier cet abonnement de mensuel en annuel. Seulement sur mon compte en cliquant sur "Gérer la formule" , cela n'existe pas.Merci 

The other day, I received an email from Adobe offering an upgrade to Creative Cloud All Apps with a 50% discount. Since I already use Creative Cloud All Apps, will I automatically receive this discount? When I try to apply the discount, it tells me I own it. Please see the screenshot for reference. What’s the deal with this?

Adobe apparently refuses to allow users to remove credit card details from their accounts. Lina Kahn at the FTC has investigated and heavily fined several companies for what they call "dark patterns" that make it difficult (or impossible) to cancel subscriptions, remove payment details and other nefarious stuff companies you'd think would know better do to rip off consumers. Now, I have to call me credit card company to report the card stolen to get a new one with a new number so Adobe can't use it to charge me without my knowledge. After I call my credit card issuer, I will file a complaint with the FTC over this abusive practice.   I encourage all other Adobe customers who would like to delete their credit card details but cannot because of Adobe's abusive practices to do the same.   Adobe, stop these abusive practices before the FTC catches up with you, it's only a matter of time. You guys are sleazy, just shocking for a large company like this to engage is these shady pra

Boa tarde! Recebi uma cobrança em meu cartão de crédito de uma assinatura com vocês que eu não fiz, eu selecionei a opção apenas dos dias grátis e vocês automaticamente colocaram uma assinatura que eu não fiz. Desejo o cancelamento da cobrança por gentileza.

I have two licenses but still can use only on two devices, why shouldn't it be two devices each? Can someone explain how i can get this done? Thanks 

Adobe asked my phone number then I entered it. Then, I received whatsapp message called ADA OTP containing a code for authentication but finally I followed to enter it. Is that ADA OTP safe?

Adobe offers free trial and cancellation within 7-14 days. i tried it and then after a day or so decided i did not need the app. so i tried cancellation. tried from the website but something will go wrong and show up techical issue and to try later again. this went on for a day or two. i had to cancel it so i spoke to their representatives. he said he cancelled it for me. just to learn that i am being charged monthly. i talked to a representative and he offered me 3 months of free service without me cancelling the subscription. what a scam. made it impossible to cancel the subscription once you enjoy their free trial. And reading the community discussion, it seems like a regular Adobe policy. this is their offer "I would like to inform you that, as your subscription is under the Annual Commitment/Monthly Billing contract so according to Adobe T&C if you wish to cancel your subscription before completing your annual tenure then you must pay an early termination fee which is 50% of t

Hallo zusammen, ich habe eine Gutschrift von Adobe erhalten und brauche den Beleg dafür, leider habe ich diesen wieder mal mit einer falschen Rechnungsanschrift erhalten (nur Name ohne Adresse etc.). Habe das Ganze am 04.12.2024 per Chat gemeldet, da meinte man es meldet sich jemand bei mir innerhalb von 24-48h. Da sich niemand gemeldet hat, habe ich es am 11.12.2024 nochmal versucht, da kam dann die Rückmeldung, dass es etwas länger dauert aber man sich innerhalb von 24-48h bei mir melden würde. Bis heute, einen Monat später, habe ich immer noch keine Rückmeldung erhalten. Ich habe es heute erneut versucht, leider wieder ohne Erfolg ("Die Anfrage ist noch in Bearbeitung, die Rechnung wird noch bearbeitet. Wir melden uns per Email, wenn soweit."). Hat da jemand ähnliche Erfahrungen gemacht?  Es kann doch nicht so schwer sein die Adresse zu ändern? Ich würde es ja selbst machen wenn es nicht verboten wäre 🙂

Hallo Community,ich habe heute nachmittag das Adobe Jahresabo gekauft. Das Geld wurde schon von meinem Konto abgebucht. Nun würde ich gerne einige der Programme aus der Creative Cloud runterladen, aber das ist nicht möglich. Ich habe außerdem keine Möglichkeit mir mein Abo in meinem Account anzusehen. Auf der Startseite wenn ich mich anmelde sieht es außerdem so aus, als habe ich noch kein kostenpflichtiges Abo abgeschlossen und auch wenn ich versuche von dem Adobe Support Chatbot Auskunft über eine Support-Telefonnummer zu bekommen, sagt mir dieser ich habe keinen Zugriff auf telefonischen Support, da ich kein kostenpflichtiges Abo abgeschlossen hätte.Hatte jemand schon mal ein ähnliches Problem oder hat Ideen was ich machen kann?

I lost access to the email that I was using to access Adobe Podcast. I can't sign in without accessing the email. I think I had a free trial going with my account and now I can't cancel it. What do I do? The AI chat won't help me without an active plan. I can't access the account with the plan. Feel like I am just stuck in a loop with zero help. Do I need to cancel the entire card I used on my account? This is so frustrating.

tenia la version donde pagaba lightroom y dije bueno necesito premier y otras herramientas , hize el upload y queeee ahora llevo dos meses pagando ese plan y el nuevo que contrate que es mucho mas caro 

Dear Madam / Sir, I take this opportunity to draw your attention that, I am not able to sign up my personal account on ADOBE.com. The reason is that Kosovo is not listed as country nor integrated. As you might be aware, Kosovo is a new country so far recognized as independent by the majority of members of the United Nations, including the United States,Canada, United Kingdom, Netherland, Germany,France,Italy,Belgium and the majority of European Union countries. Kosovo has also become a member of intergovernmental bodies including the World Bank and IMF. Leading Internet properties such as Facebook, Dropbox, LinkedIn, W3C and Twitter have now added Kosovo to their menus. Legally, Kosovo had its independence confirmed by the International Court of Justice (ICJ). The ICJ on 22 of July 2010 concluded on its decision “that the adoption of the declaration of independence of 17 February 2008 did not violate general international law, Security Council resolution 1244 (1999) or the Constitution

 Merhaba, teklisans.com'dan bir lisans almıştım fakat günler sonra adobe uygulamaları lisansız kullanım olduğunu belirtti ve birkaç gün sonra isteğim olmamasına rağmen  6 Ocak 2025 tarihinde hesapımdan 314 TL çekildi, şuan bunu iade etmeye çalışınca henüz 1 gün geçmesine rağmen paramın sadece yarısını iadeyle geri alabileceğim söylendi çok büyük bir mebla olmasada bana garip geldi, istemeden, uyarılmadan yapılmış bir şey canımı sıktı, lütfen yardımcı olun .

no se cuantas veces debo haber querido dar de baja la suscripcion, y me siguen cobrando. 

hello there, i need help to cancel this subscrition as i dont like the programtrying to use it for about 2 months and really i'm not happy about Adobe Acrobat any help is appreciated thank you

I have a plan of this type (20GB Photography Plan) which started (with a 7-day free trial) on 15th February 2019, the first payment being taken on 22nd February 2019. Therefore, the last payment of each year's subscription should surely be the one taken in January. At times I have bought annual pre-paid subscriptions from Amazon and added them to my account, and each time this has shifted the "next payment" date forward by 1 year as expected, so I assume that the (effective) end date of my monthly-paid annual subscription should also have been shifted forward in the same way - for example, if I bought such an annual subscription in, say, November 2023, then the monthly payments for my original subscription that started in February 2023 ought to be February - November 2023, then December 2024 - January 2025, since that is 12 payments. At present, my next monthly payment will be in December 2025, and my account page indicates that this will be at the recently-announced increased price. H

bom dia. Não está aparecendo a cobrança mensal do meu plano .

Hello,I have an urgent problem! With the expiration of the past year 2024 I thought the subscription plan paid monthly would end as well so I created another account where I purchased the plan for students while there was the sale during december. However, I've just been charged 67 euros for january for the plan I thought would be cancelled by now automatically. I am all nervous and scared, I don't have a lot of money since I am a student and now I'm scared I'll have to pay for two separate plans every month individually or I'll have to pay the cancellation fee. I really need the money. I would like to keep only the subscription on the new account. Please help!

Bonjour, Je n'arrive pas à résilier la formule illustrator. Et lorsque je demande à des agents de m'aider, personne ne répond et ils quittent tous la conversation. Quel manque de professionnalisme. Quelqu'un peux m'expliquer ? Désormais, il y a un message d'erreur qui s'affiche. Merci

It clearly states at checkout that you have a 7-day free trial for the service and it will automatically refund if you cancel. I tried the service on Dec 24, cancelled on the 29th. It's already Jan 6 and I still haven't gotten the refund back. Where is my refund? This company always proves how untrustworthy it is. Can't even talk to anyone about this anywhere.

Buen día, no me aparece la opción para cancelar mi plan, mi plan es anual de pago mensual Acrobat Pro DC, y tampoco mi metodo de pago funciona, ocupo una solución, ni puedo cancelar mi susbcripción ni pagar.

 

I have been getting duplicate bills - different email addresses and credit cards because I plans for two separate laptops. I am now trying to cancel one and it's literally impossible. Does this happen to anyone else?  

I want to keep my subscription, but it is a pretty hefty cost now that I'm giving back as a volunteer and not getting paid for the graphic work I do. Please consider a "Senior" plan.